This was the best experience. The product was high quality. Excellent communication. They went beyond what was expected by sending little extra gift of key chain. Products came in a timely manner. Th... See more
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Pelsbarn is a small female owned company that started in 2021 with a simple mission: help shelter dogs in need, while providing all dogs with thoughtfully designed products. The goal of Pelsbarn is to create a world where every dog feels loved and cared for.
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Important Note From Fay (owner Pelsbarn)

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I ordered 4 dog beds for the car, when they arrived I determined they were too big. I contacted customer service which was initially helpful. I had to pay for the return of the product which I thought I was exchanging but I now can't get anyone to respond. Not only do they have the 2 beds but also have my $200. Do NOT order from this company unless you want to just give them money for nothing.

Reply from Pelsbarn
The products are quality materials. My dog was obsessed with the first product we got. Then we tried the cooling car seat which is really wonderful on hot summer days in the south. I then purchased 2 cooling beds and he is so comfortable on them. Website is very user friendly and the buy one get one is fabulous.

Reply from Pelsbarn
Quality is superb. My dog absolutely loves the blankets and sheet. There was a mix up with our order but the Pelsbarn people rectified it immediately. We received a sheet instead of the pillow. They sent us a pillow and told us to keep the sheet. Customer service is excellent. We will definitely order from there again.

Reply from Pelsbarn
Very fast shipping - absolutely amazing quality - the cooling beds are a definite win. Mav curled up and settled in as I was unpacking - he is a happy camper!
Highly recommend!

Reply from Pelsbarn
Received the wrong color. Contacted them via email. They requested pics. I sent them and no further response. Then I contacted them to return items. Had to ask for the return address. Still waiting for my refund. They picked it up at the po though. The blankets where flimsy and the dog wouldn't use it. Their customer service is also terrible. Strongly suggest not purchasing from them

Reply from Pelsbarn
**Buyer Beware: Understand Who You're Buying From and the Return Process Before Ordering**
I wish I had read the one-star reviews before ordering from Pelsbarn.
We paid $140.94 for Pelsbarn's Cooling Sofa Bed 1+1 promotion and received two large dog beds. When the beds weren't as expected, we contacted Pelsbarn within the return period and asked to return them.
Instead of initially providing return instructions, Pelsbarn offered us a partial refund if we would simply keep the beds. We declined and asked to return them for a full refund.
That's when we learned something I believe every prospective customer should know **before** ordering.
Although Pelsbarn lists a Moreno Valley, California address on its website, our return had to be shipped to **York, Pennsylvania at our expense**. Pelsbarn subsequently confirmed to us in writing that customers are provided the designated return location only **after they initiate a return request**.
That's an important distinction. By the time you learn where you have to ship a return, you've already purchased and received the product.
For two large dog beds, our return postage was **$28.35**. Pelsbarn also charges a **$7.99 restocking fee**. That's $36.34, or more than **25% of our entire $140.94 purchase**, just to exercise the return policy.
The 1+1 promotion also matters. Receiving two large beds significantly increased the size and cost of the return. Had we known before purchasing that exercising the return policy could require shipping two oversized dog beds across the country at our expense, we would not have ordered.
We ultimately shipped both beds back to Pennsylvania because we wanted to comply fully with Pelsbarn's return requirements. We have disputed the transaction with our credit card company pending the refund and are also disputing the return shipping and restocking costs.
Our experience also caused us to look more closely at who we were actually doing business with, and prospective customers may want to do the same. Pelsbarn presents itself as a small, family-oriented pet company and tells a very personal founder story. Yet its own pages are inconsistent about the founder's identity, its privacy policy identifies Pelsbarn as part of **Happy Pets LLC**, and public trademark records identify the owner of the **PELSBARN** trademark as **Happiness Group Limited in Hong Kong**.
None of that by itself means there is anything improper about the business. But combined with the California warehouse address, Pennsylvania return facility, AI customer-service interactions, and the difficulty we experienced determining who actually operates the company and where it is based, it left us wishing we had looked more closely before purchasing.
My issue isn't simply that customers pay return shipping. It's that we had no idea before purchasing that returning these oversized products would require shipping them across the country at our expense, potentially consuming a substantial portion of the purchase price.
**My advice to prospective buyers:** Before ordering from Pelsbarn, particularly a large or 1+1 item, understand exactly what you are buying from, where a return will have to be shipped, and what that return could cost you. We lost more than 25% of the value of our purchase simply exercising the return process.
I wish we had known all of this before ordering.

Reply from Pelsbarn
Please pay my unpaid affiliate commissions ($75.54). Help!

Reply from Pelsbarn
I purchased the cooling cushion with the raised edges and the cooling mat - both products are totally fantastic- I didn’t think my beagle would use them but since they arrived he has not been off them, he uses the cushion on the sofa and manages to sleep soundly in this hot weather and uses the mat on the floor too. They are both so very effective and perfect for this weather, we will leave these in place even after this hot weather as I think they will be great all year round

Reply from Pelsbarn
Our dogs were so afraid of riding in the car. They whined and cried. We bought the car seat and they sit in and sleep in it together and are so comfortable. They love going bye bye now.

Reply from Pelsbarn
Pelsbarn is easy to order off of their website. The products are really nice. And they are helping dogs in need. The people seem very nice too.

Reply from Pelsbarn
If you are a pet parent and treat your kids (pets) like spoiled brats, this is definitely the place to spoil your kid with something that keeps them cool during these hot days.

Reply from Pelsbarn
This company is worthless and good luck trying to get your money back. I sent them proof it was shipped and delivered. They still say I cannot locate your return . What a pile company. Buyer beware. I wish I would've seen all these complaints and terrible reviews. Cooling mat? OK, it was a piece of fabric from zing zing.....

Reply from Pelsbarn
Pelsbarn is running a smattering of commercials, but then was back-ordered because they didn't have the capacity to fill the orders. Not a good plan. I ordered the cooling mat. It's very thin. My dog lays on it some times but I don't really know whether or not it feels cool to her.

Reply from Pelsbarn
Great company to work with. The product is perfect the dogs love it.

Reply from Pelsbarn
Throughout the process they communicated with me, explained options, and even communicated and treated me like a valued client when there was a delay. They went out of their way to move the process forward and to make sure that I was happy. They are my most trusted go to for pet products.

Reply from Pelsbarn
Pelsbarn is a company that truly cares! They are absolutely amazing with their products and their customer service! I accidentally forgot to put in my discount code in during my purchase and after messaging them they were able to refund me the difference!
I also love how their mission is about helping shelter dogs! Highly recommend!!

Reply from Pelsbarn
The bed will make your dog hot the sizes are smaller than advertised. The customer service will drag out return requests for over a month patroni, ignoring, and repeatedly asking for information already provided. Their tatics to refuse a proper resolution shows their not reputable. I have dates, emails, and fb messages to prove their deceptive tactics to try and make you give up on a return. The bed is a complete waste of money and completely useless too small and makes my dog hot after 5 mins.

Reply from Pelsbarn
I ordered a cooling mat bundle for my dog on 7/22 and I never received an order number yet my credit card was charged the same day. I have yet to receive the order and have emailed their customer service three times with no response from them. tomorrow I will be contacting my CC company to try to get my money back since the summer is basically over and no product in sight!! It's been four days since the reply and still have not got a word or email from them again STAY AWAY!!! Now 2 weeks after their reply they found that yes my order never reached me and was LOST!! Then they have the audacity to tell me they no longer have the cooling mat that I ordered so they can send me a larger one but they will have to invoice me first for the difference in price, are you kidding me. How in the world do we let companies like this stay in business. Please do not deal with them and tell everyone you can not to also. Finally now after 47 days I received the next size up with no upcharge, the products seem to be good but definitely not nearly worth all the aggravation that they caused!!

Reply from Pelsbarn
I have two Pekes, they get hot very quickly. I tried ice packs,fans and cool water with no lasting effects. I saw and ordered the cool mats ( 2 to begin with) we now have 4 and they are used every day, a lot! They even go to the vet where Toby and Chloe get anxious which makes them hot. These mats work better than anything I have tried. Thank you Pelsbarn!!

Reply from Pelsbarn
PELSBARN IS NUMBER 1!!! I have a couple of cooling beds and they are WONDERFUL!! Angel my dog LOVES THEM!!!! She comes in from the outdoors and IMMEDIATELY goes to her BED and COOLS off!! I know some are Cheaper; but the OTHERS don’t have A WONDERFUL SCANDANAVIAN SILK FABRIC WHICH IS FABULOUS!!

Reply from Pelsbarn
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