SureSafe Alarms Reviews 

Very easy to set up I'm very clear instructions.

Nearest family is 150mls away and I live alone and am 80yrs old so it was to be able to contact my sons in emergancy

The tech I spoke with was very knowledgeable and eager to help and effective in what he did

The advice I was given helped me greatly really appreciated it

Total nightmare, no help at all regarding the digital switchover, I’ve phoned at least twice and once someone else phoned me back, so far all I’ve been told is that I need to buy a booster for my mobile phone!
BT say its up to you to provide an alarm that works on a digital landline, I dont need this hassle as I’ve got Stage 4 cancer and having aggressive chemo. Ive now tried chat with no success

Simple easy to use device that only contacts family members instead of a monitoring service. Setup was easy, Todd was very helpful.

The watch came the following day.

Kayla was very helpful, patient and knowledgeable. My dad will benefit from this extra safety measure.
Barbara

Everything was clear and easy to setup, liked the personally call to help setup for questions

Really great helpful and prompt service. Easy to set up and register - would highly recommend

Great service, Friendly service when calling, quick delivery next day for a replacement charger
Thank you

Great place to get the alert for sick family member

We chose SureSafe after extensive research, including a recommendation from a friend. We took account of lots of positive reviews, and we were not disappointed. Every stage was informative, easy to understand, easy to process and easy to implement. The functionality of the chosen Pendant is just what we wanted. The webpage and the App both easy to operate and to set up. We had one clarification question which was very promptly answered by email, thanks!

The equipment arrived promptly and well packaged! I've yet to hear from my Sister in Kent as to wether it has been set up ok for our Mother (I'm based in Hampshire) but very impressed with the service so far, thank you!

The support team did awesome job to help with the activation. Quick and simple

Set-up was easy, and Daniel was very helpful and easy to understand. The device is working perfectly, and my nearly-blind 91-year old father is comfortable using it.

Quick & efficient answers.

I got off to an unpromising start with the SureSafeGO personal alarm, since I didn’t find the ‘Important Information’ leaflet very helpful. (An illustrated guide for others who like me need something basic can be found online by searching SureSafe User Guide Device Updated Jul 25). Nor did I understand why, if SureSafe was offering a 30-day risk-free trial, I was being asked to set up a direct debit in the first 30 days, still less to encourage friends to use the device before it had even arrived. Once I trialled the alarm, however, I was extremely impressed. The 4G roaming SIM picked up calls in all but the most enclosed room in my house (the mobile signal is weak in my semi-rural area) and staff response was swift and courteous. While comfortable, I do find the device large and chunky for my wrist and decided to trial a more petite style, also 4G, offered by another provider. To my horror, after a test call (from my kitchen, where the mobile signal is weakest) five minutes passed before I heard a connecting signal and a further two before a reponse team member from the other provider picked up the call. I tried with my SureSafe alarm and received its connecting signal within a minute. Other time comparisons were also superior. Top marks, SureSafe. This is third time lucky for me, since I trialled another wristband alarm several months ago, also cellular and GPS, which didn’t connect in several rooms in my house. I subsequently discovered it had a 2G SIM. Evidently 4G is stronger in my area and I am glad I persevered and found an alarm that works throughout my home and a provider with an adequately staffed response centre to pick up calls swiftly. It is reassuring to know that help can be summoned fast when needed. I’m not willing to compromise on personal safety.

Very polite, respectful of my time, awesome personality, great follow-up