I visit this store regularly and I have always had 5 star service. Staff are really helpful and attentive to your needs. The manager Dawn is very friendly and always goes above and beyond to find me s... See more
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Founded by Catherine Paver with a £200 bank loan, we’ve been proudly putting comfort and style at the heart of everything we do for over 50 years. What began as a passion for well-fitting, stylish shoes has grown into a trusted family business with over 130 stores across the UK and a thriving online community. At Pavers, we design footwear that helps you look and feel your best, wherever your feet take you. From timeless classics to everyday essentials, each pair is made with clever built-in comfort features like memory foam insoles, arch support, cushioned soles, and flexible materials. With wide fittings and an extensive range of sizes available, there’s something for every foot, every day. We’re also proud to be a certified carbon-neutral company. We’re committed to reducing our environmental impact and giving back through the Pavers Foundation, which has donated over £2 million to charities and community projects close to our hearts. We live and breathe Feel Great Footwear - shoes that bring together comfort, style, and thoughtful design, so every step feels just right.
PAVERS - Your Perfect Style
Written by the company

- We’re Carbon Neutral!
- Championing sustainability has always been at the heart of everything that we do, and we’re committed to leading the way in changing the future of retail for the better. In 2021, Pavers became the first major shoe retailer in the UK to become Carbon Neutral. Working in partnership with One Carbon World, a global source partner of the UN Climate Neutral Initiative, we are taking a responsible approach for measuring, reducing, and balancing our carbon footprint, as such we are supporting a 21,298-hectare reforestation project in Uruguay.
Making it EASY for You
Contact info
United Kingdom
- 0844 844 0809
- helpdesk@pavers.co.uk
- pavers.co.uk
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Shoe collection great
Purchased a pair shoes online & collected from the Kidderminster Store.
Staff were great, also purchased a pack of gel arch supports whilst in store.
All staff were so helpful but The…
All staff were so helpful but The gentle man really helped on the floor advising me for wider comfy shoes and indeed very comfortable. At payment the lady was helpfull again nothing too much trouble
staff were very helpful and attentive
staff were very helpful and attentive, service was good, found exactly what I wanted
Store not big enough
Store not big enough, shoppers on top of one another, staff very friendly and helpful, we normally shop at your
taverham branch which is a more pleasant experience
Staff in the Liverpool branch were all…
Staff in the Liverpool branch were all friendly and helpful. Shop appears to be very well stocked which is good. First time shopping there, will be back !
The choice of footwear
The choice of footwear, mostly though the pleasure of being helped by Jayne. Her professional manner and patience were outstanding.
Bought slippers that were on sale
Bought slippers that were on sale. Marked at a certain price, but came up £5 dearer at the check out. The assistant sorted them at the lower price and I was very happy with that. Thank you.
Nice helpful assistants good selection…
Nice helpful assistants good selection of shoes and sandals
Helpful and efficient staff
Helpful assistants
Courteous
The assistants who helped me were courteous and showed me exactly what I wanted !
Great range of goods available in store
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