I was rather anxious about finding the right personal Alarm. I need not have worried. From my first phone call the team were friendly, informative, and helped me choose wisely. The very next day I... See more
Company replied
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I was rather anxious about finding the right personal Alarm. I need not have worried. From my first phone call the team were friendly, informative, and helped me choose wisely. The very next day I... See more
Company replied
The person who helped me set my father’s devise up was Kayla. She was professional, thorough, patient and very kind. She is a wonderful employee for Sure Safe!
I couldn’t recommend this company highly enough. Their communication is excellent and the staff are amazing. We had a problem with my Dad’s watch and it was sorted immediately. Thank you 😊
Company replied
From my first enquiry to conclusion has been an easy experience. The sales team explained the benefits of having the watch. Gps for easy to use and confidence whilst out and about the cost for what y... See more
Company replied
The UK's leading provider of personal alarms and telecare devices. SureSafe's broad range of personal alarms help people stay living independently in their own homes, safer and for longer.
Anfield Business Centre, 58 Breckfield Road South, L6 5DR, Liverpool, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 71% of negative reviews
Typically replies within 2 weeks
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Very efficient from first point of sale by Daryl Yates the representative, through to delivery of the personal alarm watch the next day! My daughter has mild epilepsy & has just moved into her first independent living flat. This alarm will help to keep her safe if she falls during a seizure but will not detect one (would be great if it could). We have tested the watch & the 24/7 response is very fast to answer the call & check if everything is ok. So far so good!

Reply from SureSafe Alarms

Reply from SureSafe Alarms
Todd called me back several times to troubleshoot the activation. Very helpful.

Reply from SureSafe Alarms
This Suresafe wrist band is superb and has worked brilliantly when I have had a seizure.
The customer service is spot on and their response is very quick and efficient.
The whole thing has, and is, providing reassurance for myself and my family.

Reply from SureSafe Alarms
Really helpful advice and descriptions of the available options and incredibly fast delivery. The product itself is easy to manage and the bonus of it talking was fantastic as the user is visually impaired.

Reply from SureSafe Alarms
High quality product promptly delivered and set up. Is working very well

Reply from SureSafe Alarms
Very easy process overall. Devices work as expected. Battery life is a bit short but other than that no issues.

Reply from SureSafe Alarms
SURESAFE ALARMS are amazing.The staff are all so very kind, courteous and very patient.If you have a question they will answer it within a few minutes and always sort the query out.I ordered a Suresafe Alarm and it was delivered the very next day,by secure postage and very well packed.The gentleman that took my order was DARYL who came into work even on his day off.Thats how loyal the workers are.I would like to thank DARYL very much.I am thrilled with my Suresafe Alarm it now gives me piece of mind for my safety as it does also for my family.I would not hesitate to recommend SURESAFE ALARMS.

Reply from SureSafe Alarms
Very informative and helpful ,excellent product and very prompt delivery.Good communication at all times.

Reply from SureSafe Alarms
Great customer service from Andrew, Helen and Miriam to promptly handle queries and amend payment options with friendly efficiency and professional courtesy - this is the first time requiring their services for an elderly parent and am very grateful and impressed! Many thanks to all :-)

Reply from SureSafe Alarms
The man who helped me sorry i forgot his name Terry i think went above and beyond to get me up and running . Really helpful and patient .

Reply from SureSafe Alarms
We’ve been using the SureSafe pendant for a week and it works perfectly. So far no events but we have “practiced.”
This device gives me the assurance that if my husband needs me when I’m in the garden, or even at the nearby grocery store, he can contact me now that he cannot use a cell phone.

Reply from SureSafe Alarms
Very helpful and patient. Answered all my questions and made the process a breeze.

Reply from SureSafe Alarms
This product relies on the individual using it to be at the earlier stages of dementia/ Alzheimers.
The charger style requires a specific attachment - not good if you are inclined to mislay things. A universal charger would make so much more sense?!
Finally ...dont decline in health or pass during involvement with this company if your payments are not in place or up to date. They hound with emails and registered mail to ensure they get their money.

Reply from SureSafe Alarms

Reply from SureSafe Alarms
I have been pleasantly surprised by the care given by this company. They call and help you through the set-up process with a beautiful British accent. 😍 My mother refused the device, at first, so I emailed that I needed to return it. I received two calls the next morning. 1. My mother changing her mind 2. Todd willing to help me with my return.
I was shocked they reached out so quickly. Fortunately, she is keeping the device as she has decided it is very nice. I am confident I will have no problem reaching help if any is needed in the future.

Reply from SureSafe Alarms
Very helpful over problems of mobile signal here by suggesting a different type of alarm.

Reply from SureSafe Alarms
Ordering was straight forward I ordered an alarm watch for my mother. I spoke to one of customer services lady who was super helpful, patient, friendly to set up the new user info, tested the alarm with mum nd spoke to another lovely chap - so far so very good!

Reply from SureSafe Alarms
Staff extremely helpful and considerate, which for these days is rare, my 80th birthday this year so I remember the old days of politeness.

Reply from SureSafe Alarms
Quick responses to any queries I had regarding the personal alarm features. Which assured me this was the best alarm for me to have.

Reply from SureSafe Alarms
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