Peecho Reviews 133

I've been using Peecho for 10 years, and during that time I've made about 20 orders of 130-page magazine-format photography collections, which are essentially soft-cover books.
The print quality is good, and they much cheaper than other POD publishers for so many pages.
Only one shipment had quality issues, and the company immediately responded by reprinting the batch, so I'm also happy with the customer service.
I hope I'll be using them for another 10 years.

Peecho is a terrific company to work with. I have completed three hardcover books with them and they have been perfect ! Also, the company provides numerous printing options. The support staff is exceptional.
Chris Cordes

Could've been a good service but customer support and customer success is pretty terrible.

Also, there are a lot of discrepancies between the informations shown by the API and the ones on their dashboard.

It really feels like this company is struggling and for that reason we'd rather switch with another printing provider that will be more stable and there are plenty options out there.

Ordered a photo book. They contacted me for a question regarding the desing, which I appreciated. But there was no answer to my replies. I've tried to contact them more than once and they are ghosting me. It seems to be a common issue with this company. And my order is still on hold 🤷🏻‍♂️.

31/03/2026: After this complaint, the order was finished and swiftly arrived. The quality of the goods is very good for the price. Still, support requests have to be improved, specially if they want to compete against the big ones.

My order was placed on November 30th 2025, a custom coloring book meant as a Christmas gift.

December 9th I received an email saying it shipped.

December 22nd I emailed them asking where my order was, and was told I’d have to wait until January 7th for them to declare it “lost in transit.”

January 7th I emailed them again, they responded 3 days later saying it was lost and will be reprinted and reshipped.

January 27th I emailed them again, having not even received a shipping email this time. Two days later they responded saying “we’ll look into it.”

February 5th they got back to me saying they were still “looking into it.” I responded the same day asking why it was taking so long. They responded saying it needed to be an “even” 120 pages, from the original 116 pages, and asked me to revise it. I told them I’d rather not go through the process again. (It was a pain to find pictures, then convert them to coloring book style and resize them to match the rest of the pictures.) they responded the following day saying they would look into it again.

February 9th they told me it had to be 120 pages, and despite the printer already making it once and shipping it, they were rejecting to do it again. I emailed them back saying to just leave the last 4 pages blank, I didn’t care I just wanted the product I paid for.

February 10th they got back to me saying they would ask if it was “possible.”

Today (February 13th) I asked why it was taking so long to see if it was “possible” to add blank pages. I told them if I didn’t get a response within 24 hours I’d be back charging the purchase. A few hours later they responded saying the order was canceled and my money refunded.

From my experience, I’d advise against using them.

Making me very worried.

I had a customer contact me, saying their money was charged for a product, but they never got a confirmation email. I don’t see their name or email in my orders so I contacted Peecho support and still haven’t heard back 4 days later. I would understand a day to reply, but 4 days went zero response and multiple emails sent is really worrying and affecting how this customer sees my business.

They also told me all pre—orders would process with my updated file, but when I check the details of each order, they’re processed with an old file. I contacted them about this and still haven’t heard back.

I’ve contacted Peecho via email, and WISH they had a phone number to contact someone, but they don’t. If feels like they purposely don’t want to help their customers and now I’m worried for my business.

The cover of my wonderful Travel Book I received suffered some damage during transport. I informed Polar Steps about this, and they offered to send me a new reprint of it for free. Their service is always perfect (quick and clear help for ´technical’ questions). This time also, they were very kind and helpful.

My colours in my printed travel book was not of the same quality as previous books I had received from Polarsteps. When I expressed concern about this I was very promptly offered two solution options, namely, to have the book reprinted at no cost or to have a substantial discount on my next book. I have found the Polarsteps app to be brilliant and this level of service recovery was most impressive.

I ordered a TravelBook of Polarsteps. A very big one with more than 200 pictures! The book was superb. But there was one mistake in the production flaw. When I told them this mistake I got a real nice offer and could choose one of two options: a voucher or a reprint. I chose a reprint of my book. I’m very satisfied about this solution.

This company ruined part of my product launch by printing my catalog incorrectly. The layout was not what I submitted. They initially admitted the mistake and said they’d fix it. Two days later, they reversed their story, denied any responsibility, and blamed me—despite clear evidence that the error was on their end.

Now they’ve gone silent and are ignoring follow-up emails. This is not just poor service, it’s outright negligence. They do not stand behind their work, and they do not honor their word. Avoid them at all costs if your project actually matters.

I ordered my product on the 4th of July and i don't have it yet. I have people wanting to place orders but before I can do that I have to see what the print quality is like first before allowing them to do so. I like the POD set up but if I have people wanting to place orders and they have to wait until the end of time then that would makes me look bad. I contact customer support but no response. If it takes 1 or 2 months to produce a product it would be better to mention it on the website but them giving like a 2 week timeframe is what I was expecting. communication needs to be better.

PEECHO offers remarkable services, easy self-print on line, excellent quality of products, rapidity, and very kind contact in case of need. I couldn't find an équivalent. Elisabeth Frere, France

It's a shame, because I already used Peecho in the past, with good results. Not this time, unfortunately. Order sent and paid more than 1 month ago. I asked several time about the status of the delivery. Nothing arrived, despite written sporadic reassurances. Poor management, poor communication, poor everything. I am trying to have my money back now.

Quality of print is poor, delivery times are far too long, consumers service practically does not exist. You will never get a reply, even when your question concern basic technical issue which would help you to proceed with your order.

The books were always fantastic quality, but the service has now been transformed since they were acquired by a bigger company. It’s just night and day between what the service used to be like and what they’re providing now.

I have not received my book its been a month I just need some help on what happen, I also had someone else order the book and also never received there copy. I really need someone to email me or help me out as I have no answers for those who are as well ordering something I created. My card was charged for this product please send info on what happened. :(

Our book came back with font problems. We raised it with Peecho Support and they advised we should embed the fonts in the PDF. We found the MS Word Preference Setting to do this, so we should be fine in future.
Peecho offered to reprint and send us the book at no charge - great customer service.
Make sure you embed your fonts in the PDF. MS Office has Option Preferences to do this.

The customer service is excellent. They really care about their clients’ satisfaction. I will be returning to purchase more products from them.

Peecho Support Staff,
Provides customers with exceptional service. Also, the staff really works over and beyond for us.