PayPal UK Reviews 6,226

Con artists!!! I obtained a PayPal debit card and set it up to pay from your PayPal wallet and if there is insufficient funds then from my bank account. The reason I set it up was they said no fees or charges, however first purchase was added to my PayPal credit and was charged £1.13 fee!!! AVOID AT ALL COSTS

Utterly incapable or unwilling to help when dealing with transactions to a scam company. Rather than add security to internet transactions paypal made things worse

The worst company I have ever had to deal with a complete joke. I thought I would get one of their prepay debit cards, earning 1% cashback don't waste your time , they send you the card, but it is totally impossible to add any money onto it, cannot speak to customer service as the automated machine cuts you off after 2 minutes, after trying for 8 days, I am told though messenger that my account is locked for 72 hours, should be ok to add money after this time. Waited 2 weeks in total still cannot add money told to take screen shots of the messages and give them the last two digits of the debit cards, then told to wait another 72 hours for security, don't waste your time, deleted account now, shredded the card.

Have been a customer at PayPal for a several years and missed one payment as always paid on time or in full when asked but this last payment some how was missed no notice given or warnings then a letter from the FCA saying you have missed a payment so this has altered my credit score so I have paid in full and cancelled and will never use again be warned 😡😡😡😡😡😡😡😡😡😡😡

No consumer protection or assistance even with a crime reference number for a fraudulent transaction.

Still ruled in the seller’s favour - Resolution Centre is useless

Resolution centre is no help whatsoever. You answer several questions then it instantly logs you out and no info is retained when you log back in. Useless.

Dont buy bay think from paypal.

Even you scam you cant get your money use normal bank

ZERO Buyer Protection, they will favour the seller!!

I put a hard flights from TravelUp via PayPal. The airline have since ceased operations and cancelled the flights. I tried to get money back from TravelUp but they’re just as awful so I went to PayPal. PayPal have sided with the seller saying they believe the services have been delivered

The service…. My flights… have been delivered? The flights that are CANCELLED have been delivered to me.

So not only have Aer Lingus refunded TravelUp, TravelUp hasn’t refunded me… according to PayPal the seller is in the right

Make it make sense

I would give it 0 stars.. I’m sharing my experience to help other customers make an informed decision before purchasing.
I ordered an item which arrived faulty, and resolving the issue proved difficult due to international shipping arrangements. The cost of returning the item internationally was significant and not clearly explained at the time of purchase, which made resolving the situation challenging once the fault was identified.
I raised the issue through PayPal’s Resolution Centre, however the claim was closed no contact messages, they internally closed it and I was left with a faulty item and return costs that made the process impractical. This may be something UK customers wish to consider, as consumer protections can be harder to apply when purchasing from overseas sellers and when return shipping is involved.
I would recommend that buyers carefully check return policies, warranty arrangements, and who is responsible for return shipping costs before ordering internationally, especially for higher-value items.
This review is intended purely to share my experience so others can make an informed choice. PayPal refuse Case PP-R-HWH-611453963 Bank refused chargeback because seller offered refund however under UK UK Consumer Rights Act 2015 (Faulty Goods) it's seller that pays for the international shipping fee.. Still pursuing

Been with paypal must be over 20 years to be honest not had much problems with them until the last couple of years as a long standing customer they offered pay in 3 so I accepted it but it's ridiculous it's intermittent suddenly it's available on all purchases for months at a time then suddenly removed for no reason for weeks then reinstalled again then removed again paypal need to get there act together either offer it or don't it's that simple after having it available for months now been removed again I spoke to paypal customer service UK they stated no idea your account is up to date never had any problems with your account at all so no idea why it's been removed told them it's happened many times removed then reinstated then removed then reinstated they stated probably be reinstalled in a few days ..They don't need to bother as I am another one of there long term honest customers with a 100% track record of over 20 years who is thinking of leaving paypal.

I am very disappointed with how my case was handled by PayPal.
I ordered an item that was significantly delayed, and I requested cancellation in advance. The seller refused, claiming the item had already been shipped. The product eventually arrived nearly two months later.
The item was clearly not as described — it was advertised as embroidered, but what I received was printed. I opened a dispute under “Significantly Not as Described.”
PayPal’s resolution required me to return the item to China at my own expense in order to receive a refund. For a 3-4 kg parcel from the UK, the return shipping cost is extremely high and disproportionate to the value of the item.
In practice, this means the buyer must absorb substantial international return costs even when the item is not as described. This does not feel like meaningful buyer protection.
I expected PayPal to offer a fairer solution in such circumstances.

I purchased a jacket through Debenhams paying by PayPal, on receipt of the jacket it was much too small and doesn't match their size guide at all. I tried to return it which should be so simple, but it's certainly isnt. I've contacted Debenhams and they're so unhelpful and inept, so asked PayPal to help and they've been even worse. Nearly a month now, I received an email today saying I can return it but need to incur the costs of a label and returning it.
If the item isn't as described it should be free to return it.
Never Again Debenhams or PayPal.

I considered cancelling my account after PayPal decided to rule in favour of MyIQ having been conned into a subscription charging me €24.99 after clicking free trial (well documented on the Internet).
I've no desire to align myself with a financial institution that has the same questionnable ethics as the supplier they are clearly supporting.
Update: 23/02/26: MyIQ apparently has new management, have shut this process down and I have been refunded all monies.
I still should have been supported properly by PayPal in the first place tbhought and not left to fight it myself.

I am loyal customer of at least 10 years, but when you need their help, there basically isn't any or in actual fact if you follow their advice, you may end up worse off.
Basically, I bought some lights off a company that appeared to be genuine (I did due diligence and most reviews were good) but the item arrived and was nothing like advertised. I then discovered many poor reviews recounting a similar experience and near impossibility of getting a refund (or worse, if the item was returned, the seller claiming it was never received). Some reviews suggested PayPal had looked into this company for them and refunded them so, as I had paid via PayPal and as it appeared they had previous experience of this company, I approached PayPal with a claim. They advised I should return the goods (against my better judgement) and that as soon as I sent tracking info and proof that this had been received by the seller, I would be refunded. So, at an additional €30 shipping cost, i returned the goods.
The tracking info was sent to PayPal which they acknowledged receiving. I waited. And waited. Three weeks later I got a curt message saying 'case was closed in seller's favour because you didn't supply the tracking info'. And this is just the start. I obviously complained that this was incorrect and asked that they reopen the case and look again. I also supplied then with a full printout from shipper showing the package tracking and when it was delivered. After a few days I got the same rejection for the same reason (so they had not even looked at the new document sent). l complained again and initially was told by customer service adviser that it wasn't actually possible to re open a case (which i knew was wrong having already had the case re opened once) and so asked for a supervisor to look at this, who then DID reopen the case a third time. Guess what? I just received the same response that my claim was 'rejected in favour of the seller as I hadn't supplied the tracking info'. So, Paypal are providing financial services to a company they know is fraudulent and then siding with that company rather than an honest customer. One advisor even suggested I should contact the UK Fraud Office about the company - even though, implicit in PayPal's actions, is their confidence that that company is not actually fraudulent. Utterly ridiculous and worse than helpful - because of PayPal's instance, the seller now has both my money AND the item). Including the €30 return cost, my total loss is €245. I am annoyed I got stung by the company concerned but the moral of the story is we cannot rely on the likes of PayPal to back us up when things go wrong. So what is the point of PayPal? I for one will never used them again.
Strangely in addition to all this, I suddenly got a separate email from PayPal saying they took all comments as a complaint and were looking into my recent issues. A day later I got a follow up email saying 'as your complaint was in regards to problems logging in and that they had seen I successfully logged in the day before, they assume my issue was resolved. Quite remarkable levels of ineptitude on show here.

Over the past week, I have experienced a consistently poor level of customer service from PayPal, involving three separate interactions with their support team. Across these contacts, the agents repeatedly provided the same unhelpful responses and appeared unable or unwilling to address the core issue, which created the impression of a lack of training and ownership.
On the day in question, I contacted PayPal to clarify an issue related to a payment and to confirm whether my mobile number was correctly registered on my account. The automated system repeatedly rejected my registered mobile number, even after multiple attempts and despite the fact that I had recently received SMS messages from PayPal on that same number. After several failed attempts, I requested to speak with an agent.
During my first call, the agent was unable to confirm my mobile number despite my repeating it several times and instead focused on obtaining my email address, which was not the purpose of my call. When I requested escalation to a supervisor or manager, I was informed that no one was available. The call ended without resolution.

Approximately one hour later, I called again and encountered the same issues with the automated system. When I finally reached a second agent, I again provided all requested verification details and asked about my mobile number. I was told that my number was not on the system, even though I could clearly see it registered in my PayPal account and had just received a text message. When I requested escalation, the agent placed me on hold and then advised that all supervisors were busy, but offered to schedule a callback within one hour and mark the case as urgent.

After three hours with no callback, I called support for a third time. Again, after going through verification, the agent informed me that my mobile number was not on the system. When I mentioned the previously promised one‑hour callback, she advised that callbacks can take up to 24 hours, contradicting the information provided by her colleague. I again requested to speak with a supervisor and was told that all were busy and that someone would contact me within 24 hours. This call was on Thursday, and as of today I have not received any follow-up.

In summary, my experience highlights several serious issues:

Repeated failure of the automated system to recognize valid customer information.

Inability of frontline agents to resolve a straightforward query about account data.

Contradictory information provided by different agents regarding callback timeframes.

Lack of access to supervisors or managers when escalation was requested.

Absence of follow-up on a promised urgent callback.

Given the significant fees PayPal charges for currency conversion and money transfers, the level of customer support provided is far below what would be expected. I recommend that PayPal review its customer service processes, agent training, and escalation procedures, and that management actively monitor and respond to customer feedback in order to restore confidence in their service.
My concern is further reinforced by the large number of negative reviews about PayPal’s customer service on Trustpilot, many of which appear to go unanswered. This suggests that customer feedback is not being adequately monitored or used by management to improve service quality.

If you want to protect yourself against the numerous scammers out there use PayPal. A brilliant company!

I use PayPal so I’m protected in U.K., same problem as everyone open a resolution case brand new item faulty from new , seller collected item under there own terms & conditions and PayPal find in sellers favour , even told me it was because of the amount £724.00 , I’m perplexed and disgusted at PayPal , another big company got to big and don’t care about protecting the customer or customer support, I provided everything photos , bank statements, tracking numbers , emails, messages and more , Twice found in sellers favour who produced no evidence at all , Still waiting for a response from PayPal supervisor, never going to happen, thankfully through perseverance and chasing myself the seller finally sent me a refund , through NO help from PayPal this review is from 1/2/2026 so very recent , I’d advise people to find a alternative means of paying and don’t use PAYPAL

Paypal are impossible to get hold of. They do not support the buyer. They help scammers continue. Horrible experience. No thankyou

AVOID using PayPal. This company will always favour the sellers and will find every excuse possible not to deal with a dispute. It will go as far as changing the time frame when you open a dispute. I opened a dispute before the last date of opening a dispute which was March 2026 yet I opened my dispute early February to then be told I had not met the deadline.

The company I purchased from turned out to be a scam company and yet PayPal are supporting them allowing them to keep your payment.

I would 100% NOT RECOMMENDED.

My account is now in the process of being closed.

I have been asking PayPal for months to delete my historic data online with GDPR. I have been going back and forth for almost 2 months and they still send me BS marketing emails and update of services. Impossible to delete your data if you changed numbers. Do not use PayPal if you value your privacy.