PAVERS logo
Visit website

PAVERS Reviews 

318,695
•
TrustScore 4.5 out of 5

4.7

Shoe Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 117,427 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, attentiveness, and friendly demeanor, often going out of their way to assist with specific needs and finding the right products. The product selection is frequently highlighted as impressive, with a wide range of choices, especially for those with specific requirements like wide feet. Many people appreciate the quality and comfort of the items, noting that they are well-suited for various needs. The service, including delivery and in-store assistance, is generally described as excellent, with smooth transactions and good communication. However, some customers experienced issues with delivery times not matching what was advised, leading to disappointment. A few people also noted a limited selection for very small shoe sizes and some organizational challenges within the store.

What people talk about most

Product

People report positive experiences with product, often highlighting the good quality, comfort, and stylish... See more

Staff

Reviewers mention positive feedback about staff, consistently describing them as helpful, friendly, and... See more

Quality

Customers had positive experiences with quality, consistently praising the products as well-made and... See more

Service

Users describe positive interactions with service, consistently praising the helpfulness and attentiveness of... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers highlighting quick delivery times... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I visit this store regularly and I have always had 5 star service. Staff are really helpful and attentive to your needs. The manager Dawn is very friendly and always goes above and beyond to find me s... See more

Rated 5 out of 5 stars

The Pavets team at Chepstow are excellent. They are professional, knowledgeable, friendly, caring. They engage with a warm smile and welcome, help you with finding your best option. Louise is so fr... See more

Rated 5 out of 5 stars

The store at hilliers garden centre is huge. So much selection. I have very odd shaped wide feet so finding shoes that fit and are comfortable is not an easy task. I have never been disappointed when... See more

Rated 5 out of 5 stars

I urgently needed some sandals for my holiday. I popped into my local Pavers shop an found exactly what I wanted. Nice style, leather upper with 3 adjustable straps and a memory foam insole. So comfo... See more

Company details

  1. Shoe Store

Written by the company

Founded by Catherine Paver with a £200 bank loan, we’ve been proudly putting comfort and style at the heart of everything we do for over 50 years. What began as a passion for well-fitting, stylish shoes has grown into a trusted family business with over 130 stores across the UK and a thriving online community. At Pavers, we design footwear that helps you look and feel your best, wherever your feet take you. From timeless classics to everyday essentials, each pair is made with clever built-in comfort features like memory foam insoles, arch support, cushioned soles, and flexible materials. With wide fittings and an extensive range of sizes available, there’s something for every foot, every day. We’re also proud to be a certified carbon-neutral company. We’re committed to reducing our environmental impact and giving back through the Pavers Foundation, which has donated over £2 million to charities and community projects close to our hearts. We live and breathe Feel Great Footwear - shoes that bring together comfort, style, and thoughtful design, so every step feels just right.

PAVERS - Your Perfect Style

Written by the company

We’re Carbon Neutral!
Championing sustainability has always been at the heart of everything that we do, and we’re committed to leading the way in changing the future of retail for the better. In 2021, Pavers became the first major shoe retailer in the UK to become Carbon Neutral. Working in partnership with One Carbon World, a global source partner of the UN Climate Neutral Initiative, we are taking a responsible approach for measuring, reducing, and balancing our carbon footprint, as such we are supporting a 21,298-hectare reforestation project in Uruguay.

Making it EASY for You

Save 30% or More off RRP | 45 Day Money Back Guarantee | FREE UK Delivery Over £70 | Contactless Home Delivery | Express Delivery Available

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

319K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(318,695)

108,519 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

My cousin ( who has difficult feet…

My cousin ( who has difficult feet because of a bunion) managed to get two pairs of shoes and a pair of sandals. The assistants were very helpful finding same shoes in different colour. My husband also is pleased with the shoes he bought. Thank you

6 July 2026
Rated 5 out of 5 stars

I love Pavers and shopped with them for…

I love Pavers and shopped with them for many years.p
I bought a pair of sandals on line which I loved but wrong design for the very hot weather.

Took them back to a Pavers local outlet and exchange them for two more pairs of sandals without a problem.

The staff are very helpful, friendly and not pushy.quality and price excellent.
Thank you Pavers.

6 July 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look