We found dining chairs to suit our dining room, when we asked in store the expected delivery we were told around 4 weeks. I went home to check out a couple more things and decided to order them online... See more
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Review summary
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Online customer service was excellent. I rang to enquire about a dinning table. The staff were very helpful, approachable and efficient. They sent me video of the item and answered a lot of my que... See more
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Kitchen table and corner bench received from Pendle furniture village. We paid for delivery and assembley which they was able to arrange at a time around our commitments. They assembled and took pa... See more
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Can not recommend Pendle Village Furniture high enough. Katy is a real credit to the company. Always answering my numerous questions. Even when I changed my mind on the size just after ordering, it w... See more
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Company details
Written by the company
Welcome to the Pendle Village Furniture Online Shop. Since 1997, we’ve grown from strength to strength and are thrilled to announce the launch of our E-commerce platform, extending our reach to customers across the UK. Our Online Shop brings you a carefully curated catalog of selected products, accompanied by an exemplary customer service team. Our online collection features our favourite sofa and furniture brands for every room, all available at competitive prices and complemented by exclusive online deals. Our diverse range spans Bedroom Furniture, including Wardrobes, Beds, Mattresses, Bedside Tables, and Drawer Chests, to Living Room Furniture like Dining Tables, Sofas (Leather or Fabric), Coffee Tables, Console Tables, Sideboards, and Display Cabinets in modern or classic materials, such as, marble, ceramic, or wood. With a paramount focus on providing exceptional customer care, we prioritise delivering on promises and surpassing customer expectations.
Contact info
Hollin Bank, Brierfield, BB9 5NG, Nelson, United Kingdom
- 01282442426
- hello@pendlevillagefurniture.co.uk
- pendlevillagefurniture.co.uk
4.5
Excellent
108 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Pendlevillagefurniture
Thank you so much for your wonderful 5-star review.
We’re delighted to hear that you are pleased with the quality of your new Dining Set and our fast delivery service. Customer satisfaction is extremely important to us, so it’s fantastic to know we met your expectations.
Thank you again for choosing Pendle Village Furniture — we hope to welcome you back again soon.
Regards
The PVF Team
Reply from Pendlevillagefurniture
Thank you so much for your 5-star review!
We’re delighted to hear that Katy was able to assist you throughout the process and provide a positive experience. Customer service is extremely important to us, so your kind feedback is greatly appreciated.
Thank you again for choosing Pendle Village Furniture, and we hope you enjoy your new Dining Table for many years to come!
Kind Regards
The PVF Team
Disappointed
Disappointed. Ordered two sofas and waited 12 weeks, only after my communcation with the company, the order was escalated. Received the order 16th April but four integral cushions were absent. After advising of this, 3 cushions were despatched and received. Still awaiting a fourth cushion and it is now 13th May. Again, communication with the company was initiated by me and had no reply to when the fourth cushion will be despatched. Poor service overall.
28 April 2026
Reply from Pendlevillagefurniture
We’re very sorry to read that you feel disappointed with your experience.
The sofas ordered are made-to-order items, and as advertised on the product listing and reiterated within the order confirmation, these have an estimated dispatch time of up to 10 weeks. As we provide the estimated lead time at the point of purchase, we do not usually send additional updates unless there is a change or the order is ready for dispatch.
Approximately 6 weeks after placing the order, you contacted us to ask whether the 4-seater sofa could be manufactured as a split sofa after moving into your new property and realising access may be difficult. We immediately contacted Oswald & Pablo to arrange this amendment for you; however, we did advise at the time that this bespoke change would add a couple of additional weeks onto the estimated lead time. This is why delivery took slightly longer than the original estimated timeframe.
We can assure you that the statement regarding the order only being escalated following your communication is not accurate. When you contacted us regarding your order, this was over a weekend and Bank Holiday period when our office was closed. We responded on the next working day after speaking with the supplier, who confirmed at that point that your order was ready for dispatch.
We do sincerely apologise regarding the missing cushions. Unfortunately, the supplier omitted these from the original order in error. As soon as this was brought to our attention, three replacement cushions were dispatched immediately and delivered to you. The fourth cushion unfortunately needed to be newly manufactured, which meant it could not be sent at the same time.
In our last email update, we advised that the fourth cushion would need to go into production with the supplier and that you would be contacted as soon as it was ready for delivery.
We appreciate your feedback and apologise again for the inconvenience caused.
Kind Regards
Katy
Great price, great delivery
The chairs we bought were a very competitive price and delivery was quick and efficient
7 May 2026
Reply from Pendlevillagefurniture
Thank you for your 5-star review! We’re delighted to hear you were happy with both the price of your chairs and the delivery service.
Providing great value alongside efficient delivery is something we always strive for, so we really appreciate your feedback.
We hope you enjoy your new chairs for many years to come!
Kind Regards
The PVF Team
Table was just as described.
Table was just as described.
Very happy with the table.
Easy to assemble but needs two people.
Five stars.
17 April 2026
Reply from Pendlevillagefurniture
Thank you for your 5-star review! We’re delighted to hear that you’re very happy with your Dining Table and that it met your expectations.
It’s great to know you found it straightforward to assemble, and we appreciate you highlighting that it’s best done with two people.
Thank you again for your kind feedback — we hope you enjoy your Dining Table for many years to come!
Kind Regards
The PVF Team
Great service and quality
24 April 2026
Reply from Pendlevillagefurniture
Thank you for your 5-star review! We’re delighted to hear that you’re happy with both the service and the quality of your marble dining table set.
We really appreciate your feedback and hope you enjoy your new furniture for many years to come!
Kind Regards
The PVF Team
Absolutely love my new sofa
17 April 2026
Reply from Pendlevillagefurniture
Thank you so much for your 5-star review! We’re delighted to hear that you absolutely love your new sofa — that’s exactly what we aim for.
Thank you again for your kind feedback, and we hope you enjoy your sofa for many years to come!
Kind Regards
The PVF Team
Delivery men pleasant and efficient
Delivery men pleasant and efficient. Assembled bedside cabinet no problem.
2 women in store disinterested and evasive,not helpful. Doubtful we'll be going back.
23 March 2026
Reply from Pendlevillagefurniture
Thank you for taking the time to leave your review. We’re pleased to hear that the delivery team were pleasant and efficient, and that the assembly of your bedside cabinet went smoothly.
We’re sorry to hear about your experience in-store, as this is not the level of service we expect. As we are the online side of the business, we will raise this with the store team directly. If you’re happy to do so, please feel free to email us with any further details about your experience in-store and we will ensure this is passed on and feedback is given.
Thank you again for bringing this to our attention.
Kind regards
The PVF Team
Great company to del with
Great product. Ordering process was easy, very fair price and delivered as promised on time. Excellent company to deal with
26 February 2026
Reply from Pendlevillagefurniture
Thank you so much for your 5-star review! We’re delighted to hear that you’re pleased with your product and found the ordering process easy and straightforward.
It’s great to know you felt the pricing was fair and that everything was delivered as promised and on time. Your kind words about our company really mean a lot to us.
Thank you again for your feedback — we truly appreciate it!
The PVF Team
We had a nice trip to the store
We had a nice trip to the store, no heavy sales patter! Ordered the sofa which was easy, it arrived ahead of schedule and then delivered by a couple of decent and nice blokes. All in all, a very good shopping experience.
10 January 2026
Reply from Pendlevillagefurniture
Thank you so much for your 5-star review! We’re delighted to hear you enjoyed your visit to the store and appreciated our relaxed, no-pressure approach.
It’s great to know the ordering process through our website was straightforward and that your sofa arrived ahead of schedule. We’ll also be sure to pass your kind comments on to the delivery team — they’ll be pleased to hear they made a positive impression.
Thank you again for your lovely feedback — we’re so glad you had a great overall experience!
Kind Regards
The PVF Team
Great quality sofa, poor delivery experience
Great quality sofa, good value came earlier than expected.
Disappointed with communications, was rang at 7.30 the night before to say it was being delivered the next day.
The delivery company dropped sofa off the back of lorry, causing damage, dealt with quickly by company.
9 March 2026
Reply from Pendlevillagefurniture
Thank you for taking the time to leave your review. We’re really pleased to hear that you’re happy with the quality and value of your sofa and that it arrived sooner than expected.
We’re also glad you felt the issue was dealt with quickly once reported. However, we’re very sorry to hear about your delivery experience. We use independent third-party couriers to deliver our furniture and trust them to handle items with care, so it’s disappointing to hear that this wasn’t the case on this occasion. Your feedback has been noted and will be raised with them.
Thank you again for your feedback, and we hope you enjoy your new sofa for many years to come.
Kind regards
The PVF Team
I was very happy with my purchases from…
I was very happy with my purchases from Pendle Village Furniture . I changed my mind several times and I found their customer services particularly Katy so very helpful , above and beyond !
26 February 2026
Reply from Pendlevillagefurniture
Thank you so much for your wonderful 5-star review! We’re delighted to hear that you’re happy with your purchases and that you had a positive experience with our customer service.
Thank you for the lovely words about Katy — she’ll be so pleased to know she was able to help and make the process easier while you were deciding. We always aim to go the extra mile for our customers, so it really means a lot to hear this.
Your kind feedback means a great deal to us and helps reassure future customers that they can shop with a trusted retailer. We hope you enjoy your new furniture for many years to come!
Regards
The PVF Team
What a refreshing change …
What a refreshing change to be able to speak to someone. After trying to obtain a rug to match an existing one & be let down by two other companies & not be able to speak to anyone. Emails were useless.
Pendle were so helpful, checking the stock so I knew I would get what I wanted. Brilliant.
23 February 2026
Reply from Pendlevillagefurniture
Thank you so much for your wonderful 5-star review! We’re delighted to hear that we could help you find the rug you were looking for, especially after you’d been let down elsewhere. We believe being able to speak directly with our customers and check stock properly makes a real difference, so it’s lovely to hear that this stood out to you.
Thank you again for your kind words — we truly appreciate your feedback!
Regards
The PVF Team
Cerutti white ceramic dining table with…
Cerutti white ceramic dining table with corner bench and backless bench set. Purchase and delivery was easy. The bench and corner seats was complicated to assemble and is not as comfortable as thought to be but it does look good and table is nice
26 January 2026
Reply from Pendlevillagefurniture
Thank you for taking the time to leave a review. We’re pleased to hear that the purchase and delivery process was smooth and that you’re happy with how the table looks.
We’re sorry to hear that you found the bench and corner seats more complicated to assemble than expected and not quite as comfortable as you’d hoped. Your feedback is really valuable to us. We’ll be passing this on to our supplier to see whether they’ve received any similar feedback regarding assembly, and we’ll also review the product information and assembly instructions we provide to customers.
Thank you again for your feedback — we truly appreciate you taking the time to share your experience, and we hope you enjoy your new dining set for many years to come.
Kind Regards
The PVF Team
Reply from Pendlevillagefurniture
Dear Jo,
Thank you so much for your wonderful 5-star review.
We’re delighted to hear that you found our delivery service excellent and reliable. We know how important a smooth delivery experience is when purchasing furniture, so it’s great to know we met your expectations.
We truly appreciate you taking the time to share your feedback and for choosing Pendle Village Furniture. We hope you enjoy your new Leather Recliner Chair, and we look forward to welcoming you again in the future.
Warm regards,
The Pendle Village Furniture Team
Delivery was excellent and product is…
Delivery was excellent and product is excellent quality 👌
26 January 2026
Reply from Pendlevillagefurniture
Thank you so much for your 5-star review! We’re delighted to hear that you were pleased with both the delivery and the quality of the product. Your feedback means a lot to us, and we hope you enjoy your purchase for many years to come!
Kind Regards
Katy
Personal Service
We had a number of questions about our order, as we’re in Surrey and couldn’t pop in to view our purchase. Katy was very helpful, and responded straight away. Our dining table and chairs are lovely. Would highly recommend Pendle Village Furniture.
22 December 2025
Reply from Pendlevillagefurniture
Thank you so much for your wonderful 5-star review! We’re delighted to hear that you’re so pleased with your new dining table and chairs. It’s great to know that Katy was able to help answer your questions quickly, especially with you ordering from Surrey. Your recommendation means a lot to us, and we truly appreciate you choosing Pendle Village Furniture.
Regards
The PVF Team
Reply from Pendlevillagefurniture
Thank you so much for your 5-star review! We’re delighted to hear you’re pleased with your new light grey dining chairs and that the delivery was quick and hassle-free. Your feedback means a lot to us, and we hope you enjoy your chairs for many years to come!
Kind regards
Pendle Village Furniture
I can’t thank the young lady enough who…
I can’t thank the young lady enough who served me today 22/11/25 her service was the best I have experienced in a long time, she went above and beyond and made my Christmas after being let down so badly from VERY I would definitely recommend and I will definitely be shopping there in the future
23 December 2025
Unprompted review
Reply from Pendlevillagefurniture
Thank you so much for your amazing 5-star review! We’re absolutely delighted that we could help after you were let down elsewhere and that we were able to get your sofa sorted in time for Christmas. It’s wonderful to hear such lovely feedback about the young lady who served you — she’ll be thrilled to know she made such a difference to your day.
We truly appreciate your recommendation and can’t wait to welcome you back in the future. We hope you had a lovely Christmas with your beautiful new sofa!
Kind Regards
The PVF Team
the table we order was vernew ding tabley well build…
The table we order was very well build and made to last, very simple to fix together.
2 December 2025
Reply from Pendlevillagefurniture
Thank you so much for your 5-star review! We’re delighted to hear that you’re pleased with your new dining table and that you found it easy to assemble. It’s great to know the quality and build have met your expectations. We truly appreciate your feedback and hope you enjoy your table for many years to come!
Regards
The PVF Team
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