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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product, highlighting its exquisite and accurate hand-painted portraits that perfectly capture the essence of their pets. The quality and craftsmanship are frequently described as excellent, with many appreciating the luxurious feel of the leather and the overall artistry. People are thrilled with their purchases, often ordering multiple items and recommending them as meaningful and unique gifts. However, some customers experienced issues with their orders, mentioning long waiting times or a lack of information regarding their status. A few reviewers were also dissatisfied with the company's policy regarding modifications, stating they were required to purchase a new item for minor adjustments.

What people talk about most

Product

Customers consistently note positive experiences with the product. Many reviewers are obsessed with the... See more

Quality

People report positive experiences with quality. Customers consistently praise the exceptional craftsmanship... See more

Order

Reviewers highlight ambiguous aspects of their orders. Many customers express satisfaction, praising... See more

Based on these reviews

Rated 5 out of 5 stars

I am absolutely thrilled to have discovered Helena from PawBau! My hand-painted bag charm arrived promptly, and the portrait was nothing short of exquisite. She managed to capture my puppy in a way th... See more

Rated 5 out of 5 stars

Helena completely captured Lady’s essence and spirit with her craft and produced a beautiful and unique piece for us. Helena also provided regular updates during the process and responded promptly whe... See more

Rated 5 out of 5 stars

I am completely obsessed with this painted leather purse charm. The craftsmanship is next-level—the leather feels luxe, and the hand-painted portrait of my Great Dane is insanely accurate. It’s one of... See more

Rated 5 out of 5 stars

I love pawbau!! the craftsmanship is EXCELLENT!! I love my charms and will for many years. Would love this as a wallet or a leather picture frame!!!! You will not be disappointed. The tags were delive... See more

Rated 1 out of 5 stars

I would review the product but I'm still waiting for it to be delivered. It's almost a month now! I have contacted them several times but still waiting for my order. If it ever arrives I'll update th... See more

Rated 1 out of 5 stars

There is a factory actually named "baupaw" and is selling products for animals and I believe they are tricking out people, they make much publicity and nowhere you can find information.

Rated 2 out of 5 stars

Pretty poor customer service. For the cost of the charm, I’d go with someone else. I asked for a simple request to fix the eyes on my kitty as they looked dead-like and was told I needed to buy an ent... See more

Rated 5 out of 5 stars

Bought this for a friend who lost her pup and not only was she blown away by the accuracy and perfection, but her and I are all ordering more of our living pets. The process is lengthy of course, but... See more

Rated 5 out of 5 stars

I ordered a custom charm from PawBau and it came out beautifully! It looked just like the photo I sent of my sister-in-law’s dog and really captured her personality. The craftsmanship is high-quality,... See more

Rated 5 out of 5 stars

From beginning to finished product, Helena kept in contact with me about the customized purse charm. The finished product was gorgeous, and a beautiful, creative gift for our friend. Couldn’t have ask... See more

Rated 5 out of 5 stars

I absolutely love my bag charm! The picture is so cute, absolutely perfect! The order was extremely simple and timely. They responded very quickly upon receiving and completing my order. The pa... See more

Rated 5 out of 5 stars

The company was so responsive and professional. Helena emailed with updates and I was so excited to get my piece. The bag charm came out so beautifully and Helena did an incredible job depicting my do... See more

Rated 5 out of 5 stars

Beautiful product and really captured not just the likeness, but the spirit of our dog! Also delivered far faster than expected - a pleasant extra surprise. Would really recommend 👌🏻

Rated 5 out of 5 stars

I would definitely recommend Pawbau. They were incredibly communicative with me via email. And provided updates of the entire process until arrival. The charm was extremely unique and a great custom... See more

Rated 5 out of 5 stars

Consistent emails and status updates. The product is absolutely perfect. She captured all of the fun details of my pup, including his underbite with his teeth showing.

Rated 5 out of 5 stars

I LOVE the 2 bag charms that I ordered for a friend for Christmas. Helena was super responsive and helpful with the design and answered all of my questions within 24 hours. The charm is very high qu... See more

Rated 5 out of 5 stars

I received my hand painted tag from Helena. It is beyond any expectation. The quality of the leather tag is outstanding . Helena’s art work captures our pup so nicely. I just ordered a second tag.... See more

Rated 5 out of 5 stars

I got this for my wife for our 25th anniversary. She and her dog Paisley have a special bond, and she has had her eye on something like this for a few years. The smile on her face told me she made t... See more

Rated 5 out of 5 stars

Charms are beautiful, I now have all three of my dogs that Helena painted for me! Very easy to work with and great communication on the process of creation. Would recommend for self, or a gift!

Rated 5 out of 5 stars

The hand painted tag came out better than I even expected and was finished and shipped very quickly. Would absolutely buy from them again.

Rated 5 out of 5 stars

Pawbau was extremely communicative during the process while making my two charms. They are beautiful and exceeded my expectations. My wife will love them for Christmas.

Rated 5 out of 5 stars

The designer sent updates on process and progress. She was extremely engaged with me during the process. The charm is phenomenal!! Magnificently done!!

Rated 5 out of 5 stars

My charm is absolutely perfect! The quality is amazing and art looks exactly like my sweet puppy!

Rated 5 out of 5 stars

I'm so delighted by the hand-painted pet portrait! It looks exactly like my girlfriend's late tuxedo cat, Apollo. She was so happy to receive such a quality gift to memorialize her sweet boy. Hel... See more

Rated 5 out of 5 stars

I love my hand painted bag charm so much that I had one made in brown and black. It’s absolute perfection. I get stopped and asked about it all of the time.

Rated 5 out of 5 stars

I will say both items were beautifully made and we're exactly what I ordered for my girl. Thank you they are two great products..

Rated 5 out of 5 stars

Handpainted handbag charm was done to perfection, and the communication with the seller was fantastic - every step in the process!

Rated 5 out of 5 stars

Helena was very helpful and responded to me with updates on my order. She worked very hard to get my product out in time for Christmas. I love this company and their necklaces, my mom and I both have... See more

Rated 5 out of 5 stars

Helena made a wonderful painting of our dog Piper. My wife received it as her Xmas gift and was so happy with how it came out. Was better than I expected. So amazing!! Would definitely come back agai... See more


Company details

  1. Leather Goods Manufacturer
  2. Jewellery Manufacturer

Written by the company

Pawbau is a brand for pet lovers, offering personalized jewelry and handcrafted accessories that celebrate the bond with your furry friends. Since 2022, over 35,000 customers have trusted Pawbau for custom pet name necklaces and unique pieces like our Hand-Painted Bag Charm — a leather bag charm hand-painted with your pet’s portrait using premium craftsmanship techniques. Looking for Pawbau reviews? Visit our Trustpilot profile to read real feedback from customers who love the quality, service, and attention to detail we provide.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

254 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I got this for my wife for our 25th…

I got this for my wife for our 25th anniversary. She and her dog Paisley have a special bond, and she has had her eye on something like this for a few years. The smile on her face told me she made the right decision. The craftmanship was impeccable and she truly loved her gift.

29 April 2025
Unprompted review
Rated 1 out of 5 stars

I placed an order for a pendant for my…

I placed an order for a pendant for my wife as an homage to our dog who passed away this past fall. I received updates from Pawbau that they were working on the order and that it had shipped on 12/26. It was alleged to been out for delivery on 12/29 and was subsequently changed to "Scanned Parcel processing delay" state on 1/2/2025. I reached out to "Amanda" who had been emailing me about the progress of the order who effectively ignored my request for assistance with the order on January 11th as well as "Elisa" who emailed that she was the designer that created the order with a photo of a pendant that wasn't the breed or name of the dog that I'd ordered and requesting a review. When I responded that I would like some assistance getting the issues with my order, they went silent. They apparently use a shipping company (Uniuni) that I'd never heard of but now, as of 1/31/2025, with no response from PAWBAU, I've contested the charge with my credit card company to refund my purchase. Regardless of whether it was them or the shipping company, they did absolutely nothing to resolve the situation.

31 December 2024
Unprompted review
pawbau logo

Reply from pawbau

Hi Drew,

I sincerely apologize for the inconvenience and frustration you have experienced with your order. We strive to provide excellent service, and it is disheartening to hear that we fell short in your case.

We typically rely on local couriers, including USPS and occasionally UniUni, for deliveries. It seems there may have been an unexpected delay or issue with the courier during transit. Unfortunately, these situations can sometimes occur and are beyond our immediate control.

To resolve this matter promptly, we have reached out to you via your email to assist in initiating a new shipment of your order. We are committed to making this right for you and ensuring you receive the pendant you ordered as a tribute to your beloved pet.

Thank you for your patience and understanding. Please feel free to reach out with any further questions or concerns.

Rated 5 out of 5 stars

Christmas Gift for Son's Fiancé

This was a Christmas gift for my son's fiancé. She had recently lost her Poodle and therefore giving her a gift of her beloved Henry, complete with halo, that she can cherish for years to come made a perfect gift. It looked as lovely as I hoped it would. She was very happy with it and so was I.

25 December 2024
Unprompted review
Rated 5 out of 5 stars

Great Personlized Jewelry

I ordered a bracelet for my gf with charms for her puppies and her dear departed dog. They were made and shipped quickly, and are absolutely great!

20 December 2024
Unprompted review
Rated 5 out of 5 stars

Keychain Momentos of our Dogs

I ordered a keychain for each of my daughters. One of our dog who recently passed away and one of our 3 year old dog. I love that the keychains look like our dogs and have their name on it. Such a great keepsake for our kids. Great quality from Pawbau! They are also fantastic about sending emails with your order’s progress from the time ordered until your items are received.

13 December 2024
Unprompted review
Rated 5 out of 5 stars

Nice touches throughout

The company was in consistent contact throughout to let me know where my piece was in production. I consider that to be a unique touch and appreciated the updates. My piece arrived in a lovely bag without my paying additional fees which was a nice surprise as it was a gift. I piece appeared as promised.

21 October 2024
Unprompted review
Rated 5 out of 5 stars

Everything was smooth and easy

Everything was smooth and easy. I got emails and updates all the time and it was delivered exactly in the time they said it will be. Amzing company helping us to share the love and care for our fur babies. Definetly recommend them!!!

18 September 2024
Unprompted review
Rated 5 out of 5 stars

Great product

Easy to order, came on time, and the quality was great. It was a fabulous present to give to some who lost a beloved pet.

1 October 2024
Unprompted review
Rated 5 out of 5 stars

Best gift!

Best gift!
I gave this as a gift to my bestfriend for her 50th birthday. It was one of many gifts but this one was her favorite. There was so much emotion when she realized it looked exactly like her little boy. She hasn't taken it off since she got it. The craftsmanship was amazing.

4 October 2024
Unprompted review

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