Paving Stones Direct UK Ltd Reviews 

200
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally knowledgeable staff and friendly support team, noting that representatives consistently go above and beyond to assist with every request and ensure complete satisfaction. Consumers are also thoroughly impressed by the fantastic range of top-quality products, competitive pricing, and remarkably swift delivery services that make projects easy to start. Though some reviewers experienced setbacks, mentioning occasional delivery delays, inaccurate estimated arrival times, or frustrating challenges with external couriers refusing property access. Despite these hurdles, people generally feel that the team responds effectively to resolve unexpected transit problems and make things right.

What people talk about most

Product

Consumers find product quality to be exceptional, expressing deep satisfaction with the durable and stunning... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that shipments arrive on... See more

Staff

Customers had positive experiences with staff, frequently highlighting their helpful, professional, and... See more

Customer service

People report positive experiences with customer service, consistently praising the knowledgeable staff and... See more

Service

Reviewers mention positive feedback about service, expressing widespread satisfaction with the professional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been doing business with paving stones direct for the past 7-8 years and can honestly say they are by far the best company I have used. The amount of products they stock and keep stocked is un... See more

Rated 5 out of 5 stars

Wow,If you want to get EXCELLENT customer service ,amazing quality at reasonable prices for fantastic products, go to P S Direct. I dealt with a lovely young lady called Natasha. She was knowledgeabl... See more

Company replied

Rated 5 out of 5 stars

Bought 5 pallets of Kandla grey porcelain. Ended up requiring another pallet which was able to be sourced with the same batch numbers as previous pallets. Out of all 6 pallets I only had 2 broken tile... See more

Company replied

Rated 5 out of 5 stars

From start to finish, a great experience. We got exceptional help from Karl, who helped us order the slabs we needed, arranged delivery, and then sent replacements by express delivery for a few sl... See more

Company replied


Company details

  1. Landscaping Supply Store

Written by the company

Suppliers of High-Quality Natural Stone and Porcelain Paving. Open To the Trade and Public.


Contact info

4.8

Excellent

TrustScore 5 out of 5

200 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(200)

47 reviews in the last 12 months

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Rated 5 out of 5 stars

How it should be

The most difficulty I encountered was choosing porcelain from their broad range. It took me several months to settle on a design. Everything else was plain sailing. Great pricing, great product, easy to navigate website and ordering process. Delivery turned up on the day advised and I was able to wait-in and speak to the (palletways) driver. I will be purchasing more porcelain in future for upcoming projects later in the year.

4 April 2024
Unprompted review
Paving Stones Direct UK Ltd logo

Reply from Paving Stones Direct UK Ltd

Thank you so much for leaving us your review, we really appreciate it. We are pleased to learn you are happy with the service and we will pass your comments on. The Paving Stones Direct team.

Rated 5 out of 5 stars

Great service yet again

Great service yet again . Lovely delivery driver .

18 March 2024
Unprompted review
Paving Stones Direct UK Ltd logo

Reply from Paving Stones Direct UK Ltd

Thank you for leaving us your feedback, we really appreciate it. We are pleased to learn you are happy with the service and we will pass your comments on. The Paving Stones Direct team.

Rated 5 out of 5 stars

Customer service as good as it gets

I placed a small order with this company for border stones around a granite patio. I liked the stones so much I decided I'd place them either side of the channel drain, but knowing I'd run short of a few stones. I knew most sellers insist you buy a complete pack on a pallet but I only needed one-tenth of this. Well I emailed them to see if they could help out.A little more than 24 hours later the granite stones arrived, very carefully packed and at a very fair price, rather with the next day delivery a crazily low price. I emailed these guys late on a Sunday evening and they responded Monday 6.30AM and subsequent responses were within minutes of my requests. If you find better overall service, I'll eat my hat.

11 March 2024
Unprompted review
Paving Stones Direct UK Ltd logo

Reply from Paving Stones Direct UK Ltd

Thank you so much for leaving us your review, we really appreciate it. We are pleased to learn you are happy with the service and we will pass your comments on. The Paving Stones Direct team.

Rated 4 out of 5 stars

Straightforward ordering

Straightforward ordering. Great price. Free delivery and deliver on time. The only issue I had was the driver did not bother to knock and dumped the pallet overhanging the drive rendering parking impossible despite plenty of room at the front. I learned of the delivery when I tracked it and discovered a photo of my house complete with pallet.

16 February 2024
Unprompted review
Paving Stones Direct UK Ltd logo

Reply from Paving Stones Direct UK Ltd

Hi Beryl, Thank you for leaving us your feedback, we really appreciate it. We are pleased to learn you are happy with the service and we will pass your comments on. The Paving Stones Direct team.

Rated 5 out of 5 stars

Easy to order and quick delivery

Easy to order and quick delivery. Had issues with broken paving slabs but quickly resolved with replacement slabs being delivered next day.

7 February 2024
Unprompted review
Paving Stones Direct UK Ltd logo

Reply from Paving Stones Direct UK Ltd

Hi Adrian, Thank you for leaving us your feedback, we really appreciate it. We are pleased to learn you are happy with the service and we will pass your comments on. The Paving Stones Direct team.

Rated 4 out of 5 stars

Confused

Can't understand why there is no hiab/lift to help with the off load of paving

5 January 2024
Unprompted review
Paving Stones Direct UK Ltd logo

Reply from Paving Stones Direct UK Ltd

Hi Ian, Thank you for leaving us your feedback, we really appreciate it. As we deliver nationwide, we use 3rd party haulage companies that typically use manual pump trucks and tail lifts for most deliveries unless specified as needing an alternative delivery vehicle such as a Hiab. We apologies for any inconvenience this caused. The Paving Stones Direct team

Rated 5 out of 5 stars

best service

best service! recommend to everyone! Martin and his team did a fantastic job!

30 November 2023
Unprompted review
Paving Stones Direct UK Ltd logo

Reply from Paving Stones Direct UK Ltd

Hi Anna, Thank you for leaving us your feedback, we really appreciate it. We are pleased to learn you are happy with the service and we will pass your comments on. The Paving Stones Direct team

Rated 5 out of 5 stars

Excellent supplier

Excellent supplier. Great product range, well priced and superb customer service.

28 November 2023
Unprompted review
Paving Stones Direct UK Ltd logo

Reply from Paving Stones Direct UK Ltd

Hi Nick, thank you for the amazing feedback. We strive to make every experience with us exceptional, so we really appreciate it. The Paving Stones Direct team

Rated 5 out of 5 stars

Good

Good prices
Good interaction with staff
Good delivery speeds

14 November 2023
Unprompted review
Paving Stones Direct UK Ltd logo

Reply from Paving Stones Direct UK Ltd

Hi Nathan, Thank you for leaving us your feedback, we really appreciate it. We are pleased to learn you are happy with the service and we will pass your comments on. The Paving Stones Direct team

Rated 5 out of 5 stars

Very good product

Very good product, really helpful, easy to deal with, great customer service. Thank you.

6 October 2023
Unprompted review
Paving Stones Direct UK Ltd logo

Reply from Paving Stones Direct UK Ltd

Hi Mark, Thank you for leaving us your feedback, we really appreciate it. We are pleased to learn you are happy with the service and we will pass your comments on. The Paving Stones Direct team.

Rated 5 out of 5 stars

Great product

Great finish great tiles

5 November 2023
Unprompted review
Paving Stones Direct UK Ltd logo

Reply from Paving Stones Direct UK Ltd

Hi Mark, thank you for the amazing feedback. We strive to make every experience with us exceptional, so we really appreciate it. The Paving Stones Direct team.

Rated 5 out of 5 stars

very quick responses and samples…

very quick responses and samples arrived very quickly.

1 November 2023
Unprompted review
Paving Stones Direct UK Ltd logo

Reply from Paving Stones Direct UK Ltd

Hi Chris, Thank you very much for the review. Feedback is very important to us so we really appreciate this. Kind Regards, The Paving Stones Direct team.

Rated 5 out of 5 stars

First class

Bought some slab edgings at a fair price .The guy who took the order really upbeat and professional.Delivered on time by a nice chap.Product of good quality a pleasure to do business with

8 October 2023
Unprompted review
Paving Stones Direct UK Ltd logo

Reply from Paving Stones Direct UK Ltd

Thank you very much for the review. Feedback is very important to us so we really appreciate this. Kind Regards, The Paving Stones Direct team.

Rated 1 out of 5 stars

Refund received promptly.

After reading positive reviews of this company, I placed a large order for patio tiles with them. Tiles were showing as " in stock". I ordered, paid the full price and received an e-mail confirmation of payment and delivery date.
I have since received notification that the tiles are "out of stock" and been offered a same- price different tile, an offer which was declined. I am now awaiting a refund of the money paid.
Not a pleasant experience.

23 October 2023
Unprompted review
Paving Stones Direct UK Ltd logo

Reply from Paving Stones Direct UK Ltd

We are very sorry to receive this review. Unfortunately due to a stock glitch on the website, this product was showing as in stock when that was not the case. We are sorry for the experience this has caused and are using this feedback to further develop the website for future better experiences. Kind Regards, The Paving Stones Direct team.

Rated 5 out of 5 stars

Crazy Paving

Exactly the crazy paving I wanted , prompt delivery and good quality . Thank you

13 October 2023
Unprompted review
Paving Stones Direct UK Ltd logo

Reply from Paving Stones Direct UK Ltd

Hi Irma, Thank you for leaving us your feedback, we really appreciate it. We are pleased to learn you are happy with the service and we will pass your comments on. The Paving Stones Direct team.

Rated 5 out of 5 stars

Good product range prompt free delivery…

Good product range prompt free delivery very helpful delivery driver

6 October 2023
Unprompted review
Paving Stones Direct UK Ltd logo

Reply from Paving Stones Direct UK Ltd

Thank you very much for the review. Feedback is very important to us so we really appreciate this. Kind Regards, The Paving Stones Direct team.

Rated 5 out of 5 stars

We ordered a sample

We ordered a sample, which came very quickly and was a decent size. We will be ordering the product in the future

21 September 2023
Unprompted review
Paving Stones Direct UK Ltd logo

Reply from Paving Stones Direct UK Ltd

Thank you very much for the review. Feedback is very important to us so we really appreciate this. Kind Regards, The Paving Stones Direct team.

Rated 5 out of 5 stars

Couldn't fault their service

Couldn't fault their service, even delivered a day early!

22 August 2023
Unprompted review
Paving Stones Direct UK Ltd logo

Reply from Paving Stones Direct UK Ltd

Hi Scottie, thank you for the great feedback. We strive to make every experience with us exceptional, so we really appreciate it. The Paving Stones Direct team.

Rated 5 out of 5 stars

Great tiles

Great tiles - good quality, quick delivery

17 August 2023
Unprompted review
Paving Stones Direct UK Ltd logo

Reply from Paving Stones Direct UK Ltd

Hi Sophie, thank you for the great feedback. We strive to make every experience with us exceptional, so we really appreciate it. The Paving Stones Direct team.

Rated 5 out of 5 stars

One of the best companies Ive dealt with.

Im always quite nervous about ordering online and not being able to see the quality of what you are purchasing especially when spending a lot of money on it. As a woman who knows very little about landscaping materials and just had a list of materials to order from my builder, Danny in customer services was absolutely fantastic and helped me every step of the way with my order, measurements, working out the best quantities and splitting pallets so I wasnt paying for unnecessary materials, when other companies online didnt give me that option. He kept me updated throughout my delivery and even ensured the courier used a smaller sized vehicle to get to my property. Ive had to contact Danny twice since due to needing extra supplies and yet again he has gone out of his way to help. So nice to find a company you can trust and i would highly recommend. Thank you!

7 July 2023
Unprompted review
Paving Stones Direct UK Ltd logo

Reply from Paving Stones Direct UK Ltd

Hi Jayne, Thank you for leaving us your feedback, we really appreciate it. We are pleased to learn you are happy with the service and we will pass your comments on to Danny. The Paving Stones Direct team.

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