The communication was impeccable, the client workflow from beginning to the end was 5 stars! Jordan truly helped me to understand the process as well as any took care of any hiccups. Great company to... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Nate from PaymentCloud is absolutely outstanding! From start to finish, he made the entire process smooth, transparent, and stress-free. He took the time to explain everything clearly, answered eve... See more
Company replied
I thought getting a merchant for my first business was going to be a complicated / stressful process. Melissa D made it super easy and simple. A few seperate times I had questions and she always respo... See more
Company replied
Raliegh Guice was my agent and was great through the entire process of getting my business set up to receive credit card payments. He was available by phone, email and even texts. He responded quic... See more
Company replied
Company details
About PaymentCloud
Written by the company
Take the guesswork out of payment processing.
Voted #1 high risk merchant account provider in the US. Easy and affordable setup, chargeback management tools, live support, and white glove service.
Our Mission
Written by the company
- The Best Solutions.
- We pride ourselves on our ability to support any business type because of our large solutions toolset: chargeback and fraud mitigation, text-to-pay and QR code payments, ACH and echeck capabilities, and integrations with all major CRM's, accounting softwares, and ecommerce platforms.
- The Best Pricing.
- We can beat anyone's rates, hands down. Our long list of banks and solutions allows us to put your business where it fits best.
- The Best Service.
- Our in-house staff is here to answer your calls, emails, and texts with real service and solutions. We put the merchant first and we're proud of that.
Contact info
16501 Ventura Blvd. Suite 300, 91316, Encino, United States
- 1-800-988-2215
- info@paymentcloudinc.com
- paymentcloudinc.com
4.5
Excellent
884 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very easy to use the terminal and more…
Very easy to use the terminal and more options available to use cards
3 April 2025
Reply from PaymentCloud
Thanks for the stars! We're glad you are set up for success.
Easy going through payments.
28 March 2025
Reply from PaymentCloud
We appreciate the time you took to leave a review. Easy. Streamlined. Uncomplicated. This is how the EMS process has been designed and refined over the years. We wish you the best.
They have excellent customer services.
1 March 2025
Unprompted review
Reply from PaymentCloud
The EMS team is thrilled to see your positive comment. Customer service is key and all of our representatives work hard to support each and every merchant. We wish you the best of luck!
Amazing 10/10…
Payment Cloud offers an amazing 10/10 customer service experience! Huge thanks to Michael M., who went above and beyond to help me with the entire application process. He was incredibly patient, knowledgeable, and always quick to respond to my questions, making everything super easy and stress-free. It’s rare to find this level of support, and I couldn’t be happier with how smoothly everything went. Highly recommend working with them!
2 April 2025
Unprompted review
Reply from PaymentCloud
Thank you so much for your 5-star review! We're thrilled to hear about your positive experience with PaymentCloud, and we're especially grateful for your kind words about Michael M. It's great to know that he helped make the application process smooth and stress-free. Thanks again for choosing PaymentCloud!
PaymentCloud
Paymentcloud had me open up a whole new gateway and now I'm getting double charged. Canceled immediately. They took a month just to approve the account and these greedy bastards don't care about anything. Would never work with authorize.net again. PayPal or another option is better.
2 April 2025
Unprompted review
Reply from PaymentCloud
We sincerely apologize for the inconvenience you've experienced. Last week, we had to make updates that affected some accounts, including yours. This was an error on our part and we want to assure you that we are working to resolve this promptly. You can expect a refund for any double charges incurred during this time. We understand your frustration, and we truly appreciate your patience while we sort everything out. If you have any further questions or concerns, please don’t hesitate to reach out to our support team directly. We're here to help and want to make things right.
Good and easy app to use.
Good and easy app to use.. exactly what I was looking for able to use online and offline. Perfect for startups
26 March 2025
Reply from PaymentCloud
We're so glad to hear that everything is working well and that PaymentCloud has been a good fit for your startup. If you have any questions or need further assistance, we’re always here to help! We wish you and your business the best.
Reply from PaymentCloud
We’re glad to hear that you had a great experience working with Hovak and Isiah. We truly appreciate your feedback and are grateful for your trust in PaymentCloud. If you ever need assistance again, don't hesitate to reach out—we’re here to help!
Reply from PaymentCloud
We're so glad to hear that you had a great experience with our customer service and that our response time met your expectations. We strive to provide quick and helpful support, and your feedback means a lot to us. We wish you and your business the best.
Erik was fantastic guiding me through…
Erik was fantastic guiding me through the entire process.
25 March 2025
Reply from PaymentCloud
We're thrilled to hear that Erik provided excellent guidance throughout the process. We’re lucky to have him on our team, and it’s great to know he made your experience a smooth one. We wish you the best.
Excellent services & customer support
24 March 2025
Reply from PaymentCloud
Thank you so much for the 5-star review of our services and customer support. We strive to provide the best experience possible, and your feedback means a lot. If you ever need anything, don’t hesitate to reach out!
Process was smooth thanks to Michael…
Process was smooth thanks to Michael Manison and his consistent email support.
25 March 2025
Unprompted review
Reply from PaymentCloud
Michael and the rest of our team are always here to help out hard-working merchants! We truly appreciate your feedback and are happy everything went smoothly. If you need further assistance, feel free to reach out.
Excellent customer service the best
Excellent customer service the best
21 March 2025
Unprompted review
Reply from PaymentCloud
Excellent customer service is our goal each and every day. Thank you for the stars. We wish you the best on your payments journey!
We are a company that needed a merchant…
We are a company that needed a merchant to avoid dealing with high fees of a high risk merchant that we were currently with. We contacted payment cloud and literally within 4 days we were up an running - I would recommend payment to any business that needs a quick turn around for merchant services - Incredible
6 March 2025
Unprompted review
Reply from PaymentCloud
We are dedicated to high-risk merchants and are thrilled to hear our swift service has you up and running. Thank you for the review, and best of luck on your payments journey.
Great customer service!
12 March 2025
Reply from PaymentCloud
Thanks for the five stars. We wish you and your business the best. Our team is here for you!
They have great support staff and the…
They have great support staff and the system is easily used. Thanks
12 March 2025
Reply from PaymentCloud
We're proud of our customer service team and happy to hear that they have supported you and your business. Ease of use is key for a busy merchant!
Solid user interface and support
Payment cloud was able to help us when other processors would not. Being a travel company, many credit card processors do not accept these merchants but Payment Cloud has been great so far and the user interface is super friendly.
3 December 2024
Reply from PaymentCloud
Thank you for the five stars! We specialize in supporting merchants who may have difficulty finding a payment solution. We're here for you!
Out standing support
I would like to mention the extremely accurate support which I never seen in any other merchant service you always have dedicated account manager who help you until you complete your process . I never seen this service in other merchants
6 March 2025
Reply from PaymentCloud
We're thrilled to hear about your outstanding experience with our dedicated account manager. Thank you for sharing your feedback!
Reply from PaymentCloud
We offer an easy-to-understand process for each merchant. The PaymentCloud team is here for you! Thank you for the five stars and best of luck on your payments journey.
Great customer service!
6 March 2025
Reply from PaymentCloud
The PaymentCloud team works very hard to provide the best service for each and every merchant. Thank you so much for helping to spread the word. We are here for you!
Richard is awesome!
27 February 2025
Reply from PaymentCloud
We agree! Thank you for taking the time to share stars. We wish you the best.
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