PerfumeOnline Canada Reviews 20,246

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 2,112 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the company for its excellent product quality, competitive pricing, and efficient order processing. Many people highlight the fast delivery service, often noting that their items arrived quickly and were well-packaged, ensuring products arrived in perfect condition. Reviewers appreciate the authenticity of the fragrances and the wide selection available, making it a go-to for their perfume needs. However, some customers experienced issues with their orders, including receiving products that did not smell as expected or whose condition suggested they might not be new. A few people also reported problems with delivery, such as packages going missing or arriving damaged, despite purchasing insurance. Additionally, some reviewers mentioned that the company's discounts and free delivery options were not as competitive as they used to be, and a small number of customers expressed dissatisfaction with the lack of order confirmation emails.

What people talk about most

Product

Consumers generally express satisfaction with the products, often highlighting great quality, authenticity,... See more

Delivery service

Reviewers express satisfaction with the delivery service. Customers frequently highlight the speed of... See more

Price

Users describe positive interactions with price, consistently finding great deals and competitive pricing.... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the authenticity and excellent quality... See more

Order

People report positive experiences with order. Many customers praise the smooth and simple ordering process,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Incredibly rapid shipping. Perfume carefully packed with protective wrapping. Perfume smelled exactly as it should. Fantastic experience with this company. This is my second purchase. I purchased the... See more

Company replied

Rated 5 out of 5 stars

I purchased twice from PerfumeOnline now and I am extremely impressed with their service. Both packaged were shipped within two days after placing the order and they arrived the next day! They kept me... See more

Company replied

Rated 5 out of 5 stars

Hello I request Canada Post shipment for my Roja Diaghilev thank you very much for security reason my last shipment I had with other companies where risky and they let the package in front of the ma... See more

Company replied

Rated 5 out of 5 stars

I have been using PerfumeOnline for quite a few years and I am never disappointed!! Tried a new perfume this time as well as bought one of my favourites and hubby his Boss. The price is always reasona... See more

Company replied


Company details

  1. Flavours, Fragrances and Aroma Supplier
  2. Perfume Store

Written by the company

PerfumeOnline.ca Is Canada’s leading and most reputable online perfume store, where you will find 100% authentic fragrances from top luxury brands at the lowest price. Over the last few years, we have cemented our reputation as a leading perfume seller by selling quality, fresh and authentic perfumes online, which we deliver to our customers in a timely manner. We stock over 8000 fragrances, ranging from popular perfumes to miniatures, aftershaves, testers, gift sets. Our online perfume store gives you plenty of choices.

Canada's #1 Perfume Online Store

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

20K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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Rated 5 out of 5 stars

Very fast delivery

Very fast delivery. Great products.

5 May 2026
PerfumeOnline Canada logo

Reply from PerfumeOnline Canada

Hi there,

Thank you for your feedback. We are pleased to know you experienced very fast delivery and enjoyed the products. Your support is appreciated.

Best regards,
Customer Care Team
PerfumeOnline.ca

Rated 4 out of 5 stars
PerfumeOnline Canada logo

Reply from PerfumeOnline Canada

Hi there,

Thank you for your feedback. We are pleased to know you appreciated our packaging and delivery service. Your support is valued and appreciated.

Best regards,
Customer Care Team
PerfumeOnline.ca

Rated 1 out of 5 stars

The perfume I received was definitely…

The perfume I received was definitely not original. I’ve had this fragrance before, and the smell was completely different. This one only gives off a very strong alcohol smell when you first spray it, and after that it has absolutely no longevity , neither on the skin nor on clothes.
I’m really disappointed with my purchase. I even contacted customer service, and they said because the perfume has been opened, they won’t issue a full refund, and that shipping costs plus 25% of the original price would be deducted. Under these conditions, returning it is not even worth it.
I’m honestly very unhappy with this purchase, and I will not be buying from your website again.

5 May 2026
Rated 5 out of 5 stars

Easy purchase

Easy purchase, good quality perfume, budget friendly. Really happy with the purchase immediately placed another order. As vast variety of option with different option.

5 May 2026
PerfumeOnline Canada logo

Reply from PerfumeOnline Canada

Hi there,

Thank you for your kind feedback. We are glad to hear you found the purchase process easy and that you were satisfied with the quality and value. We appreciate your continued trust in us.

Best regards,
Customer Care Team
PerfumeOnline.ca

Rated 5 out of 5 stars

Fast delivery and the perfume smell so…

Fast delivery and the perfume smell so good. I would definitly order again .

5 May 2026
PerfumeOnline Canada logo

Reply from PerfumeOnline Canada

Hi there,

Thank you for your feedback. We are pleased to know your order arrived quickly and that you are enjoying the fragrance. Your support is greatly appreciated.

Best regards,
Customer Care Team
PerfumeOnline.ca

Rated 5 out of 5 stars

I like how fast i get ghe delivery

I like how fast i get ghe delivery, and great pricing. And packaging is also impeccable.
Only thing i dont see is many pramotion . But realy appreciate consistency and quality!

5 May 2026
PerfumeOnline Canada logo

Reply from PerfumeOnline Canada

Hi there,

Thank you for your detailed feedback. We are glad to hear you are satisfied with our fast delivery, pricing, and packaging quality. We also appreciate your note regarding promotions, and your input is valuable to us.

Best regards,
Customer Care Team
PerfumeOnline.ca

Rated 5 out of 5 stars

Phenomenal quality for products and…

Phenomenal quality for products and delivery.

4 May 2026
PerfumeOnline Canada logo

Reply from PerfumeOnline Canada

Hi there,

Thank you for your feedback. We are delighted to know you are satisfied with both our product quality and delivery service. Your appreciation means a great deal to us.

Best regards,
Customer Care Team
PerfumeOnline.ca

Rated 2 out of 5 stars

Is it not original

Is it not original? The fragrance is no longer to smell I’m so disappointed

4 May 2026
PerfumeOnline Canada logo

Reply from PerfumeOnline Canada

Hi,

We’re sorry to hear about your experience and understand your concern.

We want to clarify that all products we sell are 100% authentic and sourced from authorized distributors. Fragrance performance can vary due to factors such as storage conditions, skin chemistry, and exposure to heat or light, which may affect how the scent develops over time.

In your case, we did reach out and offer a resolution to address your concern, but unfortunately, the proposed solution was declined.

We remain committed to customer satisfaction and would still be happy to assist further if you’re open to working with us toward a resolution. Please feel free to contact our support team anytime.

Thank you
Andy
PerfumeOnline.ca

Rated 5 out of 5 stars

I really loved this perfume

I really loved this perfume. The fragrance smells amazing, long-lasting, and perfect for daily use as well as special occasions. The scent feels fresh, elegant, and gives a luxury vibe. I also had a great experience with the website — easy to order, fast delivery, and original products. Overall, very satisfied and would definitely recommend both the perfume and the website to others.

3 May 2026
PerfumeOnline Canada logo

Reply from PerfumeOnline Canada

Hi there,

Thank you for your thoughtful review. We are pleased to hear you are enjoying the fragrance and that your experience with our website, delivery, and product authenticity has been positive. Your recommendation is greatly appreciated.

Best regards,
Customer Care Team
PerfumeOnline.ca

Rated 5 out of 5 stars

Super fast service

Super fast service. No complaints at all.

4 May 2026
PerfumeOnline Canada logo

Reply from PerfumeOnline Canada

Hi there,

Thank you for your feedback. We are glad to hear you experienced fast service and are satisfied with our overall performance. We appreciate your support.

Best regards,
Customer Care Team
PerfumeOnline.ca

Rated 5 out of 5 stars

easy experience

3 May 2026
PerfumeOnline Canada logo

Reply from PerfumeOnline Canada

Hi there,

Thank you for your feedback. We are pleased to know your experience was easy and smooth. Your support is appreciated.

Best regards,
Customer Care Team
PerfumeOnline.ca

Rated 5 out of 5 stars

Good job getting items shipped quick

Good job getting items shipped quick. Very satisfied with products. Would order again and recommend.

3 May 2026
PerfumeOnline Canada logo

Reply from PerfumeOnline Canada

Hi there,

Thank you for your feedback. We are glad to hear you are satisfied with our quick shipping and product quality. We appreciate your recommendation.

Best regards,
Customer Care Team
PerfumeOnline.ca

Rated 5 out of 5 stars

was the product i wanted

was the product i wanted, arrived quickly and the packaging was incredible!

2 May 2026
PerfumeOnline Canada logo

Reply from PerfumeOnline Canada

Hi there,

Thank you for your feedback. We are pleased to know you received the correct product quickly and that the packaging met your expectations. Your satisfaction is appreciated.

Best regards,
Customer Care Team
PerfumeOnline.ca

Rated 5 out of 5 stars

Package was shipped quickly and…

Package was shipped quickly and colognes were correct. Always a great experience

3 May 2026
PerfumeOnline Canada logo

Reply from PerfumeOnline Canada

Hi there,

Thank you for your feedback. We are glad to hear your order was shipped quickly and that you consistently enjoy your experience with us.

Best regards,
Customer Care Team
PerfumeOnline.ca

Rated 5 out of 5 stars
PerfumeOnline Canada logo

Reply from PerfumeOnline Canada

Hi there,

Thank you for your enthusiastic feedback. We are truly pleased to know you had such a positive experience and appreciate your kind words about our service.

Best regards,
Customer Care Team
PerfumeOnline.ca

Rated 5 out of 5 stars

Fast and reliable

Fast and reliable

2 May 2026
PerfumeOnline Canada logo

Reply from PerfumeOnline Canada

Hi there,

Thank you for your feedback. We are glad to hear you found our service fast and reliable. Your support is appreciated.

Best regards,
Customer Care Team
PerfumeOnline.ca

Rated 5 out of 5 stars

Fast delivery and great customer…

Fast delivery and great customer service. I got the perfume I wanted.

3 May 2026
PerfumeOnline Canada logo

Reply from PerfumeOnline Canada

Hi there,

Thank you for your feedback. We are pleased to know you received fast delivery and great customer service, and that you were able to find the perfume you wanted.

Best regards,
Customer Care Team
PerfumeOnline.ca

Rated 5 out of 5 stars

Fast shipping

Fast shipping! Loved the perfume

3 May 2026
PerfumeOnline Canada logo

Reply from PerfumeOnline Canada

Hi there,

Thank you for your feedback. We are glad to hear you enjoyed fast shipping and are happy with your perfume. Your support is appreciated.

Best regards,
Customer Care Team
PerfumeOnline.ca

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