Pawtato Reviews 

305
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 69 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently highlight the exceptionally fast delivery service and express deep satisfaction with the healthy, natural, and grain-free ingredients used in the delicious treats. Many pet owners note that their dogs show immense enthusiasm for every flavor available, making daily snack times remarkably enjoyable and online transactions completely seamless. Buyers frequently emphasize that finding suitable snacks for sensitive or older pets is wonderfully easy and reliable. Some reviewers were not happy with order fulfillment, mentioning occasional delivery delays, products being consumed too quickly due to softness, and unexpected size variations.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the healthy and vegan nature of... See more

Quality

Consumers find quality to be positive, highlighting healthy, natural, and rawhide-free products that dogs... See more

Delivery service

Users describe positive interactions with delivery service, consistently reporting fast, prompt, and timely... See more

Order

Reviewers highlight ambiguous experiences with their order processes, showing both satisfaction and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Oh wow! Daisy absolutely loves her chews plus her favourite is either the Blueberry chew or the mint &parsley tooth cleaner chew! Thank you for producing a very low on fat delicious dog treats!!

Rated 5 out of 5 stars

I found this company whilst researching healthy dog treats. Our staffy has begun to scratch when eating other brands of dog treats and we have noticed that a lot of the treats are still rawhide based... See more

Company replied

Rated 5 out of 5 stars

Doodles absolutely loves the Blueberry sticks and the parsley absolutely mint. These treats for whatever reason slow her down and she thoroughly enjoys them! The smell delicious and of what they s... See more

Company replied

Rated 5 out of 5 stars

These are great products - my dogs eat them every day and really enjoy them. So nice to have an alternative to poor quality animal products and feed them something healthy and ethical.

Company replied


Company details

  1. Pet Store

Written by the company

Pawtato dog chews are the plant-based, healthy, low-fat alternative to traditional factory by-product chews. Formulated with sweet potato, our vegan dog treats are suitable for small, medium and large dogs. Our dog chews are ideal for dogs with a sensitive stomach. They are free from meat, wheat, dairy, eggs, artificial colour and flavours. No hide from any animal, a great rawhide alternative for those with a sensitive stomach looking for a hypoallergenic dog chew without wheat gluten. Vegetarian and vegan society approved, our range of treats are free from GM ingredients and offer grain-free options too. Ethical products from an award winning vegan-owned business in the UK.


Contact info

4.8

Excellent

TrustScore 5 out of 5

305 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(305)

66 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Happy dog, and happy owner

My dog loves these treats but I've only found them in one shop locally and can't always get there. So pleased to find the website, and impressed with the super quick dispatch and delivery - they arrived in less than 24 hours! Made both me and my dog very happy indeed.

18 April 2023
Pawtato logo

Reply from Pawtato

🐶 I am so happy your dogs enjoy our treats! Don't forget to send us a video or pic of your dog enjoying our treats! Send it to spud@pawtatochews.co.uk

Rated 5 out of 5 stars

Problem sorted

There was a problem with delivery, but not Pawtato’s fault and once 10 days had passed they did resend my order and it come through very quickly. These things do happen and nice to know that it was sorted via procedure.

26 March 2023
Pawtato logo

Reply from Pawtato

Thank you so much for your review! I am sorry your original parcel was lost, but I am glad we were able to resolve it quickly. I hope your dog enjoys the treats!

Rated 5 out of 5 stars

What can I say!

What can I say! Lucas loves these products, he sniffs out the deliveries and can't wait for me to open the packets.
The delivery is quick and the products are so good.

21 March 2023
Pawtato logo

Reply from Pawtato

Thank you for your review! We love hearing about how much our customers love our treats!

Rated 5 out of 5 stars

Pup Loves them

These are great treats with no nasties and my doggy loves them.

9 January 2023
Pawtato logo

Reply from Pawtato

Healthy & Delicious! Thanks so much for your review ❤️

Rated 5 out of 5 stars

Worth waiting for!

Great products & good customer service!
My delivery was shipped the day after placing the order but a week later it hadn't arrived.
Customer Services were apologetic and reassuring, saying that they had been experiencing delayed deliveries with Royal Mail but the order should arrive in the next 2-3 days, which it did :-)

9 December 2022
Rated 2 out of 5 stars
Pawtato logo

Reply from Pawtato

Good Morning Marjory,

I am sorry you are still waiting for your order, could you please email spud@pawtatochews.co.uk with your order number and I will investigate? I cannot find any order under your name.

Regards,

Charlie

Rated 5 out of 5 stars

A godsend for our IBD sufferer

Our dog has IBD and struggles with any type of protein. These don't upset her, which for a dog who always had a chew before this autoimmune disease kicked in, is a godsend

26 November 2022
Rated 5 out of 5 stars

Superb treats

First made contact asking for suitability as treats for dogs with CKD. Great response - even provided analytical data...and suitable! Also, dog enjoys them, with plenty to chew on, as well as being plant based!
Most commercial treats are totally unsuitable, but the labels don't provide the relevant analytical information needed to know (Phosphorus content particularly).

1 November 2022

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look