I mistook this company’s site for Adobe Acrobat, which is easy to do, and bought their software. As I downloaded it, I realised my mistake and immediately emailed them asking for a refund. My money wa... See more
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I found pdf-pro to be a convenient tool for managing PDF documents. The site is easy to navigate, and converting files is straightforward. However, I had issues with payment clarity that need addressi... See more
Company replied
Was okay trying to get a document sorted Charged 50p then 48 hours they charged me 39.90 for a monthly subscription before trying to cancel this!. I can’t log into my account Click on changed password... See more
Company replied
I found pdf-pro to be a convenient tool for managing PDF documents. The site is easy to navigate, and converting files is straightforward. However, I had issues with payment clarity that need addressi... See more
Company replied
Company details
About pdf-pro.io
Written by the company
![](https://cdn.trustpilot.net/consumersite-businessunitimages/61bafb94150950e56c0bf40b/profile-description/Convertdocu-com-n-1-des-convertisseur-2.jpg")
Contact info
United Kingdom
- +44 2080687193
- contact@pdf-pro.io
- pdf-pro.io
4.2
Great
11K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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People also looked at
Scammers
Same as all the other one star reviews, they make you pay 50c for what you think is a one and go operation and then, days later, they charge you 40 euros a month for a service that doesn't exist because after the first time it doesn't make you login anymore and the reset password doesn't work.
All the good reviews here seems botted and not real so be aware. The only way to unsubscribe is to go to the footer (scroll down all the way) and click on the "termination" line. It took me a while because the site makes it very hard for you to find it.
It feels like they're trying every way to scam you but in a legal way.
28 April 2025
Unprompted review
Reply from pdf-pro.io
Hello,
Thank you for sharing your experience. We’re sorry to hear about the difficulties you’ve encountered with our service. Your feedback is important, and we take it seriously to improve the clarity and usability of our platform.
If you need assistance with your subscription or any other issue, please do not hesitate to contact us at contact@pdf-pro.io or by phone at 02 52 68 07 74, available Monday to Saturday from 8 a.m. to 8 p.m. We’re here to help you.
Best regards,
The PDF Pro Team
Quick easy download for self cert
26 April 2025
Unprompted review
Reply from pdf-pro.io
Hello Adrian Hughes,
Thank you for your feedback! We're glad to hear you found the download process quick and easy. 😊
If you ever need assistance, feel free to reach out to us by email at contact@pdf-pro.io or by phone at 02 52 68 07 74, Monday to Saturday, from 8 a.m. to 8 p.m.
Best regards,
The PDF Pro Team
ABSOLUTE SCAMMERS CURRENT FRAUD INVESTIGATION GOING ON
ABSOLUTE HORRIBLE SCAMMERS STAY AWAY AT ALL COSTS!!! CURRENT FRAUD INVESTIGATION GOING ON.
i have payed 0.50p for a pdf and the next day they charged me £39.10 without any of my consent and my bank luckily notified me about this unauthorised payment dan blocked any further payments to these scammers and LITERALLY A DAY LATER THEY TOOK MONEY OUT AGAIN BY CHANGING THEIR MERCHANT NAME SO A FRAUD INVESTIGATION IS GOING ON AGAINST THEM.
21 April 2025
Unprompted review
Reply from pdf-pro.io
Hello Dills,
We’re truly sorry to hear about your experience and the frustration this has caused. Please be assured that we take this type of feedback very seriously.
Our service does include a subscription option, and all related information is presented during the order process. That said, we understand that it can sometimes be missed, and we’re here to help resolve the situation as quickly as possible.
We invite you to contact our customer support so we can review your case in detail and assist you personally. You can reach us by email at contact@pdf-pro.io or by phone at 02 52 68 07 74, Monday to Saturday, from 8 a.m. to 8 p.m.
Thank you for bringing this to our attention.
Best regards,
The PDF Pro Team
MENTION IT BEFORE
it went, well but it should be said before that I have to write a review
24 April 2025
Unprompted review
Reply from pdf-pro.io
Hello FRANK,
Thank you for your feedback!
We're glad to hear things went well overall. 😊 You're absolutely right — we’ll make it clearer in advance when a review is requested. Your input helps us improve the experience for everyone.
If you have any questions, feel free to reach out to us at contact@pdf-pro.io or by phone at 02 52 68 07 74, Monday to Saturday, from 8 a.m. to 8 p.m.
Best regards,
The PDF Pro Team
molto bene pdf-pro.io
Great experience the site provides a very good service five stars deserved
22 April 2025
Unprompted review
Reply from pdf-pro.io
Hi Andrea,
Thank you so much for your kind words! 😊
We’re thrilled to hear that you found our service simple, fast, and easy to use — that’s exactly what we aim to deliver.
If you ever need assistance, feel free to reach out to us at contact@pdf-pro.io or call us at +44 20 8068 7193 (Monday to Saturday, 8am to 8pm).
Best regards,
The PDF-Pro Team
They are scamming people offering a 50p…
They are scamming people offering a 50p service but in small print it signs you up to a £40 a month subscription you will be charged for in 2 days. I contacted the company as soon as I seen the charge and I was told its clear and my fault so no refunds. Scum bags, most good review fake. Check every bad review says same thing as me. Avoid at all costs
15 April 2025
Unprompted review
Reply from pdf-pro.io
Hi Jake Kimberley,
Thank you for your message. We're sorry to hear you feel this way.
Our goal is to provide a clear and helpful service, and we do state during the sign-up process that the £0.50 offer includes a trial, followed by a subscription if not cancelled within the trial period. We understand that this may not have been as visible as expected, and we're currently working on improving transparency across the site.
If you haven’t already, please reach out to us at contact@pdf-pro.io or by phone at +44 20 8068 7193. We're available Monday to Saturday, from 8 AM to 8 PM, and we’ll be happy to review your case in detail and see how we can assist you further.
Very good day,
The PDF Pro Team
Scammers
Scammers! After paying 50p for a pdf in which I didn’t receive a couple of days later I was charged £39.90. I contacted the company and was told the payment is pending and it wouldn’t come out of my bank account and i would be refunded. A couple of days have passed and the transaction has came out of my bank. Awful company. Would not recommend
11 April 2025
Unprompted review
Reply from pdf-pro.io
Hi Ellie Williams,
Thank you for your review, and we’re truly sorry to hear about your experience.
Our £0.50 trial is followed by a subscription if not canceled during the trial period, as clearly explained in our terms during sign-up. However, we completely understand your frustration—especially since you were initially told the payment was pending and then saw the charge go through.
We’d love the opportunity to make this right. Please reach out to us directly at contact@pdf-pro.io or by phone at +44 20 8068 7193. Our team is available Monday to Saturday, from 8 AM to 8 PM, and we’ll do everything we can to review your case and help you.
Very good day,
The PDF Pro Team
BE CAREFUL
BE CAREFUL! Scam
MAKE SURE WHEN YOU PAY THE £0.50
TO DOWNLOAD A DOC STRAIGHT AFTER GO DOWN AND FIND THE UNSUBSCRIBE LINK OTHERWISE YOU WILL BE PAYING £39.90 every month
I converted a pdf and it asked for £0.50 to download it. I payed and then they was charging me every month £39.90
I COULDNT SIGN IN OR RECOVER MY PASSWORD TO STOP THAT UNTIL I FOUND A LINK THAT YOU PUT YOUR EMAIL AND THEN YOU UNSUBSCRIBE.
I was calling them and they were hanging up.
I couldn’t recognise the payment on my bank app, it was a weird name
10 April 2025
Unprompted review
Reply from pdf-pro.io
Hi,
Thank you for sharing your feedback, and we're truly sorry for the confusion and frustration you experienced.
Our service offers a trial for £0.50, followed by a monthly subscription if the trial is not canceled within the specified period. These terms are clearly outlined during the sign-up process, but we understand that they may have been overlooked, and we sincerely apologize if this caused you distress.
You should never have difficulties reaching our team — we're here to help. Please don’t hesitate to contact us directly at contact@pdf-pro.io or by phone at +44 20 8068 7193, Monday to Saturday, from 8 AM to 8 PM. We’d be happy to review your case and ensure everything is resolved properly.
Very good day,
The PDF Pro Team
I just need my document
9 April 2025
Unprompted review
Reply from pdf-pro.io
Hello Tia Marina,
Thank you for your message — we’re sorry for the inconvenience.
If you’re having trouble retrieving your document, please contact our support team so we can assist you right away.
We’re available from Monday to Saturday, 8am to 8pm, at +44 20 8068 7193 or by email at contact@pdf-pro.io.
We’ll do our best to resolve this quickly for you.
Best regards,
The pdf-pro.io Team
Avoid at all costs Scam of a company stay well clear avoid…
Scam of a company stay well clear avoid at all costs. YOU HAVE BEEN WARNED !!! I had requested a self certificate with and Initial charge of 0.50p then realised that if i didn't cancel within 48 hours then a subscription fee of £39.90 a month would incur.
Contacted the telephone number on there website .. +44 20 8068 7193 and spoke with a man saying that i was to call back in 10 mins if my self certificate didn't come through.
20 mins passed and still no certificate called back the exact same number +44 20 8068 7193 and was told by a lady it was the wrong number and a different company it was the dame numbe called with the same waiting music playing. 🙃
Contacted bank to get money back and block them. Don't let these scammers fool you DO NOT BUY FROM THIS COMPANY AS THEY ARE A SCAM COMPANY THAT WILL TAKE YOUR MONEY WHICH IS FRAUD AND THEY DO NOT ANSWER EMAILS OR CALLS.
SCAM COMPANY STAY WELL CLEAR OF THEM !!!!!
4 April 2025
Unprompted review
Reply from pdf-pro.io
Hello Ross McBride,
Thank you for your detailed feedback, and we’re truly sorry to hear about your experience.
Please know that we take accusations like these very seriously. Our goal is to provide a reliable service with clear conditions, and we regret if the subscription process was not sufficiently clear in your case. Your remarks regarding customer support and phone call inconsistencies have been noted and will be escalated internally for immediate review.
We sincerely apologize for any inconvenience caused. If you have not yet received assistance, we encourage you to contact our support team again — we are available from Monday to Saturday, 8am to 8pm, by phone at +44 20 8068 7193 or by email at contact@pdf-pro.io.
Our team will be happy to look into your file and provide a proper resolution.
Kind regards,
The pdf-pro.io Team
Excellent experience
3 April 2025
Unprompted review
Reply from pdf-pro.io
Hi Pier,
Thank you for your kind words! 😊
We’re glad everything went well and appreciate your feedback.
If you ever have any questions, feel free to reach out at contact@pdf-pro.io or call us at +44 20 8068 7193, Monday to Saturday, from 8 a.m. to 8 p.m.
Best regards,
The pdf-pro.io team
Easy and low cost
I needed a digital signature quickly and Pdf pro was really helpful
2 April 2025
Unprompted review
Reply from pdf-pro.io
Hi Laura Bugliosi,
Thank you so much for your kind words! 😊
We’re thrilled to hear that you found our service simple, fast, and easy to use — that’s exactly what we aim to deliver.
If you ever need assistance, feel free to reach out to us at contact@pdf-pro.io or call us at +44 20 8068 7193 (Monday to Saturday, 8am to 8pm).
Best regards,
The PDF-Pro Team
I found pdf-pro to be a convenient tool…
I found pdf-pro to be a convenient tool for managing PDF documents. The site is easy to navigate, and converting files is straightforward. However, I had issues with payment clarity that need addressing. Overall, it’s a good service that works well for most tasks, but a bit more transparency would improve the experience.
27 February 2025
Unprompted review
Reply from pdf-pro.io
Hi Meena,
Thank you so much for your kind words! 😊
We’re thrilled to hear that you found our service simple, fast, and easy to use — that’s exactly what we aim to deliver.
If you ever need assistance, feel free to reach out to us at contact@pdf-pro.io or call us at +44 20 8068 7193 (Monday to Saturday, 8am to 8pm).
Best regards,
The PDF-Pro Team
i paid for a 50p document and i got…
i paid for a 50p document and i got signed up for a subscription??? lol they will hear from my lawyers they are getting sued
26 March 2025
Unprompted review
Reply from pdf-pro.io
Hi Kacper Peczak,
We’re sorry to hear about your experience. We understand that unexpected charges can be frustrating.
Our service includes access through a no-commitment subscription, and the terms are presented during the sign-up process and confirmed by email. However, if anything was unclear or if you didn’t intend to subscribe, we’d be happy to review your case.
Please feel free to reach out to our support team at contact@pdf-pro.io or call us at +44 20 8068 7193 (Monday to Saturday, 8am to 8pm). We’re here to help.
Best regards,
The PDF-Pro.io Team
good experience
Very good service, simple and easy, it is also fast and it is really fine to use it
25 March 2025
Unprompted review
Reply from pdf-pro.io
Hi Silvia Baldi,
Thank you so much for your kind words! 😊
We’re thrilled to hear that you found our service simple, fast, and easy to use — that’s exactly what we aim to deliver.
If you ever need assistance, feel free to reach out to us at contact@pdf-pro.io or call us at +44 20 8068 7193 (Monday to Saturday, 8am to 8pm).
Best regards,
The PDF-Pro Team
Don’t use this tool!!!!!!!
I used this service only once, after 48 hours I was charged €40 for the monthly subscription because I had not read the conditions and it was my mistake. The next day I asked for my subscription to be canceled, as I could not access my profile on their site (be careful, they do it on purpose). The support answered me saying that they would immediately cancel my subscription and I would no longer be able to use their services. If you cancel my subscription immediately, I must be able to use the services until the end of the days I paid, alternatively reimburse me for the cost of the subscription since it cost me €40 for a day of use.
The worst service ever used, with customer support unable to do its job.
18 March 2025
Unprompted review
Reply from pdf-pro.io
Hi Michael Mosca,
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations.
Our service includes a trial period, during which users can try the platform without commitment. After that time, a monthly subscription is activated unless canceled, as stated during sign-up and in the confirmation email.
Regarding access after cancellation: once an account is canceled, access to the service is also deactivated to avoid any further billing. We understand that this may be frustrating and will pass your comments along to help improve our process and communication.
If you need help reviewing your case or have additional concerns, feel free to contact us at contact@pdf-pro.io or by phone at +44 20 8068 7193 (Monday to Saturday, 8am to 8pm).
Best regards,
The PDF-Pro Team
Subscription scam
I paid 50p to convert a single document. Unbeknown to me I was signed up to a subscription costing £39.90 per month. I only realised after paying for four months (£159.60) during which I did not use the service and was unaware that I was paying for it. Beware.
28 October 2024
Unprompted review
Reply from pdf-pro.io
Hi Jane Horricks,
Thank you for sharing your experience. We’re sorry to hear that you were unaware of the subscription charges.
Our service includes a 48-hour trial period, which allows users to try the platform without long-term commitment. After this period, a subscription is automatically activated, as outlined during the sign-up process and confirmed via email. That said, we understand how this could be missed and take your feedback seriously to improve clarity.
If you’d like us to look into your case or if you have any questions, please don’t hesitate to reach out to us at contact@pdf-pro.io or call us at +44 20 8068 7193 (Monday to Saturday, 8am to 8pm).
Kind regards,
The PDF-Pro Team
Warning TRUFFA
Warning: Avoid this website at all costs. I experienced serious issues with their service that amount to deceptive business practices. They charged my account immediately without providing the promised document or even allowing me to access my account properly.
The password reset function doesn't work, making it impossible to access the account I paid for. Despite multiple attempts to contact customer service, I've been unable to resolve these issues or cancel my subscription.
They continue to charge customers without delivering the promised services. I strongly advise anyone considering using this website to look elsewhere for PDF conversion services. This appears to be a systematic problem rather than an isolated incident, based on similar complaints I've seen from other users.
UPDATE: days later, the only communication received from the supplier was the response to my negative review.
in which they write the following: "Our service is designed to be transparent, with a low-cost trial clearly explained prior to payment. Users receive login details by email, and our platform is meant to be accessible at all times. If you were unable to reset your password or access your account, we sincerely apologize — that's absolutely not the experience we want to provide.
Please contact us again at contact pdf-pro.io or by phone at +44 20 8068 7193, Monday to Saturday, from 8 a.m. to 8 p.m. We'll prioritize your case and make sure it's reviewed thoroughly by our team."
Well, everything they say is false. DO NOT pay them 50 cents for a PDF conversion, since the reserved area does not exist, and the requested conversion is received via email from a hypothetical employee of the company, but it is evident that it is done with a free online tool. in fact it has the same inaccuracies.
I confirm after weeks that it is a fraudulent service.
19 March 2025
Unprompted review
Reply from pdf-pro.io
Hi Terzini Fabio,
Thank you for taking the time to share your experience — we’re truly sorry to hear about the difficulties you've encountered.
Our service is designed to be transparent, with a low-cost trial clearly explained prior to payment. Users receive login details by email, and our platform is meant to be accessible at all times. If you were unable to reset your password or access your account, we sincerely apologise — that’s absolutely not the experience we want to provide.
Please contact us again at contact@pdf-pro.io or by phone at +44 20 8068 7193, Monday to Saturday, from 8 a.m. to 8 p.m. We’ll prioritise your case and make sure it’s reviewed thoroughly by our team.
Kind regards,
The pdf-pro.io team
This is a scam website stay away they…
This is a scam website stay away they charge you straight away without even getting the initial document or sign in. It is a Scam!! Scam!! Contact them straight away if you signed up and cancel they will charge you without even giving you a document or sign in. The reset password does not work nothing works SCAM SCAM SCAM
18 March 2025
Unprompted review
Reply from pdf-pro.io
Hi there,
We’re sorry to hear about your experience and appreciate you taking the time to share your concerns.
Our service offers a trial for a small fee, with access to the tools and documents available after sign-up. The subscription terms are clearly displayed before payment, and users receive a confirmation email with login details. If you experienced difficulties signing in or resetting your password, we sincerely apologise and would like to help resolve this as quickly as possible.
Please contact our support team at contact@pdf-pro.io or call us at +44 20 8068 7193, Monday to Saturday, from 8 a.m. to 8 p.m. We’ll be happy to assist you directly.
Kind regards,
The pdf-pro.io team
recommended
great tool for digital sign, user friendly, gives you the opportunity to try it for 48h at just 50cent.
recommended
13 March 2025
Unprompted review
Reply from pdf-pro.io
Hello Marco,
Thank you for your recommendation! 😊 We're delighted to hear that you found our digital signing tool user-friendly and useful.
If you ever need assistance, feel free to reach out to our support team at +44 20 8068 7193 (Monday to Saturday, 8 AM to 8 PM) or via email at contact@pdf-pro.io.
Best regards,
The PDF-Pro Team
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