Very easy to navigate
Very easy to navigate. Only problem was the website didn't accept the auto-fill of credit card details. It took awhile to work out what the issue was. Manually entering the info worked.
Date of experience: 02 July 2024
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Reviews4.7
1,132 total
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Allclear was very clear
Francis communicated very clearly and as we had quite a few pre existings to disclose was very patient explaining our options. The questions Allclear set were very thorough and we thought the premium reasonable.
We have not traveled yet so will comment later if we make a claim but are confident they will be fair
Date of experience: 02 July 2024
Jesslyn is a gem.
Jesslyn was extremely helpful in explaining the cover options available to me and leading me through the complexities of pre-existing illnesses. It led to further questions and callbacks.
Date of experience: 02 July 2024
Good policy and quote offered
Short waiting time, easy to understand the staff member and quick service, well explained policy!
Date of experience: 02 July 2024
travel safety and peace of mind.
After a few gliches, all sorted relatively quickly.
Date of experience: 02 July 2024
I was really appreciated with Nickkier…
I was really appreciated with Nickkier , ( sorry may be incorrect spelling),she was very helpful and always look after me , she was very patient and importantly she understood my broken English.
I was so happy that’s why I couldn’t walk away from fourteen dollars pocompany.
Thank you very much….
Date of experience: 12 June 2024
Travel cover for the older single traveller
As I am going on an upcoming holiday over to England and I'm in an older age bracket (60 +) I wanted to be covered by travel insurance that wouldn't cost the earth and wouldn't be too complicated to purchase .
I found the process of purchasing this cover on line to be straight forwards and affordable .
Date of experience: 06 June 2024
Good process and service
Easy to obtain policy online and then followup issue that the email address was incomplete and need to be corrected to receive policy and schedule. Very helpful over the phone and resolved quickly
Date of experience: 13 June 2024
Great Service
Jesslyn was an informative, pleasant and great representative of one of the few insurers who help Seniors travel stress free. Thank you!
Date of experience: 18 June 2024
Excellent Customer Service experience
As with past policies with AllClear Travel Insurance (Aust), their courteous manner and assistance in answering questions with advice as to the options available has to be commended.
In particular, their Customer Service person Jesslyn was most helpful and made purchasing the necessary cover a delightful experience.
Date of experience: 28 June 2024
Isabella was a great customer rep
Isabella was a great customer representative, she went through all the questions thoroughly, but was bright and bubbly too. She made sure I understood the limitations, rang back quickly when the line dropped out, and sorted out all my insurance needs. There is one minor condition that I need to have checked, and she will ring me tomorrow when I have found the relevant information. Make sure she is well-valued!
Date of experience: 03 June 2024
Pre-existing Medical Cover
As a Cancer survivor I had difficulty finding a travel insurance company that covers pre-existing conditions such as this. Thank you to AllClear Travel for accommodating this. I found the online application easy and quick.
Date of experience: 23 June 2024
Get rid of worry
Website easy to follow. Quotes clearly set out.Facts made known, and with a quick response.
Date of experience: 02 July 2024
Alisa was clear and concise over the…
Alisa was clear and concise over the phone.
Date of experience: 04 July 2024
First class experience!
Absolutely WONDERFUL to deal with, and an Australian-based call centre made it even more so! Nicky was professional, knowledgeable, and helpful, with a friendly and warm manner. And to add to this, even my being a “boomer” with a pre-existing condition and about to embark on a worldwide trip including the USA, their pricing was BY FAR the cheapest, most quotes 2-3 times more expensive. I’ve used them before and would highly recommend without qualifications. 10/10
Date of experience: 21 May 2024
Even though we had trouble
Even though we had trouble, hearing your consultant, we understood what she was telling us, she knew her job, and we got through the session. And your price was comparable to others.and as we have used your company before we stayed with your quote.
Date of experience: 31 May 2024
Very easy to talk to
Very easy to talk to, with regard to existing medical conditions and knowledge of the policy which would suit us. After two phone conversations, yesterday with Antoina and today with Alex, thank you for your expertise and professional guidance.
Date of experience: 12 June 2024
Service person was respectful
Service person was respectful, clear advise and assisted as I required.
Date of experience: 27 June 2024
As you are aware people with health…
As you are aware people with health problems can find it hard to get travel insurance.
I was helped through the questionnaire process, so everything was answered correctly.
Premium is high for 8 day cruise but I think that would be the case everywhere !!
I have insurance, thankful for that
Date of experience: 20 May 2024
Well organised and efficient system. However...
Well organised and efficient system. However, I travel frequently and have to submit the same information for each application. There is no multi-trip option.
So it is time-consuming and expensive.
Date of experience: 15 June 2024