Very helpful

The phone call waz very hepful and supportive . Rectified the issue and sent me an additional lead ..

Quick resolution and speedy delivery of new device

They were able to deal with the issue of the broken device and sent out the replacement fast so we weren't without a device for long.

The team in cancellations were very helpful

This was my first contact with People Safe to report a problem. The response I received was very helpful, and the actions taken resolved my issue quickly and effectively.

The matter was urgent, and I was impressed to receive a replacement device within two days. Given that the company likely provides services to multiple teams, I found the speed of response and level of support to be excellent. The staff who took my call was helpful and respectful.

Overall, I am very satisfied with the service provided and appreciate the prompt assistance.

Quick and straight forward to replace my faulty device. Friendly staff.

Its the first time I've used the people safe app on my mobile device, Samsung phone. I'm impressed how the easy text activity works and the well being call. Everything was great.

I had amazing customer service from Kelly in the contract management team around two queries I had today. She responded very quickly today to an invoice query I'd highlighted to other members of the team weeks ago with no response or resolution. This resulted in me better understanding the invoice and arranging for it to now to be paid. Kelly was both helpful and friendly in her response

swift response and they delivered what was requested.

I have no idea what the service or the app is like - I placed an order for my device and had to chase twice before the order was “accepted” TWO WEEKS later. So the device was only sent AFTER two weeks and arrived a week after that.

However, for some reason, they sent it to the wrong address (I have clear and incontrovertible proof).

Every time I asked a question through their support - I couldn’t use the service without the device - I got an answer maybe a day (or more) later.

No real help was given, my order didn’t seem to be a priority - no real hurry to sort out something that I had ordered ages ago.

For a company whose ethos is - I think? - all about helping customers fast when needed, this seemed like a really weird approach: I wasn’t expecting them to sort out my query within 5 seconds, like an alarm call - but I DID expect some degree of wanting to sort things out.

At this stage, I have just cancelled my contract and will go elsewhere: whatever the stated level of service, it just doesn’t seem believable that this is a company that cares or will try to respond on time when it really matters.

This weekend, it will be a full month since I placed the order - I don’t have a device, I don’t have a refund, the matter is apparently “under internal review to decide how best to proceed” - or at least that is the last I heard, a week ago.

Fast, friendly, very efficient in sorting out the issues with my charging cable.

Although it took a long time to sort this out it is done and my emails replied to in a timely manner

Once my registration was completed and I was issued a username and password, the experience was seamless

No hassle, no push back just 100% customer service with a smile :-)

The member of staff who attended to me was patient and ensured all my concerns were addressed. She also ensured she understood my complaints better by practically taking me through all the steps I needed to complete. At the end of the day, she ensured I was happy with the resolution.

I would much prefer face to face learning than on line

A great service that enhances the safety of singleton workers. you get a reminder half way through the shift and if there isn't a response you get a phone call if still no contact the manager gets a call.

Prompt response, Personal Safety Device easy to use.
Quick response to email chasing up the delivery of a PSD. Custome rService very helpful