Paterson London Reviews 

Items took ages to arrive, did not fit and are of really poor quality. Im still trying to get a refund. I requested return details and A.I. generated responses are being used as a delaying tactic. Offered 30% refund and keep items. Despite their
(100% Happiness guarantee
We want you to love every purchase from Paterson London. If for any reason your order doesn't meet your expectations, you have a full 30 days from the date of delivery to return it for a complete refund — no questions asked.

The process is simple and stress-free. Just contact our support team, and we'll guide you through each step. Whether the fit isn't quite right, the style doesn't suit you, or you've simply changed your mind, we're here to make returns easy and hassle-free.

Your satisfaction is our top priority. We've helped thousands of customers across the UK find pieces they love, and if something doesn't work out, we'll make it right. That's our commitment to you — straightforward service, fair policies, and a shopping experience you can trust from start to finish). Don't buy from this company.
No refund received

The dresses I ordered arrived and I was shocked at the poor quality of fabric and workmanship.
After contacting the company about a refund they would not honour the 100% money back guarantee and and after many emails back and forth I was given a 30% refund!!!
Avoid this company.

The dress finally arrived after weeks of waiting. It was awful in every way and made in China. London is used as a name to fool people into thinking it is where the company is based. I seem to remember the website had pictures of a couple - totally misleading.
DON’T BUY FROM PATERSON LONDON

Do not order from them the material is dreadful sizing awful.
Sent without a label on. They are not giving me an option to return & get my money back.

Terrible. Do not order from them. Tgey have refused to give me a refund and also no info about returning items. Should not be allowed to advertise!

I suggest everyone on here contact their bank to register a scam/fraud company against the amount paid. My bank has reimbursed me and claimed money back from the fraud company. Good luck.

Ordered two dresses for a wedding, they arrived after the date as took a month to arrive. Terrible quality, no labels, smelt of chemicals. Tried to return and after several emails that started at a 15% refund offer, insisted I wanted to return them as they were awful and didn’t fit (too short in body) they said I’d have to pay to return them Asia. Pushed for a 50% refund as this is what it would cost me to return them tracked to Asia. Just got half the £52 spent back but it’s a scam company using fancy marketing, a shop front and UK looking website to sell tatt. Do NOT buy from Paterson London. Save your money.

OMG I was taken in by this 'London based Company '
I ordered two outfits from them. It took ages to come...they said 'apologies for delay due to stock check.
The first two piece came (I ordered two in different colours) and when I received the first package I knew in my heart I had been scammed before even opening it because it was crammed into a bag. The material was awful and poorly made. I cried because I'm on a pension and this was birthday money I was spending. I can never afford to treat myself but thus transaction was a blow to the core of people taking money from the poor.
I still cry and wonder how I got into this mess. Minus my birthday and scared to shop online forever.

This company present themselves as a family run business based in London and show pictures of an impressive shop. However, their quoted address is actually registered as NQ64 Arcade Bar - not a clothing store.
Unfortunately, I didn’t discover this until I tried to return the extremely poor quality goods supplied. Despite numerous emails, they refused to provide their return address, stating returns had to be sent to their manufacturer in Asia. They offered a discount for me to keep the goods. After each rejection email, they continued to refuse to provide return details and increased the discount to 30%. They clearly do not accept returns despite stating that they do.
Paterson London repeatedly contravened The Consumer Regulations.
I would strongly advise everyone to avoid this company, the goods supplied are really poor quality - my cleaning cloths are made from better quality material.

Item not as described , want to return despite it being Paterson of London return to Asia plus pay shipping costs and customs !
Don’t use this company just awful

Waited weeks for delivery, emailed them saying I now believed they hadn’t got a shop at all and probably the dress would be from China…was told it was on its way but they didn’t deny it. The dress eventually arrived, sizing atrocious, quality worse ever seen, not at all as described or as shown in the original advert. I am usually very careful about using unknown sites, now I know why! Advert said half price, not worth a fiver!!! Please do not order from them.

Not worthy of a 1 star, do NOT buy from this company, their products are made in China, their sizing are all wrong, products are cheap and distasteful and a nightmare to get a refund and they are NOT UK based

Absolute shocking - i wish i'd read the reviews first. The website looks like its a boutique shop but this is a lie. I am looking for dress to wear to my daughters wedding in november, and the dress i ordered looked lovely. They say next day delivery - my dress took 3 weeks to arrive. It's quality is so bad it has shoddy workmanship and terrible finishing on hems and zips, it doesnt fit, ordered a 14/16 and it doesn't even go over my size 8 daughters hips! no official label, just a tag with L on it. Asked for a refund got offered to keep the dress for a 15% discount. i dont want the darn dress... its no good to anyone! i want a full refund!

I should have read reviews. I was sent a dress which is nothing like I ordered. Poor quality not even a label!! I’ve then Had a ridiculous set of emails back and forth offering me 15% refund then 25%. This is for the wrong dress !!! It was delivered so late id ask them to cancel the order. That apparently wasn’t happening. It feels automated. The site looks professional. So beware. DO NOT GET CONNED

The only reason they have the one star is because there isn’t a lower rating . Cheap tack fabric like my nans curtains , dreadful workmanship . Not a London based company as insinuated - a complete scam site . Keep offering ridiculous discounts - DO NOT ORDER FROM THIS SITE

Think very very carefully before ordering from this company. Firstly the name is misleading - it is not a London company but is based in the Far East. The dress I ordered was far too big, extremely poor quality and nothing like the picture on the website. The returns process was a nightmare - apparently they do not refund an item which has a final price but offer a paltry amount as compensation. If an item is returned the customer has to pay the postage back to the Far East. I eventually got a 30% refund. I am embarrassed to take the dress to there charity shop!
I wish I had read the reviews before placing an order - never again!

The lowest rating on here is unfortunately one star but this company deserve no stars. Firstly they are not a London based company and adopt the same questionable tactics that Chinese sites do which is why I dont use overseas companies. The marketing video showed a 2 piece trouser suit which looked good quality and so I ordered it. What arrived was a very cheap looking outfit which no way looked liked the marketing video. The main problem was it was at least 3 sizes too small. Then came the unethical business tactics when I asked to return it for a refund of £35.95p. All I received was keep the item and they would give me 15% refund. I challenged back as I couldn't fit in the outfit so why would I accept that, so the refund rose to 25%. After 10 emails and threats to expose their tactics I got a £30 refund but no customer should have to go through the hurdles I did. Their website offers a returns policy but dont be fooled. So the outfit is now in the bin and I am £5.95 out of pocket for my troubles. There should be some protection for consumers from these rogue companies

This is an update after my last review about Paterson London. After goodness knows how many emails and offering me 15%,25%,30%50% and now60% off of a dress that is absolute cheap trash.Poor quality material , appalling stitching not fit for purpose! They think they are doing me a favour in giving me a percentage off of something that should never have been sold in the first place! To say I’m annoyed is an understatement. I do not on any circumstances recommend this company!

How l wish there was a no star option, l thought l was buying from a LONDON UK company, l had checked the website out first, the two dresses l ordered were 'originally' £65 each but there was a sale on so l ordered two for £57.51, it was a while before l realised the company isn't in London but somewhere overseas, even tracking is difficult to follow, my dresses eventually arrived and l was thoroughly disappointed, l could have bought them on Temu for around £7.00 each, there's no paperwork included in the parcel regarding a return and reading the reviews (too late) on here about how difficult they are being if you do try to get money back l just won't bother, in future l will just stick to Temu, l know if l have a problem there they are at .east fair and offer refunds and returns.