Paula's Choice UK Reviews 

Received products pretty fast, bought for my girlfriend. She still uses products, seems they are good!

Been a loyal customer for years. Bought £60 odd of goods and chose a ‘free’ birthday gift, i choose 1 item from a possible 5/6.
This was a gel cleanser wash not a cleanser to use with a cotton wool pad. I asked if theyd swop it and they replied saykng no because i hadnt paid for it ( i didnt ask for a refund, I asked to swop it) they told me to give it away and offered me 15% off my next purchase?! I replied stating i wanted to swop it for one of the other ‘free’ options..:: no reply… they just want yr money and dont care about you after… deeply disappointed…

I've used Paula's Choice anti-ageing product for two years and value their exceptional service. Highly recommended!

I have used several products from Paula's Choice and been very pleased with them. However I find Ceremide-Enriched Firming Eye Cream to be very disappointing.
The texture is sticky and not easily absorbed, making it difficult to retain make up. More importantly, I find that it irritates my eyes, making them sore and causing them to weep. I have had to stop using it after only a few days.

Order received totally wrong. Half products ordered were missing, items added I hadn't ordered. What a really poor start to my first order. Will be requesting full refund

Love the products from this brand and I’ve always experienced good delivery so have never had to contact them other than to make the initial order.

Very difficult to contact customer services. Phone not answered. Promised phone call doesn’t happen. Wait time for on line chat 53 minutes, but you get cut off if you leave the page, so no idea what has happened to my order.

I ordered my things on Sunday 2nd and they should have arrived by today. I called to get information they said they will arrive by Saturday, even tho the delivery I paid for was 2-3 working days.
They also said I can't cancel it.

Awful customer service. Their website claims they offer easy returns and refunds within 60 days even if the product has been used, but this is NOT true, and they refused to accept my return request and told me I would only have 14 days to return it and they said I wouldn't get postage charge refunded. They don't include freepost label to return - you have to contact them to request a return but their phone line doesn't work and on instant chat I was told I had to send photos of the product first and they wouldn't refund postage charge. Very overpriced products and awful customer service

Ordered from them over two weeks ago with next day shipping. Still no update. Contacting them to request a refund as I am moving house and they said they cannot due to company policy and that I have to refuse the parcel from an address I will no longer be at. Absolutely shocking

I had a missing item in my parcel and when I called up they did sort it out straight away. The advisor was so helpful and also gave so much advice as to how and when I used my products as she had noticed I had picked up many products with actives in it. Honestly the most helpful and kindest customer advisor I have come across! Really appreciated the genuine advice and they automatically recognised my account when I called through my telephone number I suppose so I didnt have to clarify the whole order number,etc..

That's a great product! Finaly it's good for my skin type!
No chemikals in there, just natural things

I purchased 2 items from Paula’s Choice : 2% BHA Exfoliant and 1% Retinol Treatment - both great products!
The first I purchased was exfoliant. I’ve been using it for a while now and there has been a big improvement to my skin.
I was so happy with the product that I also decided to try 1% retinol - very powerful product! (It is not recommended to use both products together).I am amazed with the results. My skin is now spotless, pores are gone and I am no longer struggling with acne issue. Those products are very good replacement for professional facial treatments - the result is the same.
I truly recommend!!

Good products, bad customer service. I made an order today and first time around the website said ‘payment declined’ so I went through checkout again, only to then receive two confirmation emails and 2 payments were taken. I immediately started a live chat where the lady was rude and told me I’d made a mistake and ordered twice - ‘No -your website made the mistake and charged me twice’. I was told it was policy that they can’t cancel an order and I would only get my money back by refusing to accept the order when it arrived. I then called the customer service team who we equally unhelpful stating that it was ‘policy’. Well what a stupid policy that I cant get my money back after YOUR website charged me twice! I want my money back now!

Best skincare products and the best customer service i have ever had.This company one of my fav even some of their product just not for my skin, but the advisor always helps me and very nice, and i have got a refund in 2 days! impressive

I have tried for several years to have my email address removed from Paulas choice and yet two years later a I still receiving them. This should be against the law!!

I did a lot of research before buying from Paula's Choice due to my Rosacea-prone skin but was willing to give them a go.. After a year or so of using their products, I wouldn't use anyone else. Their Calm range has really helped to keep my skin under control and I would personally recommend if you have a similar skin type. I would say their products are a little bit on the expensive side but totally worth it if the products works for you.

One of my favourite companies to buy from and use. The products genuinely work (follow the routine finder to identify the right ones for you); they have generous special offers and free gifts; and on the one occasion I did have a problem with a product, their customer service was outstanding. I’m a loyal repeat customer and have been for a few years now.

I wanted to try Paula’s Choice as my skin has been a mess these past 12 months. My skin type is sensitive and dry but acne prone so it was recommended I try their ‘Calm’ range, which I did. I really liked their mineral moisturiser and the UnScrub, which I ordered as an add on. Unfortunately though, after using the products for over a month, my skin did not improve. I contacted them under their 60 day money back guarantee, they advised me of the return address to send the products back and the day after they were returned, I received a full refund! Whilst I am disappointed that these products did not work for me, their customer service was second to none in honouring their money back guarantee.