Horatio my assigned agent attended the matter in a very friendly and efficient way. He quickly assessed the problem and provided excellent service. Well done!!💯💯
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Amazing experience of customer service team. I decided to use email to contact them. Replied quickly, listed exactly what I needed to do, did what was asked and query regarding refund solved very prom... See more
Company replied
AWFUL Platform, stupid forms that don't work with a timer that is (almost) invisible, and kicks you out of the system if you're not fast enough. Inexistent Customer Service that just tells you "we... See more
Company replied
I bought 4 tickets for my husband son , and daughter-in-law to see Andre Rieu in Glasgow September 2026. my daughter-in law has told us she is now pregnant . I contacted Pay logic this morning a... See more
Company replied
Company details
Written by the company
Ticketing van Paylogic. Tickets voor uw evenement verkopen? Door Paylogic staat uw kaartverkoop binnen 24 uur online. Bekijk de mogelijkheden.
Contact info
Netherlands
- paylogic.com
3.8
Great
1K reviews
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
efficient customer support
efficient customer support. They were fast and effective on solving my issue. Recommended.
25 July 2025
Unprompted review
Reply from Paylogic International
Hi Andres,
Thank you for your message! We appreciate you taking the time to leave a positive review and we are glad that our service has been helpful. If we can help you with any further questions or concerns, please let us know via our contact form.
We hope you have a nice day.
Best,
Marketing team
Paylogic / See Tickets
Customer service was quick and helpful
I needed my tickets to be personalized with the name of the persob I will go with and they helped quick.
23 July 2025
Unprompted review
Reply from Paylogic International
Hi Chari,
Thank you for your message! We appreciate you taking the time to leave a positive review and we are glad that our service has been helpful. If we can help you with any further questions or concerns, please let us know via our contact form.
We hope you have a nice day.
Best,
Marketing team
Paylogic / See Tickets
I would like to express my sincere…
I would like to express my sincere gratitude and absolute satisfaction with the support I received! The person I was in contact with was incredibly professional, kind, and extremely helpful. Responses were quick, and the overall service was of the highest quality. I truly felt taken care of and treated with understanding and a personal touch. This level of customer service is rare nowadays – huge thanks and compliments! 🌸
15 July 2025
Unprompted review
Reply from Paylogic International
Hi Marcelina
Thank you for your thoughtful review! We're happy we could provide the support you needed. Should you require any further assistance, we’re here to help, just reach out via our contact form.
We hope you have a nice day!
Best,
Marketing team
Paylogic / See Tickets
Ticket never received – no support, no response
I purchased a Dominator 2025 ticket on April 21 via Paylogic. Due to a typo in my email, I never received the ticket.
I sent full proof of payment to Paylogic on June 22, including bank confirmation and the full reference number. I followed up multiple times and even escalated publicly.
Their X account is suspended, their support email doesn't reply, and the event is this Saturday. I’m left without a ticket I paid 95€ for.
Completely unacceptable handling of customer support.
21 April 2025
Unprompted review
Reply from Paylogic International
Hi TheGame Ibiza,
Thank you for your message and we appreciate your feedback.
We are sorry to hear you were having problems receiving your tickets. We can see that our customer service has now responded to your email and corrected the email address for your order. We hope you have an amazing time at Dominator!
If you have any questions or comments, please do not hesitate to contact us via our contact form.
We hope this response has been helpful and we wish you a nice day.
Best,
Marketing team
Paylogic / See Tickets
Speedy problem sorting
When my email address was revoked & therefore booked tickets would not be available on the due date I asked for my details to be transferred to an alternative email address. After very polite requests for some confirmation details my alternative email was substituted. Problem solved.
10 July 2025
Unprompted review
Reply from Paylogic International
Hi Pat,
Thank you for your thoughtful review! We're happy we could provide the support you needed. Should you require any further assistance, we’re here to help, just reach out via our contact form.
We hope you have a nice day.
Best,
Marketing team
Paylogic / See Tickets
The client support does not exist
The client support does not exist. There is only contact form. No number no email. I have an issiue with the order and noone can help me. All you get is contact form, chat with AI with can do anything. And e mails that someone wil contact you soon. If you want to avoid trouble or lose money do not use their service.
7 July 2025
Unprompted review
Reply from Paylogic International
Hi Julian,
Thank you for your message and we appreciate your feedback.
We are sorry to hear you experienced troubles reaching our customer service. We have checked with them and they have confirmed that they have now responded to your email and resolved the issue with your order.
If you have any further questions or comments, please do not hesitate to contact us via our contact form.
We hope this response has been helpful and we wish you a nice day.
Best,
Marketing team
Paylogic / See Tickets
I received a very quick response to my…
I received a very quick response to my query and a very detailed one, that helped me understand what happened.
Thank you Robbert-Jan for all the clarifications.
7 July 2025
Unprompted review
Reply from Paylogic International
Hi S.G,
We appreciate you taking the time to leave a positive review and it's great to know our customer service agent Robbert-Jan was able to help you quickly with your question. If we can help you with any further questions or concerns, please let us know via our contact form.
We hope you have a nice day.
Best,
Marketing team
Paylogic / See Tickets
Buggy website bullshit
Buggy website bullshit, i buy 2 tickets and this website personalize it to same name, terrible service
8 July 2025
Unprompted review
Reply from Paylogic International
Hi Aleksander,
Thank you for your message and we appreciate your feedback.
We are sorry to hear your tickets were accidentally personalised to the same name. We can see that our customer service has already contacted you via email to help you with correcting the error!
If you have any further questions or comments, please do not hesitate to contact us via our contact form.
We hope this response has been helpful and we wish you a nice day.
Best,
Marketing team
Paylogic / See Tickets
I was so pleased with paylogic
I was so pleased with paylogic. They answered my query so quickly. I needed a change of name on one of my tickets. I always use Paylogic for my purchase of Andre Rieu tickets. Their customer service is excellent! Thank you Julia!
3 July 2025
Unprompted review
Reply from Paylogic International
Hi Sally,
We truly appreciate you taking the time to share your feedback! It's great to know our customer service agent Julia was able to help you quickly with your question. If you have any more questions or need assistance, don't hesitate to get in touch via our contact form.
We hope you have a nice day.
Best,
Marketing team
Paylogic / See Tickets
No customer service
Their customer service did not even reply. Sent two reminders in two weeks. Nothing.
Use them only if you are sure that nothing can ever go wrong (and then blame yourself when it does 😀)
18 June 2025
Unprompted review
Reply from Paylogic International
Hi Luciano,
Thank you for your message and we appreciate your feedback.
We are sorry to hear it took a while for you to receive a response to your question. We can see that our customer service has now responded to your email.
If you have any further questions or comments, please do not hesitate to contact us via our contact form.
We hope this response has been helpful and we wish you a nice day.
Best,
Marketing team
Paylogic / See Tickets
Refund process!
The immediate response made the refund process so simple and easy.
10/10 from my side.
1 July 2025
Unprompted review
Reply from Paylogic International
Hi Daneshwaran,
We truly appreciate you taking the time to share your feedback! It's great to know our service has been helpful to you. If you have any more questions or need assistance, don't hesitate to get in touch via our contact form.
We hope you have a nice day.
Best,
Marketing team
Paylogic / See Tickets
Fast reply and helpful info
Fast reply to my request even when it didn't work out as hoped.
When a decission is made by the festival/event organizer it is not the fault of the payment service if things can't get refunded.
However the customer service helped with several suggestions and infos how to potentially solve my issue on a different way.
It now is up to the festival/event organizer if they can help me out where Paylogic can't as this was not their decission.
24 June 2025
Unprompted review
Reply from Paylogic International
Hi Karl,
We truly appreciate you taking the time to share your feedback! It's great to know our service has been helpful to you. If you have any more questions or need assistance, don't hesitate to get in touch via our contact form.
We hope you have a nice day.
Best,
Marketing team
Paylogic / See Tickets
Thank you!
The Paylogic international went above and beyond to help me with my inquiry, thank you so much to all who helped figure out my reservation issue!
16 June 2025
Unprompted review
Reply from Paylogic International
Hi Hugo,
Thank you so much for your kind review! We're delighted to hear that you've had a positive experience with our service. If there's anything else we can assist you with, feel free to reach out through our contact form.
We hope you have a nice day.
Best,
Marketing team
Paylogic / See Tickets
I have been trying to contact costumer…
I have been trying to contact costumer service with multiple emails and through their form and I am getting no replies. I have resold two tickets through their system and it said that I will get money back as they were sold. The problem is that I no longer have access to the bank account I paid with as I moved countries and changed banks. There is no way to contact them to change the bank details. Their chatbot is absolutely useless and it's impossible to come into contact with a person.
17 June 2025
Unprompted review
Reply from Paylogic International
Hello Eva,
Thank you for your message and we appreciate your feedback.
We are sorry to hear you did not receive a response within 48 hours. We can see that our customer service team has now responded to your query.
If you have any further questions or comments, please do not hesitate to contact us via our contact form.
We hope this response has been helpful and we wish you a nice day.
Best,
Marketing team
Paylogic / See Tickets
I have been waiting on a refund that I…
I have been waiting on a refund that I requested and was told it would be within 30 days, it now a week past the 30 day mark and I am receiving no answers on email just the same automated reply each time service has been pretty poor in this situation. Just hoping I get my refund soon that was confirmed on email when requested.
15 June 2025
Unprompted review
Reply from Paylogic International
Hello Nicole,
Thank you for your message and we appreciate your feedback.
We are sorry to hear the refund process took longer than communicated. All refunds have now been processed and our customer service has contacted you via email with further information.
If you have any further questions or comments, please do not hesitate to contact us via our contact form.
We hope this response has been helpful and we wish you a nice day.
Best,
Marketing team
Paylogic / See Tickets
I have requested a refund for my sonus…
I have requested a refund for my sonus ticket and have had no contact back, I’ve awaited the 30 days and still nothing, the chat bots are useless would be better speaking to myself, I want this sorted as I have at least 120 pounds waiting to be refunded !!!!!
11 June 2025
Unprompted review
Reply from Paylogic International
Hello Karli,
Thank you for your message and we appreciate your feedback.
We are sorry to hear the refund process took longer than communicated. All refunds have now been processed and our customer service has contacted you via email with further information.
If you have any further questions or comments, please do not hesitate to contact us via our contact form.
We hope this response has been helpful and we wish you a nice day.
Best,
Marketing team
Paylogic / See Tickets
I have waited on a refund for the sonus…
I have waited on a refund for the sonus festival for over 30 days and it’s still not back in my bank account despite paul’s advising on the 12th of May it would be 30 days!!!!! Disgraceful comoany
10 June 2025
Unprompted review
Reply from Paylogic International
Hello Billie,
Thank you for your message and we appreciate your feedback.
We are sorry to hear the refund process took longer than communicated. All refunds have now been processed and our customer service has contacted you via email with further information.
If you have any further questions or comments, please do not hesitate to contact us via our contact form.
We hope this response has been helpful and we wish you a nice day.
Best,
Marketing team
Paylogic / See Tickets
Customer service is a ghost not even haunting
Customer service contacted through their contact form (only way to reach them with their useless bot on their website). 9 days later no reply even if the matter is super urgent.
Will never order again through this website and tell friends organising festivals and concerts to stop partnering with them as their service is non-existent.
Update: funnily I got a reply right after writing this review. Not helpful at all. Pretending they can't do anything while they can, unloading the responsibility to the organizer of the event. Just sad.
22 May 2025
Unprompted review
Reply from Paylogic International
Hi Arnaud,
Thank you for your message and we appreciate your feedback.
We are sorry to hear it took you some time to get a reply. We can see that our customer service have since replied to your email. We have just sent a follow up to your email, and will continue to help you with your question.
If you have any further questions or comments, please do not hesitate to contact us via our contact form.
We hope this response has been helpful and we wish you a nice day.
Best,
Marketing team
Paylogic / See Tickets
Good service after I was worried I wouldn’t have my tickets
Update: Problem was solved by their team (real people this time)! Thanks a lot.
Previous comment:
I have bought tickets for a festival with the installment option. I have just realized that one of the installment payment had not gone through. I have paid 2/3 installment + the bus tickets. I do not have my festival tickets but only my bus tickets.
The whole customer support from Paylogic so far is an AI, and there is no option for me to make an additional payment on their website. I have also never received a confirmation for the overall booking, nor emails telling me that the payments had not gone through. I only got one email for the first payment, saying that it was successful (but I can see that three out of four payments have been successfully made on my account).
29 May 2025
Unprompted review
Reply from Paylogic International
Hi Camille,
Thank you for your message and we appreciate your feedback.
We are sorry to hear you are experiencing issues with payments on your installment plan. We have contacted you via email to help you further, so you can complete the installment plan and receive your tickets.
If you have any questions or comments, please do not hesitate to contact us via our contact form.
We hope this response has been helpful and we wish you a nice day.
Best,
Marketing team
Paylogic / See Tickets
Excellent service
28 May 2025
Unprompted review
Reply from Paylogic International
Hi Juan,
Thank you for your message! We appreciate you taking the time to leave a positive review and we are glad that our service has been helpful. If we can help you with any further questions or concerns, please let us know via our contact form.
We hope you have a nice day!
Best,
Marketing team
Paylogic / See Tickets
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.