This is our third booking in the last 4 years with PLT and we would not book OS travel with anyone else!! This time afforded us to book Premium Economy on Emirates to Europe and we are so happy and th... See more
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Review summary
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I had a great experience with Pay Later Travel. Their customer service Team, Keren and Cea, were incredibly helpful when I needed to change my travel dates. They made the process easy and stress- free... See more
Company replied
This is my 5th time using Paylater, the payment plans are easy. You don't have to pay large amounts of money all at one time especially for family holidays, it can be very pricey elsewhere but when yo... See more
Company replied
Nica was very helpful, and professional on handling my concern, she ensures that my issue would be reviewed and gave me proper waiting time for answer, but i got response only few minutes after our c... See more
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Company details
- #8 of 23 best companies in Travel Agency
- #1 of 10 best companies in Payment Service
About Paylater Travel Australia
Written by the company
Paylater Travel was founded in 2017 with a simple, yet powerful mission: to make more meaningful moments take flight.
Fast forward to today and we’ve helped over hundreds of thousands of people travel on their own terms. We’re bringing big dreams to life, without burdensome debt. Whether that’s reuniting families, connecting friends or unlocking new adventures, at Paylater Travel, we’re so grateful to be making the world a more connected place.At Paylater Travel, we’re as invested in your journey as you are. From the moment you book your flight, until you're back home with a camera roll full of incredible memories, we're here to ensure smooth sailing every step of the way.
To book a flight with us head over our website and Lock in your flight with a small deposit. We buy the ticket on your behalf. You’ve now locked in today’s prices and can pay it off in flexible instalments.Contact info
4.8
Excellent
5K reviews
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This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 1 month
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Yayan was ABSOLUTELY amazing with how…
Yayan was ABSOLUTELY amazing with how fast he worked to get my problem resolved. he worked quickly and kept my nerves calmed.
23 July 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you for the feedback. We're glad Yayan resolved your issue quickly while keeping you reassured throughout. We'll pass along your thanks to him directly. We appreciate you choosing PayLater Travel.
Yayan was extremely helpful
Yayan was extremely helpful with my payment extension due to a family emergency made my travel payment smoothly and less stressful
24 July 2026
Unprompted review
Reply from Paylater Travel Australia
Family emergencies are hard enough without added financial stress, so we're really glad Yayan was able to help with your payment extension and make the process smoother during a difficult time. We'll be sure to pass along your thanks to him.
Thank you for sharing this with us.
NICA WAS SO PROFESSIONAL!
NICA WAS SO PROFESSIONAL, FAST, FRIENDLY, HUMAN! SHE WAS AMAZING. HANDLED MY PEOBLEM WITH EASE! REASSURING ME SHE WAS WORKING ON IT. FAST! AND EVEN THEN APOLOGIZED FOR THE WAIT! I COULDNT OF HAD ANYONE ELSE TO MAKE MY DAY SO MUCH BETTER!
24 July 2026
Unprompted review
Reply from Paylater Travel Australia
This kind of energy is exactly what we love to see Corina! Nica sounds like she brought professionalism, warmth, and genuine reassurance all at once, handling your problem with ease while keeping you in the loop every step of the way. We'll absolutely be passing along your thanks to her.
Reply from Paylater Travel Australia
Thank you for the kind words! We're glad our team was able to move quickly and get things sorted for you without delay.
Second time was a charm
I had made our flight reservation on a whim. We made travel plans and being able to space out payments was a great option.
I had tried reaching out via live chat and didn't hear back right away. The second time I came back I got connected to Nica within minutes. I wanted to make some very last minute adjustments and she was great to deal with! She helped me so quickly and made sure all of the changes I needed made were done and she confirmed all details with me and made sure she had an understanding of everything I needed. We will definitely use Paylater Travel again when we have travel plans.
23 July 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you for sharing this detailed feedback. We apologize for the delay on your first live chat attempt, and we're glad Nica was able to assist quickly the second time, handling your last-minute changes thoroughly and confirming everything with you. We'll pass along your thanks to her. We appreciate your continued trust in PayLater Travel.
Thank you Nica for your customer…
Thank you Nica for your customer service! 10/10. Very helpful with my inquiry & fast with her response!
24 July 2026
Unprompted review
Reply from Paylater Travel Australia
A 10/10 from you means the world to us, and to Nica! We're so glad she was quick and thorough in handling your inquiry — that's exactly the standard we strive for. We'll be sure she hears how much it meant to you.
I ran into an unexpected car repair and…
I ran into an unexpected car repair and they offered an extension on my final payment!!!
23 July 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you for the feedback Carrietta! We're glad we could offer flexibility with a payment extension when the unexpected car repair came up. We appreciate your continued trust in PayLater Travel.
This is my third review as a big fan of…
This is my third review as a big fan of paylater and I think this is the second time I’ve had the pleasure of Rica’s wonderful service! Thanks Rica for helping me fix an issue that could have resulted in my flight being cancelled.. the error was mine but Rica fixed it and saved me having to buy a new ticket.. thanks again :)
23 July 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you for your third review, and for recognizing Rica again! We're glad she was able to resolve the issue and prevent your flight from being cancelled. We'll pass along your thanks to her directly. We appreciate your continued trust in PayLater Travel.
The most affordable way to take a…
The most affordable way to take a family on a international vacation. Just completed my instalments and we are set to go. Thanks to Paylater Travel Australia for making it possible for us to travel as a family.
23 July 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you so much for your wonderful review! 🌟 We're thrilled to hear that Paylater Travel helped make your family’s international vacation possible. ✈️💙 Congratulations on completing your instalments, and we hope you create amazing memories together. 😊 Thank you for choosing Paylater Travel, and we wish you and your family a fantastic trip! 🌍❤️
He resolved my issues in a matter of…
He resolved my issues in a matter of minutes
23 July 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you so much for your amazing review! 🌟 We're thrilled to hear your issues were resolved in just a matter of minutes. 😊 Thank you for choosing Paylater Travel! 💙 We truly appreciate your trust and support, and we look forward to assisting you again in the future. ✈️
Excellent service my solutions resolved…
Excellent service my solutions resolved 10/10
23 July 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you so much for your wonderful 10/10 review! 🌟 We're delighted to hear that your concerns were resolved and that you had an excellent experience. 😊 Thank you for choosing Paylater Travel! 💙 We truly appreciate your trust and support and look forward to helping you with your future travel plans. ✈️
I am not too happy that I booked a…
I am not too happy that I booked a Business First Class flights and my a leg to Miami was switched to Economy. That is not at all what I had. I was spoke with Mhena and told her what happened and she refused to switch it back to what it is supposed to be. She said it would be $275 extra.
19 June 2026
Unprompted review
Reply from Paylater Travel Australia
We're sorry to hear about the mix-up with your Business First Class booking, and we understand the frustration of expecting one cabin class and finding yourself in another for the Miami leg. This is a valid concern and deserves a proper look.
For context, bookings are processed based on the flight details, fare type, and itinerary selected and confirmed at the time of purchase. Seat class availability at the time of booking depends entirely on what the airline has available for that specific period, and this is something PLT does not control. If the class booked and confirmed differs from what was ultimately ticketed, that's a discrepancy we need to look into and understand properly.
We also want to be transparent that any ticket changes or upgrades after booking are subject to airline availability and applicable charges, which is why a cost was quoted for the change. That said, if this stemmed from a processing error on our end rather than a change you requested, that's a separate matter and one we're committed to resolving fairly.
We'd like to review your case in detail, including the conversation with Mhena, to determine exactly what happened. Someone from our team will be reaching out to look into this further. Thank you for bringing this to our attention.
rica helped a lot thankyou very much
rica helped a lot thankyou very much
23 July 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you so much for your kind review! 🌟 We're delighted to hear that Rica was able to help you. We'll be sure to share your wonderful feedback with her because it will mean a lot. 💙 Thank you for choosing Paylater Travel, and we look forward to assisting you again in the future! ✈️😊
Michelle was lovely and extremely…
Michelle was lovely and extremely helpful
23 July 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you so much for your kind review! 🌟 We're delighted to hear that Michelle was lovely and extremely helpful. We'll be sure to share your wonderful feedback with her because it will mean a lot. 💙 Thank you for choosing Paylater Travel, and we look forward to assisting you again in the future! ✈️😊
I had a big problem with due date and…
I had a big problem with due date and they helped me so fast. Great customer service and I appreciate all their help.
22 July 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you so much for your kind review! 🌟 We're glad to hear that our team was able to assist you quickly and help resolve your payment due date concern. Providing fast and helpful support is important to us, and we truly appreciate your kind words. 💙 Thank you for choosing Paylater Travel, and we look forward to assisting you with your future travels! ✈️😊
Positive Experience with the Payments Team
Although I haven't travelled yet or completed my payment plan, I wanted to acknowledge the helpful support I've received recently. The process didn't get off to the best start, but the payments team has been responsive and supportive in resolving my query. A special thanks to Dais, who was friendly, patient, and helpful throughout. I'm looking forward to completing my payments and hopefully having a great travel experience.
20 July 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you so much for sharing your experience! 🌟 We're grateful for your patience and understanding, and we're glad to hear that Dais was able to provide friendly, patient, and helpful support while resolving your query. We'll be sure to share your kind words with Dais because they will mean a lot. 💙 Thank you for choosing Paylater Travel, and we look forward to being part of your upcoming travel experience! ✈️😊
Helps financially thank you very much ☺️🌸
23 May 2026
Reply from Paylater Travel Australia
Thank you for your kind review! 🌟 We're so glad to hear that we could help make your travel plans more manageable financially. 💙 Thank you for choosing Paylater Travel, and we look forward to helping you with your future journeys! ✈️😊
PROMOTE RJ!!
PROMOTE RJ!!! An absolute legend for helping me with my enquiry. You sir deserve an absolute all expense paid holiday to where ever you want. Thanks buddy.
22 July 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you so much for your amazing review! 🌟 We're thrilled to hear that RJ provided such exceptional support and made your experience a great one. We'll be sure to share your kind words with him because they will mean a lot. 💙 Thank you for choosing Paylater Travel, and we hope to assist you again on your future journeys! ✈️😊
Cherry was great
Cherry was great, very understanding and a pleasure to deal with 😊
22 July 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you so much for your kind review! 🌟 We're delighted to hear that Cherry was understanding and provided you with such a positive experience. We'll be sure to share your lovely feedback with her. 💙 Thank you for choosing Paylater Travel, and we look forward to assisting you again in the future! ✈️😊
Been a customer for 4+ years
Firstly I have been a customer for 4+ years and have booked multiple trip using PLT my latest booking i had missed a payment and they helped me catch up on that payment which finalised the eticket and the ticket was emailed to me within minutes from email being received. Highly and proudly recommended PLT.
22 July 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you so much for your amazing review and for being a loyal customer for over four years! 🌟 We're truly grateful for your continued trust and support. We're glad we could help you get back on track with your payment and ensure your e-ticket was issued promptly. Your recommendation means the world to us. 💙 Thank you for choosing Paylater Travel! We look forward to helping you with many more trips in the future. ✈️😊
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