PATLive Reviews 

I like it when it works, but I have had issues with operators following the script. I have also had issues with getting script changes installed.

I think they are very friendly and useful.. I like them

I run a house call veterinary practice. I had never used a call center before. Patlive has been great. I get many clients who are impressed, even the ones who are used to getting myself or my CSR. It is easy to change scripts, which I have done 3 times already. There is a huge value to my clients who want and need answers about their pets now, even in the middle of the night. Very happy with the service!

I love PATLive! If I could give it a 10 stars I would. The service is top notch. I highly recommended

This far, I am very pleased with the level of service and quick communication. I am grateful to have your professional team as part of my professional team!

We have had customers complain of rude operators. Operators leave incomplete or inaccurate information

Patlive went through an extensive, hands on and personalized set up with me and worked with me - tweaking my script and set up until everything flowed perfectly. And they have been true to their word on billing which I have not always found to be the case with other services. I have a very high call volume and was concerned that I would not be able to stay within my calling plan- they reviewed my plan and calls so I could be confident that I was in the right plan. Extremely satisfied and would recommend them to any law firm - solo or large

We are an international business, and our website InternationalInsurance.com generates calls 24-hours a day, seven days a week. PATLive agents take in new leads from international travelers and Expats looking for worldwide medical coverage and have helped to grow our business while saving us money vs. hiring full-time receptionists.

We can't say enough about our account manager and the rest of the support team who handle any issues that come up.

International Travel Insurance Group recommends PATLive.

Be careful about them, scam and fraud possible.

We registered for their free trial service, they wrote on their website you can try 14 days for free. After the setup, I can't find the things they promoted on the website about the features and capabilities. All things they promoted handled manually, they have not any web panel for managing your service.
Also, they charge you for any call they receive, it's mean they receive many calls not related to your business, they will charge you for nothing.

Finally after a few hours, decided to go for another service.
Their stupid email started from the next day, about setup the account, after some day,
about some calls we received at the number, we didn't use at all (they have a robot or some fake caller)
finally, after 2 weeks they sent the invoice and said you should pay for trial service you didn't use it at all.
They really changed the free trial service meaning on the internet.

After received many calls and email from them, I sent an email to them and asked, please stop sending and calling and terminate that stupid thing.
Someone from their company replied you should pay to cancel

Excellent customer service! thanks!

Been with your company for years but still not handling our calls as wanted long periods of time callers are placed on hold for no reason just training issues. Sorry but I am terminating my Patlive services today! I hate giving a negative review but I got this the day I decided to terminate Patlive for poor service running up my charges.

They are very professional. Any issues are resolved quickly and courteously.

Great service but very highly priced per month, unless you're going to be using it, make sure you got some money over $200/mo is very, very high price and you'll need at least 250 minutes to work your business incoming calls.

Wish it was cheap like around $130 but they've been gradually raising their prices if you cancel and opt back in you get the higher prices.

Good experienced at taking calls. You have to test to make sure your scripts and flow are being used correctly.

Also bots tend to call, so you got to have someone monitor it and tell them to block it...they need to have an automatic bot message blocking function for free. It's using our precious minutes

Great service, thanks!

Always prompt and courteous...
They raise the bar on customer service

We have used PatLive for quite sometime now and love the service!!!

Always dependable and delivers on their promises. Would recommend to any friend.