I passed my PRINCE2 Foundation exam on 5 May, yet I only received my certificate today — an unacceptable 77‑day delay. Throughout this entire period, customer service was consistently unhelpful and provided no meaningful updates, leaving me to chase information that should have been handled professionally. This delay has cost me valuable time from the certificate’s validity period, limiting how quickly I can progress to the Practitioner level and affecting my professional development. For a qualification provider, this level of service is extremely poor and shows a complete lack of respect for candidates.

The test was well organized and structured. The time limit felt bit challenging, but I can see that it is necessary to maintain the required standards and reflect the real exam conditions. Overall, it was a useful and valuable experience.

I did not like the waiting for taking the exam. In total 40min!

Couldn’t able to give proper exam due to technical issue.

I had to wait a long time after joining the the exam site. My start time was scheduled for 11am but I couldn't start until around 11.15am. I wasn't sure if I should leave or remain as I wasn't getting any response to my messages at all. I would have left my exam without doing it if I had to wait another minute longer.

smooth online testing. Rules and requirements were annoying, but, it's needed to make sure our Certification is legit.

Good customer service just be aware of proctors expectations

It was the amazing experience

It was pretty smooth experience and loved that you can just book the test and and take it next day online.

Very poorly written materials. Weird typos, often indecipherable grammar.

In my case it was a renewal. Needed to change the payment method and it was pretty straight forward.No issues whatsoever and didn't lose any progress, or badges etc.

These people working here are lazy and do not respect your time. Scheduled appointments they will be extremely late for. Try to contact customer service they will disconnect without ever attempting to establish contact. Further they want ALL your personal info name, address, phone number. Why? To sell your info to data brokers no doubt. This company should be investigated by the DOE and DOJ.

Very good experience

The online exam schedule was easy. The staff helped me setup the online exam check up was good.

Everything was rather smooth and easy

The material prepared me for the exam.

My exam was at 7:50PM. I joined the experience at 7:30 and my examiner showed up 10 minutes late at 8PM.

Normally, being late isn't a problem. However, as most people would be when preparing to take an exam, I was tense. You shouldn't be late without informing the examinee.

I have tested all my equipment an hour ahead as advised.

I was using my company provided laptop's camera. Which was working on the PeopleCert-Exam site & Windows Settings.

The examiner told me it wasn't working on his end when I share my screen. After a bit of troubleshooting and refreshing their client, I had to inevitably restart my device.

After confirming that will not void my exam, I did. It took me 3-5 minutes to rejoin as the reboot was rather slow. When I rejoined, no one was in the room.

A new examiner showed up after 10 minutes and handled the rest of my exam.

Overall the examination experience wasn't too bad but the painful wait coupled with technical problems did cause a bit of stress.

PropleCert website was easy to use - Starting from updating profile, uploading government ID, testing exam prerequisites, and launching the exam. The exam page too was simple, easy to navigate, responsive throughout the exam. Proctor was clear and responsive during the exam.

I recently passed my ITIL certification exam, and the training and practice materials from PeopleCert were extremely helpful throughout my preparation journey. The content was clear, well-organized, and closely aligned with the exam requirements. The practice tests helped me build confidence and identify areas for improvement. Overall, it was a great learning experience, and I would highly recommend PeopleCert to anyone preparing for an ITIL certification.