Very helpful response to an initial email. Subsequently very helpful on the phone explaining products and relevant alternatives. Product delivered promptly and politely although not yet installed... See more
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Review summary
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Great service. I ordered two items separately - it was my mistake - and I therefore paid for delivery twice. Without prompting the company noticed this and combined the orders and refunded the duplica... See more
Company replied
The products - hinges and tracking rollers for new wooden doors for my garage - look strong and robust and the tracking roller worked perfectly in the old track so I am very pleased with them. They we... See more
Company replied
I was really surprised to get an upgraded like for like sliding door rail etc for what was a very old model,fitted perfectly and now supporting a much heavier door with ease. The staff I spok... See more
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Company details
Written by the company
Our expertly designed sliding and folding door hardware systems are perfect for saving space, increasing natural light, creating flexible spaces and providing hard wearing solutions for virtually any type of application. Applications include wardrobe & cupboard doors, pocket doors, exterior doors, room dividers, office partitions, large heavy duty applications as well as bespoke systems. Wherever a sliding or folding door can work, we offer a solution.
Designing and Manufacturing Since 1921
Written by the company
- As a designer and manufacturer of sliding door hardware since 1921, it's safe to say that our expertise in this area is of the highest standard.
- Our offices, people, technology, materials and tooling may have all changed over the course of almost a century but the Henderson ethos of how we design and manufacture our products has remained the same and is testament to our success today. P C Henderson manufactures to strict quality standards of BS EN ISO 9001.
- Impressive Product Range
- From small 9kg siding hatch doors to 8000kg large industrial doors - our range of hardware caters for projects of all sizes. With over 60 different hardware products, interior and exterior options, top hung and bottom rolling support options, along with a huge range of accessories - our vast product range is difficult to surpass. Wherever a sliding or folding door can work, we offer a solution.
Buy online today!
Next day delivery available.
Over 60 products to choose from for virtually any application.
Contact info
Durham Road, DH6 5NG , Co. Durham, United Kingdom
- +44 (0) 191 377 7345
- sales@pchenderson.com
- pchenderson.com
4.7
Excellent
799 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from P C Henderson
Hello Alan,
Thanks for the 5-star review. it is great to hear you were pleased with the service and delivery time when ordering spare parts for your Henderson garage door.
P C Henderson Team
P C Henderson Customer Service 5 Stars
The Customer Service we have received from P C Henderson has been brilliant. The speedy specific assistance we received in ensuring that we were able to return an incorrect order I made on behalf of our Buider without any quibble and then order the correct item was very much appreciated.Big thanks and would highly recommend this company.
4 August 2025
Unprompted review
Reply from P C Henderson
Hello Robin,
Thank you for taking the time to leave us a 5-star review, we really appreciate you taking the time to do so. We are glad to hear that we were able to help resolve the issue that you had and that you would recommend our company.
P C Henderson Team
Reply from P C Henderson
Hello James,
Thank you for the 5-tar review, it is great to hear the parts arrived promptly when ordering spares for your Henderson garage door.
P C Henderson Team
I ordered the pocket door kit and lock…
I ordered the pocket door kit and lock and was delivered the following day.
Now fitted and looking great.
3 July 2025
Reply from P C Henderson
Hello Alan,
Thank you for taking the time to leave us a 5-star review. It is great to hear your products arrived promptly and that you have them installed and looking great!
P C Henderson Team
Good price and Fast delivery
Exactly what was needed to repair garage door. Good price and fast delivery.
6 July 2025
Reply from P C Henderson
Hello Rosemarie,
Thanks for taking the time to leave us a 5-star review, we really appreciate it. We are pleased to hear you were happy with both the price and delivery, when ordering spare parts for your Henderson garage door.
P C Henderson Team
Good quality product
Order was made easily and item arrived promptly. Was a bit pricey but the quality was worth it.
4 July 2025
Reply from P C Henderson
Hello Laura,
Thank you for the 5-star review, we really appreciate you taking the time. It is great to hear you were pleased with the delivery time. With regards to the price, we do try to keep our pricing to a minimum and garage door spares have had less than a 10% increase in the last 17 years. However it is good that you found the quality was worth the price.
P C Henderson Team
Obtained what I needed without any…
Obtained what I needed without any fuss.
That's all I require.
2 July 2025
Reply from P C Henderson
Hello Brian,
Thanks for the 5-star review, it is good to hear you were able to get what you wanted without any fuss when ordering spare parts for your Henderson garage door.
P C Henderson Team
Faulty spare sent which was…
Faulty spare sent which was disappointing, but customer care quick and efficient.
22 June 2025
Reply from P C Henderson
Hello Marc,
Thank you for the review and apologies for any inconvenience caused by receiving a sub-standard item. These things can happen from time to time, we do have QC checks in place but on such high moving items it is impossible to do 100% checks. We did offer to replace free of charge, however you chose to take the refund and keep the part.
P C Henderson Team
Reply from P C Henderson
Hi Liam,
Thanks for the 5-star review. It is great to hear you found the order process easy and the delivery quick when ordering parts for your Henderson garage door.
P C Henderson Team
prompt delivery.spot on.
15 June 2025
Reply from P C Henderson
Hello Peter,
Thank you for the 5-star review, it is great to hear you were pleased with the delivery time when ordering spare parts for your Henderson garage door.
P C Henderson Team
Good quality robust products
The products - hinges and tracking rollers for new wooden doors for my garage - look strong and robust and the tracking roller worked perfectly in the old track so I am very pleased with them. They were well packed and came according to the time schedule. I definitely recommend Henderson for such products
16 June 2025
Reply from P C Henderson
Hello Penny,
Thanks for taking the time to leave us a 5-star review. It is really great to hear that you were happy with the product and delivery time and that you would recommend as a company.
P C Henderson Team
Part delivery time was wrong
Part delivery time was given, did not arrive when suggested the delivery was by royal mail and when asked about delay to customer services manager further information was given and delivery took place albeit still with a delay.
15 June 2025
Reply from P C Henderson
Hello,
Thanks for taking the time to leave us a review, we really appreciate the feedback. Unfortunately, once the goods leave us the delivery time is outside of our control and in the hands of the delivery service, you placed the order at 14:22 on the 15th and the goods left us the next day via Royal Mail First Class, which should be the next working day delivery to you. We can only apologise that on this occasion thy failed on their delivery time.
P C Henderson Team
Fast postage
15 June 2025
Reply from P C Henderson
Hello,
Thanks for leaving a review, it is good to hear that you were happy with the delivery time.
P C Henderson Team
Reply from P C Henderson
Hello Steve,
Thanks for taking the time to leave us a 5-star review. It is great to hear your Henderson garage door is back to working like new.
P C Henderson Team
Fast and efficient delivery and good…
Fast and efficient delivery and good quality product
4 June 2025
Reply from P C Henderson
Hello Duncan,
Thanks for the 5-star review, we appreciate you taking the time. It is great to hear you were happy with the delivery time and the product.
P C Henderson Team
Reply from P C Henderson
Hello Tony,
Thanks for taking the time to leave us a 5-star review, we really appreciate it. we are pleased to hear you were happy with the product and delivery time when ordering spare parts for your Henderson garage door.
P C Henderson Team
Top Quality
Great Advice
Top equipment
Fast delivery
Couldn't ask for more.
Pensioners discount would have been appreciated.
23 May 2025
Reply from P C Henderson
Hello Doug,
Thanks for the 5-star review, we rally appreciate it. We are pleased to hear that you were happy with the advice offered, the product and the delivery time.
P C Henderson Team
Reply from P C Henderson
Hello Jason
Thank you for leaving us a 5-star review, it is great to hear the delivery of your garage door handle was sooner than expected.
P C Henderson Team
Fast Service, worked fine, Instructions missing
New wire and latch were fine, no clear instructions on how to use the 2 eyelet tensioner, ended up using another wire clamp instead from a neighbour. Some instructions would have been useful.
22 May 2025
Reply from P C Henderson
Hello Simon,
Thank you for the 4-star review and the feedback, we appreciate it. The garage door lock cable and latch are one of the few products we do not supply installation instructions for as in the majority of cases the old one needs to be removed and so the installation process should be just that in reverse. We value your feedback however, and will look at drawing up some instructions for the future.
P C Henderson Team
Reply from P C Henderson
Hello Roger,
Thank you for leaving us a 5-star review. It is great to hear you were happy with the product and delivery time when ordering spare parts for your Henderson garage door.
P C Henderson Team
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