Pedalsure Reviews 1,460

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Chloe, my claim advisor, was brilliant; she handled everything quickly and efficiently, kept me updated at every step, and always responded promptly. Thanks to her, the whole process was smooth and st... See more

Rated 5 out of 5 stars

We had been with Pedalsure for 2 years when sadly our family e-cargo bike was stolen, in bright daylight at 9am close to a high street, after school drop. Chloe was very helpful and approachable thro... See more

Rated 5 out of 5 stars

Unfortunately had a bad crash with a white van which caused considerable damage to my bike. Within a day of lodging my insurance claim Pedalsure swiftly assessed the details and, once I provided t... See more

Rated 5 out of 5 stars

Could not fault Pedalsure.. My bike was stripped of its seatpost, saddle, handlebars and shifters which was quite an upsetting experience, since I’d just upgraded them. Pedalsure dealt with my claim s... See more

Company details

  1. Cycle Insurance Company
  2. Liability Insurance Company
  3. Personal Insurance Company
  4. Sports Insurance Company

Written by the company

Simple, quick and affordable insurance for you and your bikes. We’re dedicated to cycling insurance and we've been doing it since 2014. This focus means we’re able to deliver the best value, most comprehensive cover and provide quick customer service that you can rely on. We work smart so you can Ride.Smart. We insure all types of bikes, from road bikes and mountain bikes, to e-bikes and cargo bikes.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Professional rapid support

I was genuinely blown away by the speed at which my claim was dealt with, and how helpful Sasha was throughout the process. They were professional, reasonable and a true pleasure to deal with. Would give 6 stars if possible.

I wouldn't want my bike wheels to be stolen again, but if they were I know I have my back covered.

28 September 2023
Unprompted review
Rated 1 out of 5 stars

My bike was stolen while i was at home…

My bike was stolen while i was at home and therefore the door to my conservatory was unlocked at the time as i was periodically in and out. An opportunistic thief walking the back of my terraced street took the opportunity to steal my bike and because the door wasn't locked they refused to pay out. To the letter of the policy they're right (has to be force entry) but defeating common sense and reasonability.

3 October 2023
Unprompted review
Rated 5 out of 5 stars

It was a difficult time having my bike…

It was a difficult time having my bike stolen, was bought during the pandemic and was my dream bike. Pedalsure were polite, helpful and understanding and dealt with the claim quickly and with no fuss. Made a bad situation much easier to handle and I am very appreciative of their approach. As a footnote please ensure you keep all receipts is my advice as it makes the claim easier

26 August 2023
Unprompted review
Rated 5 out of 5 stars

Great company when you have a claim

Could not fault Pedalsure.. My bike was stripped of its seatpost, saddle, handlebars and shifters which was quite an upsetting experience, since I’d just upgraded them. Pedalsure dealt with my claim swiftly and efficiently and made the whole experience much more bearable.

14 September 2023
Unprompted review
Rated 5 out of 5 stars

Very responsive

I had to put a claim in, and they were responsive and I felt things were being processed in a good way. I would recommend them.

14 September 2023
Unprompted review

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