PartsWarehouse.com Reviews 

5,090
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 178 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the ease of finding and ordering exact parts needed, often using helpful diagrams and detailed descriptions. Many people highlight the excellent quality of the products, noting that parts are genuine, fit perfectly, and effectively repair appliances, saving significant costs. Reviewers also appreciate the competitive pricing and consistently fast delivery. However, some customers noted issues with order fulfillment and shipping. A few people experienced significant delays, with orders showing as in stock but being backordered or taking longer to ship than advertised. Additionally, some reviewers reported receiving incorrect parts that did not fit or differed from website descriptions.

What people talk about most

Product

Users describe positive interactions with product, often praising the ease of finding the correct part and... See more

Delivery service

Customers consistently note positive experiences with delivery service, with many praising the fast shipping... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing significant frustration... See more

Quality

Reviewers highlight positive aspects of quality, with many customers reporting that parts arrived on time,... See more

Price

Consumers find price to be positive, with many reviewers highlighting great, reasonable, and excellent prices... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Part was available & shipped right away. The $15 part — which I couldn’t find anywhere else — saved us the money of having to buy a new microwave at a cost of several hundred dollars. Great web site.... See more

Rated 5 out of 5 stars

My parts were easy to order and the genuine, OEM items arrived promptly from stock. They used UPS shipping too, which I find more reliable than some alternatives. The price was much lower than the fir... See more

Rated 4 out of 5 stars

I was able to go to website and look for Parts using Husqvarna diagrams of the model with no issues everything was shipped on time, all the parts that I ordered fit as indicated. Will recommend to oth... See more

Rated 5 out of 5 stars

Easily found the exact icemaker for my refrigerator. The complete, detailed list of units it is compatible with meant I could order with confidence that it was the right one. Delivery was fast. Had... See more


Company details

  1. Home Improvement Store

Information provided by various external sources

We have a huge inventory of parts to fix all your appliance troubles! We can help you diagnose issues and offer the correct part to fix them. We have highly trained telephone and email support waiting to hear from you! Email Us: info@PartsWarehouse.com Call Us: 866-243-2721


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 53% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.5

All reviews

(5,090)

162 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ordered parts for my Ryobi straight…

Ordered parts for my Ryobi straight shaft weedeater (weedeater head assembly, washer and weedeater head string assembly). All parts appear to be OEM Ryobi parts, very happy with the parts. They shipped very fast and all arrived in good shape. I will buy from them again in the future, very happy with their parts, service and shipping.

29 July 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely awesome customer service

Absolutely awesome customer service. My issue was resolved immediately on the first call and received my replacement parts in warranty in less than a week. The representative was very professional, knowledgeable and courteous.

15 July 2025
Unprompted review
Rated 1 out of 5 stars

Poor service from Jeff at partswarehouse.com

Poor service from Jeff, who initially responded promptly to my emails. Couldn't answer simple questions & just seem to fob me off as if he couldn't be bothered.
Maybe questions are difficult, he initially seemed like he could provide me with an item advertised on the Partswarehouse.com website but maybe shipping to the UK is too difficult for him. After a further 5 emails, he tells me part not in stock.
Unfortunately, I expected a better service, but instead has been a complete waste of my valuable time, poor effort, 0 out of 10.

25 July 2025
Unprompted review
Rated 1 out of 5 stars

Parts warehouse is a garbage company…

Parts warehouse is a garbage company may even be a total scam. No cominication at all about my order, no tracking has just said processing for a week and a half now and had a 2 - 5 day shipping window and I'm now on day 9

21 July 2025
Unprompted review
Rated 5 out of 5 stars

The part i ordered was exactly the…

The part i ordered was exactly the right one.
It was remarkably easy to change out the part on my washer. A #2 cross tip screwdriver and slip joint pliers. And a bucket to drain the hot/cold water hoses.
That was it.

12 July 2025
Unprompted review
Rated 5 out of 5 stars

Parts Warehouse absolutely crushed it…

Parts Warehouse absolutely crushed it with our awkward GreenWorks lawnmower part. These things are built so you just go buy another one but we really wanted to fix it so we tried everywhere to find a part and no one had it besides Parts Warehouse. Came fast and was exactly what we needed. You'll have our business the next time we need any little do-dad that no one else keeps in stock.

15 July 2025
Unprompted review
Rated 1 out of 5 stars

They take forever and have terrible communications

I ordered 2 parts from them. According to their website, it looked like they were in stock and shipped within 2 days. I even got a tracking number that didn't work. One of the parts arrived as expected, and on the same day, I received an email stating that the other part was delayed and a new shipping date had been assigned. That day comes and goes, and I end up calling them. They tell me that it should ship today, and I will get a new tracking number. The following week, when I still hadn't gotten a tracking number, I called them again because they hadn't given me any updates. I am told that it has finally shipped, but won't be here for another week. That will be 3 weeks after ordering if it arrives when they say.

29 June 2025
Unprompted review

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