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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product, highlighting its exquisite and accurate hand-painted portraits that perfectly capture the essence of their pets. The quality and craftsmanship are frequently described as excellent, with many appreciating the luxurious feel of the leather and the overall artistry. People are thrilled with their purchases, often ordering multiple items and recommending them as meaningful and unique gifts. However, some customers experienced issues with their orders, mentioning long waiting times or a lack of information regarding their status. A few reviewers were also dissatisfied with the company's policy regarding modifications, stating they were required to purchase a new item for minor adjustments.

What people talk about most

Product

Customers consistently note positive experiences with the product. Many reviewers are obsessed with the... See more

Quality

People report positive experiences with quality. Customers consistently praise the exceptional craftsmanship... See more

Order

Reviewers highlight ambiguous aspects of their orders. Many customers express satisfaction, praising... See more

Based on these reviews

Rated 5 out of 5 stars

I am absolutely thrilled to have discovered Helena from PawBau! My hand-painted bag charm arrived promptly, and the portrait was nothing short of exquisite. She managed to capture my puppy in a way th... See more

Rated 5 out of 5 stars

Helena completely captured Lady’s essence and spirit with her craft and produced a beautiful and unique piece for us. Helena also provided regular updates during the process and responded promptly whe... See more

Rated 5 out of 5 stars

I am completely obsessed with this painted leather purse charm. The craftsmanship is next-level—the leather feels luxe, and the hand-painted portrait of my Great Dane is insanely accurate. It’s one of... See more

Rated 5 out of 5 stars

I love pawbau!! the craftsmanship is EXCELLENT!! I love my charms and will for many years. Would love this as a wallet or a leather picture frame!!!! You will not be disappointed. The tags were delive... See more

Rated 1 out of 5 stars

I would review the product but I'm still waiting for it to be delivered. It's almost a month now! I have contacted them several times but still waiting for my order. If it ever arrives I'll update th... See more

Rated 1 out of 5 stars

There is a factory actually named "baupaw" and is selling products for animals and I believe they are tricking out people, they make much publicity and nowhere you can find information.

Rated 2 out of 5 stars

Pretty poor customer service. For the cost of the charm, I’d go with someone else. I asked for a simple request to fix the eyes on my kitty as they looked dead-like and was told I needed to buy an ent... See more

Rated 5 out of 5 stars

Bought this for a friend who lost her pup and not only was she blown away by the accuracy and perfection, but her and I are all ordering more of our living pets. The process is lengthy of course, but... See more

Rated 5 out of 5 stars

I ordered a custom charm from PawBau and it came out beautifully! It looked just like the photo I sent of my sister-in-law’s dog and really captured her personality. The craftsmanship is high-quality,... See more

Rated 5 out of 5 stars

From beginning to finished product, Helena kept in contact with me about the customized purse charm. The finished product was gorgeous, and a beautiful, creative gift for our friend. Couldn’t have ask... See more

Rated 5 out of 5 stars

I absolutely love my bag charm! The picture is so cute, absolutely perfect! The order was extremely simple and timely. They responded very quickly upon receiving and completing my order. The pa... See more

Rated 5 out of 5 stars

The company was so responsive and professional. Helena emailed with updates and I was so excited to get my piece. The bag charm came out so beautifully and Helena did an incredible job depicting my do... See more

Rated 5 out of 5 stars

Beautiful product and really captured not just the likeness, but the spirit of our dog! Also delivered far faster than expected - a pleasant extra surprise. Would really recommend 👌🏻

Rated 5 out of 5 stars

I would definitely recommend Pawbau. They were incredibly communicative with me via email. And provided updates of the entire process until arrival. The charm was extremely unique and a great custom... See more

Rated 5 out of 5 stars

Consistent emails and status updates. The product is absolutely perfect. She captured all of the fun details of my pup, including his underbite with his teeth showing.

Rated 5 out of 5 stars

I LOVE the 2 bag charms that I ordered for a friend for Christmas. Helena was super responsive and helpful with the design and answered all of my questions within 24 hours. The charm is very high qu... See more

Rated 5 out of 5 stars

I received my hand painted tag from Helena. It is beyond any expectation. The quality of the leather tag is outstanding . Helena’s art work captures our pup so nicely. I just ordered a second tag.... See more

Rated 5 out of 5 stars

I got this for my wife for our 25th anniversary. She and her dog Paisley have a special bond, and she has had her eye on something like this for a few years. The smile on her face told me she made t... See more

Rated 5 out of 5 stars

Charms are beautiful, I now have all three of my dogs that Helena painted for me! Very easy to work with and great communication on the process of creation. Would recommend for self, or a gift!

Rated 5 out of 5 stars

The hand painted tag came out better than I even expected and was finished and shipped very quickly. Would absolutely buy from them again.

Rated 5 out of 5 stars

Pawbau was extremely communicative during the process while making my two charms. They are beautiful and exceeded my expectations. My wife will love them for Christmas.

Rated 5 out of 5 stars

The designer sent updates on process and progress. She was extremely engaged with me during the process. The charm is phenomenal!! Magnificently done!!

Rated 5 out of 5 stars

My charm is absolutely perfect! The quality is amazing and art looks exactly like my sweet puppy!

Rated 5 out of 5 stars

I'm so delighted by the hand-painted pet portrait! It looks exactly like my girlfriend's late tuxedo cat, Apollo. She was so happy to receive such a quality gift to memorialize her sweet boy. Hel... See more

Rated 5 out of 5 stars

I love my hand painted bag charm so much that I had one made in brown and black. It’s absolute perfection. I get stopped and asked about it all of the time.

Rated 5 out of 5 stars

I will say both items were beautifully made and we're exactly what I ordered for my girl. Thank you they are two great products..

Rated 5 out of 5 stars

Handpainted handbag charm was done to perfection, and the communication with the seller was fantastic - every step in the process!

Rated 5 out of 5 stars

Helena was very helpful and responded to me with updates on my order. She worked very hard to get my product out in time for Christmas. I love this company and their necklaces, my mom and I both have... See more

Rated 5 out of 5 stars

Helena made a wonderful painting of our dog Piper. My wife received it as her Xmas gift and was so happy with how it came out. Was better than I expected. So amazing!! Would definitely come back agai... See more


Company details

  1. Leather Goods Manufacturer
  2. Jewellery Manufacturer

Written by the company

Pawbau is a brand for pet lovers, offering personalized jewelry and handcrafted accessories that celebrate the bond with your furry friends. Since 2022, over 35,000 customers have trusted Pawbau for custom pet name necklaces and unique pieces like our Hand-Painted Bag Charm — a leather bag charm hand-painted with your pet’s portrait using premium craftsmanship techniques. Looking for Pawbau reviews? Visit our Trustpilot profile to read real feedback from customers who love the quality, service, and attention to detail we provide.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

254 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Best Jewelry to remember your best friend

I first saw this company on Facebook and thought cute. Not long afterwards I lost my sweet Honey and suddenly cute because what a fabulous way to remember my beloved furbaby and have her with me always. I never take my necklace off. Then dear friends lost their furbabies and I thought what a great way to help them remember their babies. The jewelry is well made with such love and care that its the perfect remembrance for the perfect companion.

17 August 2024
Unprompted review
Rated 1 out of 5 stars

Scammers

Ordered an item, shipped but not received. Re-ordered, still not received.

Scammers. Would give ZERO stars if allowed.

15 January 2024
Unprompted review
pawbau logo

Reply from pawbau

Hi Andrew, we are very sorry for the inconvenience.
We try to provide the best customer service and to prevent situations like this from happening.
Please contact us at info@pawbau.com providing your delivery address and we will be happy to initiate production and shipping at our expense.

Customer satisfaction is a top priority at Pawbau, and the positive reviews we usually receive make us proud. We are very intentional about wanting to resolve this inconvenience.

Rated 5 out of 5 stars

I love my necklace

I love my necklace! I ordered it the day after my sweet 15 year old crossed the rainbow bridge, and it arrived a few weeks later. It looks incredible and I haven’t taken it off since! They did a beautiful job honoring my sweet angel! The only ‘negative’ is if you order the pendant without a chain, you are limited on what chains you can use. The hole on the pendant is tiny, so it’s hard to find a chain with a clasp that will fit through it.

14 May 2024
Unprompted review
Rated 5 out of 5 stars

Thumbs up for Pawbau

We had a question about the clasp mechanism on a necklace. Not only did they address the question promptly but they also offered to replace the chain even though we did not request a replacement. It arrived shortly after. The quality of the merchandise is excellent and the customer service is outstanding. I am very pleased to recommend Pawbau.

11 April 2024
Unprompted review
Rated 3 out of 5 stars

I loved the design but . . .

I loved the design but the chain is thin. The design of the chain makes it constantly loosen up and fall off. Fortunately, I have not lost it but kind of afraid to wear it for fear of losing it.

25 December 2023
Unprompted review
pawbau logo

Reply from pawbau

Thank you for bringing this issue to our attention. We would like to understand the situation better and assist you in resolving it.

If the chain is defective or damaged, we will be more than happy to replace it free of charge.

We value your feedback and want to ensure that you are satisfied with your purchase from PawBau. Our goal is to provide high-quality products and excellent customer service. We appreciate your patience and understanding as we work towards resolving this matter for you.

Thank you for choosing PawBau.

Rated 4 out of 5 stars

Replacement item sent

The charm is great, but the necklace it comes in will not stay on and three charm doesn't fit in another chain. A different clasp would be soooo NYC better. Can't really wear it

After original review for problem with the chain I was contacted to rectify the situationand a new chain was sent. The response and desire to fix the problem is appreciated. Hoping the chain stays on this time.

24 December 2023
Unprompted review
pawbau logo

Reply from pawbau

Thank you for bringing this issue to our attention. We apologize for any inconvenience caused by the necklace not staying on and the charm not fitting in another chain. We would like to understand the situation better and assist you in resolving it.

If the chain is defective or damaged, we will be more than happy to replace it free of charge.

We value your feedback and want to ensure that you are satisfied with your purchase from PawBau. Our goal is to provide high-quality products and excellent customer service. We appreciate your patience and understanding as we work towards resolving this matter for you.

Thank you for choosing PawBau.

Rated 1 out of 5 stars

A Christmas disappointment

I was excited about ordering a necklace for my girlfriend in No Carolina since she just recently lost her Boxer of 18 years. I ordered it on December 4, 2023 and was assured that my order would be here before Christmas. I got an email from Amanda that they were having trouble with the courier. I sent an email back saying I needed by December 21 so I could mail it to No. Carolina to be received by Christmas. Then I got another email saying they were remaking my order and probably would not be here by Christmas. I requested a refund and all I was given was a $30.00 gift to be spent with pawbau and still have not received my order. I explained to Amanda that this ruined my Christmas and had to find another gift to mail to No. Carolina. I sent an email to the company and to Amanda two days ago and no response so far. To say the least I am very disappointed.

4 December 2023
Unprompted review
Rated 5 out of 5 stars

AMAZING

It took a little bit to receive the item, but she kept me updated all along the way. I was blown away when I saw it. I got the necklace for my daughter for Christmas and I know she’s going to love it!! They did an amazing job; well worth the wait.

12 December 2023
Unprompted review

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