Poor service Adam Scott a manager more…
Poor service Adam Scott a manager more bothered about going abroad entertaining nonces like Kevin wright than actually helping do there job
25 September 2025
Unprompted review
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Company details
Written by the company
Brown & Brown was founded in 1939 as a two-partner firm and has risen to become one of the largest insurance brokerages in the world. Powered by a culture that values high performance and perseverance, and with a long-standing history of proven success, Brown & Brown continues to grow and thrive in a constantly evolving insurance industry. We have a deeply rooted culture that is built on honesty, integrity, innovation, superior capabilities, discipline and a commitment to always doing what is best for our customers, teammates and communities. With 85 years of proven success, we consistently provide high-quality solutions and services to our customers, which deliver strong results across our 500+ global locations.
Contact info
18 Brighton Road, BN11 3ED, Worthing, United Kingdom
- 01903258578
- stevec@pavilioninsurance.co.uk
- pavilioninsurance.co.uk
3.0
Average
13 reviews
Hasn’t replied to negative reviews
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Pavilion Insurance Only number you need to know
Formerly Part of the County Group the service this company have provided me over the last 4 years is 2nd to none very competitive pricing service A+ and really nice group of people... never even had a 2nd thought of going with anyone else.... Keep up the good work guys you've got a solid customer here 👍
8 October 2022
Unprompted review
COUNTY INSURANCE
COUNTY INSURANCE
An excellent experience over the years.
The team are always friendly and are above and beyond helpful.
Every year they always find me the best insurance possible.
I would recommend County Insurance to anyone 100% without a doubt.
No matter what insurance quote I get from County Insurance I will always use them because their honest customer service is really top notch.
A flawless service from start to finish.
7 February 2022
Unprompted review
Reply from Brown & Brown (Previously Pavilion Insurance)
Thanks Syed. Your custom is much appreciated
The level of service is generally good…
The level of service is generally good but was shocked when I was told I was going to be charged £100 admin fee for my cancelling a policy after three months. Just plain greedy, so no I doubt I'll use them again.
2 February 2022
Unprompted review
Reply from Brown & Brown (Previously Pavilion Insurance)
Hi Janet thanks for your comments. Im sorry you felt our charges were unreasonable but i can confirm that they are published on all our documentation upfront so you are aware of them prior to going on cover. They are also in line with our competitiors.
Easy renewal
Normally I do the renewal but, this year I was in Hospital so my wife did the renewal without a problem.
28 January 2022
Unprompted review
Reply from Brown & Brown (Previously Pavilion Insurance)
Thanks Frank. Hope your on the mend.
Helpful and efficient
Very helpful team, sorted out my needs quickly and efficiently.
27 January 2022
Unprompted review
Reply from Brown & Brown (Previously Pavilion Insurance)
Thanks Russell. Much appreciated
Been with theses guys a few years now…
Been with theses guys a few years now great price and great service.
Highly recommend.
27 January 2022
Unprompted review
Reply from Brown & Brown (Previously Pavilion Insurance)
Thanks Danny. Much appreciated
I have been with this company for many…
I have been with this company for many years. The service is very professional and helpful. The staff take time to meet your requirements and ensure you have what's required to carry out your business.
27 January 2022
Unprompted review
Reply from Brown & Brown (Previously Pavilion Insurance)
Thanks Neil much appreciated
Very poor service not happy at all
26 January 2022
Unprompted review
Reply from Brown & Brown (Previously Pavilion Insurance)
Hi Maak i have searched for your records and cant see you were ever insured with us. Please feel free to give us a call on 01903258578 and we can discuss what you were unhappy with
Taxi insurance.
I’ve been with you for my second year and the service has been 100%.
26 January 2022
Unprompted review
Reply from Brown & Brown (Previously Pavilion Insurance)
Thanks Mark, much appreciated
Professional definitely recommend to…
Professional definitely recommend to anyone wants a taxi insurance
26 January 2022
Unprompted review
Reply from Brown & Brown (Previously Pavilion Insurance)
Thanks Max, much appreciated
I thought the service was excellent
I thought the service was excellent, and very straight forward. Would recommend.
26 January 2022
Unprompted review
Reply from Brown & Brown (Previously Pavilion Insurance)
Thanks for taking the time to review us. Much appreciated
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