False Stock Claims
I purchased lavatory paper from this appalling company through Temu, and after being totally messed around I was just refunded because they never had the item to sell in the first place! As it is their duty to know, it is illegal for a UK company to advertise goods it does not have! They made 'False Stock Claims': Advertising an item as "in stock" on a website when it is completely unavailable and the business has no way to source it. These deceptive actions violate the Consumer Protection from Unfair Trading Regulations and the Digital Markets, Competition and Consumers Act, which require honesty in product availability and professional diligence. I wanted to give them the opportunity to offer a reasonable explanation and the chance to reasonably make amends, so I wrote to them, and they completely ignored my message. They did not even have the basic courtesy or professionalism to acknowledge my message. I will not refer the matter to Trading Standards, the ASA, and the CMA because of the significant breaches of consumer law.