Very helpful response to an initial email. Subsequently very helpful on the phone explaining products and relevant alternatives. Product delivered promptly and politely although not yet installed... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Great service. I ordered two items separately - it was my mistake - and I therefore paid for delivery twice. Without prompting the company noticed this and combined the orders and refunded the duplica... See more
Company replied
The products - hinges and tracking rollers for new wooden doors for my garage - look strong and robust and the tracking roller worked perfectly in the old track so I am very pleased with them. They we... See more
Company replied
I was really surprised to get an upgraded like for like sliding door rail etc for what was a very old model,fitted perfectly and now supporting a much heavier door with ease. The staff I spok... See more
Company replied
Company details
Written by the company
Our expertly designed sliding and folding door hardware systems are perfect for saving space, increasing natural light, creating flexible spaces and providing hard wearing solutions for virtually any type of application. Applications include wardrobe & cupboard doors, pocket doors, exterior doors, room dividers, office partitions, large heavy duty applications as well as bespoke systems. Wherever a sliding or folding door can work, we offer a solution.
Designing and Manufacturing Since 1921
Written by the company
- As a designer and manufacturer of sliding door hardware since 1921, it's safe to say that our expertise in this area is of the highest standard.
- Our offices, people, technology, materials and tooling may have all changed over the course of almost a century but the Henderson ethos of how we design and manufacture our products has remained the same and is testament to our success today. P C Henderson manufactures to strict quality standards of BS EN ISO 9001.
- Impressive Product Range
- From small 9kg siding hatch doors to 8000kg large industrial doors - our range of hardware caters for projects of all sizes. With over 60 different hardware products, interior and exterior options, top hung and bottom rolling support options, along with a huge range of accessories - our vast product range is difficult to surpass. Wherever a sliding or folding door can work, we offer a solution.
Buy online today!
Next day delivery available.
Over 60 products to choose from for virtually any application.
Contact info
Durham Road, DH6 5NG , Co. Durham, United Kingdom
- +44 (0) 191 377 7345
- sales@pchenderson.com
- pchenderson.com
4.7
Excellent
799 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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The service and response to my order…
The service and response to my order was excellent, will definitely use you again
12 September 2025
Reply from P C Henderson
Hello Stephen,
Thanks for the 5-star review, we really appreciate you taking the time. It is great to hear you were pleased with the service and would use our company again.
P C Henderson Team
Easy to order online and arrived…
Easy to order online and arrived incredibly quick
12 September 2025
Reply from P C Henderson
Hello Lee,
Thanks for taking the time to leave us a 5-star
review, we really appreciate it. We are pleased to hear you were happy with the ordering process and the speed of delivery when ordering spare parts for your garage door.
P C Henderson Team.
Reliable company
The order was processed in a very professional way, there was a problem with the courier, but Henderson sorted it within 24 hours.
5 September 2025
Reply from P C Henderson
Hello Ian,
Thank you for taking the time to leave us a review, we appreciate it. We are sorry to hear there was an issue with the delivery, unfortunately once the goods leave here then it is in the hands of the carrier and outside our control. It is good to hear that were were able to quickly send a free of charge replacement for the goods lost in transit.
P C Henderson Team
Wow. 10 year warranty and great service
These people know their stuff. Bought a sliding marathon door from them that I couldn't find an equivalent of anywhere else. Happy with the price and the quality.
Since purchase they've helped twice many years later. The first time to send me some grease to oil the mechanism and more recently to send me replacement door pulls. 10 year warranty. Awesome.
Thanks Abbi and Thanks John
25 September 2025
Unprompted review
Reply from P C Henderson
Hello Michael,
Thanks for taking the time to leave us a 5-star review. We really appreciate it and it is great to hear we were able to help. We will pass on your thanks Abbi & John
P C Henderson Team
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
I cannot praise P C Henderson Ltd highly enough. I had the absolute pleasure of dealing with John Suddes, Customer Service Manager, and the service I received was nothing short of outstanding.
John was incredibly helpful, highly knowledgeable, and went above and beyond to ensure everything was resolved quickly and efficiently. His professionalism and expertise shone through at every stage, making the whole experience smooth and stress-free.
It is rare these days to find customer service of this calibre – truly extraordinary. Without hesitation, I would rate my experience a full 5 stars. Thank you, John, for setting such a high standard of care and support.
18 September 2025
Unprompted review
Reply from P C Henderson
Hello Howard,
Thank you for taking the time to leave a 5-star review, we really appreciate it and will pass on your very kind comments to John. It is great to hear you were pleased with the service you received.
P C Henderson Team
Efficient and quick to arrive.
21 August 2025
Reply from P C Henderson
Hello Helen,
Thanks for taking the time to leave us a 5-star review, we really appreciate it. We are pleased to hear you were happy with the delivery time for your order.
P C Henderson Team
Reply from P C Henderson
Hi Rebecca,
Thanks for the 5-star review, we really appreciate it and it is great to hear you were happy with both the service and products.
P C Henderson Team
Great personal service
18 August 2025
Reply from P C Henderson
Hello Robert,
Thanks for taking the time to leave us a 5-star review we really appreciate it. We are pleased to hear you were happy with the service when ordering parts for your Henderson garage door.
P C Henderson Team
Parts delivered on time
25 August 2025
Reply from P C Henderson
Hello Karl,
Thanks for the 5-star review, we appreciate it and it is great to hear that the parts for your Henderson garage door arrived quickly.
P C Henderson Team
3m sliding door kit
Pc Henderson advertised a 3m sliding door kit with soft closers on for the best price I could find on the internet. They originally emailed me to say the item wasn’t in stock but it turned up the next day! The ironmongery is excellent quality and now my 1.2m wide solid oak and glass door glides smoothly across the opening. And the soft closers stop my kids from destroying it! Perfect.
24 August 2025
Reply from P C Henderson
Hello Christopher,
Thanks for taking the time to leave us a 5-star review, we really appreciate it and it is great to hear we were able to get it to you quickly and that your door is up and running well.
P C Henderson Team
Helpful customer service
Easy to use website, helpful customer service by email. Prompt delivery. Haven’t used product yet, so cannot comment on quality.
14 August 2025
Reply from P C Henderson
Hello Elizabeth,
Thank you for taking the time to leave us a 5-star review, we really appreciate it, and it is great to hear you were pleased with the customer service that you received and that you found the website easy to use.
P C Henderson Team
Great service
Great service and easy to find and order the correct parts for a garage door
14 August 2025
Reply from P C Henderson
Hello Tony,
Thanks for taking the time to leave us a 5-star review, we really appreciate it. We are pleased to hear you were happy with the service and that you found the ordering process easy, when ordering spare parts for your Henderson garage door.
P C Henderson Team
A GREAT FIRM TO DEAL WITH
The person who led me through everything , John Suddes could not have been more helpful and everything went very well from start to finish
7 August 2025
Reply from P C Henderson
Hello Terence,
Thanks for taking the time to leave us a 5-star review, we really appreciate it. We will pass on your comments to John and it is great to hear we were able to help with the process when selecting the correct system for your sliding doors.
P C Henderson Team
Replacement garage door cable and cones
Ordered new parts for a 30 year old garage door in the hope that they would fit. Arrived quickly and fitted perfectly.
Thank you!
31 July 2025
Reply from P C Henderson
Hello Paul,
Thanks for the 5-star review, we appreciate it, and it is great to hear that you were happy with the items and delivery when ordering spare parts for your Henderson garage door.
P C Henderson Team
I was really surprised to get an…
I was really surprised to get an upgraded like for like sliding door rail etc for what was a very old model,fitted perfectly and now supporting a much heavier door with ease.
The staff I spoke with were very friendly and knew all about the products and I would definitely recommend this company
23 July 2025
Reply from P C Henderson
Hello John
Thanks for the 5-star review, we really appreciate it and it is great to her that you would recommend us as a company.
P C Henderson Team
Replacement cable for garage door cone
i ordered this cable by mistake and realised i needed additional parts which i then ordered.I contacted the sales team and they kindly cancelled my first order and processed the revised one without any delay.
20 July 2025
Reply from P C Henderson
Hello,
Thanks for the 5-star review, we really appreciate it and it is great to hear that you were pleased with the service when making changes to your order for garage door spares.
P C Henderson Team
Reply from P C Henderson
Hi Wayne,
Thanks for taking the time to leave us a 5-star review. It is great to hear you were happy with the spare part for your Henderson garage door.
P C Henderson Team
Reply from P C Henderson
Hello John,
Thank you for the 5-star review, we really appreciate it and it is great hear you found the process "faultless" when ordering spare parts for your Henderson garage door.
P C Henderson Team
Reply from P C Henderson
Hello John,
Thank you for the 4-star review. it is great to hear you were happy with the quality when ordering spare parts for your Henderson garage door.
P C Henderson Team
From ordering to delivery was slightly…
From ordering to delivery was slightly under 24 hours, excellent service, thank you.
22 July 2025
Reply from P C Henderson
Hello Lindsay,
Thanks for the 5-star review, it is great to hear that you were happy with the service and delivery when ordering spare parts for your Henderson garage door.
P C Henderson Team
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