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Pelsbarn Reviews 

4,192
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 827 reviews, reviewers had a great experience with this company. Customers truly love the high quality of the pet beds and cooling mats, noting that their dogs and cats sleep comfortably and finally stay cool during hot weather. Many buyers frequently mention that shipping is remarkably fast, orders arrive quickly, and customer support is often very accommodating when needed. Some reviewers were not happy with customer service and communication, mentioning slow responses, unhelpful replies, and difficulties getting refunds. A few other people also felt that certain items like car beds had slippery fabrics, flimsy designs, or incorrect sizes shipped.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting that items like cooling mats and beds are... See more

Quality

Clients share positive opinions on quality, highlighting that items are soft, durable, and well-made.... See more

Order

People report ambiguous experiences with order processing, noting that while the ordering process is often... See more

Customer service

Consumers find customer service to be ambiguous, reflecting a stark division in their experiences. Many... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with experiences varying greatly among... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was the best experience. The product was high quality. Excellent communication. They went beyond what was expected by sending little extra gift of key chain. Products came in a timely manner. Th... See more

Company replied

Rated 5 out of 5 stars

My dog Kira has multiple Pelsbarn items. Two cooling blankets/mats, one commemorative American flag cooling blanket/mat, two cooling beds, and two washing machine blanket bags. My Kira girl loves all... See more

Company replied

Rated 5 out of 5 stars

Pelsbarn is a great company! We have ordered their cooling mats for our cats and they help so much to keep the cats cool with the extreme heat here lately. We also ordered their comfort blanket and co... See more

Company replied

Rated 5 out of 5 stars

Easy to order, fast response time and quick delivery. Pet cooling couch bed came shrink wrapped in a box, packaged well, opened right up and ready for my fur babies. Made of good sturdy material, soft... See more

Company replied


Company details

Written by the company

Pelsbarn is a small female owned company that started in 2021 with a simple mission: help shelter dogs in need, while providing all dogs with thoughtfully designed products. The goal of Pelsbarn is to create a world where every dog feels loved and cared for.

More than just a dog bed...

Written by the company

No robots here; we're real people!
At Pelsbarn, we’re not just in business to sell products - we’re here for a greater good. Did you know? Everyone on Team Pelsbarn also volunteers at shelters, pouring their hearts into every order to help dogs everywhere. Sometimes it may take a bit longer than you expect, but that’s because we’re balancing our mission with care and dedication. We do our best! Really. Thank you for your patience in this fast-paced world; your understanding helps us continue making a difference for the dogs who need it most. ❤️

Read before writing a review

Important Note From Fay (owner Pelsbarn)

Important Note From Fay (owner Pelsbarn)
There is a delay which you need to know of! Recently, your overwhelming love for our products has led to more orders than we ever imagined, and while this makes us very grateful, it has also caused unexpected delays in shipping...... We’re a small team working tirelessly to ensure every furry friend gets what they deserve, and we truly appreciate your patience as we catch up. Please know that we’re doing everything we can to get your order to you as quickly as possible, and we’re confident your pup will love it when it arrives. ❤️ A review has a huge impact on our business, and we kindly ask for some additional time. I assure you, the wait will be worth it! Thank you for standing by us as we grow to make an even bigger difference in the lives of ALL dogs. With and without a home! With gratitude, Fay, Bianca and the other dogmoms from Pelsbarn

Contact info

3.9

Great

TrustScore 4 out of 5

4K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

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3.9

All reviews

(4,192)

1,589 reviews in the last 12 months

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Rated 1 out of 5 stars

Terrible customer service

I ordered 4 dog beds for the car, when they arrived I determined they were too big. I contacted customer service which was initially helpful. I had to pay for the return of the product which I thought I was exchanging but I now can't get anyone to respond. Not only do they have the 2 beds but also have my $200. Do NOT order from this company unless you want to just give them money for nothing.

7 August 2026
Unprompted review
Pelsbarn logo

Reply from Pelsbarn

We're truly sorry to hear about your experience and sincerely apologize for the frustration and disappointment this has caused.

We understand that you returned the two beds expecting an exchange, and that you're now still waiting for a response while both the returned items and your $200 remain unresolved. We understand how concerning and frustrating this situation must be.

We're sorry that the communication and follow-up did not meet your expectations. We appreciate you taking the time to share your experience and sincerely apologize again for the inconvenience.



Team Pelsbarn

Rated 5 out of 5 stars

The products are quality materials

The products are quality materials. My dog was obsessed with the first product we got. Then we tried the cooling car seat which is really wonderful on hot summer days in the south. I then purchased 2 cooling beds and he is so comfortable on them. Website is very user friendly and the buy one get one is fabulous.

13 August 2026
Unprompted review
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Reply from Pelsbarn

Thank you so much for your wonderful review! 🩵

Reading your experience truly made our day! It means so much to hear that your dog loved the very first Pelsbarn product you purchased and that you've continued to trust us with more products ever since. There's no greater compliment than a returning customer! 🐶✨

We're especially happy to hear that the cooling car seat has been such a great companion during those hot southern summer days. Keeping our furry friends cool, comfortable, and safe while traveling is exactly what we designed it for. And knowing that your dog is now also enjoying two of our cooling beds is simply amazing!

It’s also wonderful to hear that you found our website easy to use and enjoyed taking advantage of our Buy One Get One promotion. We always strive to make shopping with Pelsbarn as enjoyable and straightforward as possible while offering great value to our customers.

Thank you for taking the time to share your experience and for placing your trust in Pelsbarn. Your support means the world to our entire team and helps us continue our mission of creating high-quality products that keep pets happy and comfortable.

Please give your lucky pup a big cuddle from all of us at Pelsbarn. We hope you both enjoy many more cool, cozy, and happy moments together! 🐾💚

Rated 5 out of 5 stars

Quality is superb and excellent customer service

Quality is superb. My dog absolutely loves the blankets and sheet. There was a mix up with our order but the Pelsbarn people rectified it immediately. We received a sheet instead of the pillow. They sent us a pillow and told us to keep the sheet. Customer service is excellent. We will definitely order from there again.

11 August 2026
Unprompted review
Pelsbarn logo

Reply from Pelsbarn

Thank you so much for your wonderful review! 🩵

We're absolutely delighted to hear that you and your dog are enjoying the quality of our products, and that the blankets and sheet have become such a hit! 🐶✨ Knowing that your furry friend loves them is the greatest compliment we could receive.

We're also grateful for your understanding regarding the mix-up with your order. While we always strive to get every order perfect, we're so pleased that our team was able to resolve the issue quickly and make things right. We believe that great customer service isn't just about fixing problems, it's about making sure our customers feel valued and taken care of every step of the way.

Hearing that you'd definitely order from us again truly means the world to our entire team. Your trust and support inspire us every day to continue creating premium products and providing the best possible experience for pet parents and their beloved companions.

Thank you again for taking the time to share your experience and for being part of the Pelsbarn family. Please give your lucky pup a big cuddle from all of us, we can't wait to serve you again in the future! 🐾💜

Rated 5 out of 5 stars

Very fast shipping

Very fast shipping - absolutely amazing quality - the cooling beds are a definite win. Mav curled up and settled in as I was unpacking - he is a happy camper!
Highly recommend!

5 August 2026
Unprompted review
Pelsbarn logo

Reply from Pelsbarn

Thank you so much for your fantastic review! 🩵

We're absolutely thrilled to hear that you were happy with the fast shipping and the quality of your order. We put so much care into every product, so knowing that it exceeded your expectations truly means the world to us.

The best part of your review has to be Mav curling up on his new cooling bed before you had even finished unpacking! 🐶💚 Moments like that are exactly why we do what we do. When dogs choose our products all by themselves, we know we've created something truly comfortable.

We're so happy to hear that Mav is a "happy camper" and enjoying his new favorite place to relax. We hope the cooling bed keeps him comfortable throughout the warm weather and provides him with many cozy naps all year round.

Thank you as well for your recommendation. It means so much to our entire team and helps other pet parents feel confident in choosing Pelsbarn for their furry family members.

Please give sweet Mav a big cuddle from all of us at Pelsbarn. We wish you both many more cool, comfortable, and happy moments together! 🐾💜

Rated 1 out of 5 stars

Received the wrong color

Received the wrong color. Contacted them via email. They requested pics. I sent them and no further response. Then I contacted them to return items. Had to ask for the return address. Still waiting for my refund. They picked it up at the po though. The blankets where flimsy and the dog wouldn't use it. Their customer service is also terrible. Strongly suggest not purchasing from them

25 July 2026
Unprompted review
Pelsbarn logo

Reply from Pelsbarn

We're truly sorry to hear about your experience and sincerely apologize for the wrong color, the lack of follow-up after you sent the requested photos, and the delays with your return and refund.

We understand that your return has already been delivered, and we're sorry that you're still waiting for your refund. We also regret that the blankets did not meet your expectations and that your dog did not use them.

We sincerely apologize for the poor experience with both the product and our customer service. Thank you for taking the time to share your feedback.

Team Pelsbarn

Rated 1 out of 5 stars

**Buyer Beware**

**Buyer Beware: Understand Who You're Buying From and the Return Process Before Ordering**

I wish I had read the one-star reviews before ordering from Pelsbarn.

We paid $140.94 for Pelsbarn's Cooling Sofa Bed 1+1 promotion and received two large dog beds. When the beds weren't as expected, we contacted Pelsbarn within the return period and asked to return them.

Instead of initially providing return instructions, Pelsbarn offered us a partial refund if we would simply keep the beds. We declined and asked to return them for a full refund.

That's when we learned something I believe every prospective customer should know **before** ordering.

Although Pelsbarn lists a Moreno Valley, California address on its website, our return had to be shipped to **York, Pennsylvania at our expense**. Pelsbarn subsequently confirmed to us in writing that customers are provided the designated return location only **after they initiate a return request**.

That's an important distinction. By the time you learn where you have to ship a return, you've already purchased and received the product.

For two large dog beds, our return postage was **$28.35**. Pelsbarn also charges a **$7.99 restocking fee**. That's $36.34, or more than **25% of our entire $140.94 purchase**, just to exercise the return policy.

The 1+1 promotion also matters. Receiving two large beds significantly increased the size and cost of the return. Had we known before purchasing that exercising the return policy could require shipping two oversized dog beds across the country at our expense, we would not have ordered.

We ultimately shipped both beds back to Pennsylvania because we wanted to comply fully with Pelsbarn's return requirements. We have disputed the transaction with our credit card company pending the refund and are also disputing the return shipping and restocking costs.

Our experience also caused us to look more closely at who we were actually doing business with, and prospective customers may want to do the same. Pelsbarn presents itself as a small, family-oriented pet company and tells a very personal founder story. Yet its own pages are inconsistent about the founder's identity, its privacy policy identifies Pelsbarn as part of **Happy Pets LLC**, and public trademark records identify the owner of the **PELSBARN** trademark as **Happiness Group Limited in Hong Kong**.

None of that by itself means there is anything improper about the business. But combined with the California warehouse address, Pennsylvania return facility, AI customer-service interactions, and the difficulty we experienced determining who actually operates the company and where it is based, it left us wishing we had looked more closely before purchasing.

My issue isn't simply that customers pay return shipping. It's that we had no idea before purchasing that returning these oversized products would require shipping them across the country at our expense, potentially consuming a substantial portion of the purchase price.

**My advice to prospective buyers:** Before ordering from Pelsbarn, particularly a large or 1+1 item, understand exactly what you are buying from, where a return will have to be shipped, and what that return could cost you. We lost more than 25% of the value of our purchase simply exercising the return process.

I wish we had known all of this before ordering.

14 July 2026
Unprompted review
Pelsbarn logo

Reply from Pelsbarn

We're truly sorry to hear about your experience and sincerely apologize for the frustration, expense, and disappointment you've faced throughout the return process.

We understand your concerns regarding the return shipping costs, restocking fee, return location, and the difficulty you experienced while trying to obtain clear information and assistance.



We also understand that these factors significantly affected your overall experience and decision to purchase from us.

We appreciate you taking the time to share such detailed feedback. Your concerns have been noted, and we're sorry that your experience did not meet your expectations.

Again, we sincerely apologize for the inconvenience and frustration this has caused.

Team Pelsbarn

Rated 1 out of 5 stars

Please pay my unpaid affiliate…

Please pay my unpaid affiliate commissions ($75.54). Help!

12 August 2026
Unprompted review
Pelsbarn logo

Reply from Pelsbarn

Dear le nam,

Our team is currently working on this, and you should receive your commissions by the end of this week. Thanks so much for your patience!

Rated 5 out of 5 stars

Fantastic products

I purchased the cooling cushion with the raised edges and the cooling mat - both products are totally fantastic- I didn’t think my beagle would use them but since they arrived he has not been off them, he uses the cushion on the sofa and manages to sleep soundly in this hot weather and uses the mat on the floor too. They are both so very effective and perfect for this weather, we will leave these in place even after this hot weather as I think they will be great all year round

6 June 2026
Unprompted review
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Reply from Pelsbarn

Thank you so much for your wonderful review! 🩵

Reading your experience truly made our day! We're so happy to hear that your Beagle surprised you by taking to both the cooling cushion and the cooling mat straight away. There's no better compliment than hearing a dog chooses to relax on our products all by themselves! 🐶✨

It's fantastic to know that the raised-edge cooling cushion has become your pup's favorite spot on the sofa, while the cooling mat is perfect for relaxing on the floor. We designed our cooling collection to provide comfort wherever your dog loves to rest, so it's wonderful to hear both products are getting plenty of use.

We're especially pleased that they've helped your Beagle sleep comfortably, even during the hottest weather. Keeping our furry friends cool, comfortable, and relaxed during the summer months is exactly what inspired us to create these products. ☀️🌿

We also loved reading that you plan to keep using them all year round! Many of our customers find that their dogs continue to choose their cooling products long after summer has passed because of the soft, breathable Ice Silk fabric and the overall comfort they provide.

Thank you again for taking the time to share your experience and for placing your trust in Pelsbarn. Your kind words mean so much to our entire team and help other pet parents make an informed choice.

Please give your wonderful Beagle a big cuddle from all of us. We hope they enjoy many more cozy, cool naps for years to come! 🐾💜

Rated 5 out of 5 stars

Our dogs were so afraid of riding in…

Our dogs were so afraid of riding in the car. They whined and cried. We bought the car seat and they sit in and sleep in it together and are so comfortable. They love going bye bye now.

21 August 2025
Unprompted review
Pelsbarn logo

Reply from Pelsbarn

Thank you so much for your wonderful review! 💙

Reading your story truly warmed our hearts! 🐶🐶 It's incredibly rewarding to hear that your dogs have gone from whining and crying during car rides to happily snuggling together and even sleeping in their Pelsbarn car seat.

Creating a safe, cozy, and reassuring space for dogs while traveling is exactly what we had in mind when designing our car seats. Knowing that they now associate car rides with comfort instead of stress is the greatest compliment we could receive.

We especially love that they enjoy sharing the seat together! There's something so heartwarming about two best friends cuddling up for the journey. ❤️

Thank you for placing your trust in Pelsbarn and for taking the time to share your experience. Stories like yours remind us why we are so passionate about creating products that improve the everyday lives of pets and their families.

We wish you many more happy adventures together, filled with peaceful naps, wagging tails, and lots of exciting "bye bye" trips! 🚗🐾 Please give both of your sweet pups a big cuddle from all of us at Pelsbarn. 💙

Rated 5 out of 5 stars

Pelsbarn Products

Pelsbarn is easy to order off of their website. The products are really nice. And they are helping dogs in need. The people seem very nice too.

11 August 2026
Unprompted review
Pelsbarn logo

Reply from Pelsbarn

Thank you so much for your wonderful review! 🩵

We're delighted to hear that you found our website easy to use and that you're happy with your Pelsbarn products. We believe that shopping for your furry family members should be simple, enjoyable, and worry-free, so it's lovely to know you had such a positive experience. 🐶✨

Your kind words about our team truly mean a lot to us. We work hard every day to provide not only high-quality products but also the best possible experience for every customer, so hearing that it shines through is incredibly rewarding.

It also makes us especially happy that you mentioned our mission to help dogs in need. Giving back has always been at the heart of Pelsbarn, and thanks to customers like you, we're able to support shelter dogs by providing them with comfort while they wait for their forever homes. Knowing that our community appreciates this mission means the world to us. 💚🐾

Thank you again for taking the time to share your experience and for being part of the Pelsbarn family. Your support allows us to continue doing what we love—creating beautiful, high-quality products while making a difference for dogs everywhere.

Please give your furry friend a big cuddle from all of us at Pelsbarn! 💜🐾

Rated 5 out of 5 stars

If you are a pet parent and treat your…

If you are a pet parent and treat your kids (pets) like spoiled brats, this is definitely the place to spoil your kid with something that keeps them cool during these hot days.

10 August 2026
Unprompted review
Pelsbarn logo

Reply from Pelsbarn

Thank you so much for your amazing review! 💙

Your message made us smile! 🐶❤️ We absolutely love spoiled pets, they deserve all the love, comfort, and care in the world, and we're honored that Pelsbarn gets to be a part of that.

It means so much to hear that our cooling products are helping your furry family member stay comfortable during the hot days. Keeping our pets cool and happy, especially during the summer months, is exactly why we created our cooling collection.

Thank you as well for recommending us to other pet parents. There truly is nothing better than seeing our four-legged family members relaxing in comfort, and knowing we've been able to contribute to that is the greatest compliment we could receive.

We're so grateful to have you as part of the Pelsbarn family. Please give your spoiled little one an extra cuddle from all of us, we think they're absolutely worth spoiling! 🐾💙🌿

Rated 1 out of 5 stars

This company is worthless and good luck…

This company is worthless and good luck trying to get your money back. I sent them proof it was shipped and delivered. They still say I cannot locate your return . What a pile company. Buyer beware. I wish I would've seen all these complaints and terrible reviews. Cooling mat? OK, it was a piece of fabric from zing zing.....

10 July 2026
Unprompted review
Pelsbarn logo

Reply from Pelsbarn

We're truly sorry to hear about your experience and sincerely apologize for the frustration you've faced with your return and refund.

We understand that you already provided proof that your return was shipped and delivered, and we're sorry that you were still asked for information again.



This is not the experience we want for our customers.

We also appreciate your honest feedback regarding the Cooling Mat and your overall experience. We're sorry that the product did not meet your expectations.

We've noted your concerns and sincerely apologize again for the inconvenience and frustration this has caused.


Team Pelsbarn

Rated 3 out of 5 stars

It's OK

Pelsbarn is running a smattering of commercials, but then was back-ordered because they didn't have the capacity to fill the orders. Not a good plan. I ordered the cooling mat. It's very thin. My dog lays on it some times but I don't really know whether or not it feels cool to her.

1 August 2026
Unprompted review
Pelsbarn logo

Reply from Pelsbarn

We're truly sorry to hear about your experience and sincerely apologize for the back-order delay and disappointment.

We understand your concerns about the Cooling Mat being thinner than expected and that you're unsure whether it provides the cooling effect you hoped for. We appreciate you sharing your honest feedback about both the product and your experience.

We're sorry that your purchase did not fully meet your expectations, and we truly appreciate you taking the time to share your feedback.


Team Pelsbarn

Rated 5 out of 5 stars

Great company to work with

Great company to work with. The product is perfect the dogs love it.

9 August 2026
Unprompted review
Pelsbarn logo

Reply from Pelsbarn

Thank you so much for your wonderful review! 💙

We're delighted to hear that you had such a positive experience with both our products and our team. Providing high-quality products alongside friendly and reliable customer service is something we work hard on every single day, so it's incredibly rewarding to know that this was your experience.

The best part of your review is hearing that your dogs love their new Pelsbarn products! 🐶🐶 Nothing makes us happier than knowing our products are bringing comfort and happiness to our four-legged friends. That's exactly why we do what we do.

Thank you for taking the time to share your experience and for placing your trust in Pelsbarn. Your support truly means the world to us, and we hope your dogs enjoy many more happy, comfortable naps and adventures with their Pelsbarn products.

Please give your furry friends a big cuddle from all of us at Pelsbarn! 🐾💙

Rated 5 out of 5 stars

Great communication from a company to trust

Throughout the process they communicated with me, explained options, and even communicated and treated me like a valued client when there was a delay. They went out of their way to move the process forward and to make sure that I was happy. They are my most trusted go to for pet products.

27 July 2026
Unprompted review
Pelsbarn logo

Reply from Pelsbarn

Thank you so much for your incredible review! 🩵

Your kind words truly mean the world to us. Knowing that you felt informed and supported throughout the entire process is exactly the experience we strive to provide for every customer. We believe that open communication and honest updates are just as important as offering high-quality products, especially when unexpected delays occur.

It means so much to hear that you felt treated as a valued customer and that our team was able to find solutions and keep things moving forward. Going the extra mile for our customers is something we genuinely care about, and it's incredibly rewarding to know that it made a difference for you. 🐶✨

Hearing that Pelsbarn has become your most trusted go-to for pet products is one of the greatest compliments we could ever receive. Your trust and continued support inspire our entire team to keep improving and creating products that pets love and pet parents can rely on.

Thank you for taking the time to share your experience and for being such a valued member of the Pelsbarn family. We're truly grateful to have you with us and look forward to helping you and your furry companion for many years to come.

Please give your beloved pet a big cuddle from all of us at Pelsbarn! 🐾💜

Rated 5 out of 5 stars

Pelsbarn is a company that truly cares

Pelsbarn is a company that truly cares! They are absolutely amazing with their products and their customer service! I accidentally forgot to put in my discount code in during my purchase and after messaging them they were able to refund me the difference!

I also love how their mission is about helping shelter dogs! Highly recommend!!

9 August 2026
Unprompted review
Pelsbarn logo

Reply from Pelsbarn

Thank you so much for your wonderful review! 🩵

Your kind words truly made our day! We're so happy to hear that you had such a positive experience with both our products and our customer service. We always want our customers to feel valued, so when you reached out about the discount code, we were more than happy to help and make sure you received the savings you were entitled to. 😊

It also means so much to us that you mentioned our mission to help shelter dogs. Giving back has been at the heart of Pelsbarn from the very beginning, and thanks to amazing customers like you, we're able to continue supporting dogs who are still waiting for their forever homes. 💚🐾

Thank you for taking the time to share your experience and for recommending Pelsbarn to others. Your trust and support inspire our entire team to keep creating premium products and providing the best possible experience for every pet parent.

We're so grateful to have you as part of the Pelsbarn family. Please give your furry friend a big cuddle from all of us, and we look forward to serving you again in the future! 🐾💜

Rated 1 out of 5 stars

Useless not as advertised

The bed will make your dog hot the sizes are smaller than advertised. The customer service will drag out return requests for over a month patroni, ignoring, and repeatedly asking for information already provided. Their tatics to refuse a proper resolution shows their not reputable. I have dates, emails, and fb messages to prove their deceptive tactics to try and make you give up on a return. The bed is a complete waste of money and completely useless too small and makes my dog hot after 5 mins.

3 July 2026
Unprompted review
Pelsbarn logo

Reply from Pelsbarn

We're truly sorry to hear about your experience, and we sincerely apologize for the frustration you've encountered with both the product and the return process.

We understand your concerns regarding the sizing, your pet's comfort, and the delays you experienced while trying to arrange a return. We also apologize for the repeated requests for information you had already provided. We understand how frustrating and discouraging that must have been.

This is not the experience we want for our customers, and we appreciate you taking the time to share your detailed feedback. Your concerns have been noted and will be shared with the appropriate team for review.

Again, we're sincerely sorry for the inconvenience and disappointment this experience has caused.

Team Pelsbarn

Rated 1 out of 5 stars

I NEVER RECEIVED ANYTHING YET CHARGED (SCAM STAY AWAY)

I ordered a cooling mat bundle for my dog on 7/22 and I never received an order number yet my credit card was charged the same day. I have yet to receive the order and have emailed their customer service three times with no response from them. tomorrow I will be contacting my CC company to try to get my money back since the summer is basically over and no product in sight!! It's been four days since the reply and still have not got a word or email from them again STAY AWAY!!! Now 2 weeks after their reply they found that yes my order never reached me and was LOST!! Then they have the audacity to tell me they no longer have the cooling mat that I ordered so they can send me a larger one but they will have to invoice me first for the difference in price, are you kidding me. How in the world do we let companies like this stay in business. Please do not deal with them and tell everyone you can not to also. Finally now after 47 days I received the next size up with no upcharge, the products seem to be good but definitely not nearly worth all the aggravation that they caused!!

19 July 2026
Unprompted review
Pelsbarn logo

Reply from Pelsbarn

We're truly sorry for the frustration and sincerely apologize for the delay and lack of communication regarding your order.

We understand how concerning it is to see a charge on your card without receiving an order number or your cooling mat bundle, especially after you've already contacted us multiple times.

We've forwarded your concern to the appropriate team for review and are following up on your order status. We'll keep you posted as soon as we receive an update regarding your order and shipping information.

We sincerely apologize that you haven't received the support and communication you expected. Thank you for your patience and for giving us the opportunity to look into this.

Team Pelsbarn

Rated 5 out of 5 stars

I have two Pekes

I have two Pekes, they get hot very quickly. I tried ice packs,fans and cool water with no lasting effects. I saw and ordered the cool mats ( 2 to begin with) we now have 4 and they are used every day, a lot! They even go to the vet where Toby and Chloe get anxious which makes them hot. These mats work better than anything I have tried. Thank you Pelsbarn!!

7 August 2026
Unprompted review
Pelsbarn logo

Reply from Pelsbarn

Thank you so much for your wonderful review! 💙

Reading about Toby and Chloe truly made our day! 🐶🐶 We know that Pekingese can get warm very quickly because of their thick coats and facial structure, so hearing that our cooling mats have made such a difference for both of them means the world to us.

We love that you gave the mats a try with two at first and then came back for two more! Knowing they are used every single day is the greatest compliment we could receive. It's exactly what we hope for when designing our cooling products, to create a comfortable place where pets naturally choose to relax.

It also touched us to read that the mats accompany Toby and Chloe to the vet. Vet visits can be stressful for many dogs, and stress can certainly make them feel even warmer. We're so happy to hear that having their familiar cooling mats with them helps keep them more comfortable during those anxious moments. ❤️

Your kind words about trying ice packs, fans, and cool water before discovering Pelsbarn mean so much to us. Hearing that our cooling mats have worked better than anything you've tried is an incredible compliment to our team and all the care that goes into developing our products.

Thank you again for placing your trust in Pelsbarn and for sharing your experience. We hope Toby and Chloe continue to enjoy many cool, comfortable naps on their favorite mats for years to come. Please give both of them a big cuddle from all of us, we're so grateful to have them as part of the Pelsbarn family! 🐾💙🌿

Rated 5 out of 5 stars

PELSBARN IS NUMBER 1

PELSBARN IS NUMBER 1!!! I have a couple of cooling beds and they are WONDERFUL!! Angel my dog LOVES THEM!!!! She comes in from the outdoors and IMMEDIATELY goes to her BED and COOLS off!! I know some are Cheaper; but the OTHERS don’t have A WONDERFUL SCANDANAVIAN SILK FABRIC WHICH IS FABULOUS!!

7 August 2026
Unprompted review
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Reply from Pelsbarn

Thank you so much for your amazing review! 💙

Wow, reading your enthusiastic message truly made us smile! We are absolutely delighted to hear that Angel loves her Pelsbarn cooling beds so much. The fact that she comes in from outside and immediately heads straight to her bed to cool down is exactly what we designed them for. 🐶☀️❄️

It's wonderful to know that the cooling beds are helping Angel stay comfortable during the warmer days. We know how important it is for our furry friends to have a cool and relaxing place to rest, and hearing that she's choosing her Pelsbarn bed every time is the greatest compliment we could receive.

Thank you as well for highlighting the quality of our Scandinavian Ice Silk fabric. We carefully selected this material because of its unique cooling properties, breathability, and comfort. While there may be cheaper alternatives available, we believe that using premium materials makes all the difference, and we're so happy you've experienced that firsthand. 🌿✨

Your recommendation means the world to us, and we're incredibly grateful that you took the time to share your experience. Customers like you inspire us every day to continue creating products that help pets stay happy, healthy, and comfortable.

Thank you again for being part of the Pelsbarn family. We hope Angel enjoys many more cool, cozy naps on her favorite beds, and please give her a huge cuddle from all of us! 💛🐾

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