I used Pay Later to book a flight to New York and had a really smooth experience. The payment plan was clear, reasonable, and easy to follow, which made budgeting a lot less stressful. Everything wa... See more
Company replied
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Review summary
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Based on these reviews
Easy to deal with - got our tickets straight away as soon as payments were settled. Our returning flight got rescheduled by the airline and Elah from paylater travel emailed me to check if everyth... See more
Company replied
I had a really great experience with the representative Cea, who helped me change my flight while I was in another state. They were extremely patient, understanding, and professional throughout the en... See more
Company replied
I am writing to share how impressed I am with the service I received regarding my recent booking. Although the market price for my itinerary increased by over $1,700, the team acted with incredible i... See more
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Company details
Written by the company
At Pay Later Travel, our mission is to make travel accessible to everyone, and we've been doing just that since 2018, with a presence in Australia and the United States. We offer a frictionless lay-by product that allows customers to budget and save for their dream vacations without having to leave our site. With our product, customers can book their trip with a deposit and then pay the remainder in instalments, making it easier for them to plan and afford their next adventure. At Pay Later Travel, we are proud to support our customer's financial wellbeing. We understand that the cost of travel can be a barrier for many, and we want to do our part to make it more manageable. That's why we've developed a product that allows customers to pay for their trip over time, instead of having to come up with the full cost upfront. We are dedicated to making travel more affordable for everyone. Our lay-by product is just one way we're working to achieve this goal, and we're constantly looking for new ways to make travel more accessible to everyone. To book, head over to our website, choose your destination and preferred travel provider. Then, set up a payment plan that matches your budget. Thank you for dropping by and we're excited to have you on board. Our team look forward to serving you. - Pay Later Travel Team
Contact info
107 Spring Street, 98104, Seattle, United States
- 1 888 974 0329
- bookings@paylatertravel.com
- paylatertravel.com
4.7
Excellent
6K reviews
Replied to 72% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Pay Later Travel
Thank you so much for your kind feedback 😊 We’re really glad to hear that your booking and travel experience was easy and smooth. Thank you for choosing Paylater Travel ✈️ We look forward to assisting you again.
Date change request
Raffy helped me on my request for a date change. Really appreciate the service.
Thanks
23 April 2026
Unprompted review
Reply from Pay Later Travel
Thank you so much for your feedback 😊 We’re really glad to hear that Raffy was able to assist you with your date change request and that you appreciated the service. We’ll be sure to share your kind words with him. Thank you for choosing Paylater Travel ✈️ We look forward to assisting you again.
Tony was very communicative & great to…
Tony was very communicative & great to talk to regarding my request. He was prompt and very helpful with my inquiry. Very friendly & amazing !!!
Thanks so much Tony !!! 10/10 experience talking to you. Keep being amazing !
24 April 2026
Unprompted review
Reply from Pay Later Travel
Thank you so much for your wonderful feedback 😊 We’re really glad to hear that Tony was communicative, prompt, and very helpful with your request, and that you had such a positive and friendly experience speaking with him. We’ll definitely share your kind words with Tony. Thank you for choosing Paylater Travel ✈️ We truly appreciate your support and look forward to assisting you again.
Raffy made my day!!
Raffy made my day. He was so caring and kind to me. Assisting me with a difficult situation and helping me with adjusting the rest of my payment so I can make them with ease! I made a few mistakes when booking, and he fixed all my problems. I love this website, and I thought I couldn't get any better than this as it is, but the flexibility makes me love this site more than anything. I am a travel advisor as well, and I recommend this site to the majority of my clients. Raffy just solidified the reason why I will offer this site before booking directly with any airline!
23 April 2026
Unprompted review
Reply from Pay Later Travel
Thank you so much for your amazing feedback 😊 We’re truly glad to hear that Raffy was able to assist you with care and kindness, and that he helped resolve your booking issues and made your payment adjustments easier. It’s wonderful to know he made such a positive impact on your experience, especially during a difficult situation, and we will definitely share your kind words with him. We also truly appreciate your recommendation and support as a travel advisor. Thank you for choosing Paylater Travel ✈️ We look forward to assisting you and your clients again.
"A huge thank you to Mio for quick…
"A huge thank you to Mio for quick response. Truly professional and reliable service Their customer service was second to none; they were incredibly helpful, friendly.
24 April 2026
Unprompted review
Reply from Pay Later Travel
Thank you so much for your wonderful feedback 😊 We’re really glad to hear that Mio was able to assist you with a quick response and provide you with professional, reliable, and friendly service. We truly appreciate your kind words and will be sure to share them with Mio. Thank you for choosing Paylater Travel ✈️ We look forward to assisting you again.
Reply from Pay Later Travel
We’re really glad to hear that it was a great help for you 😊 Thank you for choosing Paylater Travel ✈️ We appreciate your support and look forward to assisting you again.
Customer service
Have booked flights several times with paylater travel & never had any issues
23 April 2026
Unprompted review
Reply from Pay Later Travel
Thank you so much for your continued support 😊 We’re really glad to hear that you’ve had a smooth experience with your bookings and no issues so far. We truly appreciate your trust in Paylater Travel ✈️ and look forward to assisting you again in the future.
Reply from Pay Later Travel
Hi, thank you so much for your kind feedback! We're really glad to hear that Doreen provided you with amazing and efficient service. We'll be sure to pass along your compliments to her she’ll truly appreciate it. Thank you for choosing Paylater Travel ✈️ We look forward to assisting you again!
Karen and Rona were amazing help with…
Karen and Rona were amazing help with my booking and flight stuff situation. Highly recommend them to anyone needing help! 🙂
20 April 2026
Unprompted review
Reply from Pay Later Travel
We’re so happy to hear that Karen and Rona were able to support you with your booking and flight situation so smoothly 😊 It’s great to know they provided helpful, responsive assistance when you needed it most. Thank you for choosing Paylater Travel, we truly appreciate your kind feedback and recommendation, and we look forward to assisting you again on your future travels ✈️💙
Being able to pay in small payments
Absolutely wonderful and easy to work with on payments and knowing you have a ticket
22 February 2026
Reply from Pay Later Travel
We’re so happy to hear that 😊 Being able to pay in smaller installments really helps make travel more affordable and easier to manage, while still securing your ticket with confidence ✈️ Thank you for choosing Paylater Travel, we truly appreciate your support and look forward to helping you again on your future travels 💙
Satisfying experience
Paying over time made it easier for me to afford nicer flights, rather than taking a hit to my wallet all at once just to end up with less-than ideal seating. I'll use the service again!
21 February 2026
Reply from Pay Later Travel
We’re really happy to hear that 😊 Thank you for choosing Paylater Travel, it’s great to know that paying over time made it easier for you to secure better flights and enjoy more comfortable seating without the stress of paying everything upfront 👍 We truly appreciate your feedback and look forward to helping you plan your next trip ✈️💙
Plans Changed!
My plans changed and i needed to change my flights BETTIE was very helpful and understood my urgency. After some research she was able to get my flights changed for a small fee. Im so relieved my plans can continue without a total loss. I will continue to use pay later travel for future needs.
22 April 2026
Unprompted review
Reply from Pay Later Travel
We’re really glad to hear that Bettie was able to support you during a stressful time and quickly assist with your flight changes 😊 We understand how important and urgent your situation was, and it’s great that she was able to do the necessary research and secure your updated flights for a small fee. Thank you for choosing Paylater Travel, we truly appreciate your trust and are happy to know your plans can continue smoothly ✈️💙
Kerwin was a great help and got me…
Kerwin was a great help and got me squared away
22 April 2026
Unprompted review
Reply from Pay Later Travel
We’re so glad to hear that Kerwin was able to help you and get everything squared away 😊 Thank you for choosing Paylater Travel, we truly appreciate your kind feedback and support, and we look forward to assisting you again on your future travels ✈️💙
Reply from Pay Later Travel
Thank you for choosing Paylater Travel 😊 We’re really happy to hear that everything worked smoothly for you and that you had a positive experience with our service 👍 We truly appreciate your support and look forward to assisting you again on your future travels ✈️💙
Customer service is really attentive
Customer service is really attentive. Mio was understanding & helpful. Definitely recommend Pay Later ! I feel very blessed to have found this resource. Have couple trips planned & always open to try & help! Always looking for best solutions! Thank you
22 April 2026
Unprompted review
Reply from Pay Later Travel
We’re so glad to hear that you had such a positive experience and that Mio was attentive, understanding, and helpful throughout your journey 😊 It’s wonderful to know you felt supported and that our team was able to provide solutions for your upcoming trips. Thank you for choosing Paylater Travel, we truly appreciate your trust and kind feedback, and we look forward to assisting you again on your future travels ✈️💙
The process of working with Tony was…
The process of working with Tony was smooth and easy and best of all he was transparent. Pleasure working with him.
22 April 2026
Unprompted review
Reply from Pay Later Travel
We’re really pleased to hear that your experience with Tony was smooth and easy, and that you appreciated the transparency throughout the process 😊 Thank you for choosing Paylater Travel, we truly value your feedback and support, and we look forward to assisting you again on your future travels ✈️💙
Very good service,very understanding I…
Very good service,very understanding I be booking more trips with you
23 April 2026
Unprompted review
Reply from Pay Later Travel
We’re so happy to hear that you had a very good experience and felt well supported throughout your booking 😊 Thank you for choosing Paylater Travel, we truly appreciate your kind words and support, and we look forward to helping you plan more amazing trips in the future ✈️💙
Very fast response very kind and…
Very fast response very kind and understanding to my situation and makes it very easy !!
22 April 2026
Unprompted review
Reply from Pay Later Travel
Thank you so much for your kind feedback 😊 We’re really glad to hear that you received a fast response and that our team was kind, understanding, and able to make the process easy for you. We truly appreciate your support and thank you for choosing Paylater Travel ✈️ We look forward to assisting you again.
You guys are a life saver!!!!
20 February 2026
Reply from Pay Later Travel
Thank you so much 😊 We’re really happy to hear that, and we truly appreciate your kind words and support. Thank you for choosing Paylater Travel, we’re glad to be part of your journey ✈️💙
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