AllClear Travel Insurance (Australia) Reviews 2,147

TrustScore 4.5 out of 5

4.7

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Review summary

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and clear explanations of policies. Many reviewers specifically mention individual consultants by name, highlighting their patience and ability to address concerns effectively. Consumers appreciate the ease of understanding the information provided, which builds confidence in the coverage they receive. People also express satisfaction with the service, particularly the straightforward application process and quick response times. The company's app receives positive feedback as well. While some reviewers note that the price can be high, especially for those with pre-existing conditions, they generally feel the cost is justified by the comprehensive coverage and peace of mind provided.

Based on reviews, created with AI

See what reviewers are saying

Rated 5 out of 5 stars
Verified

Easy to navigate website and deal with pre existing conditions. To have a comparison with Gold Plus and Gold on the same screen while deciding which cover is handy. Quote was quick and good value if y... See more

Rated 5 out of 5 stars
Verified

I called as I was having difficulty finding the product I needed and the person who took my call asked her colleagues to get the directions to what I needed. It was then simple to complete my applica... See more

Rated 4 out of 5 stars
Verified

The representative on the phone was professional and very helpful. Our only dissappointment was the cost. The cost had almost doubled compared to a trip organised a few months ago which was, admitted... See more

Rated 5 out of 5 stars
Verified

Absolutely amazing. Emily was so easy to deal with and so helpful!! Thank you Emily you don’t realise how grateful we are and would use AllClear again. Keep up the fantastic customer service. 🙏🙏

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Company details

  1. #1 of 9 best companies in Travel Insurance Company
  2. #9 of 21 best companies in Travel Agency

Written by the company

All condition considered. Any age. Most destinations. Get specialist medical travel insurance with AllClear. We believe everyone deserves the right to travel.

Written by the company

Medical travel insurance for all
Any condition considered. Any age. Most destinations. We provide medical travel insurance for people whose pre-existing conditions make it difficult to find cover elsewhere. We believe everyone deserves the right to travel.
Compare policies online
We offer a one-stop-shop for travel insurance. Submit your details once and get reasonably priced quotes from several specialist policies. Compare a variety of prices and find the cover which suits you best.
Join over 3 million people we've covered
Be part of over 3 million customers we've covered worldwide, since we launched as the world's first provider of specialist medical travel insurance in the year 2000.
24 hour emergency medical support
Get treatment wherever you are, whenever you need it. Our emergency medical assistance team are available 24/7 and offer repatriation. Travel with extensive medical benefits: up to $15M per person.
Freephone our Australian Call Centre
Speak with our expert agents 6 days a week, Monday - Saturday. Freephone 1800 31 29 52 and plan holidays with peace of mind.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 83% of negative reviews

Typically replies within 2 weeks


Rated 5 out of 5 stars
Verified

Excellent Company

Matthew was so professional, he explained the policy details thoroughly and made sure all inclusions and exclusions were clear to us.
Will definitely use this company again

8 September 2025
Rated 5 out of 5 stars
Verified

Good value and easy to navigate website.

Easy to navigate website and deal with pre existing conditions. To have a comparison with Gold Plus and Gold on the same screen while deciding which cover is handy. Quote was quick and good value if you have pre existing conditions.

3 September 2025
Rated 5 out of 5 stars
Verified

Amazing experience

Absolutely amazing. Emily was so easy to deal with and so helpful!! Thank you Emily you don’t realise how grateful we are and would use AllClear again. Keep up the fantastic customer service. 🙏🙏

5 September 2025
Rated 4 out of 5 stars
Verified

very helpful phone service

The representative on the phone was professional and very helpful.
Our only dissappointment was the cost. The cost had almost doubled compared to a trip organised a few months ago which was, admittedly for a trip to Italy as apposed to a trip to japan. Having said that it is great to be insured despite of my current health conditions

5 September 2025
Rated 4 out of 5 stars
Verified

Straight forward Experience

The forms were reasonably easy to understand and got through it with ease. A couple of very small glitches with text over writing text on my phone.

4 September 2025

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