We found dining chairs to suit our dining room, when we asked in store the expected delivery we were told around 4 weeks. I went home to check out a couple more things and decided to order them online... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Online customer service was excellent. I rang to enquire about a dinning table. The staff were very helpful, approachable and efficient. They sent me video of the item and answered a lot of my que... See more
Company replied
Kitchen table and corner bench received from Pendle furniture village. We paid for delivery and assembley which they was able to arrange at a time around our commitments. They assembled and took pa... See more
Company replied
Can not recommend Pendle Village Furniture high enough. Katy is a real credit to the company. Always answering my numerous questions. Even when I changed my mind on the size just after ordering, it w... See more
Company replied
Company details
Written by the company
Welcome to the Pendle Village Furniture Online Shop. Since 1997, we’ve grown from strength to strength and are thrilled to announce the launch of our E-commerce platform, extending our reach to customers across the UK. Our Online Shop brings you a carefully curated catalog of selected products, accompanied by an exemplary customer service team. Our online collection features our favourite sofa and furniture brands for every room, all available at competitive prices and complemented by exclusive online deals. Our diverse range spans Bedroom Furniture, including Wardrobes, Beds, Mattresses, Bedside Tables, and Drawer Chests, to Living Room Furniture like Dining Tables, Sofas (Leather or Fabric), Coffee Tables, Console Tables, Sideboards, and Display Cabinets in modern or classic materials, such as, marble, ceramic, or wood. With a paramount focus on providing exceptional customer care, we prioritise delivering on promises and surpassing customer expectations.
Contact info
Hollin Bank, Brierfield, BB9 5NG, Nelson, United Kingdom
- 01282442426
- hello@pendlevillagefurniture.co.uk
- pendlevillagefurniture.co.uk
4.5
Excellent
108 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Pendlevillagefurniture
Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you are pleased with your new dining table.
We take pride in providing high-quality furniture and excellent service, and your feedback confirms that we are on the right track.
Thank you again for your kind words and for choosing Pendle Village Furniture. We look forward to serving you again!
Great service
There was a delay with the delivery however I was kept informed the lady who contacted me was lovely. I ordered leather recliner chair was delivered by another nice person. Great price too, love my leather recliner
18 June 2024
Reply from Pendlevillagefurniture
Thank you so much for your wonderful review! We're thrilled to hear that you're pleased with your new leather recliner chair and that you had a positive experience ordering online. Our team takes great pride in providing excellent customer service.
Your feedback is incredibly valuable to us, and we truly appreciate you taking the time to share your thoughts.
Excellent customer service from Katy at…
Excellent customer service from Katy at Pendleton and delivery service was timely and very efficient.
3 May 2024
Reply from Pendlevillagefurniture
Thank you for your fantastic review! We're delighted to hear about your positive experience with our service. It's wonderful to know that Katy at Pendle Village Furniture provided you with excellent customer service and that our delivery service met your expectations by being timely and efficient.
Your feedback is greatly appreciated and will be shared with Katy and the entire team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.