Perfect Group Reviews 

314
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 100 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and positive attitudes, often going above and beyond expectations to ensure a smooth process. The service provided is frequently described as exceptional, with many highlighting the careful handling of belongings, quick turnaround times, and overall stress-free experience. Reviewers also commend the excellent customer service, noting prompt communication and helpfulness from office staff, which contributes to a seamless user experience. However, some people mentioned issues with damaged furniture and appliances, as well as incorrect installations leading to leaks and further damage to their property. There were also complaints about an incomplete unpacking service despite assurances, and a perceived lack of experience among some crew members.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, efficiency, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the professionalism,... See more

Product

Consumers find product experiences to be ambiguous, with some reviewers praising the careful handling and... See more

Customer service

Users describe positive interactions with customer service, highlighting the excellent support and... See more

User experience

Reviewers mention positive feedback about user experience, consistently describing it as seamless, efficient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Perfect service today when our furniture was returned by Matt, Nat and Abigail. Lovely people, very professional who showed great respect for us and our property- they went above and beyond and did fa... See more

Rated 5 out of 5 stars

Peter, Montana and Easter were hardworking, efficient and used their initiative when they moved us back home after our house fire. Peter was mindful of his team's welfare on a very hot day which I'm s... See more

Rated 5 out of 5 stars

Can’t thank the Perfect Group enough. Mabel and James were great - providing quick turnaround with the quote, dropping off all of the packing materials required (and then more when we needed additiona... See more

Rated 5 out of 5 stars

We had to move out of our house at short notice last week when our insurers finally gave the go-ahead to start work on our subsidence-ridden property. The Perfect Group lived up to their name and made... See more


Company details

  1. Moving Company
  2. Moving and Storage Service
  3. Storage Facility

Written by the company

Welcome to the Perfect Group – the ultimate solution for all your removal, storage, and furniture rental needs. As a leading company with National and International coverage, we take pride in our unmatched commitment to quality, excellence, and workmanship. Our journey began in 2007, when three childhood friends shared a vision of creating a removal company that would set new standards in the industry. Today, our passion and dedication to delivering exceptional customer service have helped us become the go-to choice for thousands of families who trust us with their moves every year. From local to international relocations, our team of fully trained experts ensures a hassle-free and seamless experience that exceeds your expectations. Our success is driven by our core values of honesty, respect, courtesy, and reliability, which are deeply ingrained in everything we do. We are also proud members of the prestigious British Association of Movers (BAR), which further strengthens our commitment to providing the highest level of service and value to our customers. At the Perfect Group, we believe that moving should be stress-free, effortless, and efficient, no matter where you are in the world. That's why our mission is simple – to help you move your belongings anywhere, anytime, and with the utmost safety and care. So, if you're looking for a removal company that delivers on its promises, look no further than the Perfect Group. We are the perfect choice for your perfect move!


Contact info

4.9

Excellent

TrustScore 5 out of 5

314 reviews

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No recent history of asking for reviews

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4.9

All reviews

(314)

91 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They were all very nice and polite

They were all very nice and polite. Excellent service and a very good team. Packed all my things nicely and took care of it too.
Excellent Team and hopefully the same team comes back to my house.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

We recently used Perfect Group for our…

We recently used Perfect Group for our move, and couldn’t be happier with the service they provided. From start to finish, everything was handled with professionalism, efficiency, and genuine care.

Mason and the rest of the team arrived on time, worked incredibly hard throughout the day, and treated all of our belongings with respect. Nothing was too much trouble for them—they were friendly, approachable, and clearly experienced in what they do. What could have been a stressful day was made so much easier thanks to their positive attitude and organised approach.

Everything was moved safely and smoothly, and they went above and beyond to make sure we were satisfied. I would highly recommend Mason and the rest of the team to anyone looking for a reliable and hardworking removals service.

Thank you again for such a great job!

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Returning customer

This is the second time of using Perfect for our house move. It’s such a stressful time when moving and the team at Perfect really lived up to their name! Very happy with our moving journey and would not hesitate to use them again. Thanks so much

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Professional and considerate movers

Peter and his team had good communication leading up to the moving date, and prompt to arrive for the move. They were extremely patient when unforeseen circumstances occurred, and were quick to come up with solutions, which helped make the day a little bit less stressful. They were very careful and considerate with my items + furniture and handled everything with care. When the lift at the storage unit didn’t work, they carried all the heavy items one by one (really appreciate it!) I would really recommend the perfect group to anyone that needs help moving!

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Thank you all for doing such an amazing…

Thank you all for doing such an amazing job this week. Every single member of the team has worked tirelessly to get us safely and comfortably moved out and into our temporary accommodation. They’ve shown care and kindness every step of the way and have looked after us and our possessions beautifully.
We really hope that the same team can move us back home in a few months time so we get to complete this journey all together! Special shout out to Peter for never getting flustered or overwhelmed at the scale of the job and for coordinating everything so beautifully.

Rachel, Jules, Sophie and Josh E

3 April 2026
Unprompted review
Rated 5 out of 5 stars

From start to finish having Perfect…

From start to finish having Perfect Group helped us with our move was the best decision we made.
From the initial survey and quote to move day it’s self has been very easy and professionally done and as stress free as it could be. We had to wait awhile for the keys to our new home and that meant a lot of hanging around waiting but the guys just took it in there stride and waited patiently. Would highly recommend them.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent one stop company for removals, storage and rental furniture


I recently used The Perfect Group for my move (and storage of items), and I honestly couldn’t be more impressed with the service from start to finish. Moving can be incredibly stressful, but their team made the entire process feel smooth, organised, and completely under control.

From the initial enquiry, their communication was clear, friendly, and professional. They took the time to understand exactly what I needed. On moving day, the team arrived right on time, fully prepared, and with a positive, can-do attitude that immediately put me at ease.

What really stood out was their attention to detail and care. Every item—whether large furniture or fragile belongings—was handled with absolute professionalism. They worked efficiently but never rushed, ensuring everything was packed, loaded, and transported safely. It was obvious they take real pride in their work.

The team were also incredibly courteous and respectful throughout the day, which made a huge difference. They went above and beyond to make sure everything was placed exactly where I wanted in my new home.

What was even more impressive was the agent I dealt with at the start visited after the team had left to make sure I was happy with everything. That is certainly a first for me.

If you’re looking for a reliable, trustworthy, and genuinely excellent removal company, I would highly recommend The Perfect Group. They turned what is usually a stressful experience into something seamless and even enjoyable. I wouldn’t hesitate to use them again.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing move

Perfect group really lived up to their name! Will was great in organising the move, dropping boxes and collecting them after the move. The stars were definitely Robbie and team (Sam, Hugh, Chris, Joe) who carefully packed every item in our apartment and even unpacked and reassembled the bigger furniture in the new apartment.

They were very respectful of our home and belongings, neat, tidy and just generally lovely people to work with. A move is always stressful, but this team made it so easy and took away the anxiety we had with moving so many things and attempting to get everything sorted in a day.

I had an amazing experience with them, and would definitely recommend them for a professional experience with a very human touch!

28 February 2026
Unprompted review
Rated 5 out of 5 stars

A gold star and a massive thank you…

A gold star and a massive thank you must go to David and Henry who recently helped me unpack and sort out masses of stuff which had come back from storage after a traumatic fire in our block of flats. Not only were they kind, helpful and great fun to work with but they put me on the internet, set up my Alexa, put up some ceiling light shades and advised me as to what stuff I could sell on eBay or give to charity. I don’t know what I would have done without them.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

We had a great experience using Perfect…

We had a great experience using Perfect group. We moved from shoreham to Worthing and the team of 7 were well organised and carefully removed all our items and helped with final packing of tvs and beds. The team took special care not to damage carpets and walls. At the new property the team moved all the items carefully into place and helped is us rearrange the furniture and put everything including clothes in place.. overall great experience. I would thoroughly recommend Perfect group

15 January 2026
Unprompted review
Rated 5 out of 5 stars

WOW- THANK YOU

WOW, what a breath of fresh air these guys are. Seamless from booking to move. A lovely team that really care. Thank you Perfect Group. L

13 January 2026
Unprompted review
Rated 5 out of 5 stars

House move made stress free

The move was made a bit complicated with belongings going to two different new homes but this was no problem for Perfect Group. The virtual survey was quick and easy and completed with the spilt in mind. The guys were brilliant in getting a large house moved out, tackling whatever issue arose and sympathetic to the split of our belongings. The move into my new home had it's challenges but it did not slow them down, even having to dismatle a fridge/freezer and reassembling to get it through the door. My thanks to Sam and Connor in the office and all the guys who did the heavy lifting, you all made the move a lot less stressful than it could have been. I would highly recommend Perfect Group to anyone.

5 December 2025
Unprompted review
Rated 5 out of 5 stars

A really positive experience

A really positive experience. Everyone kept us informed and the communication was excellent.
The removals team treated our possessions with the utmost care

31 January 2026
Unprompted review
Rated 5 out of 5 stars

The men that helped arrived on time and…

The men that helped arrived on time and were friendly, helpful and professional from start to finish. Nothing was too much trouble and they made sure they were careful and considerate of our belongings.
I cannot recommend Perfect Group enough and will be advising all of my friends and family to use them.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Fast move at short notice

We had to move out of our house at short notice last week when our insurers finally gave the go-ahead to start work on our subsidence-ridden property. The Perfect Group lived up to their name and made a challenging process smooth and simple. A big shout out to Richard and Nicole who were just awesome and went the extra mile to pack and move all our stuff into storage and temporary accommodation. They took all the stress out of the situation and were so friendly and helpful. Can thoroughly recommend.

31 January 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding service…

Two vans arrived with five guys before I was expecting them. They had the contents of my house packed and loaded in three hours. They all worked so quickly and efficiently. They were friendly, and I couldn't give them coffee 'cos they had packed all the cups before I noticed. An amazing team. I would recommend them to everyone

26 January 2026
Unprompted review
Rated 5 out of 5 stars

Mark and Leon were absolutely…

Mark and Leon were absolutely fantastic. Both were very professional and friendly and did absolutely everything for us including setting up our television. I couldn't recommend them highly enough.
Jennifer

23 January 2026
Unprompted review
Rated 5 out of 5 stars

This is the second time I have used…

This is the second time I have used perfect group and they are just simply AMAZING, they take the stress out of moving and go above and beyond. Well done Sophie and a BIG thank you for being patient as dates kept changing. On the day of moving the guys couldn't do enough to help. Little things I was impressed with eg taking their shoes off to go upstairs, packing picture frames & just being really helpful and calm. Again I can not thank you enough.
Lorraine

23 January 2026
Unprompted review

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