Pepper Sq  Reviews 121

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I am so sad that pepper sq closed down. We were waiting to buy furniture until we moved house and I had only bought beds, but there were so many things I would have ordered if I had known the company... See more

Rated 5 out of 5 stars

Alice was very helpful throughout our buying process. We had decided on a different fabric after we purchased our sofa but Alice helped us adjust our order. Also, we were waiting for our flat move dat... See more

Rated 5 out of 5 stars

Bought an expanding table (Levante Convertible Coffee Table , Brown, solid oak) which is seemingly very well-made (only had it a week) and operates smoothly. It looks gorgeous and feels really su... See more

Rated 5 out of 5 stars

We bought 4 stools from Pepper Sq. The quality of the stools were excellent. Unfortunately they were too tall for our kitchen so Pepper Sq kindly accepted our retun free of charge and they collected t... See more

Company replied

Company details

  1. Furniture Store
  2. Interior Designer

Information provided by various external sources

Welcome to peppersq.com - your one-stop furniture shopping and interior design destination online. We are here to help you create an interior that feels right in a heartbeat. A whole world awaits inside your room. Spacemaking starts here.


Contact info

4.8

Excellent

TrustScore 5 out of 5

121 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Worth the money!

I ordered the levante table in reclaimed oak and what a fantastic product it is! The team were incredibly helpful throughout, calling me to help make updates to my order and keeping me informed of delivery timelines. The delivery guys were also fantastic.
I did have a slight defect with one table leg but am yet to inform pepper Sq as I have been away from my emails but given their track record I can only imagine they will ale the information on board to better the next customer experience.

15 August 2021
Unprompted review
Rated 5 out of 5 stars

Beautiful furniture

The furniture we ordered is fabulous, we love it. Customer service was great all from ordering to delivery. Delivery was delayed a little but we were kept up to date on what was happening.

22 June 2021
Rated 2 out of 5 stars

Not great

I am putting the product to one side because I am happy with it. I am purely reviewing your service. The communication from yourselves was poor. I tried ringing your telephone number several times and different times of the day no reply. The Facebook response despite claiming you respond promptly was woeful and didn’t fully answer the question. I was given a delivery schedule that was never stuck to. I am giving the 2 stars for the polite sales person who actually did respond. I’ll be unlikely to use you again unless there is a product I really can’t get elsewhere then only begrudging. Not great feedback but honest.

15 June 2021
Unprompted review
Rated 5 out of 5 stars

Very happy with my purchase

Very happy with my purchase. Good quality product. Initially I was missing visibility on my estimated delivery date but then communications improved and it came as planned.

27 April 2021
Rated 5 out of 5 stars

Fantastic experience from beginning to…

Fantastic experience from beginning to end. I ordered the 4-seater linen sofa Lilly. I'M OBSESSED! The delivery was exactly when booked for and they were quick and swift in getting it up to our flat. The actual sofa itself is the most comfortable and extremely stylish. It has the wow factor. I already recommended Pepper Sq to my family and friends.

25 April 2021
Unprompted review
Rated 5 out of 5 stars

Beautiful bed, excellent service

Our beautiful bed was delivered safely, and expertly erected by the professional bed-put-togetherers.
They were polite, professional and prompt.
The bed itself is extremely well made, and the materials all feel of good quality. I was delighted that the bed was more brown than grey, (it was quite hard to see from the pictures).
Everything about ordering with Pepper Sq has been a delight. I will certainly be back.

19 April 2021
Unprompted review
Rated 5 out of 5 stars

Perfectly complimented the hall

I'd been looking for a narrow mirror for the hall to hide an unsightly crack in the wall. This was just perfect and complimented the hall decor. Very pleased with the quality of the product and the ease of ordering and delivery.

30 March 2021
Unprompted review
Rated 5 out of 5 stars

We absolutely LOVE our new bed

We absolutely LOVE our new bed. Its even better than the pic on line. Really high quality finish. I would definitely recommend this company. Lovely delivery people too who built the bed for us. Amazing service👏👏👏

1 March 2021
Unprompted review
Rated 5 out of 5 stars

The quality and finish of the bedsides…

The quality and finish of the bedsides purchased are excellent, very well made. Already looking through their website to see what else I can purchase. The customer service from this company is impeccable. 5 star experience, thank you

1 February 2021
Unprompted review
Pepper Sq  logo

Reply from Pepper Sq

Dear Natalie,

Thank you for the great feedback, it made this winter day brighter! We are delighted that you are happy with your purchase. Looking forward to to seeing you back soon. Pepper Sq's Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look