Penske Used Trucks Reviews 

891
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 250 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, professional, and helpful, often going above and beyond to ensure a smooth process. The purchasing process and overall service are frequently described as easy, efficient, and stress-free, contributing to an outstanding user experience. Reviewers appreciate the excellent customer service, highlighting the personalized attention and dedication received from the team. However, some customers also noted significant issues with the vehicles purchased, reporting that trucks were materially different from descriptions or auction reports, had recurring mechanical problems shortly after purchase, or contained undisclosed defects like bad fuel pumps, damaged seats, or engine issues. These reviewers expressed frustration with a lack of accountability and follow-up regarding these product concerns, sometimes leading to substantial financial losses and lost operational time.

What people talk about most

Staff

Reviewers mention positive feedback about staff, with many customers praising the helpfulness, knowledge, and... See more

Customer service

Customers had positive experiences with customer service, often highlighting specific individuals like a... See more

Service

Customers consistently note positive experiences with service, often highlighting helpful and efficient staff... See more

Product

Reviewers highlight ambiguous aspects of product, with many expressing significant dissatisfaction regarding... See more

User experience

Consumers find the user experience to be positive, with many describing the buying process as easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience was fantastic. Far more than my expectations. All the people I interacted with were very professional and knowledgeable. I picked up the vehicle yesterday and the drive home was smooth.... See more

Rated 5 out of 5 stars

I bought a truck in Penske, which introduced me to Ruby,I purchased a truck in Penske, which introduced me to Rubi who works in Fontana. who worked in Fontana.Miss Rubi was warm and attentive, very at... See more

Rated 5 out of 5 stars

Erik Santillano really showed his best when dealing with 3 different people in the office picking up asking questions and taking care of me all at the same time. If it was me I would have been overwhe... See more

Company replied

Rated 5 out of 5 stars

Mathew and Erik killed the experience for me. The truck ran well and the service was great. Having the shop there to service the truck prior to the purchase was an enormous relief. They went above and... See more

Company replied


Company details

  1. Vehicles & Transportation

Written by the company

Penske Used Trucks, a business unit of Penske Truck Leasing, is a leading seller of high-quality late-model used commercial trucks to retail, used truck dealers and corporate truck fleet buyers. Penske sells used sleeper and day cab semi-tractors, straight trucks, box trucks, flatbeds, refrigerated vans, trailers and more. Visit www.PenskeUsedTrucks.com. Daily used truck specials are also listed on Twitter by following @PenskeUsedTruck. Call 1-833-889-0020 for assistance with used truck sales.


Contact info

4.8

Excellent

TrustScore 5 out of 5

891 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 54% of negative reviews

Typically replies within 2 weeks

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See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(891)

246 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Erik Santillano has been a dream very…

Erik Santillano has been a dream very helpful showed me a few trucks on his yard great customer service shows he cares and willing to work thank you for all the help

12 December 2025
Unprompted review
Penske Used Trucks logo

Reply from Penske Used Trucks

Mr. Holbert, thank you for sharing your experience! We’re so glad to hear that Erik provided such great service and took the time to find the right trucks for you. His dedication, care, and willingness to work with customers truly make a difference. We appreciate your feedback and are happy to help anytime you need us!

Rated 5 out of 5 stars

Been working with Erik Santillano and…

Been working with Erik Santillano and Matthew they have been very wonderful very responsive and have kept up with me with the whole sales process and helped with repairs that needed to be done. Thank you guys

12 December 2025
Unprompted review
Penske Used Trucks logo

Reply from Penske Used Trucks

Hi Lamar, thank you so much for the kind words! We’re thrilled to hear that Erik and Matt provided such responsive support and guided you smoothly through the sales process, including the repairs. We truly appreciate your trust and feedback, and we’re always here if you need anything in the future.

Rated 5 out of 5 stars

Picked up my truck today 12/8/26 was…

Picked up my truck today 12/8/26 was greeted by Erik Santillano and Matthew.
I’m extremely grateful and thankful for Erik’s great customer service skills, beautiful personality and was extremely helpful. He answered all my questions in a professional manner. Overall I had a great experience. Keep up the great energy Erik!

8 December 2025
Unprompted review
Rated 5 out of 5 stars

Dominic was extremely helpful…

Dominic was extremely helpful throughout the whole process. He made buying my 2001 International truck smooth and stress-free. He answered all my questions, was honest, and made sure I understood everything before moving forward. Great customer service and very professional. I definitely recommend Dominic and Penske Used Truck Center to anyone looking for a reliable truck.

4 December 2025
Unprompted review
Rated 5 out of 5 stars

Picking up my second truck with Penske…

Picking up my second truck with Penske so far as been a great experience picking up with Erik Santillano was the best one so far great customer service shows he really cares about his job and on the move thank you for all your help

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Erik was super helpful while I was…

Erik was super helpful while I was figuring out the basics of getting my business started. I was in the early stages and needed help finding a 26-foot flatbed — he gave me solid info and advice that really helped me get moving in the right direction.

28 November 2025
Unprompted review
Rated 5 out of 5 stars

My experience was fantastic

My experience was fantastic. Far more than my expectations. All the people I interacted with were very professional and knowledgeable. I picked up the vehicle yesterday and the drive home was smooth. The purchasing process was also very easy and I love the fact that Penske was upfront with conditions and status of the vehicles. Above all, Jesenia Guzman was the coordinator that handled my account. She was very prompt, knowledgeable and professional. She answered all my questions and was very quick to respond. She made my experience very beautiful. I definitely will be coming back soon for another Truck.

25 November 2025
Unprompted review
Rated 5 out of 5 stars

Eric S

Eric S. Helped us out and was super helpful and knowledgeable about everything and is a great employee to keep around.

26 November 2025
Unprompted review

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