5★ Review: Been using Pellet king for several years Ordered the large pallet of kiln-dried oak logs—checkout was easy and delivery was fast. The logs are all great quality and a consistent size, mak... See more
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Review summary
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I’ve been ordering from Pellet Kings for a while now and I can confidently say they offer the best quality pellets at the best price I’ve been able to find anywhere. The pellets burn clean, last l... See more
Company replied
Pellet Kings have great customer service, she always solves the problem or ensures delivery for us often at very short notice. The delivery drivers are really careful with their pallet movers and make... See more
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When I phone up for my order the assistants can not help me enough, they make sure all details are correct, work on getting the best delivery time and day for me and are just really friendly.
Company replied
Company details
Written by the company
Quality wood pellets and premium kiln dried firewood available with free nationwide delivery.
Contact info
Stanmore Industrial Estate, WV15 5HP, Wolverhampton, United Kingdom
- 01252 929 201
- enquiries@pelletkings.com
- pelletkings.com
4.7
Excellent
91 reviews
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Replied to 100% of negative reviews
Typically replies within 1 month
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Great service once again
Great service once again. contacted me in advance to arrange delivery and did what they said they would do
6 May 2026
Reply from Pellet Kings
Hi Neil,
Thank you for your great feedback. We’re really pleased to hear you were happy with the service and delivery communication.
We appreciate your support and look forward to working with you again.
Kind Regards,
The Pellet Kings Team.
Simply the Best
Always good to call yourselves. Great team, great company and always a quick delivery. We order the 1 ton pellets on a pallet for next day delivery and they always turn up on the next working day. Good price too 😁😁👍👍
16 March 2026
Reply from Pellet Kings
Hi There,
Thank you for leaving us a 5 star review.
We are so pleased to hear that you are happy with us.
It’s always amazing to hear such positive feedback.
We look forward to hearing from you soon.
Thank you again.
Been using Pellet Kings for last couple…
Been using Pellet Kings for last couple of years. Customer service is good and easy to deal with.Local delivery company that they use is excellent bearing in mind access issue we have.
20 March 2026
Reply from Pellet Kings
Hi Peter,
Thank you for leaving us a 5 star review.
We are pleased to hear that you are happy with our customer service, and the delivery.
Your positive feed back is very much appreciated.
Thank you
Easy to place an order
Easy to place an order. Product excellence but produces more ash than expected. Delivery on time and delivery man very helpful. Will use your service again.
Thanks
9 February 2026
Reply from Pellet Kings
Hi Richard, thank you so much for you 5 star review. It is really good to hear you were pleased with the ordering, product and delivery. Glad to know you will be using us again in the future. Thank you
Reply from Pellet Kings
We really appreciate your 5 star review. Thank you for all your amazing comments and for taking the time as a regular customer to recommend us
Efficient ordering
Efficient ordering. Rebecca very kind and easy to talk with. Service from driver very satisfactory Order Monday and delivery on Friday by 1015 extremely good service
9 February 2026
Reply from Pellet Kings
Margaret, thank you so much for this review. It is great to know we have provided extremely good service. We look forward to maintaining this standard for future orders
Always good value and speedy delivery…
Always good value and speedy delivery with excellent customer service
28 January 2026
Reply from Pellet Kings
Thank you John for your 5 star review. We pride ourselves on providing good value products, delivered promptly and excellent customer service, so your feedback is very much appreciated
Really great service and the logs are…
Really great service and the logs are just the best burners 👍
2 February 2026
Reply from Pellet Kings
Thank you for rating both our customer service and our product so highly. So pleased to have such positive feedback and another 5 star review
Reply from Pellet Kings
Thank you Steve, we really appreciate your 5 star review. It is always good to get feedback from regular customers
Great logs..
Logs are perfect and really good value.
Only let down was delivery company gave me delivery between certain hours but this was not the case.
I will be buying again for sure...
20 January 2026
Reply from Pellet Kings
Thank you so much for your review. It is great to hear the logs we supplied were perfect and you as a customer feel you have good value for money. I am sorry the delivery company did not give you accurate timings. Next time you order call us directly and we will let you know an accurate delivery time
Logs arrived today all good,great…
Logs arrived today all good,great service.thank you.
13 January 2026
Reply from Pellet Kings
Thank you Bruce for your 5 star review. Feedback saying we supply good logs and great customer service is always welcome. We look forward to speaking to you next time you order
Awesome service
Awesome service, very helpful when we had been let down by another supplier!
13 January 2026
Reply from Pellet Kings
Caroline, what an fabulous review thank you so much. It is great to hear we can be relied on to provide 'awesome' customer service and we hope you will use us again in the future
I find them a great company
I find them a great company, great logs, great service so easy to order and excellent prompt service, highly recommend 👍
12 January 2026
Reply from Pellet Kings
Reviews do not get much better than this, thank you so much. You have highly rated every aspect of our business and we appreciate you recommending us to others
Great service as always from Becki and…
Great service as always from Becki and the team.
6 January 2026
Reply from Pellet Kings
Thank you Neil, always great to see reviews from our regular customers. We really appreciate your 5 star review and thank you for the comments regarding our customer service team. We look forward to speaking to you when you next need to order
Reply from Pellet Kings
We really appreciate your feedback, thank you. As a company I can assure you we do everything we can to keep our prices competitive.
Reply from Pellet Kings
Thank you for the 5 star review. We really appreciate your positive feedback regarding our products and delivery
Outstanding customer service and completely reliable
When I phone up for my order the assistants can not help me enough, they make sure all details are correct, work on getting the best delivery time and day for me and are just really friendly.
2 January 2026
Reply from Pellet Kings
Deborah...what a fabulous review, thank you so much. We pride ourselves on excellent customer service so feedback like this means a lot to our team
Log delivery. Delivered on time
Delivered on time, very quick unload from vehicle and delivered straight to the front door, very pleasant driver. Thank you
5 January 2026
Reply from Pellet Kings
Thank you for taking the time to give us a very positive 5 star review. We are glad everything went smoothly with order and delivery of logs and hope you'll order form us again in the future
Reply from Pellet Kings
Hi Dave,
Thank you for leaving us a 5 star review.
We are pleased to hear that you found our service excellent.
We look forward to welcoming you back as a returning customer.
Kind Regards,
The Pellet Kings Team.
A satisfied customer
I've been buying from Pelletkings for 5+ years and customer service has been consistently excellent, as has the product.
Any problems encountered have always been the fault of the pallet delivery company (using inappropriate equipment) and any resulting loss of the product has always been rectified promptly by Pelletkings
18 December 2025
Reply from Pellet Kings
Hi Rob,
Thank you for leaving us a 5 star review. We are always happy to hear our customer’s are satisfied with us.
Kind regards,
The Pellet Kings Team.
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