PC Specialist Ltd Reviews 

47,198
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 2,449 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the straightforward website and intuitive configuration process, making it very easy to build custom computers tailored to exact specifications. Buyers also highlight the exceptional service, noting that delivery times are remarkably fast and items arrive extremely well-packed to prevent any potential damage. Some reviewers were not happy with hardware faults, reporting that systems occasionally arrived with loose internal components or stopped working properly shortly after delivery. A few consumers additionally mentioned encountering unexpected performance slowdowns or experiencing prolonged delays when attempting to process repairs or returns.

What people talk about most

Product

Clients share positive opinions on product, highlighting that the computers arrive quickly and work as... See more

Quality

Reviewers highlight positive aspects of quality, noting that the machines arrive well-packed and feature... See more

Delivery service

Customers consistently note positive experiences with delivery service, often highlighting prompt and swift... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the intuitive interface and smooth... See more

Service

Users describe positive interactions with service, highlighting exceptional and professional experiences from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recommended service. Several options to build your own PC or laptop to the spec you require. Good after sales service too as I had some questions regarding getting the MS Office software purchased wit... See more

Rated 5 out of 5 stars

My computer has been up and running perfectly for the first couple of weeks since arrival! Pcspecialist provided a bespoke custom build gaming computer for me with all my chosen preferred hardware pie... See more

Rated 5 out of 5 stars

Very good service from start to finish. I was kept informed all the way through the build and testing process. The PC arrived quicker than I expected (on a Sunday) with the correct spec and working as... See more

Rated 5 out of 5 stars

Great service all round. Helpful answers to questions before ordering. Order processed and dispatched really fast even though it was a custom build. Delivery all good and system is exactly as expecte... See more


Company details

  1. Gaming service Provider
  2. Computer Store

About PC Specialist Ltd

Written by the company

PCSpecialist are Europe’s leading system integrator, specialising in build to order PCs, Laptops, AIOs and Servers. We focus on building high-performance systems for enthusiasts, gamers & professionals.
Established in 2003 in the United Kingdom, we speak 8 languages and supply computers to over 30 countries across Europe. We have registered branches in France, Italy and Spain, a subsidiary in Germany and we are registered for VAT in 13 countries.

UNBOXING PC SPECIALIST

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

47K reviews

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Replied to 99% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(47,198)

2,383 reviews in the last 12 months

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Rated 5 out of 5 stars

Second laptop from PCSpecialist

Second laptop from PCSpecialist — absolutely brilliant!

This is my second custom-built laptop from PCSpecialist, and I’m absolutely delighted with it.

The build quality is fantastic, and the laptop itself is a real piece of art. It’s a great feeling getting a machine built exactly how you want it. Highly recommended, and an easy five stars from me!

12 September 2026
Unprompted review
Rated 5 out of 5 stars

Professional Company

I purchased a PC from these Guys 2 years ago and it has to be said I have had problems with it, however, the fault was with the Intel i9 processor chip. My PC was returned quite some time ago and had a replacement chip fitted as the original one became unusable, I recently had issues again and suspected it was yet another bad processor and returned it. I will admit I became quite upset as I am a pensioner and purchased the machine to use during my retirement but long story short there were no faulty parts this time, the fault was excessive amounts of dust that had become attached to the fan and GPU which was invisible to Me but now I know where to look so lesson learned, they have cleaned it,serviced it and I await its return. They are very professional and have been sympathetic and understanding throughout the issues. My PC did go missing for 6 days but that was due to a mix up at the DPD depot. Goog job Guys, you have restored my faith in Human Nature.

26 August 2026
Unprompted review
Rated 5 out of 5 stars

Machine arrived next day as promised

Machine arrived next day as promised. Excellent packaging.

Great looking machine with colourful lights and very quick. Plays all the games we need.

Will tell friends and colleges to use them.

25 August 2026
Unprompted review
Rated 5 out of 5 stars

So well handled and executed

So well handled and executed, an issue arose with my graphics card and it was sorted within hours, and did not affect the building time. Very swift delivery and well communicated when a component was arriving separately. Will 100% be coming back

10 September 2026
Unprompted review
Rated 5 out of 5 stars

The website was really easy to use and…

The website was really easy to use and very informative. I bought a pre built PC, but the parts information was very helpful. Very good price. To top it off, I received the PC the very next day. Easy to set up and get running. Running my games on Ultra settings and PC is very smooth. Thank you PCSPECIALIST

9 September 2026
Unprompted review
Rated 1 out of 5 stars

Not worth the money

1st Pc came built poorly, cooling was always an issue and wiring was badly done and badly tidied.

2nd PC came with parts not fitted correctly, hardware not working and the case arrived in a filthy state

2 September 2026
Unprompted review
PC Specialist Ltd logo

Reply from PC Specialist Ltd

Hello,

Thank you for your review.

We are sorry to hear this, and wish to understand this further, but we don't appear to have your order details at this time.

We will request these from you, and once we hear back, be rest assured that we will review this further.

Kind regards,
PCSpecialist

Rated 5 out of 5 stars

Great service all round.

Great service all round.
Helpful answers to questions before ordering. Order processed and dispatched really fast even though it was a custom build. Delivery all good and system is exactly as expected. Thank you guys x

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Happy

The laptop arrived quickly and worked straight out of the box

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Very simple and intuitive process to…

Very simple and intuitive process to build my own custom PC to my desired specifications. All aspects of the process including the building of the PC and its delivery were well communicated throughout. Very happy with my PC

20 August 2026
Unprompted review
Rated 5 out of 5 stars

Great range of parts and quick delivery

Great range of parts and any mismatch is highlighted as you select them. Finance was quick and easy to arrange and from the time the order was placed there was updates on its build. From then it was only a couple of days to delivery. I've used PC Specialist before and would do so again.

8 September 2026
Unprompted review
Rated 5 out of 5 stars

Terrific

The PC is terrific, it was a pleasure putting the spec together, and the company put it together and delivered very promptly.

20 August 2026
Unprompted review
Rated 5 out of 5 stars

I have just taken delivery of the third…

I have just taken delivery of the third computer that I have ordered from PC Specialist. My first order from PCS was in May 2013 when I ordered a workstation, type computer with a Xeon CPU which was still working in May 2024, having done about 28,000 hours!
My second order was for a small laptop in June 2024 which continues to work well today.
My third order was on 12/08/26 when I ordered a very high end desktop to be used for trading on the financial & crypto markets. PCS even agreed to order in the the Corsair ICUE LINK case fans which they did not have in stock, but which I asked them to install in the new build. The new desktop was built in 4 working days and I am sure that it will serve my purposes well, based on my previous experiences with PCS.
So PCS is my first choice whenever I want to purchase a new computer, because their website is excellent and clearcut for configuring & selecting the various parts for a new build, far better than the opposition in my humble opinion. In addition, I have found the HelpDesk to be very supportive.

8 September 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional experience from initial…

Exceptional experience from initial ordering (through an incredibly intuitive interface), automated tracking and delivery receipt when expected.

Set up was straight forward, and the machine (as expected) is flawless.

One minor point is I was provided with multiple types of power cables for my monitors (EU and non-EU) - a quick check before ordering would prevent these from being wasted (there may have been an option I overlooked in my excitement to finalise the order... not a huge deal).

Overall very happy, and will gladly use PC Specialist again in future.

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely Excellent Service

Absolutely Excellent Service

I recently bought a gaming PC from PCSpecialist for my son, spending just over £2,200, and I honestly couldn’t be happier with the whole experience.

The service was excellent from start to finish. The website was easy to use, ordering was straightforward, and the delivery was unbelievably quick. I paid for the PC at around 5pm and it arrived before 10am the following morning! Less than 24 hours from ordering to having it at the door, I genuinely couldn’t believe it.

Most importantly, the PC itself is fantastic. It looks brilliant, was perfectly presented and has run flawlessly from the moment we switched it on. My son is absolutely delighted with it.

When you’re spending this sort of money on a PC, you want to feel confident that you’ve bought from the right company, and PCSpecialist certainly delivered.

Excellent product, excellent communication and exceptional delivery. A genuinely great all-round service and I wouldn’t hesitate to use PCSpecialist again.

Highly recommended.

25 August 2026
Unprompted review
Rated 5 out of 5 stars

This is the third machine I have had PC…

This is the third machine I have had PC Specialist build. I guess that alone should attest to my experience and the trust I have placed in them. I am a graphic designer and require a reasonably high-spec machine, not quite 4K gaming standard, but good enough to run photo-editing software, AI apps, and 3D modeling. Every time, I have had a machine that works perfectly and gives years of service. My previous machine was in use for 8 years, and I only had to upgrade due to the memory-hungry nature of recent image rendering and AI apps.
I had a very helpful tech at PCS help me put together the right components for the build, and once the order was placed, I had the new machine delivered within 5 days. Very well-packed and Easy to set up.
I am one very pleased customer and when I need another machine, I will be back.

7 September 2026
Unprompted review

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