Paula's Choice UK Reviews 

109
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers praise the highly effective skincare items, noting that specialized daily formulas deliver exceptionally clear results for sensitive skin types. Consumers frequently highlight the remarkably helpful customer care team, which provides rapid support, friendly guidance, and expert skin product recommendations. Some reviewers were not happy with unexpected delivery delays, missing items, or occasional order mixups experienced upon initial arrival. Despite these annoying logistical hiccups, regular buyers consistently appreciate that dedicated support agents quickly step in to resolve problems, offering immediate replacement options, prompt helpful refunds, and friendly personal assistance.

What people talk about most

Product

Customers consistently note positive experiences with product, emphasizing that items really work and deliver... See more

Customer service

Clients share positive opinions on customer service, highlighting fast, friendly, and professional support... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with formulations that... See more

Order

Consumers experience a mix of frustration and satisfaction regarding their order processes, as experiences... See more

Staff

Customers had positive experiences with staff, praising the team for being welcoming, friendly, and very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have just had another order delivered. It’s always super quick and quality products; I have never had any issues. I have problematic sensitive skin and have spent a fortune on different brands tryin... See more

Company replied

Rated 5 out of 5 stars

I was looking for products that can exfoliate my oily sensitive skin without irritating it,came across Skin Perfecting 2% BHA liquid exfoliant. My it is amazing,after 2 weeks of use ,my skin looks... See more

Company replied

Rated 5 out of 5 stars

I am a new Paula’s Choice customer and having switched over from Medik8, I am very impressed already with their level of customer service. I have placed 2 separate orders with them and the second one... See more

Company replied

Rated 5 out of 5 stars

This does exactly what it says ‘on the tin’ and I have used for many months now and it has not let me down, kept my skin NON shiny which is what I was after. I was dubious in the beginning, as other p... See more

Company replied


4.3

Excellent

TrustScore 4.5 out of 5

109 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 48 hours

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4.3

All reviews

(109)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great

Great, game changing products, great customer service, free personalised advice and prompt communication. So glad I found this range, she really does know her stuff.

15 March 2018
Unprompted review
Rated 5 out of 5 stars

Skin care that can’t be beat!

I have been using Paula’s products since reading “Blue eyeshadow should be illegal”,so probably 25 years anyway.I am an Esthetician and have always promoted Paula’s products because it is hands down THE BEST .
I have learned so much about skin care and products over the years from all her wonderful books,interviews ,her amazing staff,and you tube videos.
Thank you Paula for all your years dedicated to giving us THE TRUTH , QUALITY PRODUCTS and BEAUTIFUL SKIN.😊

1 March 2018
Unprompted review
Rated 5 out of 5 stars

Good

I’ve used PC for several years now. Had great success with every product I’ve tried and they are frequently releasing new products and lines which is good. Products are a little pricey but you get what you pay for in this case! Love that they offer samples, travel sizes etc...shipping is very quick - took less than 5 days for my order to come from the Netherlands. Would highly recommend if you are looking for high quality skincare.!

23 January 2018
Unprompted review
Rated 4 out of 5 stars

They really have good products

They really have good products. And good prices. And about their beautypedia: i tend to not buy any new brand/ products cosmetics before i read paulas choice review. Just paula oh paula.. why delivery takes soooo long.. they ship from Germany i think..

3 May 2017
Unprompted review
Rated 5 out of 5 stars

It doesn't get better than this!

At 48yrs I wanted better skin care and came to PC after YouTube recommendations. Loved the products, they really are skin changing (improved dark circles, eye bags and whole complexion) and I can't praise them enough, even my husband now uses PC. So we have great products but consumers know this ain't enough on its own, customer service has to be just as good and I can say it is. Not only can you buy samples of products but you can try full size and trial size for weeks not days and return if you don't like it for a full refund, minus P&P. So great products, great customer service BUT delivery to the EU was awful. I raised the issue of delivery, that I never received updates during the 5-7 day wait for it to arrive. I discussed the issue many times with customer service...and they listened to me and others...and made changes. My recent order was delivered 2 days later by DHL. So great products for women and men, great returns policy, great customer service and now great delivery! It has to be 5 stars and I can't recommend Paula's Choice highly enough! With the returns policy, fab products and service, you have nothing to lose but better skin!

15 December 2016
Unprompted review
Rated 5 out of 5 stars

Great Service

Quick delivery of my order. It's great that you are able to order samples so you don't end up making an expensive mistake with the wrong choice. I've yet to start on my new skincare regime so can't comment on the efficacy of the products but I was very impressed to receive 11 samples for £3. If they agree with my skin, I will be back to buy the full sizes!

21 February 2016
Unprompted review
Show reviews in all languages. (109 reviews)

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