Perfect Time Reviews 

8
TrustScore 4 out of 5

3.9

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Company details

  1. Watch Repair Service

Written by the company

Staffordshire's No.1 Watch & Clock Specialist


Contact info

3.9

Great

TrustScore 4 out of 5

8 reviews

5-star
4-star
3-star
2-star
1-star

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3.9

All reviews

(8)

1 review in the last 12 months

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Rated 5 out of 5 stars

I have used this site for two repairs…

I have used this site for two repairs this year. In both cases I was particularly impressed with the realistic first assessment. It was honest and explained the various possible outcomes and the likely time scale and cost of repairs. I was kept informed of progress and consulted on future actions. In both cases I was very satisfied with the result and cost.

21 June 2025
Unprompted review
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Reply from Perfect Time

Thanks for your review. We appreciate you feedback.

Rated 1 out of 5 stars

Classic over promise, under deliver

I took my mid-range to luxury watch here to be repaired and regretted it almost straight away. No receipt given for watch being left, asked and got a scribbled on business card. Then heard a week later that he couldn't repair it. He'd have to damage the watch to continue. I said no, I'd collect it. I asked if the watch was in tact in original condition so I could take it elsewhere. Yes was his reply. On getting to Burton, about a 40-minute drive for us, the watch was in pieces! We had no choice but to continue with him then.

Weeks later I returned to collect my watch at an agreed time but the owner was not there and the shop was shut. I waited in Costa for an hour or so. I eventually got my watch back but every step of the way was a battle, the customer service is shocking and he just made excuse after excuse.

Fine to have a battery changed in an lower-budget watch, I'm sure. But he should never have taken my custom really and just told me he couldn't repair the watch.

8 June 2025
Unprompted review
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Reply from Perfect Time

Hi, sorry but none of your account is at all familiar with us. It's unfortunate that you have had a bad experience somewhere but could you please check that you have the correct company as our customer service is always 5 star. The business card should help sort this out. Thanks.

Edit: Although we did reach out to this reviewer, they have decided to leave the negative review despite not having dealt with our business. We do feel, however, that the experience they had with one of our local rivals, should not be ignored as it proves why we are the best in the area.

Rated 5 out of 5 stars

I really recommend perfect time they…

I really recommend perfect time they servervist my Brator watch did a fantastic job on getting back into working order, I wont go any were else always put my new batteries in my watch as well a very trust worthy guy Thank you.

19 February 2024
Unprompted review
Rated 5 out of 5 stars

Great service and management

Took a pendulum clock to the perfect time and I got a good evaluation and suggestions as tonthe best way to get a better result.
Picked up at the agreed time and the clock was given a good clean up making it look quite new.
Customer service is top notch and price is considerably good.

2 March 2024
Unprompted review
Rated 5 out of 5 stars

Friendly, well priced, excellent knowledge.

Friendly, reasonably priced, excellent knowledge of how to repair a wide variety of watches. I have had 3 different ones repaired including glass replacement.
Very good communication by phone/text in meantime.
Prompt service changing batteries with a guarantee.
Offers a wide variety of wristwatches, alarm and wall clocks for sale, very well priced.
Pleasure to support this business.

10 January 2024
Unprompted review

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