I am absolutely thrilled to have discovered Helena from PawBau! My hand-painted bag charm arrived promptly, and the portrait was nothing short of exquisite. She managed to capture my puppy in a way th... See more
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Pawbau is a brand for pet lovers, offering personalized jewelry and handcrafted accessories that celebrate the bond with your furry friends. Since 2022, over 35,000 customers have trusted Pawbau for custom pet name necklaces and unique pieces like our Hand-Painted Bag Charm — a leather bag charm hand-painted with your pet’s portrait using premium craftsmanship techniques. Looking for Pawbau reviews? Visit our Trustpilot profile to read real feedback from customers who love the quality, service, and attention to detail we provide.
Contact info
30 N Gould St Ste R, 82801, Sheridan, United States
- info@pawbau.com
- pawbau.com
Hasn’t replied to negative reviews
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Best Jewelry to remember your best friend
I first saw this company on Facebook and thought cute. Not long afterwards I lost my sweet Honey and suddenly cute because what a fabulous way to remember my beloved furbaby and have her with me always. I never take my necklace off. Then dear friends lost their furbabies and I thought what a great way to help them remember their babies. The jewelry is well made with such love and care that its the perfect remembrance for the perfect companion.
Beautiful piece created for me
Beautiful piece created for me! Great communication and received on a timely matter. Love it! A+
Scammers
Ordered an item, shipped but not received. Re-ordered, still not received.
Scammers. Would give ZERO stars if allowed.

Reply from pawbau
Absolutely love my necklace
Absolutely love my necklace. I got one of my service dog Tonks, who has helped me and is helping me still through difficult times so it means a lot to me.
Great product!
My husband bought me a beautiful…
My husband bought me a beautiful pendant that pawbau created. My baby girl recently passed so the pendant was very special to me. A bulldog with her name, “Kiran”. They did an excellent job.
What a BEAUTIFUL necklace of my Pug
What a BEAUTIFUL necklace of my Pug, Paisley! Arrived quickly. Lovely quality.
I love my necklace
I love my necklace! I ordered it the day after my sweet 15 year old crossed the rainbow bridge, and it arrived a few weeks later. It looks incredible and I haven’t taken it off since! They did a beautiful job honoring my sweet angel! The only ‘negative’ is if you order the pendant without a chain, you are limited on what chains you can use. The hole on the pendant is tiny, so it’s hard to find a chain with a clasp that will fit through it.
Nice necklace and great service!
My puppy necklace
The design is beautiful and I received it in a timely manner with shipping updates
Beautiful design
Love my necklace I ordered. The quality is beautiful and the detail is amazing.
We bought the pendant for our grand dog…
We bought the pendant for our grand dog to give to his mom for Mother’s Day which is a couple of weeks away. I’m sure she’s going to love it.
Thumbs up for Pawbau
We had a question about the clasp mechanism on a necklace. Not only did they address the question promptly but they also offered to replace the chain even though we did not request a replacement. It arrived shortly after. The quality of the merchandise is excellent and the customer service is outstanding. I am very pleased to recommend Pawbau.
I loved the design but . . .
I loved the design but the chain is thin. The design of the chain makes it constantly loosen up and fall off. Fortunately, I have not lost it but kind of afraid to wear it for fear of losing it.

Reply from pawbau
Replacement item sent
The charm is great, but the necklace it comes in will not stay on and three charm doesn't fit in another chain. A different clasp would be soooo NYC better. Can't really wear it
After original review for problem with the chain I was contacted to rectify the situationand a new chain was sent. The response and desire to fix the problem is appreciated. Hoping the chain stays on this time.

Reply from pawbau
A Christmas disappointment
I was excited about ordering a necklace for my girlfriend in No Carolina since she just recently lost her Boxer of 18 years. I ordered it on December 4, 2023 and was assured that my order would be here before Christmas. I got an email from Amanda that they were having trouble with the courier. I sent an email back saying I needed by December 21 so I could mail it to No. Carolina to be received by Christmas. Then I got another email saying they were remaking my order and probably would not be here by Christmas. I requested a refund and all I was given was a $30.00 gift to be spent with pawbau and still have not received my order. I explained to Amanda that this ruined my Christmas and had to find another gift to mail to No. Carolina. I sent an email to the company and to Amanda two days ago and no response so far. To say the least I am very disappointed.
Extremely disappointed in the quality
Extremely disappointed in the quality. The pin clasp became loose and broke within a few days.
AMAZING
It took a little bit to receive the item, but she kept me updated all along the way. I was blown away when I saw it. I got the necklace for my daughter for Christmas and I know she’s going to love it!! They did an amazing job; well worth the wait.
I love the necklace my husband bought…
I love the necklace my husband bought me from you! It's just beautiful. My sweet dog will be with me always.
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