Pawrade Reviews 7,086

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,160 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and professionalism, making the entire process smooth and seamless. Many people highlight the excellent customer service, noting quick responses, clear communication, and a genuine care for the puppies and their new families. The overall service is frequently described as efficient and reassuring, with many consumers appreciating the user-friendly experience and the thorough profiles of available puppies. However, some customers experienced issues such as slow communication or receiving conflicting information from different agents. A few people also reported concerns about the health of their puppies upon arrival, including ear mites or genetic health issues that required veterinary attention. There were also isolated complaints about the demeanor of some staff members.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the helpfulness,... See more

Product

Reviewers mention positive feedback about product. Customers are consistently satisfied with the puppies... See more

Service

People report positive experiences with service. Customers frequently praise the excellent communication,... See more

Customer service

Clients share positive opinions on customer service. Many customers praise the helpfulness and responsiveness... See more

User experience

Consumers find the user experience to be positive, with many describing it as smooth, seamless, and easy.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After losing my 10 yr old Frenchton to cancer recently, I found myself wanting another Frenchton puppy, but where to begin? My biggest fears were getting scammed and avoiding puppy mills. Fortunately... See more

Company replied

Rated 5 out of 5 stars

All of our expectations were met and exceeded. Keeping us updated through the entire process especially being first time users of this type of furry friend purchase. This goes from answering questions... See more

Company replied

Rated 5 out of 5 stars

We were truly blessed to receive our little Yorkie. She came as promised. Each and every staff member we worked with were knowledgeable, pleasant, and professional. All questions were answered throu... See more

Company replied

Rated 5 out of 5 stars

This is the second time we've purchased a corgi from Pawrade and we are not disappointed. Everyone we interacted with was very kind, knowledgeable and so patient with any questions we had. When we ask... See more

Company replied


Company details

  1. Pet Adoption Service
  2. Dog Breeder

Written by the company

At Pawrade.com, we believe finding your puppy should be one of life’s happiest experiences. We are here to provide families with a safe and reliable place to discover the perfect companion, ensuring every step is filled with confidence and excitement. Each puppy featured on Pawrade comes from breeders who are committed to raising dogs with love and care. We take time to ensure every puppy has the healthy foundation and nurturing start they need before joining their forever home. From playful small breeds to affectionate family dogs, Pawrade is a trusted source where families can explore a wide variety of puppies and learn about each one’s unique personality. Our dedicated Puppy Concierge team is with you throughout the journey, answering questions, helping with travel arrangements, and providing peace of mind through our health guarantee. From the first search to the moment your puppy arrives in your arms, we want the process to feel personal, simple, and joyful. Welcoming a puppy is the beginning of a lifelong bond filled with laughter, loyalty, and love. At Pawrade, we are honored to help families open their hearts and homes to a new best friend.

3-Year Health Guarantee

Peace of mind for your puppy’s health

Every puppy adopted through Pawrade comes with our comprehensive 3-Year Health Guarantee. This promise gives families added confidence knowing their new best friend is protected well beyond the first few weeks at home. We work closely with our breeder partners to ensure puppies receive the best start in life. When you choose Pawrade, you are choosing a trusted source that prioritizes your puppy’s well-being for years to come.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 89% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Everything was spot on.

Everything was spot on.
My puppy, the service, and the price.
I would recommend this process, definitely.
I was a little hesitant at first, but I found it was unnecessary worry.

11 April 2026
Unprompted review
Pawrade logo

Reply from Pawrade

Hey Kathleen, we are so happy to hear that all went so well for you and your new furry family member. Thank you for trusting Pawrade and best wishes.

Rated 5 out of 5 stars

The entire process was very easy and…

The entire process was very easy and the representatives on the phone were really nice and so very helpful.

13 April 2026
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Reply from Pawrade

Hey Jennifer, Thank you for the kind words and thank you for choosing Pawrade to help you find the perfect pup for you.

Rated 5 out of 5 stars

We were truly blessed to receive our…

We were truly blessed to receive our little Yorkie. She came as promised. Each and every staff member we worked with were knowledgeable, pleasant, and professional. All questions were answered throughout the possess. Very Happy parents of our little furry girl. Extra thanks to the transporters for doing their job exceptionally well and keeping her clean and safe!

6 April 2026
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Reply from Pawrade

Hey Robert, we are so happy to hear that all went so well for you and your new furry family member. Thank you for trusting Pawrade and best wishes.

Rated 5 out of 5 stars

The great communication and screening

The great communication and screening. Loved the transparency and information .

6 April 2026
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Reply from Pawrade

Hey Lynne, thank you for the kind words and thank you for choosing Pawrade to help you find the perfect pup for you.

Rated 5 out of 5 stars

Excellent place to go for Puppies

The people at Pawrade were very helpful with each step of the process. They made it an excellent experience for me,and I got my puppy within two weeks.
There were always people there who could help me through the process if I had questions. I would recommend Powerade if you are looking for a puppy.

11 April 2026
Unprompted review
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Reply from Pawrade

Hey Beth, we really do try so hard to make the process smooth and stress free for our wonderful clients. Thank you for the kind words and thank you for trusting Pawrade.

Rated 5 out of 5 stars

We welcomed our second puppy from…

We welcomed our second puppy from Pawrade in less than five months, and we couldn’t be happier.

First came Onyx, our little adorable diva a black Dachshund with the fluffiest ears and the biggest personality. And now, we just brought home Oscar, a red wire Dachshund with the sweetest, most gentle temperament.

We are so in love with both of them already. Thank you, Pawrade, for bringing so much joy into our home. Truly grateful.

12 April 2026
Unprompted review
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Reply from Pawrade

Hey , we are so happy to hear that all went so well for you and your new furry family member. And we are thrilled that you are a return customer. That is the biggest endorsement possible. Thank you for trusting Pawrade and best wishes.

Rated 5 out of 5 stars

Very helpful

Very helpful, thorough, and easy to use

3 April 2026
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Reply from Pawrade

Hey Carla, thank you for choosing Pawrade to help you find the perfect pup for you. Best wishes.

Rated 4 out of 5 stars

Great

Great, professional the delivery team was informative and for the length of travel pretty much on the money thank you

13 April 2026
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Reply from Pawrade

Hey David, Thank you for the kind words and thank you for choosing Pawrade.

Rated 5 out of 5 stars

Well informed every step of process

Well informed every step of process. Pickup went without a hitch exactly as promised. Puppy was happy and healthy.

11 April 2026
Unprompted review
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Reply from Pawrade

Hey Mary, thank you for the kind words and thank you for choosing Pawrade to help you find the perfect pup for you.

Rated 5 out of 5 stars

Everyone was so helpful

Everyone was so helpful, delivery service was great, a very nice man brought her in to me. The staff were great to work with.

12 April 2026
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Reply from Pawrade

Hey Lily, we are so happy to hear that all went so well for you and your new furry family member. Thank you for trusting Pawrade and best wishes.

Rated 4 out of 5 stars

At first I was skeptical and concerned…

At first I was skeptical and concerned about this being a scam operation. But I followed through and now have the most beautiful puppy. Wish I could have had some communication with the breeder, not just the Pawrade employees. But all is well that ends well.

12 April 2026
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Reply from Pawrade

Hey Irene, Thank you so much for the kind words and thank you for trusting Pawrade. Typically we can arrange audio or video calls with the breeders. I do apologize if this didn't happen for you.

Rated 5 out of 5 stars

Fantastic & very professional Services

Fantastic & very professional Service. I will be using Pawrade forever forward!

5 April 2026
Unprompted review
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Reply from Pawrade

Hey Brent, thank you for the kind words and thank you for choosing Pawrade to help you find the perfect pup for you.

Rated 5 out of 5 stars

Excellent communication and great…

Excellent communication and great puppies!

10 April 2026
Pawrade logo

Reply from Pawrade

Hey CB, thank you for the kind words and thank you for trusting Pawrade to help you find the perfect pup for you.

Rated 1 out of 5 stars

We are devastated

We received our four month old puppy on February 1 and she was just what we wanted. We fell more in love with her every day. After six weeks she got ill and we took her to our vet. He thought she had eaten something she shouldn’t have. Her blood tests weren’t good but we took her home with medications. After two days she was worse so we went back to our vet. He took an X-ray and blood tests and she had some string in her stomach and her blood tests were much worse. We gave him the go ahead for surgery. We went back the next day to pick her up and the news was devastating. She was very sick and almost surely terminal. She had pyloric hypertrophy. The vet had tried to correct it but it hadn’t worked. After surgery, he put dye in and the dye couldn’t make it out of her stomach. He told us he could send her home with medication but the outlook was not good at all. I asked if we were just prolonging her suffering and he said that he didn’t believe there was any way she could survive. We made the incredibly difficult decision to euthanize her. It’s been three weeks and we still feel like we’ve been gut punched. Varying between sad and mad and trying to make sense of it. Then Pawrade’s insurance company let us know that they didn’t feel euthanasia was necessary. I guess we were supposed to make her go through hell and hope for a miracle. We will never do business with them again. They are a glorified puppy mill. I gave Pawrade’s insurance company our veterinarian’s phone number as our vet had encouraged me to do but they refused to call our vet for further information. Also, our pup was 5 1/2 months old. The vet had removed the string. Had that been what was wrong, we would still have her.

17 March 2026
Unprompted review
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Reply from Pawrade

We are very sorry to hear that the pup fell ill about 6 weeks after delivery. Unfortunately, the documentation provided to us has not made it possible for us to issue coverage for the illness.

Both of the issues noted by the vet can be congenital or acquired and the vet made no indication. Our Health Guarantee does cover many congenital conditions but they have to be diagnosed as so. It is also important to note that our Health Guarantee is to ensure that the pup arrives healthy , as it did, and guarantees against certain congenital conditions, it is not insurance. We do also provide 30 days of complimentary Metlife health insurance as well but the customer chose not to extend the coverage or choose coverage from another vendor that would have helped here.

The vet also notes string in the pups stomach which can also restrict flow. The vet also noted that the pup has "very stunted growth, only 30 lbs at 6 months old " yet the pup was less than 4 months and at an ideal size and weight. These notes by the vet are very confusing and raises questions.

Each of the two issues are also known to be treatable yet the decision was made to euthanize with no documentation by the vet as to why this solution was suggested.

Rated 5 out of 5 stars

First time dog owner

First time buying a puppy and this was a very easy, smooth and exciting experience from this company. (For the record this is my experience.) Everyone in contact with was helpful, answered all my questions, kept me up to date on the puppy and his conditions and progress. I chose the airport arrival and even that was easy and smooth! I would highly recommend

7 February 2026
Unprompted review
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Reply from Pawrade

Hey Xylania, we are so happy to hear that all went so well for you and your new furry family member. Thank you for trusting Pawrade and best wishes.

Rated 5 out of 5 stars

Smooth experience all the way through

Smooth experience all the way through. I was nervous buying a puppy online so I requested a conference call with the breeder so I could ask some questions. The call was setup quickly and all my questions were answered. I asked for a copy of vet records and videos of the puppy. Those were promptly sent. I felt comfortable to go ahead and purchase our puppy. Communication thereafter was consistent and clear and I knew what to expect. The drivers took great care of our pup and he arrived healthy and happy. He has acclimated quickly to our home and family! So thankful for Pawrade!

8 April 2026
Unprompted review
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Reply from Pawrade

Hey Lacri. We know that getting a new pup online can certainly cause folks some anxiety. But no worries at Pawrade. You get the perfect pup for you in a completely safe and secure transaction. Thank you for the kind words and best wishes.

Rated 5 out of 5 stars

The entire process with Pawrade was…

The entire process with Pawrade was incredibly smooth. From the very first inquiry, the communication was clear and consistent, and everyone we spoke with was genuinely helpful and friendly.
We were especially impressed by the delivery. The drivers were fantastic and clearly took great care of our precious "cargo" during the trip.
Our little guy arrived in perfect health, and we are already so in love with him. If you're looking for a stress-free way to find your new pup, I can't recommend Pawrade enough!

7 April 2026
Unprompted review
Pawrade logo

Reply from Pawrade

Hey HJ, we really do work so hard to make the process smooth and stress free for our wonderful clients. We are so happy to hear that all went so well for you. Thank you for the kind words and thank you for choosing Pawrade.

Rated 5 out of 5 stars

My experience with Pawrade was…awesome!

My experience with Pawrade was fantastic. The adoption process was seamless. My puppy was delivered on time as promised. No issues, my puppy was healthy and happy. I have nothing but great things to say. I couldn't be happier!

1 April 2026
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Reply from Pawrade

Hey Sandra, we are so happy to hear that all went so well for you and your new furry family member. Thank you for trusting Pawrade and best wishes.

Rated 5 out of 5 stars

We already did the review once! 2nd Accolade!

We already did the review once. Can't say enough good things about the whole experience and process. Pawrade has it down pat from soup to nuts! The service, information and responses were spectacular!
The Fury Trails Transport Service was GREAT as well. Perfect interaction for the entire delivery from before to after! The driver Cory was so pleasant, polite and caring.
I would certainly recommend Pawrade to anyone. Thank you for running a FIRST-CLASS operation. I know how difficult it is to do as I have also done it for the past 52 years!

8 April 2026
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Reply from Pawrade

Hey Ricky and Tita, Thank you so much for the wonderful and detailed review. We are so happy to hear that we were able to do such a fine job for you. Best wishes for many fun filled days to come.

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