Peninsula AU Reviews 

2,729
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 540 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, extensive knowledge, and ability to explain complex information clearly and understandably. Many reviewers also highlight the exceptional customer service, noting that interactions were supportive, efficient, and made them feel heard and at ease. The quick response times and proactive follow-ups further contribute to a highly positive user experience. However, some customers also noted a lack of assistance when needed, with communications going unanswered. A few other people also felt that their concerns were misunderstood, and they experienced difficulties with complaint handling, including being passed between multiple staff members without resolution.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness,... See more

Service

Reviewers mention positive feedback about service, with many customers expressing satisfaction with the... See more

User experience

Clients share positive opinions on user experience, highlighting professional and highly recommended... See more

Response time

Customers had positive experiences with response time, praising the promptness and efficiency of the service.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a fantastic experience working with Wayne. He helped us implement our Work Health and Safety policies and documentation, as well as guided us through using our new technology platform. Wayne... See more

Company replied

Rated 5 out of 5 stars

Scott was absolutely amazing. Well on time ( early even better). Explained everything well. Let us ask questions and go back if we didn't understand and re explain. super friendly, awesome guy. Than... See more

Company replied

Rated 5 out of 5 stars

I have just dealt with Penny Crittall on an employee redundancy for one of our clients. Penny was prompt, professional and showed great care to make sure we got the best result. It was a complex area... See more

Company replied

Rated 5 out of 5 stars

Information relevant to my business Mitchell and George, our presenters clearly know their work and enjoyed delivering it to my team Content very relevant and applicable to my business My team were... See more

Company replied


Company details

  1. Human Resource Consulting
  2. Business and IT Consulting Agency
  3. Employment Consultant
  4. Legal Services
  5. Occupational Safety and Health
  6. Software Company

About Peninsula AU

Written by the company

Peninsula is one of the largest providers of Workplace Relations and Health and Safety services in Australia. Today, we proudly service 30,500 small to medium businesses, which are the backbone of the Australian economy. We have revolutionised the way business owners access help with employee relations, wage information, and WHS challenges with our 24/7 advice line.

24/7 advice

When you need instant answers to challenging situations so you can make an informed decision, it can be frustrating to have to wait until the next business day to talk to someone. Whether you’re struggling with an employee dispute or a risk assessment, get the support you need – whenever you need it with our 24/7 advice line.

HR documentation

Allow Australia’s leading employment relations specialists to craft your HR paperwork. That’s your policies, employee handbooks, disciplinary letters, and much more – all sorted for you.

Health & safety support

Remove risks from your workplace with expert advice and ongoing support. Minimise the chance of accidents, injuries, and claims and enhance the safety of your workplace with in-person audits, risk assessment guidance, and more.

Legal protection

Know you’re protected against the most common tribunal claims with start-to-finish legal support.

About Peninsula Australia

Peninsula Australia (formerly Employsure) has been providing professional services to small and medium sized businesses across Australia since 2012. We started small ourselves, so, although we've grown over the years, our values remain the same. We know the challenges Australian small businesses face and the ongoing support they need because we are still a small business at heart. Today our services go beyond HR and employment relations to cover health and safety management, compliance, legal representation for workplace claims, and much more besides. Whatever we do, the service is always provided by a handpicked team of experts, so you can be sure you're getting the best from the best.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(2,729)

528 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hi Sebastian Diaz was both supportive…

Hi Sebastian Diaz was both supportive and understanding of the situation, asked the appropriate questions, and ensured the advise given was pertanent to the situation. He clarified the sections against which the employees breach applies, and confirmed action required. He acknowledge that as an organsiation we need to do things correctly, and was supportive efficient at all times.

14 May 2026
Unprompted review
Peninsula AU logo

Reply from Peninsula AU

Hi Annie,

Thank you for taking the time to share your experience.

We’re pleased to hear that Sebastian approached the situation with care and professionalism, asking the right questions and providing guidance that was relevant and practical. It’s great to know he clearly explained the applicable areas and outlined the necessary next steps while supporting your organisation in handling matters appropriately.

We truly appreciate your feedback and will be sure to pass it on to him.

Kind regards,

Jemima @ Peninsula

Rated 5 out of 5 stars

Peter was polite

Peter was polite, informative and prompt with his advice. He provided support within his parameters and ensured their was a fair and just service for both us as employers and for our employees. Thank you Peter.

13 May 2026
Unprompted review
Peninsula AU logo

Reply from Peninsula AU

Hi Michelle,

Thank you for your thoughtful feedback.

We’re glad to hear that Peter’s approach was both professional and helpful, and that his guidance was clear and timely. It’s great to know he was able to support you while keeping things balanced and fair for everyone involved.

Your appreciation means a lot, and we’ll be sure to pass it on to him.

Warm regards,

Jemima @ Peninsula

Rated 5 out of 5 stars

Simon Gray needs to be cloned

Simon Gray is incredible and has been such a pleasure to come do face to face meetings in our veterinary clinic with our Vets for myself and our practise manager. I wish he worked with us all the time. We can not recommend him highly enough.

1 May 2026
Unprompted review
Peninsula AU logo

Reply from Peninsula AU

Hi Lucy,

We’re so pleased to hear about your positive experience.

It means a lot to know Simon has made such a strong impression and that his in-person visits have been valuable for both you and your team. He truly enjoys working closely with clients and building those relationships.

We really appreciate your kind words and recommendation - thank you for taking the time to share your feedback!

Kind regards,

Jemima @ Peninsula

Rated 5 out of 5 stars

Isla and Rachel have both been an…

Isla and Rachel have both been an excellent support and wealth of knowledge.

12 May 2026
Unprompted review
Peninsula AU logo

Reply from Peninsula AU

Hi Jess,

Thank you for your feedback!

We’re so pleased to hear that Isla and Rachel have been such a valuable source of support and shared their expertise with you.

Your kind words are greatly appreciated, and we’re glad to have been able to help.

Kind regards,

Jemima @ Peninsula

Rated 5 out of 5 stars

Staff

Staff, service, clarity

13 May 2026
Unprompted review
Peninsula AU logo

Reply from Peninsula AU

Hi Hayley,

Thank you for your feedback!

We’re delighted to hear that our team delivered clear communication and great service throughout your experience. Your kind words mean a lot to us.

Kind regards,

Jemima @ Peninsula

Rated 5 out of 5 stars

Excellent support from Ashleigh

Ashleigh was superb; very professional and helpful. She asked very good questions and provided excellent HR advice.

12 May 2026
Unprompted review
Peninsula AU logo

Reply from Peninsula AU

Hi Peter,

Thank you for your wonderful feedback!

We’re so pleased to hear that Ashleigh provided such professional and supportive guidance. It’s great to know her thoughtful approach and expertise made a positive difference - your kind words are truly appreciated.

Kind regards,

Jemima @ Peninsula

Rated 5 out of 5 stars

The right advice

Linda answered all my questions and made sure I understood the information that was communicated to me.

12 May 2026
Unprompted review
Peninsula AU logo

Reply from Peninsula AU

Hi Andrea,

Thank you for your kind feedback!

We’re delighted to hear that Linda was able to clearly address all your questions and ensure you felt confident in the information provided.

We really appreciate your support and are glad you had such a positive experience.

Kind regards,

Jemima @ Peninsula

Rated 5 out of 5 stars

Micah made our call very comfortable…

Micah made our call very comfortable for me. I haven’t been working with Local Bloke Services for quite 12 months, and to be honest, I was feeling overwhelmed. However, Micah made the call easy with his friendly approach and took the time to reword questions whenever I was unsure about what he was asking.

Overall, I would feel very comfortable if I ever needed to have another call with Micah. Thank you for making me feel comfortable and not stressed throughout the conversation.

8 May 2026
Unprompted review
Peninsula AU logo

Reply from Peninsula AU

Hi Courtney,

Thank you for your kind feedback.

We’re so pleased to hear that Micah made the conversation feel easy and supportive, especially after you’d been feeling a bit overwhelmed. Creating a comfortable and reassuring experience is so important to us, and it’s great to know his friendly approach and clear communication made a difference.

It’s also wonderful to hear you’d feel confident speaking with him again in the future. We’ll be sure to pass on your kind words, he’ll really appreciate them.

Kind regards,

Jemima @ Peninsula

Rated 5 out of 5 stars

Sound advice

Joseanne made my experience great. She was very professional, understanding and helpful.

8 May 2026
Unprompted review
Peninsula AU logo

Reply from Peninsula AU

Hi Steph,

Thank you for your feedback.

We’re so glad to hear that Joseanne made your experience a positive one. Her professionalism, understanding, and helpful approach are exactly what we aim to provide.

We’ll be sure to share your kind words with her - she’ll really appreciate it.

Kind regards,

Jemima @ Peninsula

Rated 5 out of 5 stars

Simon sat down and clearly explained…

Simon sat down and clearly explained all the services Peninsula AU has. He had the answers to all my questions and it really seemed he cared about looking after my business.

11 May 2026
Unprompted review
Peninsula AU logo

Reply from Peninsula AU

Hi Matthew,

Thank you for your feedback!

We’re so pleased to hear that Simon took the time to walk you through our services in a clear and thorough way. It’s great to know he was able to answer all your questions and demonstrate genuine care for your business.

We’ll be sure to pass your kind comments on to him.

Kind regards,

Jemima @ Peninsula

Rated 5 out of 5 stars

Seb Diaz was friendly and helpful and…

Seb Diaz was friendly and helpful and explained everything clearly. He was patient in answering our many questions and we felt confident moving forward.

6 May 2026
Unprompted review
Peninsula AU logo

Reply from Peninsula AU

Hi Rain,

Thank you for your kind feedback!

We’re delighted to hear that Seb made such a positive impression - being approachable, thorough, and patient is exactly the level of service we strive to provide. It’s great to know you felt well-informed and confident moving forward.

We’ll be sure to pass on your comments to Seb.

Warm regards,

Jemima @ Peninsula

Rated 5 out of 5 stars

Peter was very helpful and consistently…

Peter was very helpful and consistently assisted with everything I asked. the service was very good

11 May 2026
Unprompted review
Peninsula AU logo

Reply from Peninsula AU

Hi Mirna,

We’re really pleased to hear that you had such a positive experience.

It’s great to know that Peter was able to support you so effectively and respond to your needs throughout.

We’ll be sure to pass on your kind feedback - thanks for taking the time to share!

Kind regards,

Jemima @ Peninsula

Rated 5 out of 5 stars

Great service and professional staff.

9 May 2026
Unprompted review
Peninsula AU logo

Reply from Peninsula AU

Hi Zoran,

Thank you for your kind feedback!

We’re delighted to hear you’ve had such a positive experience with both our service and team. Delivering professional support and maintaining high standards is something we’re very proud of, so it’s great to know this stood out to you.

We appreciate you taking the time to share your thoughts and look forward to continuing to support you.

Kind regards,

Jemima @ Peninsula

Rated 5 out of 5 stars

Linda was exceptional in discussing the advice needs

Linda was exceptional in discussing what policies we want to implement in the business. Linda was knowledgeable, helpful and I felt the experience was excellent.

9 May 2026
Unprompted review
Peninsula AU logo

Reply from Peninsula AU

Hi Les,

Thank you for your great feedback!

We’re so pleased to hear that Linda made such a positive impression while working through your policy needs. It’s fantastic to know her expertise and supportive approach helped guide the conversation and made the process smooth and valuable for you.

We really appreciate you sharing your experience and are glad to hear it was such a positive one.

We look forward to continuing to support you and your business moving forward.

Kind regards,

Jemima @ Peninsula

Rated 5 out of 5 stars

Exceptional service and welcoming staff

The quality of service I have received has been exceptional.
Most of my interactions have been with Ryan McLeish and they are always handled with the utmost professionalism and respect. Every question, no matter how small or complex, is treated as important and addressed thoroughly.
His attention to detail and clear explanations ensured that nothing is left unclear or unanswered. Ryan consistently makes sure our concerns and requirements are directed to, and resolved by, the appropriate departments whenever necessary.
I would highly recommend for other businesses to use your services.

8 May 2026
Unprompted review
Peninsula AU logo

Reply from Peninsula AU

Hi Linda,

Thank you for your fantastic feedback and recommendation!

We’re thrilled to hear that you’ve consistently received such a high standard of service, and that your experience with Ryan has been so positive.

It’s wonderful to know he approaches every interaction with professionalism and respect and takes the time to ensure each query, regardless of complexity, is handled thoroughly.
We’re especially pleased that his attention to detail and ability to communicate clearly have helped give you confidence that nothing is overlooked, and that any matters are efficiently directed to the right teams for resolution.

Your kind words mean a great deal to us, and we truly appreciate you recommending our services to other businesses. We look forward to continuing to support you moving forward.

Kind regards,

Jemima @ Peninsula

Rated 5 out of 5 stars

Ashleigh from Peninsula provided…

Ashleigh from Peninsula provided excellent service throughout the process. She was professional, knowledgeable, and very responsive to our queries. Her advice was clear and practical, and she took the time to explain matters thoroughly. We appreciated her support and prompt assistance. Overall, a very positive experience working with her and the Peninsula team.

8 May 2026
Unprompted review
Peninsula AU logo

Reply from Peninsula AU

Hi DJ,

Thank you for your wonderful feedback!

We’re delighted to hear that Ashleigh provided such a high level of support throughout your experience. It’s great to know her professionalism, expertise, and responsiveness made a positive impact, and that her clear and practical guidance helped you feel well-informed every step of the way.

We truly appreciate you highlighting her dedication to taking the time to explain everything thoroughly and provide prompt assistance.

It’s fantastic to hear you had such a positive experience with both Ashleigh and the wider Peninsula team. We look forward to continuing to support you in the future.

Warm regards,

Jemima @ Peninsula

Rated 5 out of 5 stars

Nirmal Dev was very knowledgeable and…

Nirmal Dev was very knowledgeable and helpful with advising me ,how to improve my workplace.He answered all my questions and made me more confident .in what i can do to make my workplace beyond complaint.He helping me find exactly what i needed.The service was fast and professional.
I would highly recommend using Peninsula .

1 May 2026
Unprompted review
Peninsula AU logo

Reply from Peninsula AU

Hi Arti,

Thank you for your fantastic feedback!

We’re thrilled to hear that Nirmal provided such helpful and insightful support. It’s great to know his knowledge and guidance gave you the confidence to enhance your workplace and identify exactly what was needed to move forward.

We’re especially pleased that your questions were thoroughly addressed and that you experienced a prompt and professional service throughout.

Your recommendation means a lot to us, and we look forward to continuing to support you and your business.

Warm regards,

Jemima @ Peninsula

Rated 5 out of 5 stars

She was very patient and understanding.

She was very patient and understanding.

8 May 2026
Unprompted review
Peninsula AU logo

Reply from Peninsula AU

Hi Carmela,

Thank you for your kind words!

We’re so pleased to hear that you had such a positive experience. Providing patient, understanding support is something we really value, so it’s wonderful to know this came through in your interaction.

We appreciate you taking the time to share your feedback and look forward to assisting you again whenever you need us.

Kind regards,

Jemima @ Peninsula

Rated 5 out of 5 stars

Great friendly knowledgeable staff and…

Great friendly knowledgeable staff and quick efficient responses to queries or assistance for help.

13 April 2026
Unprompted review
Peninsula AU logo

Reply from Peninsula AU

Hi Adam,

Thank you for your kind feedback!

We’re delighted to hear that our team has been approachable, knowledgeable, and responsive when you’ve needed support.

Providing timely and helpful assistance is something we really value, so we appreciate you sharing your experience!

Kind regards,

Jemima @ Peninsula

Rated 5 out of 5 stars

Wasim is a pleasure to work with and…

Wasim is a pleasure to work with and always very clear in his explanations. He is extremely knowledgeable about safety, and his reports are thorough and easy to follow. Thank you, Wasim, for another great and insightful visit.

6 May 2026
Unprompted review
Peninsula AU logo

Reply from Peninsula AU

Hi NT,

Thank you for your kind feedback.

We’re so pleased to hear that Wassim consistently provides clear guidance and brings such strong expertise to each visit. It’s great to know his reports are helpful and easy to understand, and that you continue to find value in his support.

We’ll be sure to pass along your appreciation!

Kind regards,

Jemima @ Peninsula

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