Penske Used Trucks Reviews 

Dominic what an amazing help with your process in buying a used truck!

1-Star — Sold Two Defective Trucks, Refused All Accountability

I purchased two used Freightliner M2 reefer trucks from Penske Used Trucks — Unit 353950 from their New Jersey location and Unit 224843 from their Colorado location. Both trucks arrived with serious pre-existing mechanical and structural issues that were never disclosed at the time of sale.

Unit 224843 arrived with the cargo box visibly off-center — the boards were misaligned to the point where the truck had a noticeable lean. Correcting it required removing the U-bolts and physically recentering the box on the boards. This is not a subtle defect. This is something anyone walking around the truck during a pre-sale inspection would have seen. It was either missed through negligence or ignored entirely.

Unit 353950 came with a clogged DPF filter, a turbo requiring full replacement, and electrical issues. It later developed an engine leak that my mechanic traced to a radiator component that was never properly bolted down before delivery — the unsecured part collided with the engine block during normal operation. Again, this is a pre-delivery failure, not a buyer-caused one.

Between repairs, towing, and diagnostics across both units, I am out approximately $4,500 — and that figure does not fully capture the month of lost road time while these trucks were out of service instead of generating revenue. When I contacted Penske seeking reimbursement or even acknowledgment of responsibility, they declined everything, pointing to the fact that the trucks had been driven over 3,000 miles since purchase as their justification for walking away.

That response ignores the reality that these defects — a structurally misaligned box, an improperly secured engine component, a clogged DPF, a failing turbo — do not develop in 3,000 miles of normal commercial operation. They existed before I ever took delivery. Penske sold me trucks in this condition, charged me to have them delivered, and then refused to stand behind them when the problems surfaced.

I am a small business owner. These trucks were an investment in my livelihood. Penske had every opportunity to make this right and chose not to at every turn. I would strongly warn any owner-operator or small fleet buyer to avoid Penske Used Trucks and seek sellers who actually stand behind their inventory.

The aftercare staff were particularly unresponsive. Particularly if you ever have to deal with Jeremy Copeland or Gregory Brown, they will almost certainly provide excuses in place of actually helping you.

Looking to purchase 2nd box truck 26 box trucks is what we use Erik Santillano showed us around the vehicle and was very helpful along with Matthew Clark

Zak and Giacomo were so helpful. Its not easy for a business to lose a truck in a crash. Searching for a new one is equally as stressful. The Penske staff made life so much easier on me

The whole sales team and coordinator were quick to responds to any questions I had. Danielle and Max were great to deal with. Both professionals and made things easy to understand the process. Hope to work with them again.

I would like to express my sincere appreciation for Jessenia Guzman at Penske Vehicle Sales. From the very beginning, Jessenia demonstrated exceptional professionalism, responsiveness, and genuine care for the customer. She handled every question and concern quickly, efficiently, and with a very positive attitude. Her communication was clear, respectful, and reliable throughout the entire process. I also want to honestly mention that I previously had experiences with other employees within the same company that unfortunately were not positive. Because of those experiences, my overall impression of the company had become questionable. However, working with Jessenia completely changed my perspective. Thanks to her dedication, kindness, problem-solving skills, and high level of professionalism, I was left with a very positive impression not only of her personally, but also of Penske as a company and team overall.
Employees like Jessenia truly make a difference. She represents the company in the best possible way, and I sincerely appreciate all of her help and support.

Erik and Mathew helped us out so much and took all of our concerns into consideration. They answered any questions we had concerning the vehicle we purchased very professionallly

Everything went great at pickup. Dominic was friendly and helped me get going fast.

Local sales team (Davonte Allen in San Antonio) know there stuff and are very helpful in selecting the right vehicle. Then on the back end, their national sales admin team (Danielle Naugle & Alexa Troutman) guide you thorugh the process with flexibility and patience.
A great team all around. If you try them once, you'll be sure to be doing business with them for a long time.

Erik and Matthew in Phoenix went above and beyond to meet my needs. Total pros at Penske

I recently purchased a truck from Penske Truck Leasing and had a great experience. Sales manager Jessenia was extremely helpful throughout the entire process. She answered all my questions, made everything smooth and professional, and provided excellent customer service. I really appreciate her support and would definitely recommend Penske to anyone looking to purchase a truck.

Dominic was very friendly during my pickup. Very helpful start to finish.

Very nice satisfaction

Erick & Matthew
Phoenix
They were super efficient and fast on the process. Recommended 100%!

Dominic was extremely helpful with the pick up process. He is very knowledgeable and easy to work with!

They were easy to work with. The loan was done real quick. The people I worked with were very helpful and went above what was expected to find me the perfect truck at the price I needed it to be.

Erik & Matthew at the Pheonix location… where do I start? I flew in from FL off two flights tired as hell and just wanted to be in my truck they had me in the shop and out the door, signed sealed and air conditioned with my own truck in less than 15 minutes. Fastest service I’ve ever experienced with my years on the road. Might get another one😂

Erik Santillano was amazing very helpful opened up two trucks for us and let us test drive both had to love a few trucks out the way and was very helpful great customer service

Brought my lease truck in to the Phoenix location off 7th st spoke with Erik explained here for emission said we don’t do emissions at this location varied with Brianna and Matthew Sam had a mechanic take my Day Cab to emission thank you guys for the help really went above and beyond

Dominic was awesome, fast, and reliable. The truck was in great shape picking up. Nicole also made the process very smooth.