J.P.Morgan Personal Investing Reviews 

Very poor customer service. When trying to transfer my ISA out to a different provider, it turned out a GIA with Nutmeg had been opened without my knowledge and some of the funds had been invested in that. Customer service in the app gave incorrect information and don’t reply in the portal (been over a week since the last reply - absolutely useless). Had to speak to someone on the phone to finally get some answers. Certain features don’t work in the app (e.g. closing a pot, but this is unclear and not signposted anywhere that you can only do it on the portal online). The fees are also very high for investing. All in all a complete waste of time.

Lu handled my query without any problems, excellent service

Was worried the emails sent were scams, but they were able to verify they were true. They talked me though the verification process and reassured me it was legit.

Ervin answered quickly and efficiently. He was polite and confidently knowledgeable - pointing out firmly what was and wasn't possible with regard to my financial enquiry. I recommend him!

Oscar was very helpful and did what he promised to do.

If I could give 0 stars, I would! Sent a "bonus" referral invite to a friend who was interested in investing, and neither the app or the website would successfully open the account. Sent a second referral to a different email address, same issue. My friend called customer service, explained it was a bonus referral, was advised by the JP Morgan rep to use a third email which did allow the account to be created, but guess what, because it wasn't the email on the referral text bonus denied! Explain all this again to the customer service team and the response was "the account does not meet the terms to be eligible for the bonus". So the advice we were given by JP Morgan invalidated JP Morgans terms, nice work. To make matters worse, I transferred a previous year's ISA from another provider, with the transfer terms stating funds would be invested on the next transaction day once cleared. Funds cleared on the 2nd March and it's now the 18th and there's no sign of them on my account, either online or in the app, just on the transaction history as unallocated funds. No way I can find on either the website or the app to access unallocated funds so my money is neither invested or available to withdraw. No contact from JP Morgan for over two weeks after funds cleared so I had no idea what was going on. Avoid!!!!

Great service

All the staff are so helpful and knowledgeable. Really pleased with how my accounts are being managed so far

Very helpful service from J.P .Morgan.
Oscar K was patient and gave clear guidance

Ervin was very helpful when I was stressed with the withdrawal of my lifetime ISA!

The colleague I spoke to today was very helpful in helping me close down my ISA. I would like to say he was very calm and collective in the way he was able to guide me through the process. So that has been great. ☺️

Ellie & Joao were very quick, and helpful in assisting with my query. Great service

Simple and straightforward!
It's all I ask.

Sarah from Customer Service was extremely helpful patient and efficient when she explained the finer points of the service I was looking to receive
Sarah is an excellent ambassador for J P Morgan Personal Investment

Have been using this since it was labelled Nutmeg for an ISA and as a platform/app it is very easy to use. Recently had some issues with a new verification process being updated on the platform. UK call centre answered within a few minutes; Lu was really patient and helpful advising me on the process.

I am fairly new to investing, other than my pension. However, I found JP Morgan easy to use, and when I did have a query, it was quickly answered and explained to me. Would recommend them.

Oscar was very helpful in resolving an access problem on the account.

Spoke to Stewart today - really helpful, thanks so much!

I had an amazing support service by Lu this morning I wanted to reflect it in this review