SureSafe Alarms Reviews 

1,064
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I was rather anxious about finding the right personal Alarm. I need not have worried. From my first phone call the team were friendly, informative, and helped me choose wisely. The very next day I... See more

Company replied

Rated 5 out of 5 stars

The person who helped me set my father’s devise up was Kayla. She was professional, thorough, patient and very kind. She is a wonderful employee for Sure Safe!

Rated 5 out of 5 stars

I couldn’t recommend this company highly enough. Their communication is excellent and the staff are amazing. We had a problem with my Dad’s watch and it was sorted immediately. Thank you 😊

Company replied

Rated 5 out of 5 stars

From my first enquiry to conclusion has been an easy experience. The sales team explained the benefits of having the watch. Gps for easy to use and confidence whilst out and about the cost for what y... See more

Company replied

Company details

  1. Mobility Equipment Supplier

Written by the company

The UK's leading provider of personal alarms and telecare devices. SureSafe's broad range of personal alarms help people stay living independently in their own homes, safer and for longer.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 71% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(1,064)

394 reviews in the last 12 months

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Rated 5 out of 5 stars

Personal alarm watch

Very efficient from first point of sale by Daryl Yates the representative, through to delivery of the personal alarm watch the next day! My daughter has mild epilepsy & has just moved into her first independent living flat. This alarm will help to keep her safe if she falls during a seizure but will not detect one (would be great if it could). We have tested the watch & the 24/7 response is very fast to answer the call & check if everything is ok. So far so good!

7 April 2026
Unprompted review
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Reply from SureSafe Alarms

Thank you so much for your wonderful feedback! We're thrilled to hear that Daryl provided efficient service and that the personal alarm watch is already making a positive impact on your daughter's safety We appreciate you sharing your experience.

Rated 5 out of 5 stars

Experiance

Having read all reviews decided this one is for me

5 April 2026
Unprompted review
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Reply from SureSafe Alarms

Thank you so much for your thoughtful review! We're thrilled to hear that you found our offerings appealing and that it resonated with you. Thank you for taking the time to share your experience.

Rated 5 out of 5 stars

Todd called me back several times to…

Todd called me back several times to troubleshoot the activation. Very helpful.

5 April 2026
Unprompted review
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Reply from SureSafe Alarms

We're thrilled to hear that Todd was able to assist you with the activation process and provide helpful support. Thank you so much for your kind words!

Rated 5 out of 5 stars

The Suresafe wrist band is superb

This Suresafe wrist band is superb and has worked brilliantly when I have had a seizure.
The customer service is spot on and their response is very quick and efficient.
The whole thing has, and is, providing reassurance for myself and my family.

6 April 2026
Unprompted review
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Reply from SureSafe Alarms

We're thrilled to hear that the SureSafe wristband has provided you with reassurance during your seizures and that our customer service met your expectations. Thank you so much for your wonderful feedback

Rated 5 out of 5 stars

Great customer service

Really helpful advice and descriptions of the available options and incredibly fast delivery. The product itself is easy to manage and the bonus of it talking was fantastic as the user is visually impaired.

4 April 2026
Unprompted review
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Reply from SureSafe Alarms

We're thrilled to hear that our advice and descriptions were helpful, and that the fast delivery made a positive impact. Thank you so much for your wonderful feedback!

Rated 5 out of 5 stars

High quality product promptly delivered…

High quality product promptly delivered and set up. Is working very well

27 March 2026
Unprompted review
SureSafe Alarms logo

Reply from SureSafe Alarms

Thank you so much for your wonderful feedback! We're thrilled to hear that you received a high-quality product and that it was promptly delivered and set up. It's great to know that everything is working very well for you.

Rated 5 out of 5 stars

Very easy process overall

Very easy process overall. Devices work as expected. Battery life is a bit short but other than that no issues.

23 March 2026
Unprompted review
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Reply from SureSafe Alarms

Thank you for your feedback! We're thrilled to hear that you found the process very easy and that the devices are working as expected. Thank you for taking the time to share your experience.

Rated 5 out of 5 stars

SURESAFE ALARMS are SURELY the best

SURESAFE ALARMS are amazing.The staff are all so very kind, courteous and very patient.If you have a question they will answer it within a few minutes and always sort the query out.I ordered a Suresafe Alarm and it was delivered the very next day,by secure postage and very well packed.The gentleman that took my order was DARYL who came into work even on his day off.Thats how loyal the workers are.I would like to thank DARYL very much.I am thrilled with my Suresafe Alarm it now gives me piece of mind for my safety as it does also for my family.I would not hesitate to recommend SURESAFE ALARMS.

2 April 2026
Unprompted review
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Reply from SureSafe Alarms

Thank you so much for your wonderful review! We are thrilled to hear that you had such a positive experience with SURESAFE ALARMS. It's fantastic to know that our alarm is providing you and your family with peace of mind. We truly appreciate your kind words about our dedicated team!

Rated 5 out of 5 stars

Recent Purchase

Very informative and helpful ,excellent product and very prompt delivery.Good communication at all times.

25 March 2026
Unprompted review
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Reply from SureSafe Alarms

Thank you so much for your wonderful feedback! We appreciate you taking the time to share your experience

Rated 5 out of 5 stars

Great customer service from Andrew, Helen + Miriam

Great customer service from Andrew, Helen and Miriam to promptly handle queries and amend payment options with friendly efficiency and professional courtesy - this is the first time requiring their services for an elderly parent and am very grateful and impressed! Many thanks to all :-)

31 March 2026
Unprompted review
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Reply from SureSafe Alarms

Thank you so much for your wonderful feedback! We're thrilled to hear that Andrew, Helen, and Miriam provided you with great customer service. We appreciate you taking the time to share your experience

Rated 5 out of 5 stars

The man who helped me sorry i forgot…

The man who helped me sorry i forgot his name Terry i think went above and beyond to get me up and running . Really helpful and patient .

20 March 2026
Unprompted review
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Reply from SureSafe Alarms

We're thrilled to hear that Terry went above and beyond to assist you. Thank you so much for sharing your experience.

Rated 5 out of 5 stars

We’ve been using the SureSafe pendant…

We’ve been using the SureSafe pendant for a week and it works perfectly. So far no events but we have “practiced.”

This device gives me the assurance that if my husband needs me when I’m in the garden, or even at the nearby grocery store, he can contact me now that he cannot use a cell phone.

31 March 2026
Unprompted review
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Reply from SureSafe Alarms

Thank you so much for your wonderful feedback! We're thrilled to hear that the SureSafe pendant is providing you with peace of mind and that you've had a positive experience. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Very helpful and patient

Very helpful and patient. Answered all my questions and made the process a breeze.

26 March 2026
Unprompted review
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Reply from SureSafe Alarms

We're thrilled to hear that you found our team very helpful and patient, and that we could make the process a breeze for you. Thank you so much for your kind words!

Rated 1 out of 5 stars

There are better products and more empathetic customer service elsewhere.

This product relies on the individual using it to be at the earlier stages of dementia/ Alzheimers.
The charger style requires a specific attachment - not good if you are inclined to mislay things. A universal charger would make so much more sense?!
Finally ...dont decline in health or pass during involvement with this company if your payments are not in place or up to date. They hound with emails and registered mail to ensure they get their money.

16 February 2026
Unprompted review
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Reply from SureSafe Alarms

Thank you for taking the time to leave your feedback. We are sorry to hear that you were disappointed with your experience. We always aim to provide helpful service and products, so we are concerned to read your comments. We have previously requested further information from you, so that we could look into the matters raised, but unfortunately, we have not received any additional details. If you would be happy to contact us directly with your name, order details, or any further information, we would be happy to review this.

Rated 5 out of 5 stars

Excellent service and product

Excellent service and product

26 March 2026
Unprompted review
SureSafe Alarms logo

Reply from SureSafe Alarms

Thank you so much for your wonderful feedback! We're thrilled to hear that you had an excellent experience with both our service and product. We appreciate you taking the time to share your experience with us.

Rated 5 out of 5 stars

I have been pleasantly surprised by the…

I have been pleasantly surprised by the care given by this company. They call and help you through the set-up process with a beautiful British accent. 😍 My mother refused the device, at first, so I emailed that I needed to return it. I received two calls the next morning. 1. My mother changing her mind 2. Todd willing to help me with my return.
I was shocked they reached out so quickly. Fortunately, she is keeping the device as she has decided it is very nice. I am confident I will have no problem reaching help if any is needed in the future.

26 March 2026
Unprompted review
SureSafe Alarms logo

Reply from SureSafe Alarms

Thank you so much for your wonderful feedback! We truly appreciate your recognition of Todd's prompt assistance and our commitment to helping you through the setup process. If you ever need anything in the future, please don't hesitate to reach out.

Rated 5 out of 5 stars

Very helpful in solving my problem


Very helpful over problems of mobile signal here by suggesting a different type of alarm.

20 March 2026
Unprompted review
SureSafe Alarms logo

Reply from SureSafe Alarms

Thank you so much for your positive feedback! We're thrilled to hear that our suggestion for a different type of alarm helped with your mobile signal issues. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

So far - so very good!

Ordering was straight forward I ordered an alarm watch for my mother. I spoke to one of customer services lady who was super helpful, patient, friendly to set up the new user info, tested the alarm with mum nd spoke to another lovely chap - so far so very good!

19 March 2026
Unprompted review
SureSafe Alarms logo

Reply from SureSafe Alarms

We're thrilled to hear that your ordering experience was straightforward and that our customer service team was able to assist you with setting up the alarm watch for your mother. Thank you so much for your wonderful feedback!

Rated 5 out of 5 stars

Happy old man.

Staff extremely helpful and considerate, which for these days is rare, my 80th birthday this year so I remember the old days of politeness.

22 March 2026
Unprompted review
SureSafe Alarms logo

Reply from SureSafe Alarms

We're thrilled to hear that our staff made a positive impression on your 80th birthday. Celebrating such a milestone is truly special. Thank you so much for your kind words!

Rated 5 out of 5 stars

The right alarm for me.

Quick responses to any queries I had regarding the personal alarm features. Which assured me this was the best alarm for me to have.

12 March 2026
Unprompted review
SureSafe Alarms logo

Reply from SureSafe Alarms

We're thrilled to hear that our family monitored wrist watch has provided you with peace of mind and exceeded your expectations. Thank you so much for your wonderful feedback!

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