PCS LEGAL Reviews 

5,268
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 807 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally efficient, friendly, and deeply helpful throughout the entire property buying and selling journey. Consumers truly appreciate the clear communication, professional guidance, and quick responses that consistently turned potentially stressful transactions into smooth and reassuring experiences. However, some people mentioned experiencing frustrating delays, unhelpful communication, and poor responsiveness from certain case handlers during their property matters. A few reviewers also felt unsupported during difficult moments, noting that ignored emails and a lack of proactive updates made their situations considerably harder.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, efficiency, and... See more

Service

Consumers find service to be positive, noting that the conveyancing process is well-managed and organized.... See more

Customer service

Clients share positive opinions on customer_service, noting clear communication and professional support... See more

Response time

Customers had ambiguous experiences with response_time, reflecting deeply split opinions on communication... See more

User experience

Reviewers highlight positive aspects of user_experience, noting that the overall transaction is... See more

Reviews shaping this summary

Rated 4 out of 5 stars

First time buyers in the UK. PCS legal were assigned to us as we were unsure of a solicitor to use. I found Adam to be friendly, efficient and responsive to my requests. At times it was hard to get ho... See more

Company replied

Rated 4 out of 5 stars

The service provided from PCS legal was in comparison to other solicitors I have used very good. Communication was fairly prompt and concerns addressed within a good time frame. My only issue was the... See more

Company replied

Rated 5 out of 5 stars

We have just completed and whole process stress free due to such a great team. From the first call taken by the friendly receptionists, Mia answering all our questions professionally and courteousl... See more

Company replied

Rated 5 out of 5 stars

The staff of PCS are efficient, friendly, understanding helping two old people with patience and kindness. We had previously been trying to buy another property 6 months down the line the seller put... See more

Company replied


Company details

  1. Real Estate Attorney
  2. Conveyancer
  3. Estate Planning Attorney
  4. Lawyer

About PCS LEGAL

Written by the company

Here at PCS Legal we are committed to ensuring all clients receive the highest possible standard of advice and service.

Buying and selling property is one of the biggest and most stressful things you can do and we therefore aim to take the stress and inconvenience away from you, making your property our priority.

Our staff are dedicated and highly trained in dealing with all aspects of your proposed transaction whatever the circumstances may be. Our welcoming, cooperative and fully qualified staff are always on hand to answer any questions you may have regarding your transaction.

We provide a fast and efficient service with a free, no obligation quotation at your request.

We have offices based in Basildon, Ongar, Wickford, Rayleigh, London and Harlow. Get An Estimate Contact Us Make A Will

A Year To Celebrate!

Written by the company

In 2024, PCS Legal has been proud to receive 8 incredible awards, including 3 prestigious ESTAS and the Mental Health & Wellbeing Award at the Modern Law Awards! These achievements reflect the dedication and hard work of our staff and the trust and satisfaction of our clients.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(5,268)

795 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service on difficult sale

I cannot recommend Ruzin and the team highly enough for helping me to get an extremely awkward property transaction over the line. Really appreciated the attention to detail and swift responses at every stage.

2 July 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Hannah,

Thank you for your 5-star review.

We are thrilled to hear Ruzin and the team provided you with an excellent level of service during your transaction.

We will make sure they take the time to read your feedback.

Kind regards
PCS Legal

Rated 5 out of 5 stars

We had a really positive experience…

We had a really positive experience using PCS legal as our solicitors for buying our first flat. Our case handler Caroline was great and when it turned out that the seller had a short deadline to complete, Caroline helped us get everything sorted quickly and we managed to complete on time!:) anytime I spoke to anyone else on the team (either calling reception or the other people helping with our case thwy we’re always very helpful and nice too!

30 June 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Cerys.

Thank you for your 5-star review.

We are thrilled to hear Caroline and her team provided you with an excellent level of service during your transaction.

We will make sure they take the time to read your feedback.

Kind regards
PCS Legal

Rated 5 out of 5 stars

We used PCS legal for our house sale…

We used PCS legal for our house sale and Liam handled our case. He was always easy to get hold of, responsive to emails and helped our sale go through without a hitch. I would recommend them for a house sale.

30 June 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Laura.

Thank you for your 5-star review.

We are thrilled to hear Liam provided you with an excellent level of service during your transaction.

We will make sure he take the time to read your feedback.

Kind regards
PCS Legal

Rated 5 out of 5 stars

Quite an experience and thorough…

Quite an experience and thorough documentations of my conveyance to ensure your property purchase is legal and right procedure. If you want the your property purchase to be well legally bounded and lawful with rest of mind in the future, then go to PCS Legals. The staff are polite, listening, explicit and supportive. They are accurate in the date of their transactions, no disappointment and ensure you get the right rate and lowest solicitor charge. My experience being first time buyer, though new, but quite a journey that PCS Legal was able to go through with me and I thank them a lot for the success of exchange of contract on the date they said it will be completed.

30 June 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Kenny,

Thank you for your 5-star review.

We are thrilled to hear the team provided you with an excellent level of service during your transaction.

We will make sure they take the time to read your feedback.

Kind regards
PCS Legal

Rated 5 out of 5 stars

This was our first house purchase and…

This was our first house purchase and it went very well!

15 May 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear AT.

Thank you for your feedback.

We are so pleased to hear that we provided such an excellent level of service during your transaction.

Kind regards
PCS Legal

Rated 5 out of 5 stars

Professional and Prompt Service

PCS legal made a very stressful situation into a smooth, hassle free and ultimately, speedy house move. I highly recommend them for your conveyancing needs.

26 June 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Melek

Thank you for your 5-star review.

We are thrilled to hear the team provided you with an excellent level of service during your transaction.

We will make sure they take the time to read your feedback.

Kind regards
PCS Legal

Rated 2 out of 5 stars

Poor service from start to finish

Poor service from start to finish. Would not recommend to anyone as caused so much stress. Constantly chasing for updates and poor communication. Everything that needed to be done was done after we had to contact them to get things moving along. DO NOT USE PCS LEGAL!

29 May 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Clarissa,

We note your comments regarding communication, response times, and the progression of your transaction. We appreciate that property transactions can be stressful, and we acknowledge the concerns you have raised about your experience.

We note that you previously raised a formal complaint, which has been fully investigated and responded to in line with our complaints procedure.

While we are unable to comment on the specific details of your matter in a public forum, property transactions can involve a range of factors which may affect progression and timescales.

All feedback is considered as part of our ongoing review of service standards and processes. If you remain dissatisfied with the outcome of your complaint, the relevant escalation rights were provided in our final response letter.

Thank you again for your feedback.

Kind regards,
PCS Legal.

Rated 5 out of 5 stars

I had a very positive experience…

I had a very positive experience working with PCS Legal. The team was professional, responsive, and kept me informed throughout the process.

A special thanks to Megan, who was always courteous, approachable, and quick to respond to any questions or updates.

The communication was clear from start to finish, and I always felt that my matter was being handled with care and professionalism.

I would happily recommend PCS Legal to anyone looking for a reliable and efficient conveyancing team.

29 June 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Digpal,

Thank you for your 5-star review!

We are thrilled to hear that Megan and the rest of the team provided you with an excellent level of service during your transaction.

We will make sure they take the time to read your feedback.

Kind regards,
PCS Legal

Rated 5 out of 5 stars

Leah is one of a kind conveyancer you don’t find often!

Leah Snowden is a one of a kind conveyancer who does genuinely care about getting you to the finish line. By no means was the property I bought an easy transaction and after a long time of going back and forward and waiting for the other side to respond we got there in the end. Not only am I a first time buyer but an estate agent who deals with conveyancers day in and day out and you will not come across a more proactive solicitor than Leah. Hand on heart cannot thank her enough - PCS Legal are extremely lucky to have her.

29 June 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Hannah,

We really appreciate you taking the time to leave your feedback on your recent transaction. It is great to hear that Leah provided such an excellent level of service.

We will make sure she reads your review.

Kind regards,
PCS Legal

Rated 5 out of 5 stars

Excellent service

Excellent service. I was kept informed at all steps of the process. Nadine and Martyna were both friendly and helpful. The sellers were somewhat awkward, but pcslegal remained firm and made sure everything went through smoothly

22 May 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Nathan,

We really appreciate you taking the time to leave your feedback on your recent transaction. It is great to hear that Nadine and Martyna provided such an excellent level of service.

We will make sure they read your review.

Kind regards,
PCS Legal

Rated 1 out of 5 stars

Appalling

Appalling, the Omega team were unprofessional, uncommunicative and incompetent. See Reddit for unsolicited reviews - my review has previously been blocked by PCS. If you want to sell your property do not use this company. I have serious concerns about their data security and understanding of GDPR.

8 June 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Frances,

We take comments of this nature seriously and have reviewed our records. However, based on the information available to us, we have been unable to identify you as a client of PCS Legal.

As a result, we are unable to investigate the matters raised or comment on the circumstances described in your review, including the assertions made regarding data protection.

We would welcome the opportunity to look into your concerns further and invite you to contact our Client Care team with sufficient information to enable us to locate the relevant matter.

Further information regarding our complaints procedure can be found at www.pcslegal.co.uk/complaints.

Kind regards,
PCS Legal

Rated 5 out of 5 stars

So I was in a buying only position and…

So I was in a buying only position and the estate agents all try to get you to use their conveyancing solicitors at a hefty price just to make it easier for them. They will tell you it’s faster but it’s not.
I chose PCS legal because they had a competitive quote and I do not regret choosing them, they were fantastic, very helpful and experienced.

24 June 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Ian.

Thank you for your feedback. We are so pleased to hear we provided such an excellent level of service during your transaction.

Kind regards
PCS Legal

Rated 5 out of 5 stars

Lauren Nicholson-Flodin - thank you!!

I can't thank Lauren Nicholson-Flodin enough. She has been the best solicitor I have ever dealt with. Incredibly reliable, patient and resourceful in dealing with every aspect of our complicated sale process. So often delays on solicitors sides are a cause of stress for sellers but Lauren has always kept us up to date, responded within short time frames and covered so many curveballs with our sale (eg help to buy, building service management complications, council delays, mortgage lender coordination and difficult buyers enquiries). She has handled everything with ease and positivity.

We can't thank or recommend her more highly. Many many thanks!

26 June 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Jill.

Thank you for your feedback. We are so pleased to hear Lauren provided such an excellent level of service during your transaction.

We will make sure she takes the time to read your review.

Kind regards
PCS Legal

Rated 5 out of 5 stars

Used PCS Legal for the purchase of our…

Used PCS Legal for the purchase of our new home at the end of October 2025.
Apart from a few hiccups during the process, not the fault of PCS, our Conveyancing was dealt with in a friendly and professional way. Particular thanks to Megan Lambert who was particularly helpful throughout and has helped since completion with certain aspects of our purchase.

30 October 2025
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Mr A Croxford.

Thank you for your 5-star review.

We are thrilled to hear Megan and the rest of the team provided you with an excellent level of service during your transaction.

We will make sure they take the time to read your feedback.

Kind regards
PCS Legal

Rated 5 out of 5 stars

Leah Snowden

Leah was absolutely brilliant in her handling of a New Build Purchase that she oversaw for my son. There were continual difficulties with the developers but she was persistant in getting the case to completion.

26 June 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Tim.

Thank you for your feedback.

We are so pleased to hear Leah provided such an excellent level of service during your transaction.

We will make sure she takes the time to read your review.

Kind regards
PCS Legal

Rated 5 out of 5 stars

Top Legal Firm!

PCS Legal stepped in when my original solicitor went bankrupt. They were fantastic from the start: really efficient, friendly and helpful. I had complete faith in them. Particularly Leah Snowden, who handled my case. Plus, they dont charge extortionate rates. I highly recommend this firm.

23 June 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Ms Niya Hill.

Thank you for your feedback.

We are so pleased to hear Leah and the team provided such an excellent level of service during your transaction

We will make sure they take the time to read your review.

Kind regards
PCS Legal

Rated 5 out of 5 stars

Highly Recomdation for PSC Legal

Here's a polished version of your message, suitable as a testimonial or review:

> Our case and the entire documentation process for the funds were quite complicated. However, the PCS Legal team was incredibly supportive and cooperative throughout the entire process. They even went the extra mile by arranging a Hindi-speaking team member so that our parents could communicate comfortably during the verification process. Their professionalism, patience, and dedication made what could have been a stressful experience feel smooth and hassle-free. We are truly grateful for their excellent service and would highly recommend PCS Legal to anyone going through the house-buying process.

25 June 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Rohan.

Thank you for your feedback.

We are so pleased to hear the team provided such an excellent level of service during your transaction.

We will make sure they take the time to read your review

Kind regards
PCS Legal

Rated 5 out of 5 stars

experienced landlords

We are experienced landlords and PCS Legal were nominated to us, for a property that was sold at auction. Their service was very good and we were kept informed throughout the conveyancing process and they were totally transparent
Also, they kept the pressure on the Buyers solicitors and were complicit in ensuring a reasonably quick completion

25 June 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Nicky,

We really appreciate you taking the time to leave your feedback on your recent transaction. It is great to hear that we provided such an excellent level of service.

Kind regards,
PCS Legal

Rated 5 out of 5 stars

Extremely professional

Extremely professional, guidance provided at every step. Special mention: Mr Daman Singh.

24 June 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Purva,

Thank you for your feedback. We are so pleased to hear Daman provided such an excellent level of service during your transaction.

We will make sure he takes the time to read your review.

Kind regards
PCS Legal

Rated 5 out of 5 stars

Professional, informative and efficient

We chose PCS Legal as they were most competitively priced. I mainly dealt with Leah and Kate within the Mulberry Team in Essex. I am very impressed with how efficiently they handled our new build shared ownership file. They answered all of my questions professionally and efficiently which eased my anxiety. All communication was very informative. By far the best solicitors I've used so far. Would 100% recommend.

24 June 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Ellie,

Thank you for your 5-star review. We are thrilled to hear Leah and Kate provided you with an excellent level of service during your transaction.

We will make sure they take the time to read your feedback.

Kind regards
PCS Legal

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look