Was referred here by the sister casino "kassu" where I had a good withdrawal processed, so thought why not.. And on my first deposit I won a nice payout. They verified and processed my win within the... See more
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See what reviewers are saying
Good day Pelaa Casino I withdrew money on the 16/12/2022. I have not received my money yet. I have send numerous emails and had not reply. I withdrew money before and had no problems. The cas... See more
Joined about 3 or so days ago. Multiple depost methods but I question the fairness of the games particularly on the blackjack games. Multipke deposits list lost and lost then 1 winning visit. Bi... See more
Company replied
What a shame really enjoy this website let down by poor withdrawal process. Had no issues and then suddenly nothing for 4 weeks but they still will take my money on deposits. Update this has now be... See more
Company replied
2.5
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100 reviews
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Withdrawal not received
Good day
Pelaa Casino
I withdrew money on the 16/12/2022. I have not received my money yet. I have send numerous emails and had not reply.
I withdrew money before and had no problems.
The casino asked me to withdrew my money as the will no longer be available in my country.
No the email address is also not working.
This is the worst service i have ever had.
16 December 2022
Unprompted review
I deposited money a few months ago…
I deposited money a few months ago don’t know their email so can’t even ask for a refund not happy
6 February 2023
Unprompted review
Pending withdrawal since October 2022…
Pending withdrawal since October 2022 and have verified everything they asked I’ve emailed so many times and they still have not paid me my money £1000 it’s ridiculous
26 October 2022
Unprompted review
Pelaa company is a scam bn waiting for…
Pelaa company is a scam bn waiting for my money since June and I kept trying to resolve the issue but nothing I’m due 217 and even emailing them are dreadful don’t reckonmend
4 January 2023
Unprompted review
Reply from Pelaa
Hi zheng chen,
Thank you for taking the time to review us.
We are happy to see that you have had a nice experience with us 😊!
Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.
We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.
Regards,
Pelaa Team
Never got my bonus had to go to chat…
Never got my bonus had to go to chat and guy I was talking to on chat took ages and got my 25 % never still to this day never got my 20 free spins
11 November 2022
Unprompted review
Reply from Pelaa
Dear Michael Hollington,
Thank you for contacting us, and we are sorry to hear that you have experienced issues claiming bonuses.
I have checked your account and I can see that the last communication you had with our Support Team on your Pelaa account, they granted you the bonus you were eligible for.
If you have difficulties claiming a bonus, it is always important to contact our Support Team and they will guide you accordingly.
Thank you for contacting us and if you have any further queries, please do not hesitate to get back to us.
Kind Regards,
Pelaa Team
it happens too me alot!!
it happens too me alot, i get a email from 5 hours ago saying i have 30 free spins on a certain game, i go and have a look only to find dissapointment .
9 November 2022
Unprompted review
Reply from Pelaa
Dear Rawiri Gray,
We are sorry to hear of your experience with our site.
Having checked your account we can see that you have contacted us on multiple occasions requesting for a bonus or Free Spins. Whenever you are eligible for a bonus, the relevant team are always happy to grant you the bonus.
If you have any further queries, kindly contact our Support Team they will be more than happy to assist you.
Kind Regards,
Pelaa Team
What a shame really enjoy this website…
What a shame really enjoy this website let down by poor withdrawal process. Had no issues and then suddenly nothing for 4 weeks but they still will take my money on deposits.
Update this has now been paid out today 08/11/22 so maybe my faith is restored I have another withdrawal outstanding now awaiting an update!
8 November 2022
Unprompted review
Reply from Pelaa
Hi Andrew Cullum,
We are sorry to hear that you are experiencing issues with our casino.
Rest assured that your complaint is currently being investigated by the relevant team and as soon as we have an update, we will inform you immediately.
Thank you for your cooperation and patience.
Kind Regards,
Pelaa Team
**Update 8/11**
We are pleased to inform you that your withdrawals have been processed and the funds should reach your account within 3 to 5 working days, depending on the processing time of your bank.
Should you have any further queries, please do not hesitate to contact us back.
Kind Regards,
Pelaa Team
Support was kind and understanding👌…
Support was kind and understanding👌 One of my favourite casinos to play.
19 October 2022
Unprompted review
Reply from Pelaa
Hi Anniina,
Thank you for taking the time to review us.
We are happy to see that you have had a nice experience with us 😊!
Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.
We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.
Regards,
Pelaa Team
I had no other option but to withdraw…
I had no other option but to withdraw my winnings via "Mifinity" which Pelaa.com is associated with.
My winnings are stuck with Mifinity who's customer service team is NOT responding. Verification of my account is constantly just "pending"
I thought Pelaa would be a trust worthy site but to not give the option to withdraw via debit card is disgusting.
Im going on holiday soon and im desperate to withdraw my winnings.
Im disgusted.
20 October 2022
Unprompted review
Reply from Pelaa
Dear Ant,
We are sorry to hear that you have experienced issues wit your withdrawal.
Having checked your account, we can see that we have processed your withdrawal from our end and this has been approved. If you are having issues with receiving the payment through Mifinity, we kindly ask you to contact Mifinity as this is a Payment Provider we are not associated with and they are their own company.
We do apologise for any inconvenience caused and if there is anything further we can assist you with, please do not hesitate to contact us back.
Kind Regards,
Pelaa Casino
For the second time I have tried to do…
For the second time I have tried to do a new withdrawal and they now state my account need verified again & that master card did not except it. However the previous withdrawal went through???
Other then this issue the site is actually good just need to sort out their withdrawal issues
16 October 2022
Unprompted review
Reply from Pelaa
Hi Edwin,
Please be informed that your withdrawal has been released on 18/10/2022.
Kindly allow 3 to 5 working days for your bank to process and reflect the funds in your bank balance.
Regards,
Pelaa Casino Team
Another casino that doing everything to…
Another casino that doing everything to delay withdrawal.
My account was verified few days ago after sending all documents requested.
Withdrawals still pending where it should be 'instant' for skrill.
UPDATE:
Now they ignoring my emails!
£2000 still pending.
Chat is a bot.
UPDATE:
Still nothing. Not even one email.
UPDATE:
Still nothing. Not even one word from them! Shocking manners!
Will wait till tomorrow and then will report fraud.
2 October 2022
Unprompted review
Reply from Pelaa
Hi Katarzyna,
We are sorry to hear that you are experiencing issues with our casino.
Rest assured that your complaint is currently being investigated by the relevant team and as soon as we have an update, we will inform you immediately.
Thank you for your cooperation and patience.
Kind Regards,
Pelaa Casino Team
Holding withdrawl for 4 weeks.
Was using Genesis sites just fine until recently. Now Pelaa have been holding a £10 withdrawal for 2 weeks. I keep getting the same rubbish from support, under review blah blah. It's total rubbish. I have another £40 withdrawal being held for 1 week on another of their sites CasinoJoy. I used to enjoy this site, now they are just theives. I'll stick with the more reputable sites I guess.
Update, still nothing. They aren't even responding to emails any more. These guys are theives. I've reported to Resolver and IBAS.
Update, 1 month has passed. 4 weeks later Pelaa are still not responding to my emails and still have my money in Casinojoy and Pelaa. They are theives. DO NOT TRUST! "your complaint is currently being investigated" no it's not, otherwise you would reply to my emails. You have been ignoring me for the past 3 weeks while keeping MY money!
9 September 2022
Unprompted review
Reply from Pelaa
Hi Nik,
We are sorry to hear that you are experiencing issues with our casino.
Rest assured that your complaint is currently being investigated by the relevant team and as soon as we have an update, we will inform you immediately.
Thank you for your cooperation and patience.
UPDATE:
Thank you for contacting us, and we apologize for the delay in getting back to your query.
Understanding your frustration, please let us point out that the investigation of some complaints can take longer than others until an outcome is reached.
Your withdrawals on Pelaa, Casino Gods and Casino Joy have been released today 26/10/2022. Kindly allow 3 to 5 working days for your bank to process and reflect these funds in your bank balance.
Kind Regards,
Pelaa Casino Team
Reply from Pelaa
Hi stormy henare,
Thank you for taking the time to review us.
We are happy to see that you have had a nice experience with us 😊!
Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.
We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.
Regards,
Pelaa Casino Team
Reply from Pelaa
Hi Andrei,
I have looked into your account to check what could be the reason for the complaint however i am seeing that your withdrawal was paid out 24 hours after the initiated date, your documents are also verified and i do not see any issue with your account.
Could you please provide further information for your complaint?
Thank you.
Regards,
Pelaa Casino Team.
I am a big fan of genesis casino group…
I am a big fan of genesis casino group however my experience with Pelaa is slowly putting a sour taste in my mouth,I requested a withdrawal on September 2 and its still pending all other genesis casinos would already have processed this,I tried the live chat option and it's just a bot,they need to stop making excuses and process withdrawals in the timeframe posted on their website.
Update*** they now want me to verify my account which they say can take up to 72hrs which is frustrating cause now If they don't like the documents I sent them it will just prolong this process,
6 September 2022
Unprompted review
Reply from Pelaa
Hi Malcolm Green,
Please be informed that your documents have been approved and your withdrawal has been released on 08/09/2022
Kindly allow 3 to 5 working days for your bank to process and reflect the funds in your bank balance.
Regards,
Pelaa Team
Last review of this absolutely awful awful people…
Last review on this shame of a company to implore every single person who comes across this review please don’t join this site. I can not stress enough the drama, headache, lies, false promises and disrespectful attitude you will get if you try and withdraw. It’s not even a huge sum of money that I withdrew and never saw 😂. The list of excuses 1. We need 72 hours 2. It’s with the relevant team 3. We have a backlog 4. It’s been escalated 5. We are unable to get a response from the relevant department…. For anyone who honestly is considering joint please don’t. It’s safe to say they have taken me for a complete mug stolen my withdrawal and are continuing to laugh at my efforts to get my money. You win Pelaa… disgusting thieves!!!!!
Update: they have been expecting a response any minute now for over a week 😂 I wouldn’t hold my breathe. Pelaa let’s just admit your delay tactics are very visible but you have messed with the wrong one!!!!! I will not stop until you pay me my damn money. You can scam as many people as you please!!! I however will not be one of them.
11 August 2022
Unprompted review
Reply from Pelaa
Hi Yasmin,
We are sorry to hear that you are still experiencing issues with our casino. Kindly note that we are awaiting an imminent update regarding your case.
Please bear with us a little while longer, the moment an update is provided we will contact you accordingly.
Regards,
Pelaa Casino Team
Update - 12/08/2022
Hi Yasmine,
Kindly note that your Withdrawal has been processed today, kindly wait 3-5 working days in order for the balance to reflect into your account accordingly.
Should you have any other queries do not hesitate to contact us, we are more than happy to help.
Regards,
Pelaa Casino Team.
Really bad casino stay away I won £320…
Really bad casino stay away I won £320 and I withdrew it they asked for documents I sent them and they said it will take 72 hours to get my winnings and it’s been over that and still not got anything all they are saying is that my pending withdrawal is under review and to make matters worse I was on a line chat support for about the 5th time and got told w I would hear back today and I didn’t hear anything
24 July 2022
Unprompted review
Reply from Pelaa
Hi Kasay ireland,
We are sorry to hear that you are having difficulties with our casino. Kindly note that we have escalated your case to the relevant department.
Please bear with us while we investigate the matter. Once an update is provided we will contact you accordingly.
Regards,
Pelaa Casino Team
Update - 28/07/2022
Hi Kasay ireland,
Kindly note that your Withdrawal was processed today, kindly wait 3-5 working days in order for the balance to reflect into your account accordingly.
Should you have any other queries do not hesitate to contact us, we are more than happy to help.
Regards,
Pelaa Casino Team
Requested a withdrawal of £2000 on the…
Requested a withdrawal of £2000 on the 09/05/2022 with Genesis casino for which i was asked for Enhanced due diligence documents, i sent the documents and they were approved and my account verified, my withdrawal was processed successfully on the 17/05/222. I then requested another withdrawal of £1500 on the 20/06/2022 which i won from depositing £200 from my previous winnings, and 5 weeks later it has still not been processed, they say my documents are still under review? Even though my documents were approved one month prior? And i have played using the same funds i withdrew from the Genesis group.. I have contacted support multiple times but just keep getting the same response, they have everything they need, my documents are under review that they do not know why it is taking so long and the relevant department will be in touch.. but today 24/07/2022 i still have not had any email, update or even reason for the withdrawal taking so long. Not allowed to speak to the relevant department directly. I would like to know why just one month after my enhanced due diligence documents are approved and everything on my account verified they then feel the need to delay my next withdrawal by 5 weeks stating that my already approved
Documents need reviewing again, why was i not asked for this when i deposited the £200 on the 18/06/2022? What is the reason for taking weeks? And no communication
Shocking, shame because i actually really enjoyed the casino, good layout and good selection of slots.. Dissapointing
24 July 2022
Unprompted review
Reply from Pelaa
Hi Martin Owen,
Thank you for contacting us, and we are sorry to hear that you are experiencing delays with your withdrawal request.
Understanding your frustration, please let us point out that as a regulated casino we are obliged to carry out all the necessary security checks on our players and their requests. Unfortunately, this can sometimes take a bit longer than anticipated, especially in times of high level of player contacts, and we would like to apologize for any inconvenience this has caused.
Kindly note that your withdrawal has been successfully paid out today 25/07/2022. Please allow 3 to 5 working days for your bank to process and reflect these funds in your balance.
Should you have any questions, please do not hesitate to contact us, we would be more than happy to assist.
Regards,
Pelaa Casino Team
I won a nice amount just waiting on…
I won a nice amount just waiting on withdrawal account verified all in the green easy to upload documents support friendly more than happy to boost a five star when withdrawal is finished from pending from pelaa casino withdrawal update payment received thanks you Pella 5star👍
22 June 2022
Unprompted review
Reply from Pelaa
Hi David coulston,
Thank you for taking the time to review us.
We are happy to see that you have had a nice experience with us 😊!
Kindly note that your Withdrawal was processed late yesterday evening, kindly wait 3-5 working days in order for the balance to reflect into your account accordingly.
In the meantime, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!
Regards,
Pelaa Casino Team
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