5★ Review: Been using Pellet king for several years Ordered the large pallet of kiln-dried oak logs—checkout was easy and delivery was fast. The logs are all great quality and a consistent size, mak... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve been ordering from Pellet Kings for a while now and I can confidently say they offer the best quality pellets at the best price I’ve been able to find anywhere. The pellets burn clean, last l... See more
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Pellet Kings have great customer service, she always solves the problem or ensures delivery for us often at very short notice. The delivery drivers are really careful with their pallet movers and make... See more
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When I phone up for my order the assistants can not help me enough, they make sure all details are correct, work on getting the best delivery time and day for me and are just really friendly.
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Company details
Written by the company
Quality wood pellets and premium kiln dried firewood available with free nationwide delivery.
Contact info
Stanmore Industrial Estate, WV15 5HP, Wolverhampton, United Kingdom
- 01252 929 201
- enquiries@pelletkings.com
- pelletkings.com
4.7
Excellent
91 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Fast turnaround
Fast turnaround: once you realise that with ApplePay you select ‘next day delivery’ twice it works really well.
23 December 2025
Reply from Pellet Kings
Hi Matt,
Thank you for leaving us a 5 star review. We look forward to welcoming you back as a returning customer.
Kind Regards,
The Pellet Kings Team.
Great service and quick pre christmas…
Great service and quick pre christmas delivery.
19 December 2025
Reply from Pellet Kings
Good Morning Joanne,
We are pleased to hear that you are happy with our service.
We look forward to welcoming you back as a returning customer.
Kind Regards,
The Pellet Kings Team.
Fast delivery and excellent customer…
Fast delivery and excellent customer service. Thank you!
17 December 2025
Reply from Pellet Kings
Hi Nicky,
Thank you for giving us a 5 star review, we look forward to welcoming you as a returning customer.
Kind Regards,
The Pellet Kings Team.
Quick delivery and great product
Quick delivery and great product, would use again again and recommend to others ++
26 November 2025
Reply from Pellet Kings
Hi Julie,
Thank you for leaving us a 5 star review, very glad to hear you are happy with our product.
We look forward to welcoming you as a returning customer.
Kind Regards,
The Pellet Kings Team.
Ordered Ash came very quickly and good…
Ordered Ash came very quickly and good quality wood to burn.
1 December 2025
Reply from Pellet Kings
Hi Nicola,
Thank you for leaving us a 5 star review, we are glad you are pleased with your order. We look forward to welcoming you back as a returning customer.
Kind Regards,
the pellet Kings Team
Swit easy transaction
Swit easy transaction, & they kept in touch with regards delivery.
Highly reccomend and will be using again.
5 December 2025
Reply from Pellet Kings
Hi Mark
Thank you for leaving us such a good review. It is always good when customers highly recommend us and we look forward to welcoming you back as a regular customer
Reply from Pellet Kings
Thank you for leaving us a 5 star review. We are delighted you are pleased with the product and the delivery went smoothly. We look forward to welcoming you back as a returning customer.
Cannot fault them!
Cannot fault them!
From ordering to delivery to product quality, everything is spot on!
4 December 2025
Reply from Pellet Kings
Thank you, Karen for such a wonderful 5 star review. It is always good to hear our customers rate us highly on every aspect of our business. We really appreciate your feedback.
Easy, fast and efficient
Easy ordering, fast delivery and a polite helpful man who delivered. This is my second time ordering from yourselves and I will be ordering again. Thank you
27 November 2025
Reply from Pellet Kings
Thank you for such a positive review. We look forward to keeping you as a regular customer.
Reply from Pellet Kings
Thank you so much for a five star review. We strive to offer a good service to all our customers so feedback like this is very much appreciated.
Excellent Quality Pellets & Always Reliable Delivery
I’ve been ordering from Pellet Kings for a while now and I can confidently say they offer the best quality pellets at the best price I’ve been able to find anywhere. The pellets burn clean, last long, and the consistency is always excellent.
Their delivery service is equally impressive — always on time, every time, which makes planning so much easier. It’s such a relief to have a supplier who is reliable, fairly priced, and genuinely committed to quality.
Highly recommend Pellet Kings to anyone looking for top-tier pellets and a trustworthy service.
8 December 2025
Unprompted review
Reply from Pellet Kings
Thank you so much for the incredible five star review you have given us. It is always good to hear positive feedback about not only the quality of our pellets, but the fact that we are competitively priced. It is also to hear you were equally impressed with the delivery service we offer. We look forward to supplying you in the future.
Exceptional service
I highly recommend Pellet Kings. The delivery is always on time and efficient.
The customer service at Pellet Kings is second to none.
2 December 2025
Reply from Pellet Kings
Hi Joy
Thank you so much for your amazing 5⭐️ review. We really appreciate your feedback and it means a lot to our business. Look forward to speaking to you when you next need an order.
Excellent wood pellets, whole ordering/paying/delivery process was clear and easy.
The website was easy to use, and the delivery policy very clear. The driver arrived on time to unload our pallet, which was well wrapped. A few bags (out of 50) had very small tears, but these were easily taped over.
It's early days, but the product itself seems excellent. I'm using it to bed down my horse, and so far I am really pleased. I will buy again in the future.
5 December 2025
Reply from Pellet Kings
Thank you for such a wonderful five star review of our company. It’s good to know you found not only the product to be of excellent quality but also the ordering paying and delivery process met with your expectations. Lovely to hear that you will be buying from us again in the future and we look forward to having you as a regular customer
Always a great buying experience
Always a great buying experience, top quality wood, straight forward delivery and very simple on-line ordering.
1 December 2025
Reply from Pellet Kings
Thank you for your amazing review. We are pleased to you find every aspect of pellet kings meets your needs from the ordering to delivery. We try and source the very best products so its good to hear you found our wood to be of such good quality. Thank you again from the Pellet Kings team
Best wood pellet delivery
The best wood pellet delivery. Rebecca in the office listens to what you need and gives the best advice. She keeps everyone up to date for a smooth delivery. I’ll definitely be ordering my pellets from Pellet Kings from now on.
28 November 2025
Reply from Pellet Kings
Thank you for such a glowing review. We try really hard to give excellent customer service, so it is amazing to get such positive feedback. Thank you for your loyalty and we look forward to supporting you when you order with us again
good company 😌
Response was quick to my enquiries. Customer service, excellent.
Honest company.
20 November 2025
Reply from Pellet Kings
Hi Jean,
Thank you so much for your kind words! We’re delighted to hear that you found our customer service quick and helpful. Being honest and reliable is something we take great pride in, so your feedback truly means a lot to us.
If you ever need anything else, the Pellet Kings team is always here to help!
Warm regards,
The Pellet Kings Team
Reply from Pellet Kings
Hi,
Thank you for the lovely feedback! We're really glad to hear you received great service and that your order arrived the very next day.
Warm regards,
The Pellet Kings Team
Simple reliable service with some…
Simple reliable service with some surprises added in for free!!
26 November 2025
Reply from Pellet Kings
Hi Paul
Thank you for the great feedback! We're glad you found our service simple and reliable and it’s always nice to add a little extra surprise too!
We appreciate your support!
Warm regards,
The Pellet Kings Team
Great logs as usual but delivery late
Great logs as usual. Unfortunately pallet did not turn up on prearranged day so had to chase. However, quick and efficient customer service sorted out the problem and logs arrived about an hour and a half after I called.
26 November 2025
Reply from Pellet Kings
We are really pleased that you were happy with the product we supplied. Our apologies regarding the late delivery. Next time you place an order, please call customer service first and we will ensure your delivery arrives on time for you
Good service and great delivery company…
Good service and great delivery company unlike there closest competitor who messed up on each delivery
18 November 2025
Reply from Pellet Kings
Thank you David, for such a glowing review of our company. We work hard to ensure we offer great service and delivery and it is wonderful when we receive feedback like yours. We look forward to delivering to you again soon.
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