My experience with Oscar was 5*... My questions answered straight away... The only reason I gave 4* was my initial experience with the bot.... a little frustrating an was unsure if my messages had bee... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Have been with J.P.Morgan personal investing (aka Nutmeg) for a number of years now. It was easy to set-up a S&S ISA and even have different pots for different purposes or different risk levels.... See more
I have a Chase account and decided to respond to the reward offer to open an investment account with JPMorgan. It was frustrating to have to create a new account, go through the whole process of... See more
Lu was extremely helpful and responsive and explained the current status of my new account really well. Very fast response to questions, thanks.
Company details
About J.P.Morgan Personal Investing
Written by the company
At J.P. Morgan Personal Investing, we're here to help you make more informed decisions for your wealth.
Invest with clarity:
Tap into 150 years of J.P. Morgan expertise, with an intuitive app made for modern investing.
Personalise your portfolio:
You can tailor our award-winning ISAs, our General Investment Account and Personal Pension with our range of investment styles and risk levels.
Put your investments in expert hands:
Our team use strategy and market knowledge to manage your money in a globally diversified portfolio.
Bring your next step into focus:
With exclusive tools, like our free wealth planner, you can track your progress and create a personalised strategy for your long-term goals.
Speak to our wealth experts:
Need support? We offer free guidance, or you can opt for paid advice and a bespoke financial plan.
Contact info
United Kingdom
- personalinvesting.jpmorgan.com
4.1
Great
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mahdeen was very helpful
Mahdeen was very helpful - especially in the last few hours of the tax year !
5 April 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Appalling customer service & misinformation led to missing ISA deadline
Have been in contact with customer support for weeks to confirm that funds would be allocated to an ISA before the deadline of 5th April.
I followed their steps exactly, only to be told on the deadline day that the funds are not eligible to be allocated to an ISA.
Absolutely unacceptable and appalling customer experience.
3 April 2026
Unprompted review
Reply from J.P.Morgan Personal Investing
Hello Anup,
Thank you for your feedback. We apologise that your experience with J.P. Morgan Personal Investing has not been as positive as we would hope. Although we will be unable to access your account or look into the case to which you are referring, we would like to take the time to address your concerns.
We appreciate the time pressures of the end of the financial year end and it is unfortunate if you were misinformed regarding your ISA subscriptions; we completely understand that this would be frustrating. While we always aim to set realistic expectations for our clients and aim to provide the best possible service, we may not always get things right in the first instance. From what you have shared, we would like to investigate the matter for you and address any concerns you have.
We've kindly requested some additional information from you, via Trustpilot, in order for us to review your account and better understand the issue. Once you respond, we will arrange for a member of the team to reach out to discuss the matter further and work towards a suitable resolution.
Or if you would prefer, you can find further details on how to contact us, here:
https://support.personalinvesting.jpmorgan.com/?article=115000356912-Contact-us
Best wishes,
The J.P. Morgan Personal Investing Team
Anita was extremely friendly and…
Anita was extremely friendly and helpful. She managed to get me logged into my account in no time!
3 April 2026
Unprompted review
Chat functionally is exceptionally…
Chat functionally is exceptionally good. Contact via message takes two days so if something is needed urgently it can be a real pain.
2 April 2026
Unprompted review
Reply from J.P.Morgan Personal Investing
Hello Lauren,
I hope you are well. We appreciate you taking the time to provide us with this review. Although we will be unable to access your account or look into the case to which you are referring, we would like to take the time to address your concerns.
We aim to respond to all client messages and emails within our 2-business-day Service Level Agreement (SLA). This allows us time to coordinate with relevant internal teams, if needed, and complete any necessary actions before providing a high-quality response.
We aim to set clear expectations for our clients. When we receive a new message/email, we again inform client’s that our client support team aims to respond to emails within two working days, while highlighting that they can contact us directly via Live Chat or phone call for anything urgent. Our client services team aim to promptly support clients through both Live Chat and over the phone during our opening hours; we’d like to thank you for the feedback regarding out Live Chat service.
To ensure you feel supported going forward, we would encourage you to get in touch with us so that we can quickly address any outstanding messages or concerns you may have. Our dedicated London- and Edinburgh-based Client Services team is available Monday to Thursday – 9:00am to 5:30pm and Friday – 9:00am to 4:30pm and will be happy to help.
For more information on how you can contact us, please see the below support article:
https://support.personalinvesting.jpmorgan.com/?article=115000356912-Contact-us
Best wishes,
The J.P. Morgan Personal Investing Team
Gold star service!
After previously having spoken with 2 colleagues at JPM Personal Investing, Stewart was able to resolve the issues I had to create my personal investment account. He was patient, highly professional and extremely competent; his troubleshooting skills are admirable! I am ever grateful for Stewart’s tremendous help and tenacity in getting my account set up, bravo!
2 April 2026
Unprompted review
Ellie the customer service person…
Ellie the customer service person helped me greatly
1 April 2026
Unprompted review
Had a problem in missing funds (error…
Had a problem in missing funds (error on my part) was able to quickly contact the team and resolve the situation quickly and smoothly all thanks to Joao!
Thanks again!
1 April 2026
Unprompted review
Good performance and customer service
Good performance and customer service, have been with them for 10 years and seen significant gains.
30 March 2026
Unprompted review
Quick and easy to access support and…
Quick and easy to access support and solution quickly established
29 March 2026
Unprompted review
Great service from Ellie today
Great service from Ellie today, managed to get a better understanding of where to find information and she suggested some follow-ups which will be useful as well. Thank you!
28 March 2026
Unprompted review
Agent (Joseph) very quickly and…
Agent (Joseph) very quickly and efficiently got me the information I needed, including understanding my questions
27 March 2026
Unprompted review
Stewart was excellent
Stewart was excellent, answered all my queries and assissted very promptly.
26 March 2026
Unprompted review
Superb support from Stewart on the…
Superb support from Stewart on the process for transferring into the Stock and Shares ISA. He also provided information on the Financial Guidance service offered to help manage finances.
26 March 2026
Unprompted review
Utterly useless customer service
I have been trying for several months now to make a transfer into my LISA. Each time the money is returned to my bank. I have spoken to customer service about 5 times who, while polite, have been unable to resolve it. Around 3 weeks ago I was told another team was investigating the matter. Still no resolution. I will probably miss the government LISA bonus this year as a result worth £1000. Utterly frustrating and a terrible customer service experience.
23 March 2026
Unprompted review
Reply from J.P.Morgan Personal Investing
Hello Sha,
I hope you are well. Thank you for taking the time to provide us with your feedback. I am sorry to hear that your experiences getting in touch with our client services team and paying into your Lifetime ISA have not been as positive as we would have hoped.
We always aim to do everything we can to make sure you receive the best possible service; that being said, we know that sometimes we don’t always get things right the first time. As such will always be willing to investigate any issues with the aim of finding a suitable resolution to any concerns you may have.
While I am currently unable to access your account and look further into the case which you are referring to, I’m sorry if the issue paying into your Lifetime ISA has not been resolved. Our priority is always to ensure our clients feel supported when issues like these arise. Accordingly, we’d like the opportunity to look into this properly and make sure it’s resolved for you as smoothly as possible.
We've kindly requested some additional information from you, via Trustpilot, in order for us to review your account and better understand the issue. Once you respond, we will arrange for a member of the team to reach out to discuss the matter further and work towards a suitable resolution.
Or if you would prefer, you can find further details on how to contact us, here:
https://support.personalinvesting.jpmorgan.com/?article=115000356912-Contact-us
Best wishes,
The J.P. Morgan Personal Investing Team
Superb customer support from Oscar…
Superb customer support from Oscar (25/3/26). Friendly and professional service - quickly ascertained the problem and helped me navigate the website.
25 March 2026
Unprompted review
extremely poor CS and unacceptable delays
Update: I have now provided additional information about my account. Your response is generic and does not address my case. Also correcting an ISA oversubscription is your responsibility as a financial provider, not a “gesture of goodwill”. Despite being told in November 2025 this would be resolved within 12 weeks, there is still no timeframe, no clear confirmation on ISA allowance restoration, and no accountability. The issue remains unresolved even after a formal complaint.
I’ve been dealing with an ISA oversubscription issue for over 5 months with no resolution. I was initially told ~12 weeks, which has long passed. Since then, it’s been nothing but vague updates, delays, and no clear explanation or timeline.
With the tax year ending, this is now putting my ISA allowance at risk, yet no one has taken ownership or provided a clear plan.
Also worth noting: when I checked this Trustpilot profile a few months ago it was rated “poor” (red), and it has since quickly moved into the “good” (green) range, bots much?
Overall, extremely frustrating experience and very poor customer service.
25 March 2026
Unprompted review
Reply from J.P.Morgan Personal Investing
Hello Shoppa,
Thank you for your feedback. We apologise that your experience with J.P. Morgan Personal Investing has not been as positive as we would hope. Although we will be unable to access your account or look into the case to which you are referring, we would like to take the time to address your concerns.
If a client informs us they have oversubscribed to their personal ISA allowance and we are able to reverse oversubscriptions, we may do so as a gesture of goodwill.
If you have made us aware of the oversubscription to your ISA allowance and we have confirmed that this will be reversed, then please rest assured that our team will action this reversal for you. These reversals will be backdated to ensure that you have not oversubscribed for the 2025/26 tax year.
We will reach out to clients who have requested a reversal of their oversubscription once this has been completed.
We hope this helps to address your concerns. I have also attached a link to our support page which you may find useful: https://support.personalinvesting.jpmorgan.com/?article=360004027298-ISA-allowance
Further, I have attached a link below, which can be found on our Trustpilot site, showing a detailed overview of how we have used Trustpilot over the past 12 months. You can view where our reviews come from, how our ratings differ per source, and how they align with Trust Pilot's guidelines. I would like to confirm that for our existing Trustpilot reviews, the majority have been received organically, or from clients who have been invited to review us via the link on our website. This information can be found here: https://uk.trustpilot.com/review/personalinvesting.jpmorgan.com/transparency
We've kindly requested some additional information from you, via Trustpilot, in order for us to review your account and better understand the issue. Once you respond, we will arrange for a member of the team to reach out to discuss the matter further and work towards a suitable resolution.
Or if you would prefer, you can find further details on how to contact us, here:
https://support.personalinvesting.jpmorgan.com/?article=115000356912-Contact-us
Best wishes,
The J.P. Morgan Personal Investing Team
Great customer service from Stewart
Great customer service from Stewart, helpful and quick.
25 March 2026
Unprompted review
Ready assistance clarifying my account details
Ready, efficient and friendly assistance in the heat of the moment whilst I was at my bank transferring my funds. Craig was really helpful thank you!
23 March 2026
Unprompted review
My experience with Oscar was 5*..
My experience with Oscar was 5*... My questions answered straight away... The only reason I gave 4* was my initial experience with the bot.... a little frustrating an was unsure if my messages had been received or were being dealt with... (they weren't) but all good now!
23 March 2026
Unprompted review
Very easy to follow
Very easy to follow, online assistance is very fast, very helpful and thoroughly informative.
22 March 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.