Paterson London Reviews 

54
TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Considering 53 reviews, most reviewers were let down by their experience overall. Customers consistently reported issues with product quality, describing items as dreadful, substandard, poorly made, and often not resembling advertised pictures. Reviewers also frequently mentioned problems with incorrect sizing, with items being either too large or too small compared to expectations. The return process was widely criticized as difficult, often requiring customers to send items to Asia at their own expense. Many struggled to obtain full refunds, with the company frequently offering only partial refunds (10-50%) to keep the unsatisfactory goods. Customers also felt misled about the company's location, expecting it to be UK-based but discovering products were shipped from China.

What people talk about most

Product

Reviewers highlight significant dissatisfaction with the product quality, often describing items as having... See more

Quality

Reviewers consistently express strong dissatisfaction with the quality of products, describing items as... See more

Refund

Customers had negative experiences with refund, with many reporting difficulties in obtaining a full refund... See more

Order

Customers consistently express strong dissatisfaction with their ordering experiences, frequently reporting... See more

Return policy

People report negative experiences with the return policy, with many reviewers stating that the company... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Dreadful quality, no decent returns process, returns to go at customers expense to Asia. Many offers of keeping the dresses with a 15% to 30% refund. Absolute scam. Avoid at all costs. I eventu... See more

Rated 1 out of 5 stars

Quality of goods very poor. Customer services were terrible, they didn’t respond to my first two emails. Theirs finally responded to my third email and offered me a 10% refund and said I would have... See more

Rated 1 out of 5 stars

Ordered 1 outfit in 2 sizes , requested a return heard nothing - then realised looking at other peoples reviews has to be sent to China. WOULD NEVER BUY AGAIN FROM HERE. You are fooled into thinkin... See more

Rated 1 out of 5 stars

Ordered a maxi dress, it took 4 weeks to arrive, when it did material was awful, very cheap & scratchy. Requested return information 2 weeks ago, no response have chased several times. Do not use th... See more



Contact info

1.4

Bad

TrustScore 1.5 out of 5

54 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.4

All reviews

(54)

54 reviews in the last 12 months

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Rated 1 out of 5 stars

I regret not checking out this website…

I regret not checking out this website sooner. I ordered two items. I waited a very long time for delivery, and when it arrived, I couldn't believe my eyes!
Total Chinese crap!!!
The photos on their website are the opposite of what I got.
Dirty! Smelly! No tags! And the quality? My floor mop is better quality!
I'm currently fighting for a refund! Ridiculous questions and delays on their part!
Do not order from this site!!!

21 May 2026
Unprompted review
Rated 1 out of 5 stars

I so wish I'd read the reviews before…

I so wish I'd read the reviews before ordering a dress from this company. It obviously comes from China and the one I received is NOTHING like the photo.
What a total rip off, it's basically Temu tatt.
I will try for a refund but I won't hold my breath.

21 May 2026
Unprompted review
Rated 1 out of 5 stars

This company is selling on behalf of…

This company is selling on behalf of companies in Asia so you have to wait weeks to receive delivery. I can’t comment on the quality of the dress I ordered as after 3 weeks I still don’t have it despite contacting them by email a number of times. I will not use this outfit in the future, they are not what they seem.

19 May 2026
Unprompted review
Rated 1 out of 5 stars

Just Recieved the Colleen 2 piece set

Just Recieved the Colleen 2 piece set - never seen such a cheap material, certainly don’t look like the advert !! Not worth the money- absolutely tacky and cheap with no care stitching- will not be ordering from this company again!!!!!!!

18 May 2026
Unprompted review
Rated 1 out of 5 stars

Regret buying…

I regret so much buying from this company. Material very poor quality and not as shown in advert (totally different pattern). Long wait for delivery and frankly only an item I will wear when doing jobs around the house or crafting

18 May 2026
Unprompted review

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