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Passione Toscana Reviews 

1,164
•
TrustScore 4 out of 5

4.0

Italian Grocery Store
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Review summary

Created with AI, based on recent reviews

Considering 41 reviews, reviewers had a great experience with this company, often noting they plan to return. Customers constantly praise the exceptional quality and authentic flavors of the traditional food items they purchase. Shoppers also appreciate that orders are carefully prepared and safely protected during transit. Many buyers find that the overall service is professional and reliable. However, some reviewers were not happy with unexpected shipping delays and slow delivery times. A few other people also felt that the packaging was inadequate, leading to crushed or spoiled goods. Some customers additionally mentioned communication issues when trying to get updates on their orders.

What people talk about most

Product

Users describe positive interactions with product, highlighting authentic items like amazing pasta and very... See more

Delivery service

Consumers find delivery service to be ambiguous, reflecting a wide split in experiences. Many reviewers... See more

Quality

Reviewers highlight positive aspects of quality, expressing appreciation for authentic products from Tuscany... See more

Order

Customers had ambiguous experiences with order processing and delivery. Many reviewers reported severe... See more

Service

Reviewers mention positive feedback about service, noting that support staff responded immediately to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The products arrived quickly. Very well packaged and protected during transport. The quality of the products is great. Wish - orders were processed faster, in this case I waited three weeks. Bu... See more

Rated 5 out of 5 stars

I spent 3 weeks in Tuscany last summer for holidays and I fell in love with lots of local products (people and beautiful places too). Unfortunately, I couldn't take these products in my suitcase....😥... See more

Rated 5 out of 5 stars

Great company! Wonderful customer service! Everything they sell is packaged well and is too notch! Will definitely continue to order from them.

Rated 5 out of 5 stars

I don't know because I have still not received my product. They used FedEx to deliver and by past experience that cheese may be WELL aged by the time I get it or if I get it.

Company details

  1. Italian Grocery Store
  2. Deli
  3. Food Broker
  4. Grocery Delivery Service
  5. Wine Store

Written by the company

Passione Toscana - Typical Tuscan Food&Wine E-commerce! Prodotti Tipici Toscani

Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 54% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.0

All reviews

(1,164)

94 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Totally happy!

I am totally happy with my order of 5 liter can of olive oil and will be sure to re-order!

29 November 2023
Passione Toscana logo

Reply from Passione Toscana

Dear Mark, please can you update your review now that you received our excellent olive oil?
Greetings from Tuscany!

Rated 5 out of 5 stars

Passion in name and in fact

The wild blueberry and blackberry jams have such authentic flavors and the prolonged search for the perfect jam for my tarts has finally come to an end!
Very accurate packaging and the beautiful landscape of the Tuscan land company logo drawn on top adds a magical touch to the purchase.
Passion in name and in fact!

15 October 2023
Unprompted review
Passione Toscana logo

Reply from Passione Toscana

Thanks Debora!

Rated 5 out of 5 stars

Good experience

Easy to place the order, very quic delivery, well packed and cooled for transport, immediate answer to my request, problem easily solved.

30 October 2023
Passione Toscana logo

Reply from Passione Toscana

Thank you Petra!

Rated 1 out of 5 stars

The noodles were mouldy

The noodles were mouldy, the sausage was rotten and the rest of the goods looked as if they had been sent several times before. All in all, clearly too expensive for the condition of the goods.

30 July 2023
Passione Toscana logo

Reply from Passione Toscana

Dear Andrea, We tried to contact you with an email asking for more details and some pictures but you never replied unfortunately. We are sorry about the problem with the delivery of your box, but we can ensure you that the products you received have not been sent several times. It happens very rarely that some products "expire" during the delivery and wework hard daily to reduce those risks. Please contact us via email or live chat and we'll solve this.

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