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Rated 2 out of 5 stars

Waiting almost a month now for my order - was not aware that these were sent from China so god knows when it will arrive and what quality it is. Contacted customer service but no reply. I imagine even... See more

Rated 1 out of 5 stars

I ORDERED A COUCH IN AUGUST 2025 THE ORDER NEVER ARRIVED. I EVENTUALLY REQUESTED A REFUND WHICH THEY SAID THEY WOULD DO. IT IS NOW FEBRUARY 2026 AND I STILL DON'T HAVE MY MONEY OR ORDER. THEY... See more

Rated 1 out of 5 stars

NEVER EVER USE THIS COMPANY IF YOU WANT THEM TO HELP YOU LIQUIDATE YOUR COMPANY!!!!!! After using them I’ve had investigations from HMRC, Insolvency , PAYE……you name it!!!!! DO NOT USE THEM!!!!!

Rated 5 out of 5 stars

Absolutely brilliant this is the third time I have ordered and the quality of clothing (boys) received was absolutely fantastic. Looked brand new, true to size and clean. No musty smells. Packaged bri... See more

Company details


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1.9

Poor

TrustScore 2 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Clothes I ordered were size 12 and very…

Clothes I ordered were size 12 and very small. I've been unable to return as there appeared to be no viable system to return so I've given to charity shop. Complete waste of time and money

7 January 2020
Unprompted review
Patatam logo

Reply from Patatam

Thank you for your email.

It is with regret that Patatam UK has gone into liquidation 
We are not accepting any further orders and returns cannot be processed.

We appreciate your custom and support over the last year and a half.

Rated 5 out of 5 stars

Thanks

Took advantage of the 75%off sale on boxing day. I guessed it would take a little longer to arrive (about a week) given I too was off work :). Got 16 items around £30 and couldn't have been happier. My second order so far and no doubt I'll be back. Thanks

5 January 2020
Unprompted review
Rated 1 out of 5 stars

Horrendous customer service and ridiculous delivery times.

If I could give no stars I would.
The website is easy to navigate, I purchased a small amount of clothes for my daughter to begin with as I had never heard of the website before and am always wary. 6 days later, no sign of clothes, have sent various emails asking what's going on and they haven't yet bothered to reply.
The 48h dispatch on their website is false advertising.
Will not be using again.

2 January 2020
Unprompted review
Patatam logo

Reply from Patatam

Thank you for your feedback.

We have responded to your enquiries this morning regarding your order and when you can expect delivery as we have been closed over the Christmas period.

If you have any further questions, please contact customer service at support.uk@patatam.co,uk

Rated 3 out of 5 stars

No response for multiple days but good once I got through to Customer Service

Ordered clothes 3 days ago. I've had no confirmation email. The order is still validating on the app and I've had no response from them, despite trying to contact them via email, Facebook and Instagram. Terrible customer service.

Edit. When I eventually got through to their customer service by phone, the person I spoke to was very helpful and put a rush on my order. I had conflicting information about why I wasn't getting a response though from him and whoever handles their emails. Clothes were good quality, easy to return items that didn't fit and received a refund for those items in a timely manner.

30 December 2019
Unprompted review
Patatam logo

Reply from Patatam

Thank you for your feedback.

We have been closed over the Christmas period - this is why you have received no confirmation or correspondence back from customer service. Further to your conversation with the UK operations manager, we have upgraded your delivery to Express and you can expect to receive your order by Saturday at the latest.

If you have any further questions, please do not hesitate to contact customer service on support.uk@patatam.co.uk

Rated 5 out of 5 stars

Great

Ordered 2 tops and they were both as good as new.. Fantastic condition
Thank you

27 December 2019
Unprompted review
Rated 5 out of 5 stars

lovely clothing

The clothes arrived well with the estimated time frame.
Very clean, in immaculate condition.
I will definitely order again

27 December 2019
Unprompted review

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