I used Pay Later to book a flight to New York and had a really smooth experience. The payment plan was clear, reasonable, and easy to follow, which made budgeting a lot less stressful. Everything wa... See more
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Review summary
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What people talk about most
Based on these reviews
Easy to deal with - got our tickets straight away as soon as payments were settled. Our returning flight got rescheduled by the airline and Elah from paylater travel emailed me to check if everyth... See more
Company replied
I had a really great experience with the representative Cea, who helped me change my flight while I was in another state. They were extremely patient, understanding, and professional throughout the en... See more
Company replied
I am writing to share how impressed I am with the service I received regarding my recent booking. Although the market price for my itinerary increased by over $1,700, the team acted with incredible i... See more
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Company details
Written by the company
At Pay Later Travel, our mission is to make travel accessible to everyone, and we've been doing just that since 2018, with a presence in Australia and the United States. We offer a frictionless lay-by product that allows customers to budget and save for their dream vacations without having to leave our site. With our product, customers can book their trip with a deposit and then pay the remainder in instalments, making it easier for them to plan and afford their next adventure. At Pay Later Travel, we are proud to support our customer's financial wellbeing. We understand that the cost of travel can be a barrier for many, and we want to do our part to make it more manageable. That's why we've developed a product that allows customers to pay for their trip over time, instead of having to come up with the full cost upfront. We are dedicated to making travel more affordable for everyone. Our lay-by product is just one way we're working to achieve this goal, and we're constantly looking for new ways to make travel more accessible to everyone. To book, head over to our website, choose your destination and preferred travel provider. Then, set up a payment plan that matches your budget. Thank you for dropping by and we're excited to have you on board. Our team look forward to serving you. - Pay Later Travel Team
Contact info
107 Spring Street, 98104, Seattle, United States
- 1 888 974 0329
- bookings@paylatertravel.com
- paylatertravel.com
4.7
Excellent
6K reviews
Replied to 72% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Made it easy to take a trip with no…
Made it easy to take a trip with no financial pressure.
20 February 2026
Reply from Pay Later Travel
Thank you for your kind feedback! 😊 We’re glad to hear that we were able to make your trip easier and more manageable without financial pressure. Thank you for choosing Paylater Travel!
MHENA was very helpful
MHENA was very helpful. We were trying to book our seats and she made it very easy.
20 April 2026
Unprompted review
Reply from Pay Later Travel
Thank you for your kind feedback! 😊 We’re glad to hear that Mhena was very helpful and made your seat booking process easy and smooth. We truly appreciate your support and thank you for choosing Paylater Travel!
VIN was awesome very fast at getting…
VIN was awesome very fast at getting back to me. Thank you VIN fr helping me today your friendly vibe made my day
21 April 2026
Unprompted review
Reply from Pay Later Travel
Thank you so much for your kind feedback! 😊 We’re glad to hear that Vin was able to assist you quickly and that his friendly support made your day. We truly appreciate your kind words and will make sure to share this with him. Thank you for choosing Paylater Travel!
My flight was cancelled and refunded on…
My flight was cancelled and refunded on March 22nd. PayLater’s customer service agents keep telling me that there may be a delay in the refund getting to them, but an entire month? I don’t think so. There’s also a 4-10 week processing time of the refund to you after PayLater receives the refund from the airline which is absolutely ridiculous. So in the event you have a cancellation and you want your money back in a timely manner, please do not use PayLater Travel!
22 March 2026
Frustrating customer service
Extremely difficult to get in hold of somebody it takes hours to speak with a live agent over chat only! More service for any source of emergency or urgency to help you with your booking no matter how big or small your payment is.
19 February 2026
Due to middle east conflict my flight…
Due to middle east conflict my flight has been cancelled a couple of times - with my return journey being with another provider and still scheduled I had Jonna & Keren have been fab - communicating with me re BA cancellation but also about my other flight - as pannicy as I was due to no communnication from BA what so ever until 72 hours prior the case has been resolved. i think PLT is a fantastic way to travel
20 April 2026
Unprompted review
Reply from Pay Later Travel
Thank you so much for your feedback and for sharing your experience. 😊 We’re sorry to hear about the disruption to your travel plans due to the situation, but we’re really glad that Jonna and Keren were able to support you, keep you updated, and help bring everything to a resolution.
We truly appreciate your kind words about Pay Later Travel and are happy to know it continues to be a great way for you to travel. Thank you for choosing Paylater Travel!
The company is very efficient in…
The company is very efficient in providing service to its customers. I like the idea of its paylater travel which helps customers plan their trips.
18 February 2026
Reply from Pay Later Travel
Thank you for your kind feedback! 😊 We're glad to hear you find our service efficient and appreciate the Pay Later Travel option in helping you plan your trips. Thank you for choosing Paylater Travel!
Shane has been wonderful assisting me…
Shane has been wonderful assisting me with my flight corrections she made it very smooth and seamless and I really appreciate that!
Thanks
Jamillah
20 April 2026
Unprompted review
Reply from Pay Later Travel
Thank you for your kind feedback! 😊 We're glad to hear that Shane was able to assist you with your flight corrections and make the process smooth and seamless. We truly appreciate your appreciation and will make sure to share this with her. Thank you for choosing Paylater Travel!
Cancelation
I was worried I wasn't able to cancel my flight after booking it due to dates error but Shane helped me out and was able to process my request
20 April 2026
Unprompted review
Reply from Pay Later Travel
Thank you for your feedback! 😊 We're glad to hear that Shane was able to assist you and help resolve your booking issue. We’ll be sure to pass on your appreciation to him. Thank you for choosing Paylater Travel!
Reply from Pay Later Travel
Thank you for your feedback! 😊 We're glad to hear that you find flexibility in your booking helpful. Thank you for choosing Paylater Travel!
Reply from Pay Later Travel
Thank you for your kind feedback! 😊 We're glad we could help and support you with what you needed. Thank you for choosing Paylater Travel!
Reliable service
19 February 2026
Reply from Pay Later Travel
Thank you for your feedback! 😊 We're glad you find our service reliable. Thank you for choosing Paylater Travel!
Stress less & Pay later later Travel
Pay Later Travel affordable is easy way to travel can also top up and pay extra your given more than enough time extensions available aswell thank you so much!!! This is stress free travel!!!
I can’t wait to see the world with my children
20 April 2026
Unprompted review
Reply from Pay Later Travel
Thank you so much for your amazing feedback! 😊 We're delighted to hear that Pay Later Travel has made your journeys more affordable, flexible, and stress-free, and that the top-up and extension options have been helpful for you.
It’s wonderful to know we can support your plans to explore the world with your children 🌍✈️. Thank you for choosing Pay Later Travel, and we look forward to being part of many more of your adventures!
Great customer service
18 February 2026
Reply from Pay Later Travel
Thank you for your feedback! 😊 We're glad you had a great customer service experience. Thank you for choosing Paylater Travel!
Personal service and excellent support
My experience with Pay Later Travel was truly very positive. What stood out to me the most was the personal service and the genuine effort to understand and support my situation.
Communication was quick, clear, and friendly throughout the process. I really felt that my case was taken seriously and that they went the extra mile to help me. Everything was handled in a professional and smooth manner, which gave me a lot of confidence.
Thanks to their support, everything went much more smoothly than I expected. I would definitely recommend Pay Later Travel to anyone looking for a reliable and customer-focused service.
10 October 2025
Reply from Pay Later Travel
Thank you so much for sharing your experience 😊 We’re truly delighted to hear that you felt supported and well taken care of throughout your journey with Paylater Travel. It’s great to know our team’s communication and personal approach helped make the process smooth, clear, and stress-free for you. We always strive to go the extra mile for our customers, and your kind words mean a lot to us. Thank you for your trust and recommendation, we look forward to assisting you again in the future ✈️
Rona was great
Rona was great. Rescheduled the flight with no extra cost. Highly recommend
13 April 2026
Unprompted review
Reply from Pay Later Travel
Thank you so much for your kind feedback 😊 We’re delighted to hear that Rona was able to assist you smoothly and reschedule your flight without any extra cost. Your recommendation means a lot to us, and we truly appreciate your support. We look forward to helping you again at Paylater Travel ✈️
Amazing customer service
Had a situation come up and needed to cancel my flights. Thank you Bejay for all of your support in working with the airline who graciously offered a travel credit. It was much appreciated and really took helped to ease the burden!
19 April 2026
Unprompted review
Reply from Pay Later Travel
Thank you so much for your thoughtful feedback 😊 We’re sorry to hear about your situation, but we’re glad that Bejay was able to support you and coordinate with the airline to secure a travel credit. It’s great to know this helped ease the burden during a difficult time. We truly appreciate your trust in Paylater Travel and look forward to assisting you again in the future ✈️
Cancellation made easy
Ari was very helpful. Very sad to have to cancel my flights but she was so good made it quick and easy
19 April 2026
Unprompted review
Reply from Pay Later Travel
Thank you so much for your kind feedback 😊 We’re sorry to hear you had to cancel your flights, but we’re glad that Ari was able to assist you and make the process quick and easy during a difficult situation. We truly appreciate your support and look forward to helping you again at Paylater Travel ✈️
Three and more to go
I've booked 3 trips with pay later. The site is user friendly with multiple options to choose from. I've had an incident where I had to cancel. Pay later gave me no problems with part of a refund. I will use them again.
23 March 2026
Unprompted review
Reply from Pay Later Travel
Thank you so much for your continued trust and support 😊 We’re glad to hear you find our site user-friendly and appreciate the range of options available. It’s also good to know that your cancellation experience and partial refund process were handled smoothly. We truly value your loyalty and look forward to assisting you with your future trips at Paylater Travel ✈️
ARI was very informative and showed…
ARI was very informative and showed kindness. Very impressed with the customer service I received.
19 April 2026
Unprompted review
Reply from Pay Later Travel
Thank you so much for your kind feedback 😊 We’re delighted to hear that Ari was informative, kind, and able to provide you with such a positive customer service experience. Your appreciation truly means a lot, and we’ll be sure to share your comments with the team. We look forward to assisting you again at Paylater Travel ✈️
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